SAFECO - Home

Pros: The initial (outside) claims processor was effective.
Cons: The inside claims processor was ineffective and difficult to deal with.

You know how in the typical monster movie, the monster is defeated, but not really killed off? The movie ends with the possibility of the monster regenerating and striking again. That’s my legacy with Safeco homeowners insurance. Not only did ...

Pros: they make a lot of money.
Cons: WE GET NOTHING WHEN IT COUNTS

Living in South Florida and dealing with insurance companies is not a great partnership. Considering the amount of Hurricanes we have been hit with in the last year it's a wonder we have any insurance companies left down here. Well, after last hurricane ...

Pros: Well Educated, Fair
Cons: Does not do business in all states

As a prior employee of SAFECO Insurance Company, I can say that it is one of the best homeowner's programs out there. I know this because I was the person who determined the value of your home in the regrettable case of a fire or other devastating...

Pros: Claims handling was excellent & premiums are reasonable.
Cons: I have been told customers with adverse credit may not qualify for coverage.

In 1995, I took an entry level position with a personal lines insurance company in Gainesville, Florida. I had just graduated from college and figured I would work there for a few months until I found something in the telecommunications field.
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Pros: NONE.
Cons: TOO MANY TO LIST HERE.

We THOUGHT we had homeowners insurance after 17 years of paying premiums, on time, to SAFECO. But when our home burned down a little over 3 months ago we found out otherwise. Not only were we falsely accused of arson, we were also falsely accused of ...

Pros: none
Cons: They say your policy won't be affected, but they lied.

Something unthinkable is happening to, Kristin, a dear friend and active volunteer in the Denver community. Last summer she had a dinner party. A friend was hugging her dog around his next at the same time a chair dropped on the dog's tail, breaking ...

Pros: Good service, good price
Cons: None

Safeco came through for me when some of my personal property was stolen out of the back of my truck. I went through all the standard procedures -- such as reporting the theft to the police department, showing them how the break-in occured, and mailing my...

Pros: NONE
Cons: Rude customer service, raised rates continually, bad business.

They continually raised rates when others would have lowered it, rude customer service, and we had to fight for three weeks to get our money back when we cancelled. Another company is saving us $800 a year, so when we cancelled they were rude and said we'd have the check in 5-7 days. 14 days passed and there was no check, so we called to complain. The story changed then, and they said they wouldn't send it until 20 days after the transaction was cleared (it was 19 days at that point). We talked to a manager which they weren't going to allow until we got loud with them, then we had to send proof of payment even though it was on their website for the exact date, they then said it was being sent that day and we'd have it in 3 days max. Another week passed with no check. On the 25th day we finally recieved our money. I looked online and they had waited 5 days before issuing the check. Customer Service can't get any worse than that. Thankfully we never had to file a claim with them.