USAA Group - Auto

215 ratings (209 Epinions reviews)
Epinions Product Rating: Excellent
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  • My situation

    Apr 14, 2000 by
    Rated a Very Helpful Review
    Pros: They offer good rates to start out with.
    Cons: No matter what happens, it is always your fault.

    Summary: USAA was a great insurance company. I liked the rates that were available to me, and they seemed to be helpful. I am 18 and on my parents insurance. We had them for about 2 years before they started to be a hassle. I know that I am a "High ... read more

  • The Best in the Business

    Apr 5, 2000 by
    Rated a Very Helpful Review
    Pros: everything-but-the-kitchen-sink service
    Cons: there aren't any

    Summary: I've had USAA insurance all throughout my life and cannot think of a single negative thing to say about it. We've had USAA life insurance, car insurance, homeowners' insurance, renters' insurance, plus jewelry and computing riders, loans and ... read more


    Apr 4, 2000 by
    Rated a Very Helpful Review
    Pros: Best service, best rates, best of everything!
    Cons: Can't think of ONE!!!

    Summary: This has to be the best company for ANY kind of insurance in the world!! Being military, we move constantly. We are constantly having to change insurance companies. We had no clue about this one, even though we lived in San Antonio, TX until not too ... read more

  • Protect My Baby!

    Apr 3, 2000 by
    Rated a Very Helpful Review
    Pros: Everything
    Cons: Only service people can join

    Summary: I own a 1990 Chevy 454SS, and it is my baby. I love this thing to death, and if anything happened to it, I don't know what I would do. Even with insurance, nothing can replace it, except another one, but that would not be the same. My ... read more

  • Highest service levels I've seen

    Apr 2, 2000 by
    Rated a Very Helpful Review
    Pros: good rates, great service!
    Cons: none

    Summary: Since I've been driving, I've had several insurance companies and just as many levels of service. I got USAA when I discovered that I qualified due to my father's military status (bonus - I didn't have to be in the military to qualify!!) ... read more

  • Worth Enlisting For!

    Mar 24, 2000 by
    Rated a Very Helpful Review
    Pros: cheap, quality, 24-hour customer service, advice
    Cons: I haven't found any yet.

    Summary: We have been members of USAA for approximately seven years now and never disappointed by their rates or service. My husband is a marine and this benefit is better than most of the perks provided by the government! USAA auto insurance beats every other ... read more

  • Abusive Service

    Mar 22, 2000 by
    Rated a Very Helpful Review
    Pros: Overpriced, even with rebates
    Cons: Try to cheat people due compensation

    Summary: I don't carry USAA insurance. My experience with USAA was due to an auto accident caused by one of their clients. Their client travelled onto a freeway onramp in the wrong direction, hitting me head on (in a blind curve), with an approximate ... read more

  • Tops in the insurance field

    Mar 19, 2000 by
    Rated a Very Helpful Review
    Pros: great customer service, inexpensive, rebate at end of year
    Cons: have to qualify as a family member in the military

    Summary: I have had USAA since I was old enough to drive. Since my dad was retired from the Air Force, I qualified to pick up USAA benefits. I can remember growing up as a kid in the 70s and USAA always took care of my dad's insurance needs without any ... read more


    Mar 13, 2000 by
    Rated a Helpful Review
    Cons: you have to pay for it

    Summary: I can not say enough good things about USAA auto insurance , If you are not related to someone in the military you can not receive USAA auto , I feel so sorry for you then . My father was in the navy and now I get the insurance . USAA is very ... read more

  • Very good all insurance company

    Feb 26, 2000 by
    Rated a Very Helpful Review
    Pros: Limited to US Military & Family (Keeps my premiums down)
    Cons: None

    Summary: I've been with USAA for 1991 and have thoroughly enjoyed their professionalism and promptness of service. I have filed several claims with them and each time, my claim was processed quickly and to my satisfaction. The best part is the premiums are VERY ... read more

  • I actually worked for a competitor!

