Digital Credit Union

28 consumer reviews
Average Product Rating: OK
5 stars
11
4 stars
2
3 stars
2 stars
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1 star
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    Highest Rated Consumer Review by the Community

  • DCU is the best service I use on a regular basis

    Apr 23, 2005 by
    Rated a Very Helpful Review
    Pros: Almost non-existent fees, very friendly people and great online banking
    Cons: Limited business services and branches

    Summary: I have been a member of Digital Employees Federal Credit Union, now Digital Federal Credit Union or DCU, since 1986. At that time and even after joining DCU, I primarily used a New Hampshire bank and was happy with the service. About 10 years later the ... read more

  • One of the Best

    Dec 28, 2010 by
    Not yet rated.
    Pros:
    - Doesnt cancel the card
    .
    Cons: - None at all

    Summary: As of Dec 2010, I have been a credit card holder for 4 years. DCU is my first credit card and has been immensely helpful to my credit history for the past 4 years.Paying/Earning any kind of Interest is strictly prohibited in the religion of Islam and ... read more

  • DCU Digital Credit Union Membership is worth it for the rates

    Nov 3, 2009 by
    Rated a Very Helpful Review
    Pros: Low rates
    Send checks free
    Direct Deposit
    Free Checking
    ATM fee reimbursement
    Get $10 Billpay
    Cons: Few branches
    Few DCU ATMS
    No 24 hour phone service

    Summary: I've had DCU for a number of years and they have been pretty good with me. The main reason I went with them is because they had the lowest rates on used car auto loans when I was shopping for a used car. They also seem to have good rates on mortgages and ... read more

  • Worst customer service ever

    Oct 1, 2009 by
    Not yet rated.
    Pros: none
    Cons: this organization is wrong

    Summary: I just want to share my experience to give you some understanding about the quality of the service the customers get (at least in my case) in DCU. Being interested in getting secured credit from DCU, I applied DCU through online membership and ... read more

  • DCU used to be the best.

    Sep 18, 2009 by
    Not yet rated.
    Pros: None anymore!
    Cons: Little credit union acting like a big bank.  All the fees none of the convenience.

    Summary: Back when I was a teen my father obtained for me an account with DCU.In case you didn't know, DCU was the Credit Union for Digital Equipment Corporation, based in Maynard Mass. A big and great computer company which went belly-up due to poor planning ... read more

  • Worst bank ever for loans!!

    Aug 31, 2009 by
    Not yet rated.
    Pros: The webpage is user friendly and online system is very good!
    Cons: Bunch of liars! Disorganized and Uncourteous

    Summary: Please stay away from this bank!!! I have been with them for a long time and had direct deposit with them and had a credit card (which I always paid in full). In spite of all these, they never provided any benefits whatsoever! Eventually, after 6 years I ... read more

  • I used to love them, now I hate them

    Jun 25, 2009 by
    Not yet rated.
    Pros: None
    Cons: Customer service is horrible, and the availability of your paycheck.

    Summary: I have been with DCU since 2005 and I used to get my direct deposit every pay period on the day it was supposed to get put in but recently its started to get to be a day or two late and using automatic bill pay, they charged me overdraft fees even though ... read more

  • Wrecked my credit for 7 cents!

    Jan 22, 2009 by
    Not yet rated.
    Pros: Good loan rates when I used them.
    Convenient closing on home equity loans.
    Cons: Wreck your credit over trivial discrepancies.
    No effort to admit or correct their mistakes.

    Summary: I had a home-equity line of credit with Digital Employees Federal Credit Union and wanted to pay off the balance.  I called and got an official pay-off amount.During the lag between the conversation and my payment, 7 cents of interest ... read more

  • DCU Horrible!!!

    Oct 21, 2008 by
    Not yet rated.
    Pros: Great customer service and no fee checking accts and great rates
    Cons: HORRIBLE, terrible degrading policy that needs to stop.

    Summary: I joined DCU in 2004 and loved them at first. Great customer service and no fee checking accts and great rates were the benefits I enjoyed. I have 2 car loans, an equity loan and a visa card with them. I started to struggle last year financially and ... read more

  • DCU become worst service provider in my experience

    May 15, 2008 by
    Rated a Helpful Review
    Pros: They were the best banking/service provider in the past (at least for my knowledge)...
    Cons: Poor responses & customer service for it's own members. Does not encourage new members.

