47 ratings (47 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Safeco Insurance: Overall a Good Company

    Sep 9, 2007 by
    Rated a Very Helpful Review
    Pros: Paid on claims very quickly, easy to work with, personable employees.
    Cons: Claim #3 as noted in the Epinion

    Summary: Shortly after my ex-husband and I divorced I contacted my agent to split our insurance into separate policies. At that time we had Pemco. He called me back and suggested I switch to Safeco Insurance, noting that doing so would save me about ... read more

  • Unpleased With Rate Increases

    Nov 18, 2013 by
    Rated a Very Helpful Review
    Pros: Clear policies
    Fuss-free billing
    Cons: High rates

    Summary: Three years ago, we switched from Allstate after rates started skyrocketing. We'd just purchased a new car, and they quoted us a rate triple what we were paying on our car. Reaizing it was time to find someone else, my husband and I started calling local ... read more

  • Horrible Experience

    Mar 23, 2012 by
    Rated a Very Helpful Review
    Pros: There's absolutely nothing good I have to say about this company..
    Cons: I think there's someone over there with obsessive compulsive disorder or  control issues.

    Summary: This is a long story: My 82 year old mother is being terrorized by this company. Things were fine until she bought a second car. She called them to add me to their policy. She wanted to add me  to the policy to run some errands for her ... read more

  • Stay FAR away from SAFECO--total RIP-OFF

    Mar 15, 2012 by
    Not yet rated.
    Pros: the word pros and SAFECO are on two different sides of the spectrum.
    Cons: customer service, quality, rip-off, prolonged time for everything

    Summary: I can not say enough awful things about this Safeco. For all the money I have dumped into auto insurance in the past 10 years, Safeco truly knows how to rip their customers off. I file a claim because an old man sideswipes my car door while I ... read more

  • Safeco Rocks!!! Awesome experience.

    Jul 30, 2011 by
    Not yet rated.
    Pros: Friendly, knowledgeable, prompt, and very helpful.
    Cons: We did not have the slightest issue with our claim!

    Summary: Our son was involved in an accident 4 hours away from home and he was really shaken up.  He called Safeco and they were kind and helpful from the get-go.  They told him exactly what to do, and then within the hour called to talk with us, and ... read more

  • Quick Work

    Mar 4, 2011 by
    Not yet rated.
    Pros: Quick service.  Caring agent.  What more could you ask for?
    Cons: I can't list any cons because we don't have any.

    Summary: We were very concerned about this, our first, accident but Mr. Owen, our Safeco agent,  helped calm our nerves.  We still feel that the acciddent was not our fault and felt upet that Safeco had to pay the damages on the car that hit us.  ... read more

  • Experience with total loss of vehicle

    Jan 20, 2011 by
    Not yet rated.
    Pros: Great prompt, caring service.
    Cons: None.

    Summary: I purchased Safeco auto and home owner's insurance from my Independent Insurance Agent based on price and coverages compared with other companies not represented by my agent.  I have known my agent since attending high school together, so I am ... read more

  • regrets, i have a few...

    Nov 29, 2010 by
    Not yet rated.
    Pros: at least they are nice about it while
    Cons: they don't really try  very hard to help.

    Summary: should have known. someone tried to steal my car last night. it took safeco half a day to call me, only to tell me that it might be two more days before an adjuster will even contact me (let alone do any actual work).  no work can be done in the ... read more

  • Evil is the only word I can think of

    Jan 16, 2010 by
    Rated a Very Helpful Review
    Pros: It's easy to sign up
    Cons: Like the Hotel can never leave.

    Summary:    Gave me an initial quote that seemed better than most...then raised my rate after claiming they were unable to read some faxed documentation. After recieving another fax, which I paid a pro. graphic designer to send, they dropped rate to a ... read more

  • Safeco Auto Insurance is the best.

    Feb 13, 2009 by
    Rated a Helpful Review
    Pros: Everything was done professionally.
    Cons: I actually can't say anything bad about this company. Everything was done well.

    Summary: I had so many different insurance companies and all of them are just too lazy to do their job. I had 2 accidents in the past 5 years, with my other insurance companies I had to call to report an accident and no one would really respond to me. With Safeco ... read more

  • Dishonest and Arbitrary

    Jun 7, 2008 by
    Rated a Helpful Review
    Pros: None, that I'm aware of.
    Cons: Dishonest, bureaucratic and arbitrary -- which may be par for the course for car-insurance corporations.

