ABF U-Pack Moving

733 ratings (719 Epinions reviews)
Epinions Product Rating: Excellent
5 stars
522
4 stars
72
3 stars
13
2 stars
16
1 star
93
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    Highest Rated Consumer Review by the Community

  • Inexpensive alternative to full-service move

    Sep 21, 2004 by
    Rated a Very Helpful Review
    Pros: inexpensive relative to other options, no driving long distance truck yourself, personnel & service good
    Cons: Delay in trailer pickup - fortunately, neighbors were cool about it. Check bill for errors

    Summary: A great value and good moving experience. Can be complicated, but worth the effort to follow instructions. Remember, these are freight trailers, not moving trucks, so pack everything carefully. Epinions helped me make the choice to use ABF U-pack ... read more

  • Would not do this again

    Jan 28, 2014 by
    Not yet rated.
    Pros: courteous, knowledgable
    better price than others
    BEST BUILT UNITS...I checked.
    Cons: wider delivery window than the others.
    equipment issues could have been a disaster.

    Summary: This is a general comment on DIY moving. Not just ABF.Moved from AZ to NJ. had to use 2 relo cubes, which cost the same as the moving company I used to go from RI tyo AZ. In addition, I had to hire labor on both ends, which added almost another ... read more

  • LOVE "HERE TO THERE MOVERS"!!

    Nov 12, 2013 by
    Not yet rated.
    Pros: On-Time, Hard-Working, Professional, Friendly, Knowledgeable, Courteous, Efficient, Genuine, and Awesome
    Cons: Only the scuff in the wall which was fixed immediately

    Summary: I was devestated when my move day arrived and no one showed! I called company after company and was told repeatedly that it couldn't be done on such short notice ! I then found some great reviews online for this company and decided and was worth a shot. ... read more

  • Save yourself time, money and anxiety.. don't use them

    Jun 22, 2013 by
    Not yet rated.
    Pros: none
    Cons: Extremely poor communication. Dishonest.

    Summary: I used MoveBuilders in June 2011 and was very pleased with the entire process so after receiving multiple quotes for my move in July 2012 with better pricing I chose to use MoveBuilders again. My move in July 2012  was a near disaster, very poor ... read more

  • LoveMeSomeABF

    May 10, 2013 by
    Not yet rated.
    Pros: ABF employees are the best!  Professional. Friendly. Helpful. Reliable. Possessions arrived safe & sound.
    Cons: I have no negative comments to make about ABF.

    Summary: I love ABF!  My home buying process was long and tedious and it looked like my moving process would be just as bad.  We had planned to rent a truck and move ourselves.  But as our drivers canceled out on us, it looked like my daughter ... read more

  • Service with a smile from start to finish

    Apr 25, 2013 by
    Not yet rated.
    Pros: - On time
    - Stuck to estimates
    - Humans answer the phone!
    - Very nice drivers
    Cons: None.

    Summary: What started as a relatively simple international move, became very complicated once a visa was declined. ABF were the shining light throughout a challenging time.We changed our load size probably three times; had to redirect the destination four ... read more

  • Cross country move

    Mar 28, 2013 by
    Not yet rated.
    Pros: ABF does the driving
    Less stressful
    Courteous, professional employees
    Reasonable prices
    On time
    Cons: One size only

    Summary: We moved from Oregon to Michigan and did a lot of research into moving and shipping companies in the months prior to our move.   Upack had the most reasonable rates, so that is why we chose them initially.  Everyone that we spoke with was ... read more

  • Wouldn't Recommend to Anyone

    Mar 6, 2013 by
    Not yet rated.
    Pros: Cannot think of any at this pont because the cons outweigh it all.
    Cons: Unreliable. Innaccurate timing. Unhelpful representatives. 

