Fisher and Paykel DD-602 24 in. Built-in Dishwasher

Pros: They look good.
Cons: Plastic parts break, it leaks, won't drain, won't lock, doesn't have a food grinder.

Being made out of the U.S. might negate the possibility of a class action suit, but if anyone would like to file one for the millions of American's who are extremely dissatisfied with this piece of junk, count us in. Unless you wash the dishes before "washing", they'll look clean coming out of the dishwasher. If you leave one spec of food, it will plug up and won't drain because it isn't equipped with a grinder that all other dishwashers have. All the dishwasher repair people admit that they have more calls on F.P. than any other make. We have given up on calling repair people because it isn't under warranty any more. When it plugs up (on the average of once or twice a week,) we have to take it apart, blow out the pipes and put it back together. There are also plastic parts that have broken inside that have had to be replaced. It also leaks. It won't lock. When we can afford it, will tear out our two drawers in the kitchen and replace them with a real dishwasher.

Pros: Your friends and family think it is really clever!
Cons: Maintenance and reliability is awful!

We have had this dishwasher for 6 1/2 years and have now had repair service 6 times! We are waiting for our 7th call and figure it is time to throw it out with the lousy job it does cleaning the dishes. If you have to wash the dishes first, why have a dishwasher.....? The tines have broken, the bottom washer is incredibly loud and the repair costs have us pulling our hair out. Yes, the 2 drawers make all your guests think you have a "cool" dishwasher, they just are not there when it is time to unload... Think twice before buying this one!

Pros: When it works ... quiet
Cons: It doesn't work. No replacement supplied.

Describe your experience using this product.

My experience is that this product is not built to be used but to be looked at. One month after my purchase I began having problems with the product not finishing a cycle as well as having error messages. The company where I purchased the product was called and they sent a repairman. So far different repairmen have been over to my home six different times. This past week, I finally called F&P. I've requested to have my lemon replaced since it is still under warranty. So far, I have not heard back from F&P. This purchase has not been a good experience for me.

Why did you buy this product?

I bought this product because I was told it was able to do the job ... it had dual drawers ... and it was quiet.

Pros: functional and easy to use
Cons: Delicate and not for long use

We leave in Israel and we acquire the double model a year ago. We enjoy very much the functionality but technicians had to fix it four times allready (In first year).
The machines work fine and clean and dry dishes quite good,Not so succefull with pans or very oily dishes.
The main problem is internal connections which become loose and then they had change the main central unit with the motor because of a small particle which damaged the pump. Now they are asking for a limited one year service a sum of 180$ a year (for now).
We recommend users to handle the item very carefully and clean in carefully if glass is broken inside.

Pros: Quiet
Cons: Unreliable, poor quality, very expensive repairs

Avoid Fisher Paykel as it is a waste of money, poor service, poor quality. We have had our dishdrawer almost 4 years. The service technician (the only one who services our county)charges almost $300 for a service call and he can not keep the dishdrawer running. Hoses keep breaking and causing an F1 fault (internal flood).

We will be throwing out this piece of junk because of its poor warranty, costly + incompetent service technician, all due to its unreliability. Off to Sears we go.

Pros: Looks nice
Cons: VERY POOR RELIABILITY

Great idea, wife fell in love with it when buying for the new house. Seemed to be a bit fussy at times, sometimes unit didn't close right or didn't cycle correctly. But the convenience seemed to make it worth while. Unit was in generally "good" service for 4 years when I came home one day to find the kitchen filled with smoke and something burning. Front panel was HOT to the touch and smoke was coming out from the front panel. The controller board caught fire and melted all the adjoining plastic AND THE UNIT WAS NOT EVEN ON AT THE TIME. The designated qualified service technician called it a total loss and unrepairable. Even he said he would never buy one of these - poor reliability, short life span and high cost to repair. This was a catastrophic failure due to poor engineering or design that should not have happened under any circumstances.

Pros: Convenient loading and operation, easy installation, quiet, attractive.
Cons: Very poor support, four/five service calls several months, not repaired, Not cleaning dishes.

