USAA Group - Auto

215 ratings (209 Epinions reviews)
Epinions Product Rating: Excellent
5 stars
141
4 stars
14
3 stars
11
2 stars
13
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    Highest Rated Consumer Review by the Community

  • USAA Auto Insurance: Get it if you can get it

    Sep 11, 2000 by mrisch is a Lead on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Inexpensive, quality service
    Cons: hard to get if your record isn't great

    Summary: Dollar for dollar, USAA auto insurer is the best insurer I have dealt with. Coverage You can get all the basic coverage. I have Liability, Uninsured Motorist, Collision ($250 deductible), and Comprehensive ($0 deductible). That’s ... read more

  • Troubling trend

    Jun 3, 2012 by
    Rated a Helpful Review
    Pros: Initially, had lower rates.

    Discounts available for multiple polices.

    Website easy to navigate.
    Cons: Premiums on a steady uphill climb.

    Discount for using USAA credit union no longer applicable.

    Summary: We have had USAA for a few years now.  I was very happy with our coverage and premiums, but for the past 18 months, our premiums have risen with every policy renewal.  It was just a few bucks with the first two increases, but with our latest ... read more

  • USAA Just lost a customer

    May 21, 2012 by
    Not yet rated.
    Pros: Reputation, quality of services offered, knowledge of representatives, company history
    Cons: It is often the little things that are most noticed by Customers!

    Summary: The wife's 'toy' (Mitsu Spyder) got 50+ dings when caught out in a Texas hail storm recently. A 2008, 22k miles, and maintained in pristine condition at all times. I saw no reason to photo entire car (my mistake) when I contacted USAA to open claim, as I ... read more

  • USAA pay a claim? HAH!

    Nov 30, 2011 by
    Not yet rated.
    Pros: Absolutely none!
    Cons: Too many to list!

    Summary: I was a passenger in a motor vehicle accident where the driver of the vehicle had USAA insurance.  Ever since this happened USAA has done nothing but treat myself, a blameless victim in the whole mess, like dirt.  The first thing they ... read more

  • USAA is a real Partner

    May 5, 2011 by
    Not yet rated.
    Pros: Accessability is a key factor in making USAA easy to use. 
    Cons: You have to drive to Texas to thank the people. 

    Summary: USAA Auto has covered my family since 1985.  Over that time we have had several claims for accidents and vandalism.  My siblings have similar families, who have all had similar needs for insurance.  Comparing my experience to theirs shows ... read more

  • USAA - Great Customer Service, Excellent Rates, Intuitive On-line Experience

    Apr 28, 2011 by
    Rated a Very Helpful Review
    Pros: Great customer service, awesome website, excellent rates.
    Cons: No comprehensive coverage for motorcycles.

    Summary: I have had a great deal of interaction with USAA.  I utilize their financial products, home owner's insurance and auto insurance.  The combination of policies allows me to organize a number of financial accounts in one location.  USAA has ... read more

  • Customer Service Catastrophe

    Feb 16, 2010 by
    Rated a Helpful Review
    Pros: Great insurance at an affordable price.
    Cons: Problematic insurance web bill pay interface - and even worse customer service.

    Summary: The eldest child of a career military officer, I grew up with USAA: my parents have been members for over fifty years, and I joined more than twenty years ago.  USAA's primary products - insurance and banking services - have always been extremely ... read more

  • Great Insurance

    Dec 17, 2009 by
    Not yet rated.
    Pros: Great Customer Service
    Fast Response
    Variety of Products (home, auto, life, financial planning, banking)
    Cons: -Only for veterans/military (they have relaxed who they will accept over the years though)

    Summary: Without a doubt, the best insurance company.  I could say that I have never had any issues with their customer service.  They are always willing to answer questions.  If I had a claim, they were always real responsive.  They have a ... read more

  • Look Out

    Aug 24, 2009 by
    Not yet rated.
    Pros: Restricted Membership.
    Cons: Customer Loyalty.  Very high premiums for some members.

    Summary: I am a retired USAF officer. I have been a member and have insured my auto's with USAA for 33 consecutive years. I, nor anyone in my family, have had an accident, moving violation, or filed a claim with USAA in those 33 years.  In August of 2009 I ... read more

  • Easy to work with, Exceptional Service

    May 28, 2009 by
    Not yet rated.
    Pros: inexpensive, extremely helpful reps, great service
    Cons: no local offices

    Summary: I have had insurance with USAA since the day I turned 16.  I am now 33 and have never had insurance with any other provider, and barring unforseen circumstances, never will.I have, unfortunately, had to make a few claims on my policy.  ... read more

  • Great Company

    Jan 18, 2009 by
    Rated a Very Helpful Review
    Pros: Helpful and Courteous
    Cons: Rarely unhelpful

    Summary: Facts:Been with USAA for almost 15 years.Filed 1x Renter's ClaimFiled 2x Auto ClaimsClean'ish Driving Record (last five years)Married with kidsTwo nice vehiclesExperience Renters:I ran into some ... read more

  • USAA -- Be careful when deal with their Life Insurance Company!

