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Rated a Helpful Review by the Epinions community
Oct 8, 1999
Pros: Great broad range of services at low rates
Cons: Must be related to an armed services person
Summary: Insurance is the darndest thing, but being covered by USAA through marriage has cured my hatred of the mandatory intangible. My now deceased Air Force pilot, Grandfather-in-Law has left us a valuable legacy: car insurance, credit, house insurance and ... read more
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Rated a Helpful Review by the Epinions community
Oct 8, 1999
Pros: Price, service, customer satisfaction
Cons: None that I know of.
Summary: If you like to talk face-to-face with your insurance company, you'll have to move to San Antonio if you want USAA. But if all you really want is knowledgeable, friendly, helpful customer service folks, this is one company that delivers. USAA is set up ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 7, 1999
Pros: stellar service, cheapest rates, low-risk customer base
Cons: None come to mind
Summary: As someone who rarely taps into his insurance policies (but always dreads the occasion), USAA is absolutely top notch. My family has "belonged" to USAA for several years, and have received consistently superior service from day 1. On the few ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 19, 1999
Pros: Cheap, reliable, friendly, great customer service
Cons: Absolutely None
Summary: I have used 3 different insurance companies for auto insurance, but hands down usaa is the best service around.
They really take care of the military community is has set out to serve. Not only are they the most prompt service around, but ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 8, 1999
Pros: Price, service, customer service
Cons: NONE
Summary: For those of you that do not know, USAA stands for United Services Automobile Association.
I purchased a new car last year and started looking for auto insurance. I went through hours on the phone with all the big guys, Progressive, State ... read more
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Not rated yet by the Epinions community Dec 11, 2012
Pros: Inexpensive.
Cons: Customer service responsivness.
Summary: I have had USAA car insurance for years, but a recent incident with vandalism to my car has caused me nothing but heartburn due to USAA's handling of my
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Not rated yet by the Epinions community Oct 7, 2012
Pros: Easy to work with
Cons: Sucks you in and then tries to bankrupt you over time.
Summary: We shopped around and went with USAA based on recommendations and overall reviews. They were great to get started with and work with. But now we have renewed with them three times and each time the rates keep going up. We have no tickets,
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Not rated yet by the Epinions community Jul 16, 2012
Pros: The cheapest and best if you don't have a young driver.
Cons: - Will absolutely punish you for having a young driver on your policy.
Summary: Up until last month USAA was the cheapest and best way to insure my autos. However, when I added my 17 year old son to the policy last month USAA TRIPLED my premium. Yes, TRIPLED!!! No tickets and no claims for 22 years! All the
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Not rated yet by the Epinions community Jun 18, 2012
Pros: Apparently they can offer lower rates by paying out low dollars for replacement value
Cons: Non responsive, willing to leave customer to go to small claims alone.
Summary: My son was hit at a stop light by a USAA insured minor. My son's 10 year old car was totaled. Police ticketed the USAA driver and not my son. USAA appraised the car low ( can you believe it?). The irritation is, that as a non
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Not rated yet by the Epinions community Jan 13, 2011
Pros: NONE
Cons: Too many to list.
Summary: I have been a member of USAA for approximately 20 years and have had very few claims. As others have written, they faithfully bill but have been the worst at paying claims fairly as well as providing even average customer service!
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Rated Show by the Epinions community Oct 8, 2010
Pros: Good rates
Cons: Poor Customer Service
Summary: You can't beat the rates, but the customer service has gone to the dogs. My dad and grandma died w/in two weeks of each other this year. USAA called me the day after the 2nd death in the family claiming someone said I'd created a
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Rated Show by the Epinions community Oct 2, 2010
Pros: NONE
Cons: Won't pay personal bodily injury claims when their drivers are driving in another state.
Summary: I was run over in a convenience store parking lot by a driver covered under a USAA policy. He immediately called and admitted fault and USAA Insurance told me to submit all medical bills relating to the accident to them. I had xrays and an
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Not rated yet by the Epinions community Jun 24, 2010
Pros: I've heard claim service is good although my brother wouldn't agree with that.
Cons: No loyalty to old customers.
Summary: Price for insurance increases with length of time insured with USAA. Just the reverse of the way it should work.Perfect driving record, credit and 47 years of service were ignored when my latest policy came up for renewal. Even State Farm was
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Rated Show by the Epinions community May 31, 2010
Pros: The only pro is that the guy had insurance.
Cons: USAA is just an insurance company that wants to make millions for themselves.
Summary: I was hit by one of the policyholders of USAA.USAA tried to get away with advising me to to their recommended auto repair companies. It is against the law to force someone to use an insurance companies recommended insurance
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Not rated yet by the Epinions community Jan 9, 2010
Pros: They used to be great.
They used to have the best rates.
Cons: No longer provide make arrangments for those who are behind in payments due to catastrophe.
Summary: I just received an email from the AF Academy association of graduates telling me of the wonders of USAA and all they can provide. USAA used to be the company I sang stories about. Unparalleled customer service, great rates, easy claims,
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Not rated yet by the Epinions community Sep 11, 2009
Pros: customer service, fairness
Cons: none to date
Summary: Have had USAA for banking for years, and then brought auto insurance under the same roof. The customer service is truly best-in-class, and they truly are fair about
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Not rated yet by the Epinions community Jul 4, 2009
Pros: Affordable, courteous, great service!
Cons: None.
Summary: I have been insured with USAA since age 16, and I'm now almost 33. Due to an unfortunate series of recent events, I got an OWI in Wisconsin (same as DUI). Since I was sitting in a parked car waiting for my husband to pick me
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Not rated yet by the Epinions community Apr 22, 2009
Pros: Friendly service Reasonable premiums
Cons: Poor claim service Inefficient phone system
Summary: Have been with USAA for 28 years. The phone system and difficulty reaching a representative and response to a claim (we have made 3 in this time) has caused us to rethink this whole company.At the beginning, my father introduced us to USAA.
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Rated Show by the Epinions community Apr 2, 2008
Pros: Excellent Customer Service, Great Prices, Great Products
Cons: None
Summary: Every time I've called USAA, they've been incredibly helpful and courteous. They make every transaction relatively seamless and easy for the user. If you have the opportunity to sign up, I'd recommend it without
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Rated Show by the Epinions community Aug 22, 2007
Pros: Good customer service
Cons: For military only
Summary: I personally work for Amica. But everytime I have to communicate with a USAA rep over the phone regarding a claim. They are always very
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