Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Sep 21, 2004
Pros: inexpensive relative to other options, no driving long distance truck yourself, personnel & service good
Cons: Delay in trailer pickup - fortunately, neighbors were cool about it. Check bill for errors
Summary: A great value and good moving experience. Can be complicated, but worth the effort to follow instructions. Remember, these are freight trailers, not moving trucks, so pack everything carefully. Epinions helped me make the choice to use ABF U-pack ... read more
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Not Yet Rated by the Epinions community
May 10, 2013
Pros: ABF employees are the best! Professional. Friendly. Helpful. Reliable. Possessions arrived safe & sound.
Cons: I have no negative comments to make about ABF.
Summary: I love ABF! My home buying process was long and tedious and it looked like my moving process would be just as bad. We had planned to rent a truck and move ourselves. But as our drivers canceled out on us, it looked like my daughter ... read more
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Not Yet Rated by the Epinions community
Apr 25, 2013
Pros: - On time
- Stuck to estimates
- Humans answer the phone!
- Very nice drivers
Cons: None.
Summary: What started as a relatively simple international move, became very complicated once a visa was declined. ABF were the shining light throughout a challenging time.We changed our load size probably three times; had to redirect the destination four ... read more
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Not Yet Rated by the Epinions community
Mar 28, 2013
Pros: ABF does the driving
Less stressful
Courteous, professional employees
Reasonable prices
On time
Cons: One size only
Summary: We moved from Oregon to Michigan and did a lot of research into moving and shipping companies in the months prior to our move. Upack had the most reasonable rates, so that is why we chose them initially. Everyone that we spoke with was ... read more
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Not Yet Rated by the Epinions community
Mar 6, 2013
Pros: Cannot think of any at this pont because the cons outweigh it all.
Cons: Unreliable. Innaccurate timing. Unhelpful representatives.
Summary: My husband and I moved from Florida to Arizona and decided to use ABF so we did not have to drive a truck across the country pulling our car. Let me first start by saying if you want your belongings anytime soon -- don't use ABF. They do not do anything ... read more
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Not Yet Rated by the Epinions community
Feb 15, 2013
Pros: Cubes delivered days ahead of time so you can pack at your leisure.
Customer service
Cons: Cubes were smaller than I thought so make sure to pay attention to the measurements.
Summary: Anybody planning a move should consider ABF. When I moved from the SF Bay Area to Albuquerque a few years back, my company paid for my move but I had to pay up front, so I know the cost of the moving company. Upon moving back recently, because the costs ... read more
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Not Yet Rated by the Epinions community
Feb 5, 2013
Pros: Cost
Customer service
Simplicity
Cons: None
Summary: There may be companies as good or even better, but why take the risk of finding out. This company is as good as it gets, not just for moving, but for how a company should run in general. I spoke with various people from various departments on ... read more
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Not Yet Rated by the Epinions community
Jan 15, 2013
Pros: fast, easy, inexpensive, accomodating, friendly
Cons: verify specific delivery locations
Summary: I recently relocated from CA to IL and would use ABF again in a flash. They were easy to deal with, no problems or fine print to worry about. Reserving and scheduling a trailer (pickup and delivery) was simple and easy to change the date ... read more
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Not Yet Rated by the Epinions community
Dec 14, 2012
Pros: Price, flexibility (we used way more of the truck than we thought we'd need)
Cons: the metal ramp had a hole in it that we had to avoid
Summary: I had a lot of time to carefully plan our move, so like you, I read all the reviews online and did my research on the various moving company options. I was appalled at the horrible reviews and horror stories I read about. Only ABF had ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 30, 2012
Pros: Good deal - almost as inexpensive as a "you drive it" rental truck
Cons: Load right or you'll will have damage due to the major bumps at high speed
Summary: Despite all the glowing reviews for ABF's U-Pack, they are not perfect or risk-free, and using them requires a little extra thinking and doing on your part. I'd recommend them as a freight trucking company and they offer a pretty good ... read more
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Not Yet Rated by the Epinions community
Nov 20, 2012
Pros: I dont see any pros.
