Pros: Above market rate return on Money Market Savings Account; no monthly account fees. Cons: Lack of convenient ATM’s.
For those who do not already know it, I am a Navy veteran with and spent 15 years in the service. For ten of those years I was—and still am—a member in good standing of Navy Federal Credit Union (NFCU), (http://www.navyfcu.org/). I first join the ...
Pros: great rates, customer friendly, easy to use website Cons: Limited locations
My parents opened me a savings account with Navy Federal Credit Union as a child. The did this knowing that once I had an account, I became a member. Even if I do not serve in the military, I would be a member for life. Navy Federal Credit Union...
Pros: FREE checking, competitive rates Cons: locations are limited
I've been a member of Navy Federal Credit Union since I married my husband back in 1994. I've always been impressed with the services offered by this bank and even recently I learned of another wonderful service this credit union offers, free of...
Pros: Excellent customer service. Cons: No drive thru window service
Membership My husband has been a member since he joined the Navy, I became a member in 1993 when we married. The neat thing about this bank is you are a member for life even when you retire from the military. As long as you keep the required ...
Pros: Unbeatable fee schedule and reasonable rates. Cash back incentives. Ability to close on time. Cons: Not knowledgeable about application. Uncaring about individual situation. Lack of communication. Redundant paperwork.
First of all, I want to specify that this Customer Service rating is only regarding the Mortgage Division. I will talk about the other aspects later in the full review. Conclusion: If you are getting a mortgage, stay away from NFCU if you are not in ...
Pros: good loan rates, customer oriented, easy web site Cons: -
I was raised in a military family. My father retired as a MCPO in the Navy. When we were younger he opened up accounts for my brother and I at NFCU. I married a man in the Navy and I am still a member of NFCU.
Pros: All the necessary banking services offered at locations worldwide Cons: Stingy with mortgages for long time customers
I originally opened my first checking and savings account with Navy Federal Credit Union (NFCU) during boot camp some 17 years ago in Orlando, Florida (time is flying by!). At that time, direct deposit was encouraged but paper checks were still the ...
Pros: Great products, competitive rates, friendly atmosphere Cons: Location of/ lack of branches
I read over some of the other reviews, and just thought I would add some info from "the inside". From what I have seen of others in the financial industry, NFCU is one of the better employers. I worked at one of the member service centers...
Pros: great interest rates Cons: long lines and short hours
My husband actually opened this account up when he was on his last deployment. Right now we use it just for a savings account but I hope to soon use it for all of our banking.
This bank has great interest rates for loans your savings acct. We...
Pros: Online banking features, no-fee checking Cons: Few ATM's but debits cards are accepted everywhere
For years I have dreaded the bank statement arriving in the mail. I would pull out all the bills, the cancelled checks, the envelopes, stamps, and calculator. For an hour or more I would pour over numbers that just refused to add up. Inevitably I...
Pros: Everything you'd ever need in a bank!! Cons: If you like branches, you might not find a lot of them.
My father was Navy, so my first account was with Navy Federal Credit Union. I've used a couple of traditional banks, worked for an on-line bank, and joined another credit union... but I'll stick with NFCU forever!
My husband and I joined Navy Federal while we were stationed in Mayport, FL in 1991 and have been members every since. The motto is members for life.
We have had very few problems with Navy Federal, most of them caused by us. We started our account...
Pros: Very friendly customer service, speedy service Cons: nothing but maybe our bank here is small :)
This is one of the best banks my husband and I have have ever banked with, we have been with navy federal credit union for 8 years now and we absolutely love them! The best part about being a navy federal credit union member is that they are very...
Pros: Fast, and excellent customer service. Cons: Lack of member branches/atms. Not everyone may join.
Well, my experience with Navy Federal Credit Union began in 1993 when I ventured into the United Stated Navy.. And here I am, almost 8 years later, and have never looked at another banking institution. It's just not worth it. Here are some quick stats as...
Pros: Good Rates Cons: Absurd policies for people who aren't primarily dependent on their employment income.
I recently applied for a $120,000 home mortgage based on income from a summer job I had. I am a 29 year old Electrical Engineering student with prior work experience in the semiconductor industry, working on my bachelor's degree. I have a significant ...
Pros: Hmmmmm... Cons: ATM locations, ruined my account, don't listen, will not honor my Power of attorney
We joined NFCU back in 1994 when we got married. We had a jointed account at the time. Now I am the only one with an account. Here are my issues with NFCU: When I would deposit checks to me (not my husband) he still had to sign them before they would ...
Pros: If you use their ATMs, no transaction fees when traveling. Thought they were supportive-NOT! Cons: Besides seeming to harbor a dislike of military officers, just overall difficult to deal with!
