ABF U-Pack Moving

Pros: Cheaper than U-Haul (particularly with the cost of gas) and super friendly drivers.
Cons: Bulkheads difficult to use.

We used Upack to go from Los Angeles to Houston, and the service was fast, friendly, and far cheaper than U-Haul. Because they did the hauling, we were able to drive our comfy car on a scenic route through the Southwest -- our stuff was waiting when we arrived. Our recommendation to Upack users is to try to have your boxes all of a similar size to prevent cargo shifting, and to have the drivers help you with the bulkheads.

Pros: CUSTOMER SERVICE, professional and timely delivery, ease of use website and immediate quote
Cons: some partners listed on the website that are professional packers were not available in Canada.

In early May I moved from Vancouver Canada to Washington, DC. I used ABF U-Pack because it was cheaper than anyone else and even U-Haul. The help they provided me in preparing customs forms, delivery times, advising on packing, etc. was outstanding. I drove across country taking my time and my delivery was waiting on me in DC when I arrived. Everyting was in perfect order. Not only was the move inexpensive and fast, the customer service was at a level that should serve for other companies (any customer service company) to emulate.

Pros: Well organized, systematic and predictable.
Cons: They don't drive over the weekends, so you will need to plan and coordinate accordingly.

Not having much experience with long distance moves, we decide to use ABF U-Pack after doing some online research and reading reviews etc. relocating our daughter to OR.

They were courteous and easy to work with. We were given enough lead time to pack/unpack the 2 cubes we needed. That's one part of the move we have taken care of. Looking back, I am glad we did not try and rent a U-Haul moving truck do all of the moving ourselves. The amount we would have saved would not have justified all the extra work, responsibilities and added liability of driving a largish truck (without any prior experience on a long trip). I would certainly recommend them and use them again.

Pros: Outstanding customer service at both ends.
Cons: Received the trailer later than expected on the receiving end. Minor inconvenience.

I used ABF U-Pack twice in 4 months to move from Delaware to Washington State. Both times the experience and results were outstanding. Everyone I met or communicated with were helpful and seemed to care. The key to a successful move is to pack and secure the load properly. The first time I tied rope from side to side weaving through the metal slots of the trailer frame. The rope almost rubbed through. Second time I used S hooks and it worked much better and no rub through at all. Also from my first experience, I screwed a 2x4 across the width at the end of my load to prevent the bottom boxes from putting pressure on the bulkhead. It was easy to track my trailer as it made its way across the country which was helpful when planning my unloading time at the destination end. For me, the cost of the service was less than a one-way rental truck would have been let alone fuel, tolls and my time. I highly recommend the service.

Pros: Easy, polite service, inexpensive, you don't have to drive
Cons: Truck is not air ride and stuff got jostled.

ABF ended up being a good choice for us. I used the online reservation form and it worked perfectly. The departure-end people were really polite and showed up on time. The truck was clean and the driver was helpful. We ended up using less space than we estimated and they didn't charge us for the extra. The bulkhead was easy to install and stayed in place until we took it down to unload. Some of our things got bounced around, but that was our fault for not packing boxes better.

There was a mix-up with the delivery-end office and they tried to delivery the truck a day earlier than we'd scheduled, but the situation was solved with one phone call and didn't cause a problem.

Pros: You Pack your Household Goods No exhausting Driving to meet return deadline
Cons: Hand Truck, Ramp, Dollies, etc. are extra charges.

If you want to move a long distance, say from state to state and not have the hassle to pack, drive and unpack a rental truck, then ABF U-Pack is for you.
Granted you have to do the packing, but you pack it the way you want or need, not by some other person.
Also, they drive the truck to your destination, so you can take your time getting there and be rested.
One clue is to have the trailer delivered on a Friday or just before a holiday. This will give you one to two extra days to do the packing. This works in reverse to your destination also.

Pros: super customer service, easy to work with, prompt, helpful, and very economical
Cons: none that I can think of, I will use them again!

We have used ABF u-pack twice to move is across country. Both times were very smooth and easy. The customer service provided is top notch, and they made the transition for my family and me the easiest it could be.They help make a very stressful situation not so stressful. I highly recommend ABF U-pack! Liz Huff

Pros: Affordability, options, hours of operation, professional, courteous,
Cons: None

These folks were very professional and courteous. My move went perfect right down to the ETA of my *Reloc-cube. I highly recommend them to anyone moving. The price was affordable; I moved from Portland, Maine to Indianapolis, Indiana. I chose the terminal to terminal but they have several affordable options. My cube arrived punctually within the time allocated for the distance. The customer service was excellent, I received reminders via email for packing tips and a courtesy bill of lading. I also called the customer service line to speak with a representative and had the most professional and courteous service I have ever experienced.So far, I have no damaged items, I shipped antique dishes and glass ware, and my entire seashell collection as well as regular household items. I did not have to file any claims.

