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31 ratings (30 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Traveler's Home Owners Insurance: Peace of Mind and Strong Financial Backing

    May 3, 2007 by Bryan_Carey is a Top Reviewer on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Highly rated company financially; Good experience with reps
    Cons: They don't correspond with policy holders very much

    Summary: Home owner’s insurance is a must for any home owner. Even if your property is located in a region not prone to natural or man- made disasters, it still pays to have the peace of mind that a home owner’s policy provides. I have used a few different ... read more

  • Claims adjusting works to deny claims

    Jun 10, 2012 by
    Not yet rated.
    Pros: Organized and made getting damage estilmate easy.
    Cons: More interested in denying claim than determining who really caused accident.

    Summary: Was sitting at light on feeder to west loop. light turned green and I started to go. Car apparently wanted to get into my lane to turn left. My SUV and car colided on my passenger side front fender and driver side of car. There was no damage to front of ... read more

  • Awful customer service

    Apr 17, 2012 by
    Not yet rated.
    Pros: Cheap when I signed up for them
    Cons: Get what you pay for. Terrible customer service--maddening deficient.

    Summary: This was an easy request. It was simply to take a name off the policy (are two) and send a new homeowners declaration for a refi. I sent the fax with all the required documentation and have the transmission confirmation. I called to confirm hours ... read more

  • Rates

    Mar 28, 2012 by
    Rated a Helpful Review
    Pros: They bill early enough for the customer be able to discover problems.
    Cons: Unknown because I never had a claim

    Summary: I recently called them to ask why my rates have been increeasing by up to $200 each year for the last several years.  The agent asked me a series of questions about our house.  After learning about extensive improvements I recently made, she ... read more

  • Travelers Home Owners Insurance Review - Long Term Satisfied Customer

    Sep 10, 2010 by
    Rated a Very Helpful Review
    Pros: Excellent customer service. Coverage administered as advertised :-)
    Cons: none so far in 15yrs

    Summary: We have used Travelers Home Owners Insurance as well as Travelers Auto Insurance for approximately 15 yrs. We started with them when we owned our last home and continued with them with our current home which we just purchased in the last 2yrs. ... read more

  • Deal with TRAVELERS INSURANCE, you will be SORRY

    Nov 24, 2009 by
    Rated a Helpful Review
    Pros: They will cash your payments quick, no runaround there.
    Cons: Will cancell your coverage quick, no loyalty to customer whatsoever.
    Deal with Travelers youwill besorry.

    Summary: My home # Is (803) 951-3973 I have no issues answering or educating any Travelers' current customers abouth this unprofessional company, that is why I'm posting it.I was their loyal customer for over nine years, they cashed my payments no ... read more

  • Travelers Ins. are cold and uncaring company

    Sep 30, 2009 by
    Rated a Helpful Review
    Pros: I can find no redeeming factors in the Travelers Ins. Company
    Cons:  Travelers wants your business (money), beware if you file a claim.

    Summary: I have Travelers Home owner insurance through Geico. It's over 8 months since I had a house fire ( January 2009) and to this day (9/30/09)Travelers still hasn't finished settling my claim. Travelers are so cold and unfeeling, I've been through a real ... read more

  • What a Nightmare!

    Jul 3, 2008 by
    Rated a Helpful Review
    Pros: Never filed a claim, but those I know who did report good, easy experiences.
    Cons: Phone/internet QUOTE versus actual charge seems to CONSISTENTLY be two different things.

    Summary: I'm a Geico customer, have my home, auto and motorcycle policies with them. Only Geico Homeowners is actually done by Travelers, like it or not. When I decided to switch my Homeowners from Allstate to Geico/Travelers, just for the convenience of having ... read more

  • Frustrated...

    Jun 8, 2008 by
    Rated a Very Helpful Review
    Pros: Cheap first
    Cons: Very unreasonable Does not value low risk customers

    Summary: I recently purchased a house and decided to go with Travelers for my homeowners insurance since my auto was insured by them. My house is a 3-year-old transitional. It has a modern layout, including a 2-story foyer and family room with a vaulted ... read more

  • What is the problem?

