24 ratings (24 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Travelex Paid My Claim, In Full, With No Hassle In 3 Weeks

    Aug 27, 2013 by
    Rated a Very Helpful Review
    Pros: Competitive price, simple claim form, simple documentation, fast turnaround. NO HASSLES.
    Cons: I have nothing bad to say about my experience with Travelex.

    Summary: For some reason, I've always been a little skeptical of travel insurance, but with a big trip to Italy, Spain and France planned for just me and my son, I figured it would be better to be safe than sorry. I Googled, Yelped, used and ... read more

  • Be pleasantly surprised if they ever honor your claim

    Sep 14, 2013 by
    Not yet rated.
    Pros: The Pros of this company are only for stake/stock-holders in the company.
    Cons: Use of highly ambiguous terminology in policies to avoid paying claims.

    Summary: It seems Travelex will sometimes cover medical related costs and accidents but - like other insurance companies - if there's a way out of paying, even my measly claim of $220, they will.  I bought a ticket a few months ago (in May 2013) to study ... read more

  • TravelEx Currency Exchange

    Aug 19, 2012 by
    Not yet rated.
    Pros: There is absolutely nothing to praise about TravelEx currency exchange service.
    Cons: TraveEx is a deceitful...ripp-off company as far as its currency exchange service goes.

    Summary: TravelEx currency exchange is the biggest rip-off in the currency exchange business. They outright lie to your face about everything. First off, NO ONE should ever do business with this company to obtain EUROS. Everywhere in Europe you can obtain ... read more

  • Travelex a ripoff - did not pay on canceled trip to Egypt 2/2011

    Jun 10, 2011 by
    Not yet rated.
    Pros: There are no pros about TravelEx
    Cons: Cons???? yes they are definitely "Cons"

    Summary: TravelEx is the biggest ripoff there is. I was to leave on 1/31/11 for a trip to Egypt and several days before, the airlines canceled all flights to Egypt because of the riots and unrest. The land tour I was to participate in was also canceled, not to ... read more

  • Travelex money card

    Jun 2, 2011 by
    Not yet rated.
    Pros: None
    Cons: Double currancy conversion. Difficult to use. One card didn't work at all

    Summary: The above card was sold to me as a safer way of carrying $ and I was told it could be used almost everywhere in the USA where the VISA sign was seen. I was also "sold" a second card that could be used by my wife or children. Another benefit was supposed ... read more

  • Very dishonest- bad exchange rate

    Jun 27, 2009 by
    Rated a Very Helpful Review
    Pros: Nothing
    Cons: Dishonest employees.  Anyone who uses travelex will loose money in the transaction.

    Summary: I called Travelex Money Transfer to ask them if they charge a commission fee when they exchange currency. They clearly said they do not. They also told me that they will not charge a service fee on my money because I was exchanging such a large amount. I ... read more

  • Paid my claims quickly and were very helpful

    Sep 20, 2008 by
    Rated a Very Helpful Review
    Pros: friendly and helpful customer service all the way through the process

    Cons: Absolutely none.

    Summary: I bought a policy from Travelex (TravelLite) for myself and my two children (adding them was free with my policy) for a 3 week trip to Alaska to visit family. We had no health insurance at all at the time and i wanted to be sure if anything happened we'd ... read more

  • Travelex tries not to pay claims in any way possible

    Sep 12, 2008 by
    Rated a Very Helpful Review
    Pros: Paid for delay on the way out. After contesting paid the rest.
    Cons: They try any excuse to get out of paying.

    Summary: Booked a trip for 7 days and got insurance for that period. At the start of our trip we were delayed by mechanical plane problems. I called Travelex (emergency number) and asked them if we could extend our trip by one day if they would pay for any ... read more

  • How Travelex is trying to cheat me.

    Apr 17, 2007 by
    Rated a Very Helpful Review
    Pros: They are polite on the phone.
    Cons: They may not pay your claim.