I have a dishdrawer (double) did well for about a year, then failed badly dishdrawer & support.  Touch panel quit working, they replaced module, failed again, replaced again, failed third time, lower drawer this time too, replaced the system board, now the lower drawer doesn't drain completely, and the touch module works PART TIME.  Customer support has always been kind, but the unit is failing.  They are just trying to keep it together until the warranty runs out.  Don't pay five times as much as the conventional for the novelty of a drawer.  I'm afraid of the washer and dryer now, I can't in good consience reccomend this to anyone.  I really like the look, the ease of operation and the ease of installation, but I have two friends who have one also and they are starting to have little problems as well.  I thought Fisher Paykel would step up and make this thing right but I really have my doubts.  Loads of lip service but no real help.

Pros: Neat styling, pretty quiet, when it worked right
Cons: Repairs, floods, poor Lifter technology

Yesterday I ordered a new high end dishwasher. I'm giving up on my very unreliable Fisker & Paykel Dishdrawer. I've had so many floods, I've actually gotten good at troubleshooting the machine, but I've had enough. I certainly didn't get my $1,500s worth, in fact, I'll remember this as the worst high ticket purchase I've ever made. I've lost faith in the whole Dishdrawer technology, where it water seals by lifting and squeezing the drawer tight. I'm going back to the front closing drawer, eventhough the 2 separate units came in handy sometimes.

Pros: Easy to use both ergonomically and function wise. Looks great too.
Cons: None at all.

Have had our dish draw for about 4 years now and have had no problems with it at all. Originally bought the one draw model to substitute the standard dishwasher and have not used the other since. Have a family of 5, with 3 late teens, and it's plenty big enough for our uses - which was one of our original concerns. My elderly mother (now 85) once put dishwashing liquid for the sink in by mistake causing suds to come out the side and stop the machine no damage resulted, and have had no problems at all. A great buy would do it again in a heart beat.

Pros: Its nice to be able to do 2 small loads
Cons: hard to fit stuff in , noisy, breaks down,

We bought this pieceocrap 3 years ago and its been a pain after the first 6 months, poor design, mechanically not very good, would recommend against buying one

Pros: Extremely quiet, washes dishes sparkling clean (using Cascade w/Jet Dry).
Cons: Once in a great while, the dishes aren't completely dry. No biggie, IMO.

We built an addition and new kitchen onto our home starting about 5 years ago, installing the F/P Dish Drawer unit over three years ago. It was a long time coming, so in typically analytical style, I checked out many different makes and models; we would live with whatever we bought for next 20 years, so we were looking for the best!

This unit is the one; if you are looking for clean dishes, QUIETLY washed, and minimal, if any, maintenance, look no further. (In three years, we have never had a maintenance issue). We seldom use the second drawer so I would recommend two single drawer units over the one double drawer (to save the need to bend over further). This would get a little spendy, however, so for us, the double capacity unit was a better value.

How anyone could not like this unit is beyond me. It doesn't get any better than this, IMO -- and I'm a Realtor and see loads of absolutely gorgeous kitchens. I just wish these F/P were built in the good old US of A!

Pros: Cleans well, convenient to use, very quiet
Cons: Expense of repairs makes them not even close to worth the overall cost

I've had 2 dish drawers for a little while. One started leaking water. The repair technician came in and said that 2 motors and a circuit board needed to be replaced. $350. Now that he's installed those, it still doesn't work, it needs another main circuit board now. Another $135. He looks at the other dish drawer and sees the top seal isn't closing well. He says I should change the motors in that one as well. Another $300 (until he actually repairs it and possibly finds something else. At close to $800 in repairs, I could have bought a couple of new really nice dishwashers. This is ridiculous and if I had know the expense of the repairs, I would have told the guy to just rip them out. It's a shame, because when they work, they're great.

Pros: Looks good/nice concept
Cons: doesn't work--piece of junk

we've had this for many years. The first 6 months it was wonderful, did a good job. then after that it needed numerous repairs--several a year. About 2 years ago, we decided to stop fixing it at least twice a year (it's difficult to find someone to fix and it gets expensive) and kind of let it run it's course. It's at a point where it takes about a hour for a 30 min. cycle, it doesn't really clean, etc. I really want to dump this thing, but w/ the way the economy is, I will have to wait until I get some extra $. Don't by it.... A lot of people who fix appliances say it's a nightmare