USAA Group - Auto

Pros: Great customer service. Great rates.
Cons: Must be affiliated with armed services to qualify.

I have been a USAA member for over thirteen years now, and I have yet to be let down by them. I carry both an auto policy and a renter's policy with USAA. I would say their service is superb. I was involved in an accident back in May of 2004 in ...

Pros: Cheap insurance
Cons: Must qualify

I had the opportunity to use this insurance company for a year since my dad was in the Air Force. This company gave me the best quote for full coverage insurance than any other insurance company. I never had a problem with this company. The customer...

Pros: You feel like you must be getting a good deal.
Cons: Overpriced with poor claims settlement.

Is USAA auto insurance the best? Think again. I’ve had USAA for 24 years because I believed they were the best - had the best rates – had the best customer satisfaction rate. I thought it was one of the unwritten benefits of being in the ...

Pros: Great service, useful website, service integration
Cons: Retaliatory rate hikes post claims. Supports the military IF member doesn't file a claim!

I'm a retired military officer and I've been a huge fan of USAA. I've been a member since 1982. I've loved their service but be sure to shop rates. Especially if you've been with them for awhile or they raise rates when you renew ANY of your policies. ...

Pros: lower costs
Cons: none

Being a military family my husband and I are often on the lookout for companies that put our needs first. We had heard of USAA, an insurance company for military members and their families, but we never took the time to check them out.

After...

Pros: Professional, quick, courteous. 
Cons: The only gripe I can have is that USAA didn't hand deliver my settlement check.

I've had USAA insurance for over two years.  The Thursday before Thanksgiving, I was involved in an accident that totaled my car. Within two hours of the accident, USAA had a rental car waiting for me to pick up and had already moved my car to ...

Pros: Great reputation
Cons: No longer have the cheap rates

I've had my auto insurance with USAA since I was 16 years old, and I've always thought they were great. However, I'm quickly learning that that was because I had a squeaky clean record. Since getting in my first accident (no one was hurt, my car was not...

Pros: none at all
Cons: LIES, LIES, LIES

Hi, my name is Christina, This company USAA has been screwing me around for almost six months. On October 4th one of their insured hit me while he was making a left turn, he did not see me coming do to a long line of backed up traffic. A driver in that ...

Pros: Unparalleled service, quality representatives, great rates
Cons: Limited eligibility, service generally by telephone only

I have been a member of USAA since 1982. I've had just one claim, and it was handled with supreme perfection. They didn't even raise my rates.

Their membership is limited to those in or closely-related to someone military. That keeps rates...

Pros: incredible customer service ethic shows in everything they do
Cons: higher priced than other insurances, but worth it

My father got USAA insurance when he was in the Air Force. My sister and I came in as dependants, but eventually changed to having our own accounts. USAA always cost a bit more than other insurance companies, but I'm willing to pay considerably more for...

Pros: Excellent rates, best service, fast response time. They are the best ever!
Cons: With USAA for more then 15 years and am treated like a king always.

I have been with USAA for more then 15 years. All my insurance policies are with USAA. In that time I have had a car stolen and vandalized. USAA had an adjuster out the next day. I had a rental car that day and a check that more then covered the...

Pros: Helpful and Courteous
Cons: Rarely unhelpful

Facts:Been with USAA for almost 15 years.Filed 1x Renter's ClaimFiled 2x Auto ClaimsClean'ish Driving Record (last five years)Married with kidsTwo nice vehiclesExperience Renters:I ran into some ...

Pros: They faithfully bill you every month
Cons: Too many to list!!!

As a military family living overseas for many years we had no choice but to go with USAA for our auto and renters policies. We had one bad experience after another. To begin with, when we bought a classic car we called the 800 number to establish a ...

Pros: Oustanding Service, Low rates,
Cons: None

I have been a USAA member for 12 years. During this time, I have made three claims. In each and every instance, my check was waiting for me at the body shop. I gather from other people I have talked to that this is not ordinarily the case. The people...

Pros: Sure they are cheap - their first course of action is to deny claims!
Cons: frustrating to work with; they count on you not fighting back

I have turned in 2 car claims to USAA after paying them for insurance for over 23 years. In one, neither vehicle was found to be at fault (the police couldn't say which driver was at fault), so even though it was the other driver that went through a ...