    Jan 12, 2008 by
    Rated a Very Helpful Review
    Pros: Quick to pay on claims
    Cons: Restrictive on play equipment

    Summary: Over the years since we bought this house in 1992, we have had several insurance companies. For the last few years and up to 1 Jan of this year, our insurance company has been Travelers. I'll be honest. The insurance company that we had prior to ... read more

  • Great Price, skip the Electronic Payment

    Aug 20, 2001 by
    Rated a Helpful Review
    Pros: 1. Excellent Prices 2. Change plans at anytime 3. Discount for Car/Auto combination
    Cons: 1. If you sign up for Electronic Payment, you are paying a $2 monthly.

    Summary: How much I pay so you can compare: Residence Stamford, CT 2 Bedroom Apartment, 1100 sq ft Girlfriend is on policy (no difference in price) Policy costs me $180 a year As mentioned in the Pros section, the Car/Apt ... read more

  • Water, Water everywhere...thank God for insurance!!!!

    Aug 7, 2000 by
    Rated a Very Helpful Review
    Pros: Courteous, efficient adjustor helped us, Fair settlement on claim
    Cons: - - -

    Summary: As some of you know, my wife and I woke up 2 weeks ago to find a scene from the Titanic playing itself out in our basement! Stuff floating everywhere, water shooting everywhere, electrocution hazards everywhere (I found out later-after sloshing through ... read more

  • Traveler's Homeowner's Insurance: Great Service and Price.

    Jun 13, 2000 by
    Rated a Very Helpful Review
    Pros: good price, excellent service
    Cons: 10%discount for having auto and homeowners makes it difficult to shop for cheap auto insurance.

    Summary: Two years ago we moved into our home in Mobile, AL. This is our third home and once again, it was time to shop for homeowner's insurance. I got quotes from several of the big name carriers, and decided to check with Traveler's primarily because we had ... read more

  • Provide Decent Coverage at a fair price

    Apr 25, 2000 by
    Rated a Very Helpful Review
    Pros: Very fair prices
    Cons: None Yet

    Summary: Before I get too far into this review, I want to mention that I have never filed a homeowners claim, so I am focusing on everything but claims experiences. Perhaps someone who has filed a claim will read this review and will be inspired to write about ... read more

  • Express Customer Reviews

  • Travelers Homeowners

    Aug 1, 2013 by
    Not rated yet
    Pros: None.
    Cons: Bad customer service.  They will keep raising the rate.

    Summary: We had hail storm damage in our neighborhood several years ago and the Travelers claim adjuster told us he would only replace roughly half of our roof.  When I questioned this, he said, "If you don't like that, I'll go shingle by shingle."  ... read more

  • Travelers Banker That's What you'll be....

    Nov 7, 2012 by
    Not rated yet
    Cons: EVERYTHING IS BAD BAD Can't handle or be fair about anything worst customer service ever!!!!!

    Summary: Yes, you will have to be their banker since they don't pay the medical bills and then you have to sick an attorney after them. They are in the drivers seat and don't care about you or your bills that they owe you because their just instructed by their ... read more

  • Don't BUY from Traveler's

    Oct 12, 2012 by
    Not rated yet
    Pros: None
    Cons: They have very poor customer service.

    Summary: We filed a claim with Traveler's and the adjuster walked in the door dening the claim.  Did not even try to work with us.  The shower is about to fall through the floor but according to them that is normal wear and tear of a 13 year old house. ... read more

  • Dont get Travelers

    Sep 4, 2012 by
    Rated Show
    Pros: They love your money, but dont want to earn it.
    Cons: Dont file a claim

    Summary: My family and I moved into our home in 2000.(brand new)  The house was built in a housing neighborhood. Travelers was the insurance company from the start.  This past Febuary we had a tornado come thru our neighborhood and ripped apart over ... read more

  • rate went up next year

    Aug 10, 2012 by
    Not rated yet
    Pros: nothing to point out
    Cons: nothing to point out

    Summary: I signed up last year for home-auto as rate was better than what we had with other insurance. This year renewed policy came in 50% more. nothing has been changed; no tickets - nothing, agent tells me to remove optional coverage that would lower premium ... read more

  • Low initial price, but next year, watch out!

    Jul 22, 2012 by
    Not rated yet
    Pros: They have a cute dog in their commercials.
    Cons: Low initial rate then jacking up the rate in the second year. Poor customer service.

    Summary: Travelers offered us a lower rate than our regular insurer (Tennessee Farm Bureau) when we asked for a quote last year. We switched, but after the first year the rate rose by over 60%. We had no claims or changes in circumstances. It is clear that they ... read more

Showing 1-20 of 30 reviews
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