USAA Group - Home

62 ratings (62 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • USAA Home Insurance - Get it if you can get it

    Sep 13, 2000 by mrisch is a Lead on Epinions in Personal Finance
    Rated a Very Helpful Review
    Pros: Inexpensive, quality service
    Cons: must be affiliated with military or another member

    Summary: USAA home insurance is the best insurer I have dealt with. Coverage You can get all the basic coverage. I have homeowner and earthquake on a house worth $330,000, with a “rebuild” value of $142,000. USAA determines rebuild by ... read more

  • Bad company to have products and to work for

    Aug 27, 2011 by
    Not yet rated.
    Pros: Low cost of products and their campus has alot of amenities (don't care)
    Cons: The truth would just make you cringe.  Slow claim process and working conditions are terrible.

    Summary: Been a member and an employee of this company and my experience was not great in the end.We needed home, life, and banking products during my time in the Army.  We did like the low cost so we bought into them.  But then something went ... read more

  • Good Insurance but TERRIBLE Customer Service

    Aug 25, 2011 by
    Not yet rated.
    Pros: Good prices and coverage
    Cons: Worst customer service I've ever seen!  

    Summary: When I joined USAA it was only for MILITARY OFFICERS. Over half a century they have expanded to insure just about anybody who can claim a 'military connection'.  ALL representatives were RETIRED OFFICERS who worked one on one in person with claims. ... read more

  • USAA /PHH Mortgage Services suck

    Aug 16, 2011 by
    Not yet rated.
    Pros: In 30 years, I have had good service with few issues or claims.
    Cons: They cover for mistake made by their partner corporations over customer interests.

    Summary: I have been a member of USAA since 1981 and they cover my mortgage, home insurance, auto, banking and credit card. Most of the time I have had few issues and they have responded promptly.  Now comes an issue with my mortgage payment in July. ... read more

  • USAA Insurance Review - Pros and Cons

    Nov 15, 2010 by
    Not yet rated.
    Pros: Old imagined belief that USAA will have your back upon a claim.
    Cons: They try EVERYTHING that they can to get out of paying a claim.

    Summary: I have had USAA for around 20 years and their service has gone down hill. BUYER BEWARE!!!!! The old USAA has gone far away.They will take you money gladly year after year but if you file an insurance claim they will try to get out of anything that ... read more

  • Home Ins cookie cutter approach but still cost effective

    Jun 22, 2010 by
    Not yet rated.
    Pros: Always 'there' when you need them.
    Cons: Takes time to thoroughly review and bargain on policy costs.

    Summary: A USAA member for 35 years - my Dad was a USAF officer - I have trusted my auto and home insurance coverage to, and experienced great customer service with USAA. However, for the past two annual home insurance policy renewals I found it necessary to ... read more

  • USAA Auto Insurance-liability decision

    May 12, 2010 by
    Not yet rated.
    Pros:  Im so mad now I cant think of any 
    Cons: they take your money, but dont want to pay legit claims!

    Summary: Approximately 1 month ago, my 17 year old daughter, was backing out of a parking spot at her high school. She was more than halfway out of the slot whan another student driver who was driving a raised toyota truck, my daughter driving a 2007 Hyundai ... read more

  • Horrible Homeowners Insurance...The WORST

    Mar 20, 2010 by
    Not yet rated.
    Pros: Can't Think of Any
    Cons: Horrible Customer Service on Claims
    Overcharge for Rebuild Cost of homes
    Overcharge on Premiums

    Summary: I have been with USAA for years.  I recently dropped them for several reasons.1.  I had a homeowners claim and the service was TERRIBLE.  The representative actually got into a shouting match with me and sided with the independent ... read more

  • USAA OR UASS

    Apr 23, 2009 by
    Not yet rated.
    Pros: Low rates
    Cons: LOWSY service and even worse atitudes.

    Summary: I am very unhappy with USAA. On March 29 my dishwasher broke and leaked, ruinned my kitchen floor,master bath floor, small bath floor and basement ceiling. I filed the claim with USAA that night online. I called a clean up contractor the next day. It ... read more

  • DON'T GO WITH USAA - POOR SERVICE!!!

    May 28, 2008 by
    Rated a Helpful Review
    Pros: Customer service when you don't have a claim. Value for the money?
    Cons: Contracts out their adjusters and you never talk to the same person twice.

    Summary: We've been with USAA for almost 20 years and have had great service until now. We recently had several trees fall on our Maryland house and USAA took more than a week to come out and survey the damage (The adjuster wanted two weeks to come out, but I ... read more

  • USAA auto insurance agents do not investigate claims unless forced by lawyers

    Jun 1, 2007 by
    Rated a Very Helpful Review
    Pros: They finally did their job when forced to by a lawyer.
    Cons: To get them to do their job it took a lawyer.