    Summary: On an Antarctic cruise, I received word via email that a very close relative of mine had passed away. We were stopping in Buenos Aires the next day so I had the cruise line arrange for my wife and I to fly home. We would be missing about a third of our ... read more

  • Travelex - a waste of money

    Nov 29, 2002 by
    Rated a Very Helpful Review
    Pros: spoke to a real person fairly quickly
    Cons: ultimately offered no benefits or support

    Summary: Last summer my parents visited Costa Rica with a 7 day all inclusive tour group. They purchased what they thought was a very comprehensive trip protection package from Travelex. At the airport of their home/departure city, they were denied boarding ... read more

  • Express Customer Reviews

  • cash passport a rip off

    Dec 15, 2013 by
    Not rated yet
    Pros: None
    Cons: - useless
    - 10% more expensive  
    - not easy to reload

    Summary: For 800GBP Cash passport, I had to pay $1418. This was $140 more than their rate for an equivalent currency purchase that day. In other words they charged $140 for this card.I tried it in six different ATMs in Liverpool. All of them rejected the ... read more

  • Travelex did not pay any of my claims

    Aug 31, 2013 by
    Not rated yet
    Pros: none
    Cons: They will find any excuse not to pay you

    Summary: Due to a death in the family, I had to pospond my return filght from Israel.Travelex worked very hard to find any posible paragraph in the small print of the policy, to avoid paying any of my claims.Don't waist you money on this faked ... read more

  • bait and switch

    Aug 3, 2012 by
    Not rated yet
    Pros: The person on the phone was quite polite.
    Cons: Forces you to give lots of personal information to a stranger over the phone.

    Summary: Brought a card at US airport to use in Europe. Was told it would be easy to recharge on the web. While in Europe I tried to do an electronic reload wi th no luck. Called and they told me the only way to reload over the Web was to give th ... read more

  • Very pleased

    May 7, 2012 by
    Rated Show
    Pros: Easy claim filing process.
    Quick reimbursement.
    No hassles. 
    Cons: None

    Summary: My cama was stolen at the airport in South Africa. I reported the theft at the airport with South Africa Air and the police. When I got home I filed a claim with Travelex.proclaim process was straight forward and painless. We were reimbursed for the cost ... read more

  • Travelex Cash Card

    Jan 2, 2012 by
    Not rated yet
    Pros: Might work at a tiny percentage of places where American credit cards are not accepted.
    Cons: Expensive, hard to use, hidden costs.

    Summary: We got this because we read that our American credit cards would not work at European highway tollbooths.  Well, neither did the Travelex card.  We ended up paying tolls in cash.  Never had a problem paying with American credit cards ... read more

  • Heartless Customer Service

    Dec 14, 2011 by
    Not rated yet
    Pros: The last time I needed medical treatment overseas, Travelex reimbursed the cost.
    Cons: No response to repeated customer comments (although a response is promised).

    Summary: My claim for trip cancellation coverage was denied recently, after being reviewed by the Claims Committee. I am not necessarily disputing it, since I understand it was based on their policy and bad timing on our part, although I do feel ripped off. But, ... read more

  • Don't Buy Travelex Travel Insurance

    Jul 21, 2011 by
    Not rated yet
    Pros: none
    Cons: Customer representative who read from a script when they deny your claim.

    Hidden disclaimers

    Summary: The travel company cancelled by trip due to lack of sufficient enrollment.  I had made my own airline arrangements; subsequently, I paid a $300 fee for cancelling the flights. I did not read the 66 page contract that was sent to me ... read more

  • Amazing

    Dec 26, 2010 by
    Rated Show
    Pros: No hassles.
    Cons: None.

    Summary: These guys are amazing. Had to cancel my insured trip for a medical reason. Filled out their claim form and the check showed up one week ... read more

  • Great Experience with TravelX

    Sep 12, 2010 by
    Not rated yet
    Pros: Convenience, security, peace of mind
    Cons: None because I knew what I was paying for upfront!

    Summary: It is unreasonable to expect a company to provide a completley free service such as a travel card!  They must make money in order to stay in business, otherwise they would be a charity!  That they are not upfront with fees is another ... read more

  • Travelex money exchange

    Apr 29, 2010 by
    Not rated yet
    Pros: nothing
    Cons: Everything about the experience.  Don't do it.

    Summary: I went to them to get a prepaid travel Visa for an extended trip to Morocco.  I clearly asked for that.  They told me it would take a day to receive.  I thought it was strange, but went along with it.  When I went to pick it up, ... read more

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