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by haljo03 , Feb 24 '03
Pros: Easy to buy, reasonable initial rates
Cons: Poor claims service, unreasonable premium increases
In January 2003, I was rear-ended by an uninsured and unlicensed driver. I turned a claim in to Progressive for damages to my car. A claims representative was assigned immediately, but repeated e-mails and phone messages brought no response. It was...
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by abigail824 , Jan 20 '07
Pros: all online
cheap at first
Cons: Agents unreliable
rate goes way up when in an accident
I do not recommend Progressive for your auto insurance. I got into an accident, and it was one of those at an intersection in a parking lot so you couldn't tell whose fault it was. Of course I wanted my agent to fight for me and claim it wasn't my ...
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by hrgoddess , May 02 '03
Pros: Paid for rental
Cons: They DO NOT return calls. They are UNETHICAL. They take FOREVER.
I have had the absolute WORSE experience I have ever had w/an insurance company. First, they wouldn't approve a rental to me (I am female) but when my husband talked to them, they were perfectly fine w/it. Hmmm.... It has also taken 3 weeks now to get...
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by frankmcc , Feb 12 '02
Pros: An 800 number
Cons: Fast Cancellations - Rotten Customer Service - Creeping rates
Canceled because my payment was 1 day late? I didn't even receive a notice of cancellation. I was told that the bill states that my policy will be canceled if not paid by the due date. I guess it's my fault the mail was late that day. Maybe I should...
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by scarlton , Aug 25 '01
Pros: Expensive
Cons: Lousy Customer Service
I just got a quote online from Progressive which was double that quoted by Allstate or State Farm, not exactly the cheapest companies. The web site didn't have sufficient fields for my car types and kept adding an extra resident at my home. Whatever I...
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by tonimueller , Jun 21 '01
Pros: Claims paid in 2 hours!!!
Cons: none that I have experienced
After having an awful experiance with a fly-by-night "discount" car insurance company (it took them 3 WEEKS to come look at car after an accident that left my car undrivable and me with no transportation), the relief I felt after dealing with the...
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by modemsteve , Nov 18 '00
Pros: none
Cons: lousy customer service, deceptive quotes
They gave me a low quote. Then, after I paid, they raised it!
I thought that kind of deception was against the law, but after I read a few of the other opinions of Progressive posted here at Epinions, I'm feeling very lucky not to have had an...
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by factor , Dec 28 '00
Pros: Sleek look
Cons: I have insurance?
If you are looking for a company to give you the illusion of providing good service, look no further than Progressive. They have great marketing, attractive offices and friendly agents. They even drive around in white SUV's with the name...
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by Nimue , Jul 14 '00
Pros: Reliable help on the road
Cons: None
The roadside assistance is wonderful. I've had several occasions to call them, and the first thing they ask is, "Are you in a safe place?" They have been consistently helpful and polite. (This is in spite of the fact that I needed help due to...
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by babycar , Apr 24 '00
Pros: none
Cons: false comparison rates
I have tried out Progressive's rates 2 times now. I am convinced they do not want my business. They are always the highest of the three they give me. This prompted me to visit both State Farm and Allstate. After talking to their agents, I found out that...
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by kozmonaut , Jul 05 '03
Pros: Policy Service, Ease of Use, Website
Cons: Claims Service
I was so enchanted by Progressive's customer service when I first signed up with them. Progressive w ...
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by searel , Jul 10 '00
Pros: Quick response, great for not-so-perfect-drivers
Cons: Not competitive for older drivers
I chose Progressive because of their price and was extremely pleased with their service. I was rear ended in a minor accident and they sent a Rep out the same day to give me an estimate, even though damage was below my deductible and I didn't have...
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by speno , May 02 '00
Pros: competitive quote
Cons: Did not use full disclosure and made no attempt to resolve issue
Don't let the initial quote fool you. This insurance company mishandled my account from the beginning. By not being up front with potential charges, they billed me an extra $530 for a week's laps in my previous coverage only after they had initiated the...
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by inchik , Oct 03 '01
Pros: the initial quote looked good
Cons: after 1st payment premium goes up
My experience with Progressive has been nothing but pain in the butt. Sure at first they quoted me at something that looked pretty good but after I paid in full for 6 months (to save $100) and sent them proof of my previous insurance (that wasn't any...
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by rennie , Dec 02 '01
Pros: fast, friendly, cheap
Cons: not cheap in Florida
I can make this quite short. I am a poor student and I am usually choosing the cheapest insurance. I am very confident that I only need the basic insurance packet required by law.
Now Progressive was the cheapest, at least for me. And I did...
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