    Summary: I have been a member of Digital Federal Credit Union or DCU, since 1999. I have been using DCU as my primary banking till date and that means I use DCU for my day to day banking needs such as bill payment, direct deposit and all my loans (mortgage and ... read more

  • used to be good - now it sucks

    Dec 27, 2007 by
    Rated a Helpful Review
    Pros: easy to enroll, decent rates, large network ( at least in MA, NY, NJ)
    Cons: Don't seem to care for customer specially when you need them

    Summary: Pros - easy to enroll, decent rates, large network ( at least in MA, NY, NJ) Cons- Don't seem to care for customer specially when you need them I liked them overall but seems like since last 2 years if you have a real issue or concern, the cust. ... read more

  • Best CU, does better

    Mar 25, 2003 by
    Rated a Very Helpful Review
    Pros: Excellent Service, Easy web access, no fee at participating ATMs,PC Deposit
    Cons: Not located in all states. but the service more than compensates for the loss.

    Summary: Since My review below, There are a few things that happened at DCU. Most important for me is that they have started PC Deposit. I can log into my account at home, scan the check and deposit it directly. No need to go to the ATM or another CU during ... read more

  • Best bank if you do the Direct Deposit

    Nov 14, 2002 by
    Rated a Very Helpful Review
    Pros: Little or No Fee, Free Bill pay, Excellent site,ATM Fee Reimbursement
    Cons: Not many branches, Only numeric pin/password in internet banking

    Summary: I am using DCU since long time (more than 3 years) and I find it an excellent financial institution. They have no minimums in there free checking account and you get ATM fee reimbursement and free bill pay if you direct deposit your pay or ... read more

  • A Great CU

    May 2, 2002 by
    Rated a Helpful Review
    Pros: Great Customer Service, and Web Banking, make deposits at CU Service Centers
    Cons: Not everyone can join

    Summary: Great Customer Service. DCU is based in New England. I joined DCU 18 years ago, when I lived in New Hampshire. I moved to California and continued to use DCU. For the last 15 years I have Lived in Washington State and still use DCU as my main ... read more

  • Why would you bank anywhere else? this place is amazing.

    Feb 23, 2002 by
    Rated a Helpful Review
    Pros: free checks/checking/ATM reimbursements/real-time online banking & bill payment/credit card & reward points
    Cons: Limited membership to employees of specific companies - ask your company to join

    Summary: They refuse to charge me for anything. I recently needed a certified bank check and expected to pay $5.00, but they charge nothing. The credit card has no annual fee and a fixed (non teaser) rate of 9.9% and was 10.9% for the longest time while every ... read more

  • Free Checking...Really!

    Jul 26, 2001 by
    Rated a Very Helpful Review
    Pros: Free checking, free online banking.
    Cons: Few locations.

    Summary: I switched my hubby's and mine checking/savings account to Digital Credit Union (DCU) about six months ago and it has been the best move we have made in regards to a bank. We were both long time members of Fleet/BankBoston for years. I finally got ... read more

  • Why did we wait so long?

    Jun 22, 2001 by
    Rated a Very Helpful Review
    Pros: excellent online access, friendly and helpful employees
    Cons: there may not be a branch in your area

    Summary: My husband and I switched to Digital Federal Credit Union (DCU) in October 2000 after getting fed up with the fees at Fleet Bank. We had investigated Citizen's Bank and decided to go with Digital since they had better interest rates and better online ... read more

  • Great little bank

    Feb 17, 2001 by
    Rated a Very Helpful Review
    Pros: Online banking service, great web site, small bank feel and service
    Cons: Few real world branches

    Summary: Have been a member of DCU since they opened, and expect to be for years to come. We have our mortgage, education and car loans there. Their rates are some of the best around. For example, they offer secured lines of credit on homes with no processing ... read more

  • Switch to DCU!

    Dec 15, 2000 by
    Rated a Very Helpful Review
    Pros: friendly, useful, helpful, responsive, online, billpay, free services
    Cons: wish they had more locations

    Summary: I know that not everyone can join Credit Unions, but if you're eligible I would strongly recommend switch to them! They had a dialup interface long before many banks were available in that format, and have also long had a website where you can perform ... read more

  • How a Credit Union should be!

    Mar 3, 2000 by
    Rated a Very Helpful Review
    Pros: Excellent service, low rates
    Cons: Few branches and ATM outlets.

    Summary: I am a member of Digital Federal Credit Union (DCU) and I am very satisfied with their service. I have a checking account,a savings account. I have a visa card and I have got auto insurance also from DIgital , which really shows that I get a good service ... read more

Showing 1-20 of 28 reviews
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