USAA Group - Auto

Pros: low cost - excellent coverage and service
Cons: none

Made the switch from another company a few years ago when USAA opened membership to enlisted servicemen. After purchasing a mini RV and trying to add it to my existing policy with Progressive - they wanted to raise my rates substantially, calling the RV...

Pros: Easy to maintain your policy.
Cons: Terrible with working through a claim.

So taking the time here to basically echo the same complaint. An important thing that I don't see noted yet is the overall rating on Epinions vs Trend during the last 2-3 years. Things appear to be going in the wrong direction at USAA. They have a ...

Pros: Very Inexpensive Great Customer Service Easy claims handling Fight for you
Cons: Not available to everyone (only family of military or veterans)

I have had USAA now for 10 years for automobile insurance as well as for homeowners insurance. I have occasionally checked quotes with other companies and they have been at least double what I am paying at USAA. I have been in a couple of accidents with...

Pros: Excellent service
Cons: None whatsoever

We've been USAA members for well over twenty years now and they are the very best company to deal with! However, since this is about USAA auto, I'd like to relate a recent experience that illustrates their outstanding customer service. My daughter, a...

Pros: telephone accessibility
Cons: no fact-to-face contact

I switched to USAA for 2 reasons: I'd heard lots of good word of mouth, and my California carrier can't insure me in Georgia. My first day driving in Georgia, I was in an accident caused by another driver's running a red light and going too fast for...

Pros: EVERYTHING
Cons: you have to pay for it

I can not say enough good things about USAA auto insurance , If you are not related to someone in the military you can not receive USAA auto , I feel so sorry for you then . My father was in the navy and now I get the insurance . USAA is very...

Pros: QUICK AND EASY
Cons: A LITTLE MORE EXPENSIVE THAN I THOUGHT BUT WORTH THE COST

When i moved to Germany about 3 months ago i needed a new insurance plan for my car and my motorcycle. I hunted all around for cheap insurance that would meet my needs. I was told by a friend that USAA was very affordable, quick and easy. Well, i decided...

Pros: Excellent Price
Cons: none

Ever since I joined the military I have used USAA to serve my auto insurance needs. I just took them for granted because I liked the fact that they catered to the military. However, I started getting some prices quotes from other carriers and I...

Pros: Service and Prices
Cons: none

USAA has proven to me to be the best insurance company out there. I've just recently started my plan with USAA and the service has been great, plus the rates are great for my income. I've managed to save over $200 switching over to USAA this last year....

Pros: inexpensive. policy service is very professional
Cons: unpleasant claims experience

Overall USAA seems very solid and professional, and it seems indisputable that they are the least expensive insurance around. However, like some others describe, I am not happy with the claims service. I was in a minor scrape-up which was, at worst,...

Pros: Filed claims for personal property before and was extremely satisfied.
Cons: Can't trust their quote. War zone coverage rate applys long before soldier's deployment.

     My husband is currently active duty. We began his term life insurance application process in March 2008 and received a quote of $74 through ALL the agents we've dealt with, even the result from online application gave us the same ...

Pros: Excellent claims service
Price
Ability to serve all my financial needs
Cons: not everyone is eligible

I have had USAA as my insurance company since I started working for them in 2006. I nor my husband has been in an accident since 2002, that all changed however in October of 2008 when my husband was hit head on by an uninsured drunk driver. ...

Pros: inexpensive, extremely helpful reps, great service
Cons: no local offices

I have had insurance with USAA since the day I turned 16.  I am now 33 and have never had insurance with any other provider, and barring unforseen circumstances, never will.I have, unfortunately, had to make a few claims on my policy.  ...

Pros: Restricted Membership.
Cons: Customer Loyalty.  Very high premiums for some members.

I am a retired USAF officer. I have been a member and have insured my auto's with USAA for 33 consecutive years. I, nor anyone in my family, have had an accident, moving violation, or filed a claim with USAA in those 33 years.  In August of 2009 I ...

Pros: None
Cons: Poor service--look for a local insurance company with a local agent.

When my daughter backed one of my cars into another one of my cars in my driveway, I called USAA to check on my coverage. I just wanted information on my policy and they filled out an accident report. This incident took place on private property with no police report filed. Because my deductible was more than the incident, I told them to forget the entire matter. They didn’t!

I have six vehicles and my house insured with USAA and have been a member since 1962 (41 years). Now USAA has jacked up my insurance premiums and threatened to cancel my umbrella policy. I send them $655.50 each month (I live in western NJ). THIS IS SERVICE? Maybe we all should be looking for a different insurance company-one with a local person you can talk with instead of ten different people on the phone!

Advice: Don’t call USAA