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by hotaru25 , Aug 03 '00
Pros: great service, great deals
Cons: none
I selected USAA for renter's insurance because of the great deal that they have given me while I was finishing up setting my auto insurance account.
The friendly representative asked me if I would be interested in a special offer--I really...
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by producer , Apr 17 '00
Pros: affordable, excellent service, very nice customer reps
Cons: must have been in the military or have parent or spouse who was in the military
While not in the military I have USAA insurance through my father - and I will do just about anything to keep it.
I was in a car accident when I was 16 (and covered by USAA). My car was severely damaged, and the other car barely had a...
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by varaonaid , Jun 08 '01
Pros: Great Customer Service and Price
Cons: Eligibility requirements
USAA is a wonderful company. I have been a member for more than 8 years now. They have really good customer service and the rates are the lowest I've found.
I use them for my Renter's (also auto) Insurance. I have never had any problems...
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by Ecuadorn , Oct 25 '00
Pros: Spectacular customer service and great rates to boot!
Cons: Only military personnel and dependents can be members.
When it comes time to choose and Insurance provider, most of my friends look at their insurance agents with a little disdain. I know a lot of folks who have encountered problems with their insurance companies when it comes time to make a claim. I have...
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by hempets , May 09 '01
Pros: Low rates, exceptional service, great website, annual distribution of profits among members.
Cons: Limited eligibility
My father has held policies with USAA for as long as I can remember. I have held a USAA auto policy for 13 years, and a USAA homeowners or renters policy for 10 years. They are one of the most efficient, well-run companies in the Fortune 500, and I...
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by esrfalco , Apr 17 '00
Pros: service, price
Cons: none
A former colonel of mine explained that while USAA is not always the absolute cheapest insurance, it's in the top 5 or so. Still, you'd need a different insurance company each time you got a different house/car/life, because there is no single cheapest...
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by x13007 , Jul 29 '01
Pros: Good Rates. Excellent customer service.
Cons: Limited eligibility.
I started with USAA auto insurance in 1976. The service and rates were so good that I automatically went with USAA when I purchased a home.
I cannot tell you how much comfort it was to have USAA behind me when my pipes burst while I was...
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by ezdoesit7 , Feb 21 '06
Pros: can't think of a single one
Cons: don't return phone calls, manipulate your vulnerabilities, terrible service with attitude and back talk.
I actually had to file a fire loss on my homeowners' policy, whereas most of you just like your rates. They have so many hidden rules/policies/procedures and they act like you should know them all. Like your house burns down every year or something. ...
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by hercules130 , Jun 07 '03
Pros: 800#, no agents
Cons: after 7yrs and no claims - they double my premiums to show their appreciation
loyalty is a one way street w/ these folks. after 7 yrs w/ no claims my premium went from $356 to $693 this year. when I called they provided no reason and basically told me to take it or leave it. well, I choose to leave it. I went to Armed Forces...
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by nunavyman , May 28 '08
Pros: Customer service when you don't have a claim. Value for the money?
Cons: Contracts out their adjusters and you never talk to the same person twice.
We've been with USAA for almost 20 years and have had great service until now. We recently had several trees fall on our Maryland house and USAA took more than a week to come out and survey the damage (The adjuster wanted two weeks to come out, but I ...
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by swopunk , Jun 26 '03
Pros: They sell themselves to the military...
Cons: ...they will not support troops who are on high deployments
Once they found out I was the single owner of my home and was on deployment after deployment they re ...
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by afguy , Jun 07 '03
Pros: A lot of options in one business
Cons: Their service has deteriorated so much, I wonder if this is still USAA?
When I started with USAA in the early 80s they were the best of the best. But lately they have concentrated only on getting bigger, with no emphasis on staying better. What a shame to see how far this company has fallen in their shameless pursuit of...
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by misterm , Nov 23 '01
Pros: Cheap rates
Cons: Will not pay legitimate claims
USAA failed to pay 2 claims in the 16 years we have had them. The first one was for sump pump damage. USAA claimed we needed flood insurance for coverage. Since then our state requires insurers to cover this damage.
Also we had 2 major hail...
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by gmchenry , Jun 04 '01
Pros: great price
Cons: may not cover everything indicated in your policy
We had a little accident on the carpet in our home and a iron was dropped by my sister when she was visiting and it burned the carpet. I contacted USAA and they told me I was covered for the damage less my deductable. I was instructed to cut out a...
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by smokeatr23 , Apr 23 '09
Pros: Low rates
Cons: LOWSY service and even worse atitudes.
I am very unhappy with USAA. On March 29 my dishwasher broke and leaked, ruinned my kitchen floor,master bath floor, small bath floor and basement ceiling. I filed the claim with USAA that night online. I called a clean up contractor the next day. It ...
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