You should see the PALACE Navy Federal built for itself in northern Virginia using members' (our) money! Turned down for a mortgage in the mid-1980s in spite of being members for ten-plus years, with the combined income of an O-4 & an O-5 and a ...
Pros: Loans are Easy to Secure at NFCU Cons: They have their own rules about how to operate a business...
Our first home purchase was in 2000--the NFCU loan was relatively easy to secure, although the rep acted like she couldn't understand simple communication. Requests that I sent by certified mail were ignored, etc., etc., On closing day, the money was...
Pros: customer service Cons: limited membership opportunites
I have been a member of Navy Federal now for a little over a year. About a year ago they opened membership up to all Navy members. Prior to this the only way you could join was if you were stationed out of the continental U.S. or on a ship.
Pros: Good rates and products; friendly staff; accessible in person, by phone, mail, and Internet Cons: Limited locations and ATMs
I have been a member of NFCU since 2002, when my husband joined the Marine Corps. For two years, we utilized only their basic checking account. Then we decided to gear up and buy a house, at which time we opened a Money Market account. Rates had/have ...
Pros: High interest rate, Great security, Good customer service Cons: Not enough banks around the US
And had our money back in the bank within 30 minutes. I have been a member of Navy Federal Credit Union for 12 years. I never thought anything about it except they have good interest rates and it was a place to keep our money. One morning I got a...
Pros: Great overall service Cons: No free Web Banking!!
The NFCU is THE best bank that I have ever used. Unfortunately, all the other banks out there have set such a low bar, it shouldn't be too difficult to top. I don't feel like I need to repeat all the praises of the others here, so I'm going to just...
Pros: excellent customer service, no fees Cons: limited locations
My husband and I have been members of Navy Federal Credit Union for the past four years. We have never had a problem with them during that time. We have two checking accounts, two savings accounts (plus one for each of our boys), a car loan, a Navcheck...
Pros: Online banking, courteous service Cons: Not many ATMs, no free online bill pay
I have been a member of Navy Federal for about 8 years. I have been completely satisfied with the service that I have received there. In the past I have had a consolidation loan, two auto loans, Visa and checking and savings accounts through them. The...
Pros: Competitive Rate, Internet Access, Automatic transfer, Great customer service, 25% off insurance Cons: few branches, no return check
I think Navy Federal Credit Union is one of the best bank around. I started banking with Navy Fed when I was over sea in Okinawa, Japan. It was the only bank at over sea bases. I especially like the customer service. They are always friendly and...
As a former Navy member it is not a surprise that I am a member of this great credit union. Not only do we do our banking with them via online access which is the best on the web I believe but we also bought our house through their loan department....
Pros: Free checking and outstanding service Cons: Crowded lobbies
Navy Federal Credit Union is a great place to bank. They have many different options to choose from, to tailor to many different lifestyles and needs. I have been in the US Navy for about 2 years now and have been banking with them for about a...
Pros: Good interest rates. Easy to secure loans. Good customer service. Web banking. Cons: Needs more web bank services. Loan rates could be lower. Strange membership requirements.
I have dealt with NFCU since I was stationed at NTC Orlando in 96. I have never had a significant pr ...
Navy Federal Credit Union has been the single most important asset in my life. They have seemlessly handled my VA loan application and mortgage request and have been there for my family any time that we needed money for new cars or just whatever. Their...
Pros: It's free, but the lines are long. Cons: You get cursed at, and they STEAL from you.
I opened an NFCU checking and savings account when I was fifteen with my father as my sponsor. Six years and a spotless car loan later, I got into some financial trouble. I asked to close my checking account, as I had no job to fill it. ...
Pros: Helpful; reliable; available everywhere with phone/internet access Cons: May not have a local branch, their checks may not be considered local checks in civilian establishments
My husband and I have been Navy Federal members for twenty-five years. We have savings, checking, and IRA accounts with them. Over the years we have had shares pledged loans, car loans, a mortgage, a VISA card, and direct deposit of retired pay. ...
Pros: Low minimum balances and free checking. Cons: Slow deposits, long telephone waits.
I am a member of this credit union because I am lucky enough to have a father that served for the country. I absolutely love this credit union because of their minimum requirements. To avoid fees you only have to have $5 in your savings, compare that...
Pros: user-friendly, lots of options Cons: a few minor mix-ups
I have used NFCU for many things, including financing my car and student loans. Their website is terrific - you can view your accounts, order checks, and even transfer funds in a matter of minutes...even if you aren't very web-literate! They have a...