    Jan 10, 2009 by
    Not yet rated.
    Pros: Filed claims for personal property before and was extremely satisfied.
    Cons: Can't trust their quote. War zone coverage rate applys long before soldier's deployment.

    Summary:      My husband is currently active duty. We began his term life insurance application process in March 2008 and received a quote of $74 through ALL the agents we've dealt with, even the result from online application gave us the same ... read more

  • Excellent Claims Experience

    Jan 7, 2009 by
    Not yet rated.
    Pros: Excellent claims service
    Price
    Ability to serve all my financial needs
    Cons: not everyone is eligible

    Summary: I have had USAA as my insurance company since I started working for them in 2006. I nor my husband has been in an accident since 2002, that all changed however in October of 2008 when my husband was hit head on by an uninsured drunk driver. ... read more

  • Amazing! Don't know what people do to get bad service.

    Dec 1, 2008 by
    Rated a Very Helpful Review
    Pros: Professional, quick, courteous. 
    Cons: The only gripe I can have is that USAA didn't hand deliver my settlement check.

    Summary: I've had USAA insurance for over two years.  The Thursday before Thanksgiving, I was involved in an accident that totaled my car. Within two hours of the accident, USAA had a rental car waiting for me to pick up and had already moved my car to ... read more

  • Felt burned on claim

    Nov 23, 2008 by
    Not yet rated.
    Pros: inexpensive. policy service is very professional
    Cons: unpleasant claims experience

    Summary: Overall USAA seems very solid and professional, and it seems indisputable that they are the least expensive insurance around. However, like some others describe, I am not happy with the claims service. I was in a minor scrape-up which was, at worst, ... read more

  • Final Verdict is in: Thumbs Up!

    Oct 2, 2008 by
    Rated a Very Helpful Review
    Pros: Quick response, friendly people, fair treatment

    Cons: lack of local agent -- weak negative but I have to type something

    Summary: We had been with USAA for four years for all our insurance needs -- home, life, auto, umbrella -- and we appreciated the service and the competitive rates we received.But the ultimate test of an auto insurer is how (and whether) they handle ... read more

  • Taking the time to because it is important

    Sep 27, 2008 by
    Rated a Helpful Review
    Pros: Easy to maintain your policy.
    Cons: Terrible with working through a claim.

    Summary: So taking the time here to basically echo the same complaint. An important thing that I don't see noted yet is the overall rating on Epinions vs Trend during the last 2-3 years. Things appear to be going in the wrong direction at USAA. They have a ... read more

  • Lots of marketing - not much action.

    Apr 17, 2008 by
    Rated a Very Helpful Review
    Pros: One stop shopping is the only pro...
    Cons: Just try to submit a claim and see how their company really is.

    Summary: USAA as a great insurance company? Not so much. Only if you NEVER have to submit a claim, as other respondents have mentioned. I thought they were alot more then it turns out they actually are... up until the point that I actually NEEDED what we had been ... read more

  • Fine until you file a claim; then take 4 mos of fighting to get paid

    Mar 30, 2008 by
    Rated a Very Helpful Review
    Pros: Sure they are cheap - their first course of action is to deny claims!
    Cons: frustrating to work with; they count on you not fighting back

    Summary: I have turned in 2 car claims to USAA after paying them for insurance for over 23 years. In one, neither vehicle was found to be at fault (the police couldn't say which driver was at fault), so even though it was the other driver that went through a ... read more

  • Just another insurance company

    Feb 27, 2008 by
    Rated a Helpful Review
    Pros: Good website
    Cons: Wouldn't even discuss motorcycle coverage

    Summary: I've been a USAA member since 1991. They have extremely loyal customers; until two weeks ago I was one of them. I had been with them since college and they were the only insurance company I would think of using. I had two claims back in the 90's and ... read more

  • Worst insurance company ever!

    Jul 17, 2007 by
    Rated a Very Helpful Review
    Pros: They faithfully bill you every month
    Cons: Too many to list!!!

    Summary: As a military family living overseas for many years we had no choice but to go with USAA for our auto and renters policies. We had one bad experience after another. To begin with, when we bought a classic car we called the 800 number to establish a ... read more

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