Cons: Poor Service , High Prices, Terrible Drivers
Summary: We went with this company not too long ago. Moved from North Florida to Central Texas. The customer service people were so friendly and said we would get a great deal. They explained the truck would be dropped off and remain in Florida for 3 days ... read more
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Not Yet Rated by the Epinions community
Nov 17, 2012
Pros: Good price
could shipment en route
Safe shipment, no loss, minor damage
Cons: No tie down places on the front wall of the trailer to secure your load
Summary: From the beginning to the end it was a great experience. The man I booked with on the phone was excellent, I decided to go with Upack at the last minute because my other moving plans turned out to be bad plans, so I booked the afternoon before I ... read more
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Not Yet Rated by the Epinions community
Oct 11, 2012
Pros: Cost effective, secure, friendly helpful and professional staff
Cons: none - other than moving is always difficult
Summary: I had a wonderful experience with U-Pack/ABF's handling of my recent move from Lakewood, Colorado to Pensacola, Florida. All phone contacts I had with U-Pack/ABF were helpful and friendly and the men who delivered and picked up the ReloCubes were on time ... read more
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Not Yet Rated by the Epinions community
Sep 25, 2012
Pros: It was convient to not have to drive a large truck pulling my van
Cons: Very bad treatment from ABF reps.
Summary: They didn't show up on Friday when they where suposed to and when I called them they where not going to deliver untill the folowing Monday untill I insisted that they do as promised...finally that evening they showed up with a trailer.The workers at ... read more
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Not Yet Rated by the Epinions community
Sep 14, 2012
Pros: Great staff, extremely reasonable pricing, safe handling of my stuff
Cons: Basically none. The terminals are a little out of the way. That's about it.
Summary: I recently moved from Buffalo, NY to Los Angeles. I didn't have a ton of stuff but a few nice pieces that I'm very fond of. I saw estimates for up to three or four grand to ship my stuff out here and was very pleased w/ the quote I got from ... read more
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Not Yet Rated by the Epinions community
Sep 12, 2012
Pros: On-time pick-up and delivery, inexpensive, accurate tracking, friendly, helpful
Cons: None really!
Summary: Working with ABF U-Pack was by far the smoothest experience I have ever had with moving, both local and cross-country. Their agent was incredibly thorough and patient during the quoting and reservation process, as he was willing to answer every last one ... read more
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Not Yet Rated by the Epinions community
Sep 7, 2012
Pros: on time, no breakage, did all they said they would, low cost
Cons: Really didn't have a single complaint
Summary: Like most people I searched the internet for information on how to best move from Tucson AZ to upstate NY. We had moved many times before, but always had everything taken care of by the US Air Force. This time we were on our own! I was aghast at the ... read more
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Not Yet Rated by the Epinions community
Sep 5, 2012
Pros: Price, service, punctuality, professionalism, security
Cons: Dimensions
Summary: We recently moved from the South to California, and U-Pack's Relocube really made the whole experience a lot easier. For such a long move, the price is going to be high no matter who you choose, and ABF was the best price we could find. It was even ... read more
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Not Yet Rated by the Epinions community
Aug 24, 2012
Pros: At this point, the Cons outweigh any Pros.
Cons: False advertising. Failure to deliver services contracted. Lack of accountability/ownership of their mistakes.
Summary: U-Pack did not deliver in time promised of 2 business days. Now my son is at College sleeping on the floor for three days with no cook ware or dishes or clean clothes. He had to purchase an ethernet cable because his is packed in the ... read more
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Not Yet Rated by the Epinions community
Aug 21, 2012
Pros: On time, Helpful, Fast, Friendly, Price, Reliability, Moving Options, Recommended Service
Cons: None
Summary: ABF U-Pack Moving - U-Pack ReloCube (Delaware to Augusta, GA).I just moved a family member from central Delaware to Augusta, GA. During my internet search for rental prices I found this site and after reading most of the reviews I decided ... read more
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Not Yet Rated by the Epinions community
Aug 21, 2012
Pros: On time, helpful, fast, friendly, only charged for space used on trailer.
Cons: I really can't think of any cons about ABF.
Summary: My wife and I recently rented a 28ft trailer for a move from Atlanta, GA to Kansas City, KS. The driver that dropped off the trailer at our house in Atlanta was on time, extremely friendly, and courteous. Our house in Atlanta was in a tight ... read more
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