USAA Group - Auto

Pros: the best insurance rates, wonderful customer service
Cons: none

A few years back a friend of mine recommended that we switch our car insurance to USAA. At the time we were not able to do this since my husband was an enlisted soldier and not an officer. Since then they have changed their policy, and about six months...

Pros: Inexpensive, great service, always available by phone
Cons: no agents (or is this a pro?), restricted eligibility

My family has been insured by USAA for almost 50 years. While I only recently became a USAA member, I have had auto insurance with them through my parents for 8 years, and have always been completely satisfied with the service I’ve received. I also...

Pros: pride, service, rates
Cons: eligibility

My mother has worked at USAA for about five years. We had insurance with them because she worked there (in the banking dept.) and they were cheaper than anyone else. i was 16... let me explain my accidents to you and let you form your own opinions...

Pros: Super low rates, very friendly customer service
Cons: Must qualify to apply for coverage

Membership
First off, if you qualify for membership, but do not use USAA for automobile insurance, you are losing money, I can almost guarantee it! I recently switched back to USAA from Geico and I saved over $600 a year just on my auto...

Pros: Good service at excellent prices
Cons: Not everyone can use it.

In these days where services are a necessity of life and they are all expensive, USAA auto insurance is a bright spot. There is no insurance company out there that matches them on prices unless it's an unheard of one that has lousy service.
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Pros: good rates, great service!
Cons: none

Since I've been driving, I've had several insurance companies and just as many levels of service. I got USAA when I discovered that I qualified due to my father's military status (bonus - I didn't have to be in the military to qualify!!)

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Pros: Excellent coverage
Cons: none

USAA is an excellent insurance company. There isn't much more that I can add to bring a different light to this company that hasn't already been stated. Their coverage IS A+. Their customer service people ARE wonderful, caring and responsive to...

Pros: price
Cons: none

Did you know that you are eligible for up to 3 car seat rebates per USAA insured member? The rebates are for $25 each! I can not tell you how many people do not know about this service that USAA offers. Most of the people who didn't know about the...

Pros: great prices, very helpful employees
Cons: eligibility requirements

When my husband and I went out to purchase a newer and larger car than we had previously owned, we knew our insurance rates would go up. That is standard with any insurance company. What we didn't realize was how much they would be going up with...

Pros: Cheaper rates, quick/quality service
Cons: Only for those who qualify

I know that no one enjoys receiving monthly bills for car insurance but as I learned a long time ago with USAA as my insurance company I wouldn't be able to find lower rates!

I've had USAA insurance since I first got my drivers license. I was...

Pros: True customer service, competitive rates, variety of services
Cons: no branch locations

USAA is simply the best insurance company out there. I have been with them for over 10 years now and they never cease to amaze me at what lengths they will go to in order to make sure their members are well treated. Although USAA's car insurance is top...

Pros: Cheap rates
Cons: Incompetent uncaring employees, Too quick to drop members who have accidents

I've been a USAA member since 1988 (U.S. Army Field Artillery). The company had always seemed first rate. A little quick to drop members who have an accident or acquire a couple of traffic tickets, but it helps them to keep the rates low.

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Pros: Low Rates
Cons: Poor customer service; unfair pay-out of claims

I was a member of USAA for about 5 years before I had to file a claim. About two months ago, my car was broken into and badly damaged. All of my personal property that was in the car was stolen, as well as my stereo and speakers. I immediately called...

Pros: excellent rates, excellent customer service
Cons: constant mailings to join other services

I first was referred to USAA by the car dealership in Germany when I bought my 1997 Neon. I was used to paying high insurance through the German companies. The premium was $126 dollars a month with full coverage. A co-worker bought the same exact car,...

Pros: great rates and great customer service
Cons: you have to call a 1-800 number to speak to them.

I have to say that USAA is one of the top automobile insurance companies(if you qualify). My husband has been with USAA for a few years now. I have to say we have gotten quotes from other insurance companies and they say they can't even touch our current...