Jackson Hewitt

44 ratings (42 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • They're Ok - But I Probably Won't Use Them Again

    Jan 22, 2000 by
    Rated a Very Helpful Review
    Pros: Fast Refunds, Convenient Locations
    Cons: Fees are too high, Staff not very knowledgeable

    Summary: My husband and I used Jackson Hewitt Tax Service as our tax preparer for 4 years. We liked the fact that they were conveniently located in 2 different places close to where we live. Our taxes were a bit complicated as we own a home and my husband has a ... read more

  • NEVER AGAIN!!!

    May 22, 2012 by
    Not yet rated.
    Pros: NO PROS!!!
    Cons: Unprofessional, rude, bad time management, unknowledgeable, terrible customer service, terrible training (if trained at all).

    Summary: I went to the Jackson Hewitt at Walmart in Union City, Ga and THEY NEVER FILED MY TAXES! On top of that I had a 6:30pm appointment and I was not seen until after 9pm. They did not seem very knowledgeable and when I asked questions the representative ... read more

  • Worst Customer Service

    May 21, 2012 by
    Not yet rated.
    Pros: Worst Service
    Cons: I hope no one else ever has to experience this.

    Summary: This company locked up $100 in funds on my Jackson Hewitt Smartcard because I used it at a pump at a local gas station. They refused to release the money for over two weeks, customer service was rude and unhelpful. My child and I almost became homeless ... read more

  • Don't let them near your taxes!

    Apr 27, 2010 by
    Rated a Helpful Review
    Pros: None, whatsoever.
    Cons: The worst customer service imaginable and incompetant, overpriced, tax preperation

    Summary: We had our taxes done there in 2006. I am writing this review in 2010, and I still am having problems with our tax return.The woman that did our taxes was incompetant, to say the very least. She did not include a w2 on our tax return. The IRS ... read more

  • Deceptive Practices Over "next-day refund" service

    Jan 29, 2010 by
    Rated a Helpful Review
    Pros: Nice service, but not worth the deception...or the price.
    Cons: Deceptive disclosure practices concerning availability of a next-day refund as well as exhorbitant fees.

    Summary:   This concerns my experiences as a Jackson Hewitt customer on Tuesday, January 26th 2009. It was NOT a good experience. First, some explanation is in order. Like so many people right now, the phrase “a rock & a hard ... read more

  • Worst Tax Service Ever!!!

    Feb 11, 2009 by
    Rated a Helpful Review
    Pros: Have the good sence not to ever use them again!!!
    Cons: They are still in business!!!!

    Summary: My husband and I got married late 2008. He is in the Military and was recently deployed to Iraq. He has used Jackson Hewitt services for five years, I however us the free online tax services. As I was going our taxes this year, I went through his taxes ... read more

  • You get what you Pay for

    Jan 17, 2009 by
    Rated a Helpful Review
    Pros: software is decent, knowledgeable employees, products available for every customer, good archive system
    Cons: exorbitant fees, less than knowledgeable employees, poor training, poor pay

    Summary: I have worked as a tax preparer at JH for the last 5 years.  I continue to work there because overall, I like the company--I've come to understand that JH is a business, and like most businesses, it's there to MAKE money.  Every business, ... read more

  • I'll never use Jackson Hewitt again!!

    May 22, 2008 by
    Rated a Very Helpful Review
    Pros: I have zero things good to say about Jackson Hewitt.
    Cons: Expensive, no knowledge, deceiving, unhelpful, basically con artists!!

    Summary: This year my husband decided we'd let Jackson Hewitt prepare our taxes even though we're military and could have had the prepped for free. Yes I'm rolling my eyes. I didn't want to argue so I went along with it. My husband was deployed part of 2006 and ... read more

  • No Training and Poor Customer Service

    Mar 24, 2008 by
    Rated a Helpful Review
    Pros: Got a great refund which was fun until I had to repay it.
    Cons: Untrained tax preparers, inconsistent policies between franchises, wasted time and money

    Summary: The Las Vegas Jackson Hewitt office prepared my 2006 taxes and got me a fabulous refund. Unfortunately, it was entirely unjustified, which the auditors caught after my recent move to New Jersey. The off-season Atlantic City NJ office (Hamilton Mall) ... read more

  • They wasted our time and tried to rip us off!

    Mar 10, 2007 by
    Rated a Very Helpful Review
    Pros: none
    Cons: Outrageously high tax preparation fees
    incompetent tax preparers

    Summary: We called Jackson-Hewitt to inquire about getting our taxes done and asked for a ballpark estimate of how much it would be to get our taxes done. They said they couldn't give out that information over the phone and that we would just have to come in and ... read more

  • DONT get your taxes done here!