    Summary: My car got hit by a car driven by a hot-headed teenage boy insured by Safeco. I was making a legal left turn at a T-intersection after the light had turned yellow and I'd checked to make sure none of the opposite-flowing traffic was about to cross the ... read more


    Feb 27, 2008 by
    Rated a Helpful Review

    Summary: I can truly say I've never been treated so bad. Now that I read all the other reviews on this blog, I realize my experience was the same of so many others. I was treated like a dog from the start. I had a young lady hit my car late at night when I ... read more

  • Dirty, rotten, scoundrels is too nice a term for them!

    Feb 25, 2008 by
    Rated a Helpful Review
    Pros: the will burn in insurance hell one day
    Cons: I would have saved money having NO insurance

    Summary: My husband and I used to use an insurance broker who's job it was to shop around for the best price auto insurance whenever ours went up. We had the wretched misfortune to be signed up with Safeco. Our 17 year old son had his first fender-bender around ... read more

  • The worst service ever - and I'm not a customer!

    Jul 10, 2007 by
    Rated a Helpful Review
    Pros: Not a thing.
    Cons: Everything. Their customer service is perhaps the worst I've seen in any industry.

    Summary: The scene: A beautiful early summer day at the beach. We've just gotten back to the cottage and I'm in the shower. A car alarm goes off and my sister says - Hey - I need your keys. Someone just hit your car in the drive way. I get out of the shower ... read more

  • Bad Deal

    Mar 22, 2007 by
    Rated a Helpful Review
    Pros: Nothing
    Cons: Everything When You Have A Claim

    Summary: Dealing with Safeco insurance is something you must pray you never have to do. I was backed into by a Safeco customer. They were so friendly when I was contacted by their claims dept. The adjuster met with us and he was so friendly. He wrote me an ... read more

  • Honest so far

    Oct 18, 2006 by
    Rated a Very Helpful Review
    Pros: They give reasonable answers to most of my questions
    Cons: A few fumbles

    Summary: I've been a customer for at least 3 or 4 years. Occasionally I have questions about my policy, such as whether I was getting a Good Driver discount, or if the usage of an anti-theft device would get me a discount. The company has generally been ... read more

  • Highly recommended

    Aug 11, 2006 by
    Rated a Very Helpful Review
    Pros: Friendly, helpful, easy to deal with, relatively cheap.
    Cons: Some individual agents are not good. Shop around for one you like!

    Summary: I have had Safeco Auto insurance for the last 15 years living in 3 states. I shopped around but I never switched companies because I never had a good enough reason to. I never had to file a claim until about 4 years ago. Since then my wife and I have ... read more

  • Bait and switch with poorest customer service possible

    Jun 6, 2006 by
    Rated a Helpful Review
    Pros: Actually really no pros. Cheaper quotations and quick to open a policy.
    Cons: Adjust rates after initial quotation. No customer service whatsoever. Poor website.

    Summary: Relocated from Pennsylvania to California and had no choice, but to change from a regional carrier. After some shopping around, Safeco came back with a somewhat better rate than the bigger companies. Now, my spouse had 2 fault accidents in last 3 years, ... read more

  • This company is just weird

    Nov 16, 2005 by
    Rated a Very Helpful Review
    Pros: Cheap rates. Cheap rates. Cheap rates.
    Cons: Website terrible. Billing Questionable. Service Marginal. Happy I did not have to file a claim.

    Summary: Let me say that first of all I knew going in that this company is a bunch of penny pinchers. (Just look at their website!!!) But I have to say that I am definitely going to cancel my policy and move to Geico when my policy expires. I get online into ... read more

  • their employee said, YOU GET WHAT YOU PAY FOR!

    May 2, 2005 by
    Rated a Very Helpful Review
    Pros: Cheap rates.
    Cons: Cheap service.

    Summary: Let me start by saying this is NOT a biased epinion...I generally abhor ALL insurance companies and their highway robbery practices, so I'm an equal-opportunity insurance basher, however it is a necessary evil. When our car was still on installment ... read more

Showing 1-20 of 47 reviews
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