    Summary: My husband and I are both active duty Marines. While in DC to run a marathon, our rental vehicle was hit while parked in a hotel valet loading zone(we did not park it--the hotel valet did; we were waiting to enter the vehicle), and neither of us were in ... read more

  • At ease Soldier, Sailor, or Airman. USAA is on the job

    Mar 9, 2006 by
    Rated a Very Helpful Review
    Pros: Competitive rates, One stop banking & insurance
    Cons: No local branch offices, claims must be called in

    Summary: When they first began doing business in 1922, USAA was open only to Officers and their spouses and children. Years later, USAA had an eye opening break through idea. In this they realized two IMPORTANT things. 1.There are a LOT more enlisted ... read more

  • Rates great until you have to use it

    Feb 21, 2006 by
    Rated a Helpful Review
    Pros: can't think of a single one
    Cons: don't return phone calls, manipulate your vulnerabilities, terrible service with attitude and back talk.

    Summary: I actually had to file a fire loss on my homeowners' policy, whereas most of you just like your rates. They have so many hidden rules/policies/procedures and they act like you should know them all. Like your house burns down every year or something. ... read more

  • You can't find better prices/ or service

    Nov 17, 2005 by
    Rated a Very Helpful Review
    Pros: the best prices you can find for just starting out in the military
    Cons: none so far

    Summary: I've had USAA for almost 2 years now. They are by FAR the best insurance I have ever had. My parents are retired military and when my husband joined the army they told me about this GREAT company that could save us hundreds. I didn't think they were ... read more

  • House and Car covered by USAA

    Jun 28, 2004 by
    Rated a Very Helpful Review
    Pros: Very good insurance company. I have my house and my cars through this company.
    Cons: Someone in family must be associated with the military.

    Summary: My father was in the military during college and he had USAA insurance for as long as I can remember. I was able to join and get an insurance policy because I was a dependent. I have insured my car through USAA and now that I am closing on a house in a ... read more

  • Women Clients Treated Badly - Don't Get Me Started!

    Dec 23, 2003 by
    Rated a Very Helpful Review
    Pros: None Even if you were an officer, as a woman, you're dogmeat to USAA!
    Cons: Rips off women! Double standards rule! An organization of men, by men, for men.

    Summary: OK, I got started! Stand by for heavy rolls! After years of faithful payments, I was treated shabbily by USAA. They not only tried to gouge me, like some fly-by-night outfit, they even flat-out lied to me! I have NO use for liars or any outfit ... read more

  • The impact of using unlicensed employees to sell insurance.

    Aug 31, 2003 by
    Rated a Very Helpful Review
    Pros: Great Rates
    Cons: Limited Elligibility and Questionable knowledge of coverages

    Summary: I am writing this review on behalf of a client of mine that just got handed a $3,000 bill and was to ... read more

  • nice use of red, white and blue but it is more blue than anything...

    Jun 26, 2003 by
    Rated a Helpful Review
    Pros: They sell themselves to the military...
    Cons: ...they will not support troops who are on high deployments

    Summary: Once they found out I was the single owner of my home and was on deployment after deployment they re ... read more

  • only interested in your premiums

    Jun 7, 2003 by
    Rated a Helpful Review
    Pros: 800#, no agents
    Cons: after 7yrs and no claims - they double my premiums to show their appreciation

    Summary: loyalty is a one way street w/ these folks. after 7 yrs w/ no claims my premium went from $356 to $693 this year. when I called they provided no reason and basically told me to take it or leave it. well, I choose to leave it. I went to Armed Forces ... read more

  • This used to be a special company, but they have lost it!!!

    Jun 7, 2003 by
    Rated a Helpful Review
    Pros: A lot of options in one business
    Cons: Their service has deteriorated so much, I wonder if this is still USAA?

    Summary: When I started with USAA in the early 80s they were the best of the best. But lately they have concentrated only on getting bigger, with no emphasis on staying better. What a shame to see how far this company has fallen in their shameless pursuit of ... read more

  • USAA Home Insurance - No worries. They have me covered.

    Oct 15, 2002 by
    Rated a Very Helpful Review
    Pros: Inexpensive. Solid coverage. Great service.
    Cons: Check the home page to see if you qualify.

    Summary: When I bought a house, I decided to go with USAA home insurance. The service is rated high, and I’ve had USAA car insurance for 24 years. Best of all, USAA has some of the lowest prices for the coverage offered. USAA financial ... read more

Showing 1-20 of 62 reviews
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