Navy Federal Credit Union

94 ratings (93 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community

  • Once a Member, Always A Member

    Oct 12, 2001 by
    Rated a Very Helpful Review
    Pros: great rates, customer friendly, easy to use website
    Cons: Limited locations

    Summary: My parents opened me a savings account with Navy Federal Credit Union as a child. The did this knowing that once I had an account, I became a member. Even if I do not serve in the military, I would be a member for life. Navy Federal Credit Union ... read more

  • Very Happy with NFCU

    Nov 29, 2012 by
    Not yet rated.
    Pros: Very friendly, courteous and quick to help. Great on line banking available. Low interest rates.
    Cons: Not enough branches compared to the other bank I was dealing with.

    Summary: I have been with NFCU. in Pensacola Fl. for almost 2 years now and have never had a problem. Everyone has always been very helpful to any concerns I had.  I am disabled and wanted help getting all of my direct deposits moved from the  other ... read more

  • Leaving NFCU after only a month! Awful!

    Aug 1, 2012 by
    Not yet rated.
    Pros: NONE.
    Cons: Rude employees, behind-the-times in regards to check deposit verification.

    Summary: Just reading the prior reviews makes me angry, but I can see I am not the only one being treated like crap. And I've only had my account for a month. I received a financial aid check from my employer last week, and I made the deposit this past Friday. ... read more

  • Abandon NFCU...a sinking ship

    Jul 19, 2012 by
    Rated a Very Helpful Review
    Pros: Sometimes, NFCU has slightly lower rates, but not worth the hassles of their paperwork
    Cons: Doesn not value members, excessive loan paperwork, below-average customer service, and poor loan processing.

    Summary: As an NFCU member for over 25 years, I have made the decision to severe ties with the organization due to their unacceptable and byzantine processes. More specifically, the paperwork required to complete a recent home refinance was over 50% more than the ... read more

  • Nothing is too good for our members, and that is what you're going to get!

    Aug 3, 2011 by
    Not yet rated.
    Pros: ????
    Cons: No communication, not concerned with member service...can't be bothered.

    Summary: This review is only concerning my experience with the mortgage department in Pensacola, FL.I have been a menber of NFCU since 1999.  I always liked the banking service so I thought I would refi my mortgage with them.  Anyway, the ... read more

  • Not happy.

    Jul 21, 2011 by
    Rated a Very Helpful Review
    Pros: Closer than my other credit union which is three states away?
    Cons: totally bogus handling of cash deposits. 

    Summary: Arbitrary and ridiculous cash deposit cut off times and misinformed employees.  Cut off times for cash deposits are not specified on website.  I had recently started using this account so was unaware of how unethical Navy Federal ... read more

  • I am please with the positive reviews, why not me

    Jul 24, 2010 by
    Rated a Very Helpful Review
    Pros: Always answer the phone if you call during business hours.
    Cons: Are always sorry for bad service, but can do nothing about it.

    Summary: NFCU actively advertises for mortgage loans and refinances.  If you choose to apply and are denied, no one wants to talk to you.  I am a 35 year member.  I am currently employed and retired Navy.  I've been in my house for 21 ... read more

  • Major Change for the worse. Look at reviewers dates!

    Jan 30, 2010 by
    Not yet rated.
    Pros:   Now open to almost anyone that can fog a mirror.
    Cons:     Rates not competitive, increased membership means less service,  Tough loan approval.

    Summary: I have been with NFCU for over 35 years, starting as a midshipman at Annapolis.    I  recently applied for a home equity loan. My first is with them, as well as an existing equity loan. I Wanted to get the roof replaced, pay off my ... read more

  • A bank full of thieves.

    Nov 23, 2009 by
    Rated a Very Helpful Review
    Pros: It's free, but the lines are long.
    Cons: You get cursed at, and they STEAL from you.

    Summary: I opened an NFCU checking and savings account when I was fifteen with my father as my sponsor.  Six years and a spotless car loan later, I got into some financial trouble.  I asked to close my checking account, as I had no job to fill it.  ... read more

  • Discriminates against military spouses!

    Jul 21, 2009 by
    Not yet rated.
    Pros: So furious with their policies I cant say anything nice right now
    Cons: Doesn't easily allow spouses to handle banking when hubbies are deployed.

