Metropolitan Life - Auto

30 ratings (30 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • great rates - no hassles!

    Jan 9, 2001 by
    Rated a Very Helpful Review
    Pros: great price!
    Cons: -

    Summary: I have read the mixed reviews of MetLife Auto and I must say that my experiences with them have all been very good. When I first got my license my parents told me that I would be the one paying for insurance so I should try and find the best deal. I ... read more

  • HORRIBLE customer service

    Jan 9, 2013 by
    Not yet rated.
    Pros: Cheap.
    Cons: Read Above. Pay the extra $10 per month and insure with ANYONE else!!!!

    Summary: It took 5 phone calls and over 4 hours to get them to change my address when I moved. Then they jacked up my rate because in CA, the rate is affected by how many miles you drive. But I moved closer to my job, so now I would be driving half the distance ... read more

  • Went Through Other Driver's Insurance For Repairs - I'm So Glad I Don't Have MetLife!

    Jul 2, 2010 by
    Not yet rated.
    Pros: They mailed me a check relatively quickly, but MetLife definitely pays the bare minimum. 
    Cons: MetLife pays the bare minimum.  That's pretty much why they aren't my car insurance company.

    Summary: One of MetLife's insured hit me, and I decided to go through her insurance company to have my car repaired.  They sent the appraiser to my house to take a look at the damage, and he came up with a number based on the fact that he concluded that I ... read more

  • Lacks Concern, Appreciation, and Vaule of Life Entirely

    Apr 12, 2010 by
    Not yet rated.
    Pros: Not located in GA thus the odds of dealing with them again is pretty low.
    Cons: Customer Service, policies, loyality, honestly, integerity, value of life, appreciation of life

    Summary: I do not have Metlife coverage... but the person who is liable for the accident I was involved in does... Met life is not based in the state of GA nor do they provide coverage in GA (because insurance agents must be liscenced in GA...hint hint on their ... read more

  • I Switched for Lower Rates and Immediately Regret it

    Mar 6, 2009 by
    Rated a Very Helpful Review
    Pros: Cheap insurance.
    Cons: Cheap customer service.

    Summary: I recently switched to Metlife because of their lower rates.  I took my car in to one of the designated sites to have the pictures taken for the collision coverage.  About three weeks later I got a notice from them saying that my collision ... read more

  • Horrible customer service

    Sep 11, 2007 by
    Rated a Very Helpful Review
    Pros: None
    Cons: No knowledgeable single point of contact

    Summary: I applied for disability insurance from Met Life after a job change (new employer didn't offer it). 1) They didn't contact me until it was past the deadline for me to convert my previous employer's policy. 2) They sent the notice to the wrong ... read more

  • don't buy if in washington state

    Feb 26, 2007 by
    Rated a Very Helpful Review
    Pros: less expensive premium, if you never file a claim
    Cons: if no representative in your state, claims are horribly handled and take forever

    Summary: I got MetLife because the premium rate was good and the coverage seemed comprehensive. But, no one told me that there are no adjusters or representatives within 2000 miles of Washington state. Of course, for many years, MetLife TOOK my money just fine; ... read more

  • Auto insurance from a Life company

    Oct 3, 2001 by
    Rated a Helpful Review
    Pros: Good price, good service
    Cons: None that I've found so far

    Summary: I'll state the upfront slant, I happen to work for MetLife. However, that does not usually bias me if I am unable I will still complain. I started with MetLife for Auto insurance I guess about 3 years ago. It was actually right after I had ... read more

  • Get Met ... it pays! .......... NOT!

    Jul 9, 2001 by
    Rated a Helpful Review
    Pros: NONE ....... unless you like Snoopy
    Cons: Poor service by both local agents and 800 number, sloooooooow responses on claims .......

    Summary: I had been a customer with Met for nearly 20 years on both my home and vehicles. No more. On my home owners I had 4 claims in that period of time and each time I experienced numerous delays, rudeness by claims ... read more

  • Top Driver!

    Jan 9, 2001 by
    Rated a Very Helpful Review
    Pros: Easy to work with, very competitive rates, and Top Driver Program.
    Cons: none

    Summary: Met Life Auto Insurance is very competitive and they have one great advantage that other companies do not have. They offer the top driver program. The Top Driver program is a defensive driving program, which you take at home. You watch a video ... read more

  • Cheap Yes, but you pay for it in the long run...

