Pet Plan

12 ratings (12 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Pet Plan Pays!!

    Sep 7, 2010 by
    Rated a Very Helpful Review
    Pros: Easy enrollment, online access to EOB's etc.
    Cons: Can't think of any.

    Summary: After shelling out some serious cash for an emergency vet visit last year, I started my research on pet insurance. Like you, my research lead me to this site and a host of pet forums and stuff. After comparing the plans in great detail for several ... read more

  • VERY happy with how PetPlan handled my recent claim.

    Mar 21, 2011 by
    Not yet rated.
    Pros: Paid as expectedPaid on timeEasy to navigate
    Cons: Only con is that you have to check the website for updates.

    Summary: I have four cats, and all have a PetPlan Gold insurance policy.  I initiated each policy when the cats were 2, 2.5, 3 and 3 years of age (so pretty young).  None had any pre-existing conditions.Two Sundays ago, my 3 year old female Bella ... read more

  • Express Customer Reviews

  • It's very hard work with this gang!

    Jul 24, 2012 by
    Rated Show
    Pros: Relatively fast claims processing
    Some flexibility in designing your own policy deductibles and co-insurance
    Cons: High error rate 
    No one returns calls - replies to emails 
    Management could care less

    Summary: Petplan is really a set of contradictions. They are quite prompt in paying claims but they make so many mistakes (some in their favor and some not) it is hard to fathom and calls for a lot of work on the part of the policyholder. Then the real problems ... read more

  • Disappointed

    Jul 20, 2012 by
    Not rated yet
    Pros: Customer service is accessible and expedient... but got run-arounds
    Cons: They don't communicate. You have to stay on top of the claims.

    Summary: I had waited 2 months after submitting initial claim which was processed. I kept checking status on web site but it was stagnant. I called in to customer service a couple of times and got the run-around. Today I checked the site again and, although the ... read more

  • Typical insurance company BS

    Jan 30, 2012 by
    Not rated yet
    Pros: They have an alluring website which is just that, alluring!
    Cons: If you can afford to pay premiums on multiple pets, don't buy insurance.

    Summary: Have a pet that needed hip surgery. It cost a fortune and Petplan first gave me the run around requiring information that was already sent and after it was sent three times, they denied the claim and didn't pay a dime. I shelled out over $1,00.00 in ... read more

  • THE WORST

    Aug 9, 2011 by
    Not rated yet
    Pros: Good marketing
    Cons: Will not pay

    Summary: Submitted only one claim for approx $400.  That was 4 months ago-no reimbursement.  They continually ask for "doctors notes and records."  These have been sent to them 3 times -once direct by the doctor twice by me.  They claim that ... read more

  • Petplan refuses to pay valid claims

    May 18, 2011 by
    Not rated yet
    Pros: They send out a newsletter that is fun to read. 
    Cons: They will not pay legitimate claims. What more is there to say?

    Summary: Our dog got poked in the eye and got a corneal ulcer. Fully recovered. 18 months later got poked in the eye again.  Vet wrote Petplan to say the second corneai ulcer was not a pre-existing condition, but the co. denied the claim as a pre-existing ... read more

  • Denied Claim

    Oct 6, 2010 by
    Not rated yet
    Pros: None
    Cons: Terrible Customer Service and Claims depatrment

    Summary: When I enrolled in Petplan, I was told there was a waiting period before I could submit a claim.  This was understandable and I confirmed when this waiting period would end with the representative enrolling me.  My very first claim was ... read more

  • Deceitful company

    Nov 3, 2009 by
    Not rated yet
    Pros: If your lucky you get the info you need from them before you buy
    Cons: They take your money and don't tell you critical things about their policies.

    Summary:  I was not told that my 6 month old dog needed to see a vet before I got her insured with Petplan. Any claim i would have sent would been considered a pre existing ... read more

  • Best Pet Insurance on the Market!

    Jun 15, 2009 by
    Rated Show
    Pros: *Affordable
    *Covers hereditary conditions
    *Low deductible for high coverage
    Cons: *Can't think of any.  I did lots of research, and Petplan is the best.

    Summary: I have two six-year-old mixed breed dogs and recently decided to look for pet insurance plans.  We had plans when they were puppies, but the company we had the plans with did not reimburse much of our money when our puppy ate some bad things (he was ... read more

  • Simply The Best For Your Pal

    Dec 10, 2008 by
    Not rated yet
    Pros: Confidence
    Peace of mind knowing you can give your pup the best care possible.
    Cons: None

    Summary: This is the best pet insurance you can get. My little GSD puppy got pneumonia at 12 wks. old. Petplan paid for her treatment less my deductible in full. Over $3500.00 in treatment and rechecks.Make no mistake. There is no equal. The founder, ... read more

  • New satisfied customer

    Apr 14, 2007 by
    Rated Show
    Pros: Quick, efficient and helpful customer service.
    Cons: Plan seems expensive but they seem more efficient than another insurance company I was considering.

    Summary: We got our puppy from a breeder and she activated a special 6 week coverage from Pet Plan free of charge. The reps did phone us to try to sell their life policy but I kept holding off because I was unsure of the quality of their policies. Our puppy ... read more

Showing 1-12 of 12 reviews
 


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