Pros: Reliable, efficient, friendly Cons: long lines
I was put on my husband's account when he joined the Navy almost a year ago. I can tell you, that out of all the banks out there, Navy Federal is by far the best bank I have ever been with. They keep things simple, the people are kind and willing to...
First, let me state that my experiences with NFCU over the last 15 years have been predominantly positive, and that I have no intention of leaving NFCU. I write these opinions only because I see no negatives posted here, and people should know that...
Pros: Great Rates, Great Customer Service Cons: Hard to get to a physical location.
My dad is in the Navy, and I originally got the account for college so Daddy's little girl could be taken care of financially. I didn't start to appreciate how great this was until I graduated and got married. This credit union is the best thing the...
When my husband joined the navy, we needed a bank that was going to be at each base or in the vicinity. We heard about Navy Federal and we looked into it. After being members for two and a half years, I wouldn't even think about leaving. They are at...
Pros: Cutting edge customer service Cons: Membership is limited
We were affiliated with another Federal Credit Union whose customer service was shoddy, and who had us jumping through hoops for every little thing, so when membership in the Navy Federal Credit Union opened up to all federal employees, I closed our...
Pros: online banking worldwide Cons: slow slow slow slow no drive up banking inconvenient locations inconvenient atm's lack of customer service
My husband is active duty and we've been member of Navy Federal for several years now, using them for our primary bank beginning this year. While their fees are good, their service is slooowww and lacking. Every time I walk out of the local branch, I ...
I have been with this Credit Union for a number of years. They have been there through the thick and thin. The customer service they provide is the best out of every bank I have dealt with. The interest rates they have given me on loans are the...
Pros: great website, no fees Cons: not in alot of locations
I joined NFCU through my husband when we were married. I became a member just by being his family. Now my children can also have accounts there when they are old enough. I don't pay any kind of service charge, in fact we get paid a dividend for using...
Pros: $5 to open account. Web and phone access. Cons: Pay to check balances at ATM's
I have been a member of Navy Federal Credit Union since 1985 and love the service, the rates are most times better then others.
One thing I really like is that my family can join also! My husband retired from the Military and his brothers and...
Pros: Variety of products and services Cons: Long lines
As someone in the banking industry myself, I have nothing but praise for NFCU. As a member since 1997, I have never had a problem at any member service center or with any product. Granted the lines can be long at times, but if that is the worst thing I...
Field of Membership: • All Department of the Navy (DON) Personnel—regardless of location or rank, including: o Active duty Navy and Marine Corps o Reservist, regardless of drilling status o Civilian employees • Contractors assigned ...
Well I moved to Hawaii with my then husband. We were stationed in Kaneohe Bay Navy Fed was out the back gate so I opend accounts with them BIG BIG mistake. This is probably the worst credit union I had ever delt with. I have worked in banks and had been ...
My husband is in the US Navy, and when you are in the military you are always on the look out for the best deals in anything. And I would have to say that Navy Federal Credit Union is one of them.
Pros: Awesome interest rates, great service. Cons: No branches close to us, but on-line banking is available.
We have banked with NFCU for just over three years now and always have good things to say about them. My husband is a (now-retired) Marine and I feel like it has been a privilege to bank with NFCU. We will be life-long members. Their auto loan rates ...
Pros: had a good response time in the past Cons: poor customer service; horrible visa program
My husband has been a member of NFCU since 1974. In the past, they have been good to deal with since their response time for loans was always quite fast, but now I would never recommend them to anybody.
The problem is with their new system...
Pros: Excellent rates, great website, great customer service. Cons: Limited locations, doesn't supply currency exchange.
This is the best bank I have ever dealt with. They have wonderful interest rates on loans and credit cards alike. When I refinanced my spouses auto loan not only did we get our interest rate down by 3% but they gave us $100 in cash. I also opened up an...
Pros: Everywhere Cons: Mediocre interest rates for loans and savings accounts
I'm in the navy, therefore, I have an NFCU account. The ONLY reason why they're so popular is that they're EVERYWHERE a navy person goes. Anywhere from Pensacola to Sigonella to Bahrain...there's a NFCU.
Pros: No outrageous fees! Great interest rates! Cons: not enough locations
I have been a member of Navy Federal for 3 years! I don't have anything negative to say except that they need more locations! I have many positive things to say about Navy Federal. The credit card.... No over the limit fees, I mean who really keeps track...
Pros: Online Banking Cons: Me being in Cali, we are on a 3 hour difference
I choose this credit union of course because we are a Navy family. They still showed me a better reason to do my business with them. When I call to ask a question they always make sure they help me to the fullest and sometimes the laugh if I make a joke....