    Oct 18, 2000 by
    Rated a Very Helpful Review
    Pros: Cheap
    Cons: Bad Customer Service and relations

    Summary: I have been a Metropolitan Insurance Holder since 1991. Having stayed with them for so long I have 20% good driver discounts and various other. I have been happy with them so far, however a recent problem has caused me so many problems that I have has ... read more

  • Snoopy saves me money!

    Sep 3, 2000 by
    Rated a Helpful Review
    Pros: Good prices, low hassle, friendly service
    Cons: very little live contact

    Summary: I signed up with MetLife Auto about 7 years ago for auto coverage when I was offered a group rate through my employer. I left that employer 6 years ago, but have stuck with MetLife. They quoted me a rate that was far better than what my other insurance ... read more

  • If I have to see Snoopy one more time...

    Jun 23, 2000 by
    Rated a Very Helpful Review
    Pros: Nifty Cartoon Characters
    Cons: Bad customer service, tremendous rates. Unpredictable

    Summary: Okay, before I start my opinion on this company, I have to say that if I see one more bill with snoopy gracing it's cover, I'll have a fit. I first signed on with Metropolitan about 5 years ago. While I was in the service, and was getting the ... read more

  • Great rates, so-so agents

    May 5, 2000 by
    Rated a Very Helpful Review
    Pros: competitive rates, quick response on 800 #
    Cons: inconsistency in agents

    Summary: I have been a customer of MetLife auto insurance since 1989. I originally enrolled with Met because they quoted me premiums well below what I was paying through the company my father used. I was about to graduate college and saving money was a big ... read more

  • Not even close!!!

    Apr 7, 2000 by
    Rated a Very Helpful Review
    Pros: None
    Cons: expensive, high, pressure selling

    Summary: I contacted MetLife when I turned 28 for estimates on car insurance. I have a few friends who have MetLife insurance for their auto's and stated they felt they were getting good deals on their auto rates. Boy, did I correct them!!! Upon ... read more

  • Express Customer Reviews

  • MetDeath

    Oct 1, 2013 by
    Not rated yet
    Pros: There are no Pros.
    Cons: Disgusting insurance process
    Long winded insurance claims processs.

    Don't even recommend to anyone.

    Summary: Most disgusting company. The insurance claims makes you go in circles discussing same issues again and again.Avoid getting insurance through this company.If the other driver (at fault) is insured through MetDeath, prepare for ... read more

  • Customer Service is Incompetent

    Dec 14, 2012 by
    Not rated yet
    Pros: I will be selling the policy soon and going with a new company
    Cons: They will still suck

    Summary: I needed a specific form with a specific date for a specific value - I was assured I'd have it in a few days - then I didn't so I called back - turns out that the first person was wrong but I'd get it next week- but they could give me the value number I ... read more

  • Low Premium, Great Service

    Aug 26, 2012 by
    Not rated yet
    Pros: great claims and customer service, low premiums auto/home, discounts
    Cons: Could have live update of claims process online, one in place is very basic

    Summary: I have metlife auto insurance and renters insurance.  Unfortunately, for the first time, I had to file a claim with them for damage to my car...It was the other drivers fault but they had no insurance.  I was very worried I wouldn't be covered ... read more

  • Where's customer Service?

    Jun 5, 2012 by
    Not rated yet
    Pros: I have 20 years invested ...other than that would change in a second.
    Cons: No customer service  Unless you buy new ins with another agent they forget about you.

    Summary: I have had life insurance with these people for over 20 years. After my agent retired I have been unable to get good service. I realized it was my agent who knew good customer service. I received a notice yesterday that my insurance was being cancelled ... read more

  • Customer Service

    May 30, 2012 by
    Not rated yet
    Pros: Provided insurance, an agent and foreign telephone customer service.
    Cons: They'll mail you a forest through snail mail to the wrong address.

    Summary: They'll cancel a policy if you forward your mail, so be warned.  We had a forward to our new residence and elected to keep the renters insurance at the old address since our lease was not up.  Weeks later I received a notice, to the insured ... read more

Showing 1-20 of 30 reviews
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