    Summary: Beware military spouses, especially stay at home moms!  They will not honor a power-of-attorney unless you come into the bank branch.  If you do then you need to bring the power of attorney with you everytime! I recently applied for a car loan ... read more

  • **Navy Federal customers: Warning**

    Apr 16, 2009 by
    Not yet rated.
    Pros: .Hours .location
    Cons: .incorrect balance .rude .not willing to correct issues when they are in the wrong

    Summary: Thursday, April 16, 2009 Warning!! All Navy fed user's need to read this Current mood: frustrated **Navy Federal customers: Warning** Keep an eye on your checking account and make a copy of your online statement daily. If I would have done ... read more

  • SLOOOOOOOWWWWWWWWWWWWW

    Feb 9, 2009 by
    Rated a Very Helpful Review
    Pros: online banking
    worldwide
    Cons: slow
    slow
    slow
    slow
    no drive up banking
    inconvenient locations
    inconvenient atm's
    lack of customer service

    Summary: My husband is active duty and we've been member of Navy Federal for several years now, using them for our primary bank beginning this year. While their fees are good, their service is slooowww and lacking. Every time I walk out of the local branch, I ... read more

  • Navy Federal: The one and only financial Institution

    May 18, 2008 by
    Rated a Helpful Review
    Pros: Great products
    Cons: Low dividend returns

    Summary: Field of Membership: • All Department of the Navy (DON) Personnel—regardless of location or rank, including: o Active duty Navy and Marine Corps o Reservist, regardless of drilling status o Civilian employees • Contractors assigned ... read more

  • Disliked bank

    Mar 27, 2008 by
    Rated a Helpful Review
    Pros: Low atm fees Clean locations
    Cons: Unfriendly Unhelpful high rates

    Summary: Well I moved to Hawaii with my then husband. We were stationed in Kaneohe Bay Navy Fed was out the back gate so I opend accounts with them BIG BIG mistake. This is probably the worst credit union I had ever delt with. I have worked in banks and had been ... read more

  • Always a pleasure

    Dec 10, 2007 by
    Rated a Helpful Review
    Pros: Awesome interest rates, great service.
    Cons: No branches close to us, but on-line banking is available.

    Summary: We have banked with NFCU for just over three years now and always have good things to say about them. My husband is a (now-retired) Marine and I feel like it has been a privilege to bank with NFCU. We will be life-long members. Their auto loan rates ... read more

  • I have been satisfied with NFCU

    Aug 23, 2007 by
    Rated a Very Helpful Review
    Pros: Good rates and products; friendly staff; accessible in person, by phone, mail, and Internet
    Cons: Limited locations and ATMs

    Summary: I have been a member of NFCU since 2002, when my husband joined the Marine Corps. For two years, we utilized only their basic checking account. Then we decided to gear up and buy a house, at which time we opened a Money Market account. Rates had/have ... read more

  • Hate it! Can live without it.

    May 30, 2007 by
    Rated a Very Helpful Review
    Pros: Hmmmmm...
    Cons: ATM locations, ruined my account, don't listen, will not honor my Power of attorney

    Summary: We joined NFCU back in 1994 when we got married. We had a jointed account at the time. Now I am the only one with an account. Here are my issues with NFCU: When I would deposit checks to me (not my husband) he still had to sign them before they would ... read more

  • Mortgage Process was Awesome

    May 12, 2007 by
    Rated a Helpful Review
    Pros: Great customer service; low costs and low rates.
    Cons: None

    Summary: I read a review saying how the mortgage process at Navy Fed was pretty much awful. I just recently went through the process and it was the easiest mortgage I ever have gotten. This was the third time I have gotten a mortgage. I contacted them and ... read more

  • Navy or Marines Corps Members If You Are Reading This, Join NFCU

    Apr 20, 2006 by
    Rated a Very Helpful Review
    Pros: Above market rate return on Money Market Savings Account; no monthly account fees.
    Cons: Lack of convenient ATM’s.

    Summary: For those who do not already know it, I am a Navy veteran with and spent 15 years in the service. For ten of those years I was—and still am—a member in good standing of Navy Federal Credit Union (NFCU), (http://www.navyfcu.org/). I first join the ... read more

  • Find A Mortgage Elsewhere

    Aug 27, 2005 by
    Rated a Very Helpful Review
    Pros: Good Rates
    Cons: Absurd policies for people who aren't primarily dependent on their employment income.

    Summary: I recently applied for a $120,000 home mortgage based on income from a summer job I had. I am a 29 year old Electrical Engineering student with prior work experience in the semiconductor industry, working on my bachelor's degree. I have a significant ... read more

  • 17 years with the same credit union...happily a member!

    Nov 24, 2004 by
    Rated a Very Helpful Review
    Pros: All the necessary banking services offered at locations worldwide
    Cons: Stingy with mortgages for long time customers

    Summary: I originally opened my first checking and savings account with Navy Federal Credit Union (NFCU) during boot camp some 17 years ago in Orlando, Florida (time is flying by!). At that time, direct deposit was encouraged but paper checks were still the ... read more

Showing 1-20 of 93 reviews
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