I and my wife have been with this organization since I was in the Navy. I've tried regular banks but they lose this customer. Limited locations can be countered by using a local ATM for getting cash. You could open an account at a local bank, but they...
Pros: Great customer service; low costs and low rates. Cons: None
I read a review saying how the mortgage process at Navy Fed was pretty much awful. I just recently went through the process and it was the easiest mortgage I ever have gotten. This was the third time I have gotten a mortgage. I contacted them and ...
Pros: Lots of services; Great on-line options Cons: Long lines
First of all, I choose my days of the week and times of the day to go to the NFCU so that I do not have to wait in long lines. Monday-Thursday before 11 a.m. and between 1:30 p.m. and 3:00 p.m. are pretty good times to go do business. If you are only...
This is one of the best things the Navy has to offer- for active duty, retired military and civilian employees as well! Once a member, always a member- and it is truly a privilege. They offer a full range of services and seem to do them all very well....
Pros: easy to understand Cons: cannot see any just skimmed the web site
The navy federal credit union obviously gives good service or they would not be able to keep their customers, one badly treated customer could lead to many customers leaving the credit union, if one customer tells a friend about bad service recieved on...
I joined Navy Fedural Credit Ubion (nfcu) back in 97 and for the most part it is a good back. there are the few exceptions. They are a large bank and are picky about who they give out loans to and how how much money they will give a person. So far i...
Pros: great service, interest-bearing sharecheck accounts, no-fee home equity loans and so on Cons: no branches in my local area, stingy on credit, hard to reach on military paydays
I have been a member of NFCU since 1988 and have never had regret. When I was a young sailor, it was hard to establish credit with them, and I never understood that because they knew that the Navy owned me for the next four years. But when I first put...
Pros: So furious with their policies I cant say anything nice right now Cons: Doesn't easily allow spouses to handle banking when hubbies are deployed.
Beware military spouses, especially stay at home moms! They will not honor a power-of-attorney unless you come into the bank branch. If you do then you need to bring the power of attorney with you everytime! I recently applied for a car loan ...
Pros: .Hours .location Cons: .incorrect balance .rude .not willing to correct issues when they are in the wrong
Thursday, April 16, 2009 Warning!! All Navy fed user's need to read this Current mood: frustrated **Navy Federal customers: Warning** Keep an eye on your checking account and make a copy of your online statement daily. If I would have done ...
This is my CREDIT UNION!!! by onlygirl8 ,Mar 20 '06
Pros: Free Checking; Good service Cons: Crowded, long lines; No deposit drop box outside the branch, only ATMs.
This credit union offers FREE Checking. By that, they are not asking for a direct deposit or minimum balance to get the free checking. You get a free checking no matter what. All you need to do is to make sure that you have the minimum on your savings account, I believe its $5.00. They also have convenient Saturday hours but the locations can be crowded especially during Military paydays 1st and the 15th. I also love the online banking and telephone access. Although the phone access can be daunting at first, with all the long winded prompts but once you are familiar with the selections, its a breeze. I highly recommend this credit union.
NOT SUCH A GREAT OPPORTUNITY! by taino4eva ,Jul 28 '08
Pros: good loan help Cons: Did an electronic transfer out of my account that i did not authorize!
Initially i thought they were a good banking facility, but after they did an electronic transfer out of my account they were very bad in dealing with the situation. The customer service was very bad!
Worst Bank I Have Ever Used by wbart72 ,Dec 02 '07
Pros: None Cons: Poor Customer Service, Super busy branches, take money without warning or reason.
I see all these five star ratings and wonder....
NFCU is the worst bank I have ever dealt with! They are so antiquated in their set up, they don't allow you to call branches, and they draw money from your accounts for no reason. We recently had a deposit posted to our checking account, and for no reason they took the money and applied it to our credit card, which is in good standing! We pay above and beyond every month and before the due date! If you are looking for a military friendly bank go with USAA.
One of the best benefits of the Navy by jgs01 ,Dec 31 '04
Pros: Approved loan base on my situation, vs. credit report score only. Cons: No branch offices in San Francisco Bay Area.
I joined NFCU back in 1985 while I was temporarily assigned to Pearl Harbor. They are the most excellent credit union. I use them for my savings account and have an NFCU visa and a few loans.
Why I like them: I've never had a late fee or over the limit fee on my Visa, unlike other credit cards (MBNA). The NFCU Visa has a reasonable interest rate, I think 12%. They actually looked at my situation when I applied for a debt consolidation loan to pay off my credit card that had a 27.98% interest rate (MBNA). I also financed my BMW through them with a pre-approved used auto loan, and my previous car was financed through them as well. Never any problems. Nice customer service.