    Feb 14, 2000 by
    Rated a Very Helpful Review
    Pros: good customer service, reasonable claims service
    Cons: adjuster knowledge of the policy was not 100% on one claim

    Summary: I have insurance experience, having worked for several years as an adjuster at one of the most common insurance agencies. I also had insurance with that company until I got married. I switched my car to add to his policy and my rates immediately dropped ... read more

  • Incredible Insurance

    Feb 9, 2000 by
    Rated a Very Helpful Review
    Pros: Great rates and service, reputable
    Cons: To qualify for auto insurance no DUI/DWI

    Summary: I have been a member of USAA since 1997 and have to say that I have been nothing but pleased with their service and coverage. Origionally the company was limited to providing insurance to military officers and their dependents. In 1997 the company ... read more

  • Sleep Soundly

    Jan 31, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent Customer Service
    Cons: Not available to everyone

    Summary: Let me tell you about my experience with USAA: 1) I called them and told them that I had been in an accident. I told them where it happened, what tow yard had the car, what body shop I wanted it taken to, and I gave them the phone number of ... read more

  • The Choice for this Military Family

    Jan 31, 2000 by
    Rated a Very Helpful Review
    Pros: the best insurance rates, wonderful customer service
    Cons: none

    Summary: A few years back a friend of mine recommended that we switch our car insurance to USAA. At the time we were not able to do this since my husband was an enlisted soldier and not an officer. Since then they have changed their policy, and about six months ... read more

  • USAA NO#1 Insurance

    Jan 31, 2000 by
    Rated a Very Helpful Review
    Pros: Its cheap insurance.
    Cons: Insurance benefits aren't there right away when you need it.

    Summary: I have had USAA insurance since I have been in the Military.. It offers great rates and is the cheapest insurance when it comes to home, auto,and life. The reason why I went with USAA is because it didn't ask for any type of deposit or down ... read more

  • USAA is TOPS

    Jan 30, 2000 by
    Rated a Very Helpful Review
    Pros: Great cost, Wonderful Customer Service
    Cons: Not a large quantity of offices

    Summary: We got USAA Auto Insurance about 3 years ago and we could not be happier. USAA is a Insurance for Military families and their dependants. They offer great rates for their insurance. They have a variety of services offered, some include but are ... read more

  • USAA- pretty cool for an insurance company

    Jan 29, 2000 by
    Rated a Very Helpful Review
    Pros: They pay up.
    Cons: It is car insurance! CAR INSURANCE IS AWFUL!! It is betting you will not crash, and your reward, should you not crash, is paying the company.

    Summary: After at least 12 speeding tickets, one failure to stop at a stop sign, one running a red light, One passing on the right, failure to use turn signal, one illegal left turn, One expired inspection sticker, and one citation for failure to wear safety ... read more

  • Simply the best insurance co.

    Jan 26, 2000 by
    Rated a Very Helpful Review
    Pros: Great rates, great service, other discounts
    Cons: have to be in or be related to member of military

    Summary: I am privileged enough to be the daughter of a former active-duty member of the military and therefore qualify to be a member of USAA. I have used them for all my insurance needs since 1993 and I can't praise them enough. I have both of my vehicles, ... read more

  • Wish we were still Military!

    Jan 24, 2000 by
    Rated a Very Helpful Review
    Pros: Friendly Customer Service, Lower than average rates
    Cons: none noted

    Summary: When my husband and I got married over 10 years ago, he was still active Air Force. He joined just out of high school and enrolled in the military to work his way through college and law school. We had USAA insurance at that point, and I was amazed at ... read more

  • The greatest

    Jan 22, 2000 by
    Rated a Very Helpful Review
    Pros: everything
    Cons: only does military

    Summary: When My ex and I was married this was the greatest insurance of all it saved us over half of the insurance we already had. I could not believe my ears when I got the quote. I am all for a bargain and they had everything any other insurance had. The only ... read more

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