Pros: Great drivers, very nice people scheduling truck dropoff/pickup, clean truck, very low cost
Cons: Ramp not available for loading so had to build. Sent two left panels, flip hardware.

We just completed our move from New Jersey to Virginia using U-Pack. Following their instructions we had no broken or damaged furniture, glassware etc. Best part was I didn't have to drive a truck towing my car behind. They dropped off our trailer on Thursday evening and picked it up on Monday morning (we called late Friday for a Monday pickup). Our furniture arrived in Virginia on Wednesday, delivered to our new house on Thursday and picked up 1 1/2 hours after we called for a pickup. Everything went smooth.

Pros: drivers, terminals ok to deal with
Cons: Main office not so friendly,CHECK YOUR BILL FOR ERRORS overcharged; Even with proof

I swear they turn those cubes upside down and load them. As far as customer service; short, and somewhat unprofessional; any type of refund, not acceptable only on their terms.

Pros: Timely, effecient, customer service reps willing and able to help
Cons: No cons.  Not one thing was wrong, late, misquoted.  It was a perfect experience!

Moving from Michigan to Jacksonville, my husband and I needed an inexpensive way to move our belongings from our two bedroom condo to our new home in Jacksonville.  We decided to use the upack system with the trailer dropoff.  There's nothing I can say except that ABF U-pack was the best choice in a move I've ever made.  They were scheduled to drop the trailer off in MI to load between 8 am and noon.  The trailer arrived at about 8:30 am.  They came and picked it up about the same time the next day.  It took about three business days for the drive down to FL.  Once there, they were scheduled to drop off the trailer between 8 am and noon.  The trailer came at about 9 am.  Came and picked it up as soon as we were done unloading.  The price was over $1000 less than other moving companies we received quotes from.  You will not go wrong with this company.  Use them!!!!!

Pros: Affordable and Easier than driving a moving truck yourself!
Cons: Can't think of any

We moved from the Philadelphia,Pa area down near Orlando,Fl. The truck was dropped off (make sure you have the 14 ft clearance with power/telephone lines so that they can park the trailer) and we had 2 days to load it up and then it was picked up. The trailer arrived down here exactly a week(5 business days) later, which was perfect for us. Our belongings were in place and we unloaded it with no problem. Make sure that if you use a ramp to load your trailer, you must call your destination terminal about making sure there will be a ramp available when you unload. We did not have a problem with this, but I almost overlooked calling to make sure! I would recommend this to anyone who wants an affordable and convenient shipping company.

Pros: Friendly customer service and drivers, cost, tracking
Cons: Not being called when driver was on the way.

I recently relocated from California to Florida. After comparing the cost of renting a truck (and the gas, and the hotels, and driving 2500 miles) to the cost of a door to door container, there was no contest. My container was dropped off for loading in the window specified. Dispatch called me the next day to see how loading was going and to verify that the container could be picked up. I was able to track where my container was using the website. Dispatch at my new location called to arrange the drop off date and time. That went smoothly as well. The only complaint would be I was asked at both locations if I would like to be called before the driver showed up and I indicated yes. Neither driver called.

Pros: courteous, responsible, prompt, reasonably priced, convenient ramp for loading and unloading
Cons: packing, loading and unloading

ABF U-Pack Moving was recommended to us by a friend who had successfully used it before. She helped us get a quote over the internet for the move.

The woman I talked to at the toll-free number when I called to make the reservation was very courteous, friendly and helpful. She told me how to make the reservation over the internet and informed me of the special discount that was in place at the time.

The truck was delivered on time and the driver had to make it down a steep, winding driveway, which he did with no problem.

The trailer was picked up on schedule and arrived at our new house earlier than estimated.

Everyone associated with the experience was friendly and easy to work with. If we ever have to move again, we will certainly use ABF and we recommend it to anyone.

Pros: I don't really have any pros since I didn't sign up for the service.
Cons: Prices well above my expectation. Customer service was barely polite.

I recently sent in for a price quote from U-pack and was very disappointed at what they offered.

I got a quote for a move from New Jersey to Oakland, CA.

They want $2608 for 6ft of space (the minimum) using door-to-door service.
I did a bit of searching and found I could rent a 15ft. truck from budget with $700 gas for about the same price.

Friends of mine who used U Pack several years ago for a similar move said they paid around $1,000.

When I called customer service a drone-like representative told me that "prices can fluctuate" before hurrying me off the phone.

It's too bad. Based on all the rave reviews I've read on hear I was really expecting to find a good deal.

An outfit called Movex quoted me a price of $1593 for 5ft of space to move the same distance.