    Feb 8, 2006 by
    Rated a Very Helpful Review
    Pros: Location, cant think of much else
    Cons: Too many to list. POOR customer service, untrained employees, rude employees

    Summary: I am a busy person with work and school and needed someone to do my taxes. I sold stock and wanted everything to be done right. Sounds easy? I guess not. I dropped my info off at a location Sunday because the ONLY person there had no clue how to ... read more

  • A business is IN business to make money

    Feb 19, 2005 by
    Rated a Very Helpful Review
    Pros: Many locations, generally knowledgeable
    Cons: As in any business, exceptions do occur

    Summary: Jackson Hewitt is attacked for a lot of things, and some of them they are patently guilty of. One common complaint is that they cater to people who are seeking refund anticipation loans (RALs) and those receiving EIC (Earned Income [Tax] Credit). Of ... read more

  • Very Pleased

    Dec 11, 2002 by
    Rated a Helpful Review
    Pros: fast,friendly service
    Cons: none

    Summary: This company has come a long way in it's short time in the business. It is updating and getting even better all the time. They are starting central call centers in the different regions to give each caller that personal touch and so they ... read more

  • Never had a job like this!

    Feb 17, 2001 by
    Rated a Very Helpful Review
    Pros: There were none!
    Cons: I worked for Jackson Hewitt and was asked to lie to customer's.

    Summary: I have to say that when I worked for Jackson Hewitt I never seen so many employee's lost. They did not know the program at all, and was asked to lie to customer's about various things. We never had a schedule to go by, employee's were fired for what the ... read more

  • Jackson Hewitt

    Feb 15, 2001 by
    Rated a Very Helpful Review
    Pros: RAPID REFUND
    Cons: INCOMPETENT HELP,BOTH LOCAL AND CORPORATE

    Summary: I think jackson hewitt has got to be thee worst tax preparation place in business..dont bother calling their corporate office if you get the right number,because they can't do anything when you have a complaint. also a supervisor is never in. ... read more

  • A Balanced View

    Dec 9, 2000 by
    Rated a Helpful Review
    Pros: Fast, inexpensive, usually accurate
    Cons: Preparer competence uncertain, you need to ask questions

    Summary: I worked as an office manager/tax preparer for Jackson Hewitt a few years ago. As a Certified Public Accountant, I found their intuitive software fascinating, but not brilliant. The preparer needs knowledge beyond that provided by the program. One of ... read more

  • Employee for six years

    Nov 6, 2000 by
    Rated a Very Helpful Review
    Pros: customer service , tax program, and wonderful clients
    Cons: tell clients that they owe .

    Summary: I love my job. I enjoy servicing my clients. I was in a office for 3 years and developed a large clientele. Last year I was moved to a different office and this year I will be in a new office as well. My clients follow me, because of my service, ... read more

  • more helpful than anything

    Jun 18, 2000 by
    Rated a Helpful Review
    Pros: rapid-refund, found lost money
    Cons: none here

    Summary: I've had my taxes prepared by Jackson-Hewitt for three years in a row and they've always done a good job. You don't have to make an appointment, just show up and they'll take you in the order you get there. It's quick and easy. All you have to do ... read more

  • Forget About It!!

    Apr 23, 2000 by
    Rated a Helpful Review
    Pros: Nothing
    Cons: They will stick it to you

    Summary: Jackson Hewitt is one of the worst tax preparation companies in the world. I have never seen a company leave out so much vital tax information. After I filed my taxes with them several years ago, I learned that Jackson Hewitt doesn't train their ... read more

  • It Is Not Too Late To Do Your Tax Yourself! Why Not?

    Apr 16, 2000 by
    Rated a Very Helpful Review
    Pros: Convenience for a high price; do you want to take their class?
    Cons: Part-time workers with limited knowledge

    Summary: If you are a procrastinator who does not mind paying a little bit of money to file your tax, then Jackson Hewitt Tax Service is for you. Please don't take my wors as a recommendation. A close friend of mine asked me to help her out with some tax ... read more

  • Rip Off.

    Apr 8, 2000 by
    Rated a Very Helpful Review
    Pros: They had a tv on.
    Cons: I would at least expect dinner before being sodomized.

    Summary: I went to Jackson Hewitt this week to have my taxes done. After waiting for about 30 minutes, I was helped. So far so good. I had 3 w2's, capital gains to report, and interest on my student loan. It took this lady 30-45 minutes to input everything. I ... read more

Showing 1-20 of 42 reviews
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