I keep my checking account with another bank, however, since NFCU does not have branches in my area.
Sign up now, Seaman Recruit! It will benefit you for the rest of your life.
25 years and still supremely satisfied. No bank beats them! by breakingaway ,Jun 23 '05
Pros: Great customer service and rates. Cons: Long wait on phone at certain times.
I first became a member of Navy Federal Credit Union in 1980. Since then, because I moved around a lot and was not close to a NFCU branch, I have had accounts in five or six regular banks and one other credit union. None of the banks or the other credit union matched NFCU in service, products or rates. The customer service is overwhelmingly better than any bank I have ever dealt with. Even though I now live in northern New Jersey and no NFCU branches are close to my house, I still do all of my banking with them.
The banks:
Bank of America
Whachovia
Fleet
First Union
Suntrust
Woefully Inadequate Service and Product by navyfamily ,Feb 26 '07
Pros: NFCU is supportive of many Navy operations and families. They hire and train military spouses. Cons: Inadequate employee training; long lines at facilities; better products available elsewhere for better rates.
25 years with this financial agency- they lost our house down payment(for several days due to bank teller error - the transaction was to take an hour at most). Then, when we sold our home, it took 5 different individuals and 2 weeks to get proof a line of equity had a zero balance. Each individual had a different story as to requirements and abilities.
Pros: Plenty of locations around Navy bases or areas with a large Navy population. Cons: Poor customer service with no desire to improve.
This Credit Union makes banks look good. It is impossible to contact a person at a branch, their website is very inaccurate and their telephone service is an endless list of menus that often double back on themselves. It is not uncommon to go through 6 or 7 menus to get to the service I want. It seems that the more simple the issue or question, the harder it is to get it resolved.
Pros: Great Rates, Full range of services - insurance, stock, savings, credit cards etc. Cons: You have to do a little work to achieve great savings
I am one who 'collects' credit unions, joining and maintains accounts where ever I can qualify. I had my sights on Navy for years because of their great mortgage rates (I work in real estate and notice these things). I rejoiced the day I became qualified to join Navy fcu! Like any discount operation, there are trade-offs - service is among them, their ATM cut-off times can be confusing and the number of branches is not huge but all this keeps overhead and rates down. The web site can be a bit cryptic, but easily mastered. If one can 'go with the flow' you can't beat this one! I recently bought an auto financed by them at the lowest rate the dealer had seen! The process after approval was straight forward - they send a voucher and you purchase the car of choice. Other credit unions require purchase orders prior to approval etc, not here.
Pros: I really can not say that much Cons: Lack of banks and atms
NFCU has changed over the last few years and not for the better. I have gotten loans there before in the past, I even have a auto loan through them. Now I know my credit is not the worlds greatest. But I have gotten $500 loans from them before and lately they will not even look at me.
The customer service (CS) had gotten worse over the years. I think that they forgot that they are to be there for the service member. I remember you had to be on a ship to join NFCU. Now days they will let anyone join NFCU, so you do not get the same service like you use too.
I have tried to get a home morgage from NFCU but was told that I could not have one due to my monthly payments would be about 900 dollars, hello my BAH is almost twice that much. I think that its who you know there.
There is also a lack of banks, and ATM's. I have noticed that NFCU's are not bases anymore..
Navy Federal was good to Hurricane victims by lovenfcu ,Feb 16 '05
Pros: Offer membership to anyone in a member's household regardless of relationship! Cons: Yeah, they are conservative on mortgage loans.
Wow --- Navy Federal provided low interest Emergency Relief Loans to their members in affected counties of Florida this past year. Also, they offered ZERO interest Emergency Relief Loans to their employees in affected counties. They care about their members and their employees equally.
Pros: Branch near almost any military base (you could say the same thing about pawn shops). Cons: Deceptive practices with overdraft fees (retroactively applied).
I have been a member since 1993. I used to be a very satisfied member but NFCU has changed for the worse.
NFCU Member for Life????? Almost............. by artwms ,Aug 27 '09
Pros: The Best........... Cons: None.
Member since 69-70 with service where ever I was sent, extended services to my children and grandchildren-great grand children and it can keep going from member to member. NFCU was there when I needed a service, and they service world wide. Ask a bank, I was turned down simply because I was enroute to VietNam. A friend was told they could not move their auto to Hawaii, I advised them to try NFCU who delivered. NFCU is the Best of the Best. Having had some experience in Consumer Finance since retirement I know that you first of all have to have the ability to pay your debts, and you also have to have the desire, ability and desire usually result in regular payments. Financial problems are for the most part self imposed.
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, Nov 23 '09
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