Review by schnatzf
October, 25 2013
Pros: Pleasant staff on the phone, speak english well.
Cons: Doesn't fight for compensation from the at-fault drivers' insurance.
Review by ardavisinva
December, 11 2012
Cons: Customer service responsivness.
Review by smashley8
October, 07 2012
Pros: Easy to work with
Cons: Sucks you in and then tries to bankrupt you over time.
Review by skipper16
July, 16 2012
Pros: The cheapest and best if you don't have a young driver.
Cons: - Will absolutely punish you for having a young driver on your policy.
Review by ch3r0k33
June, 18 2012
Pros: Apparently they can offer lower rates by paying out low dollars for replacement value
Cons: Non responsive, willing to leave customer to go to small claims alone.
Review by larkbea
June, 03 2012
Pros: Initially, had lower rates.
Discounts available for multiple polices.
Website easy to navigate.
Cons: Premiums on a steady uphill climb.
Discount for using USAA credit union no longer applicable.
Review by texasbigboomer
May, 21 2012
Pros: Reputation, quality of services offered, knowledge of representatives, company history
Cons: It is often the little things that are most noticed by Customers!
Review by sculderx911
November, 30 2011
Pros: Absolutely none!
Cons: Too many to list!
Review by fruggleshopper
May, 05 2011
Pros: Accessability is a key factor in making USAA easy to use.
Cons: You have to drive to Texas to thank the people.
Review by coldsteel7
April, 28 2011
Pros: Great customer service, awesome website, excellent rates.
Cons: No comprehensive coverage for motorcycles.
Review by avgconsumer21
January, 13 2011
Cons: Too many to list.
Review by mess4him
October, 08 2010
Pros: Good rates
Cons: Poor Customer Service
Review by ekbowman46
October, 02 2010
Cons: Won't pay personal bodily injury claims when their drivers are driving in another state.
Review by tombea75
June, 24 2010
Pros: I've heard claim service is good although my brother wouldn't agree with that.
Cons: No loyalty to old customers.
Review by livinginsa
May, 31 2010
Pros: The only pro is that the guy had insurance.
Cons: USAA is just an insurance company that wants to make millions for themselves.
Review by katlvr
February, 16 2010
Pros: Great insurance at an affordable price.
Cons: Problematic insurance web bill pay interface - and even worse customer service.
Review by orbus
January, 09 2010
Pros: They used to be great.
They used to have the best rates.
Cons: No longer provide make arrangments for those who are behind in payments due to catastrophe.
Review by swshraderjr
December, 17 2009
Pros: Great Customer Service
Variety of Products (home, auto, life, financial planning, banking)
Cons: -Only for veterans/military (they have relaxed who they will accept over the years though)
Review by sd2120
September, 11 2009
Pros: customer service, fairness
Cons: none to date
Review by majpaul
August, 24 2009
Pros: Restricted Membership.
Cons: Customer Loyalty. Very high premiums for some members.
Review by dlmadison
July, 04 2009
Pros: Affordable, courteous, great service!