    Summary: My husband and I moved from Florida to Arizona and decided to use ABF so we did not have to drive a truck across the country pulling our car. Let me first start by saying if you want your belongings anytime soon -- don't use ABF. They do not do anything ... read more

  • ABF U-Pack highly recommended

    Feb 15, 2013 by
    Not yet rated.
    Pros: Cubes delivered days ahead of time so you can pack at your leisure.
    Customer service
    Cons: Cubes were smaller than I thought so make sure to pay attention to the measurements.

    Summary: Anybody planning a move should consider ABF. When I moved from the SF Bay Area to Albuquerque a few years back, my company paid for my move but I had to pay up front, so I know the cost of the moving company. Upon moving back recently, because the costs ... read more

  • Simple and Professional

    Feb 5, 2013 by
    Not yet rated.
    Pros: Cost
    Customer service
    Simplicity 
    Cons: None

    Summary: There may be companies as good or even better, but why take the risk of finding out.  This company is as good as it gets, not just for moving, but for how a company should run in general.  I spoke with various people from various departments on ... read more

  • Would use ABF again!

    Jan 15, 2013 by
    Not yet rated.
    Pros: fast, easy, inexpensive, accomodating, friendly
    Cons: verify specific delivery locations

    Summary: I recently relocated from CA to IL and would use ABF again in a flash.  They were easy to deal with, no problems or fine print to worry about.  Reserving and scheduling a trailer (pickup and delivery) was simple and easy to change the date ... read more

  • our move was flawless

    Dec 14, 2012 by
    Not yet rated.
    Pros: Price, flexibility (we used way more of the truck than we thought we'd need)
    Cons: the metal ramp had a hole in it that we had to avoid

    Summary: I had a lot of time to carefully plan our move, so like you, I read all the reviews online and did my research on the various moving company options.  I was appalled at the horrible reviews and horror stories I read about.  Only ABF had ... read more

  • U-Pack is a Good Deal, but Here are Two Cautions

    Nov 30, 2012 by
    Rated a Very Helpful Review
    Pros: Good deal - almost as inexpensive as a "you drive it" rental truck
    Cons: Load right or you'll will have damage due to the major bumps at high speed

    Summary: Despite all the glowing reviews for ABF's U-Pack, they are not perfect or risk-free, and using them requires a little extra thinking and doing on your part.  I'd recommend them as a freight trucking company and they offer a pretty good ... read more

  • Missing / broken items/ terrible service

    Nov 20, 2012 by
    Not yet rated.
    Pros: I dont see any pros.
    Cons: Poor Service , High Prices, Terrible Drivers

    Summary: We went with this company not too long ago. Moved from North Florida to Central Texas. The customer service people were so friendly and said we would get a great deal.  They explained the truck would be dropped off and remain in Florida for 3 days ... read more

  • Great experience

    Nov 17, 2012 by
    Not yet rated.
    Pros: Good price
    could shipment en route
    Safe shipment, no loss, minor damage
    Cons: No tie down places on the front wall of the trailer to secure your load

    Summary: From the beginning to the end it was a great experience.  The man I booked with on the phone was excellent, I decided to go with Upack at the last minute because my other moving plans turned out to be bad plans, so I booked the afternoon before I ... read more

  • A Worry Free Moving Experience

    Oct 11, 2012 by
    Not yet rated.
    Pros: Cost effective, secure, friendly helpful and professional staff
    Cons: none - other than moving is always difficult

    Summary: I had a wonderful experience with U-Pack/ABF's handling of my recent move from Lakewood, Colorado to Pensacola, Florida. All phone contacts I had with U-Pack/ABF were helpful and friendly and the men who delivered and picked up the ReloCubes were on time ... read more

  • Very Bad moving experience

    Sep 25, 2012 by
    Not yet rated.
    Pros: It was convient to not have to drive a large truck pulling my van
    Cons: Very bad treatment from ABF reps.

    Summary: They didn't show up on Friday when they where suposed to and when I called them they where not going to deliver untill the folowing Monday untill I insisted that they do as promised...finally that evening they showed up with a trailer.The workers at ... read more

  • Above and beyond all expectations.

    Sep 14, 2012 by
    Not yet rated.
    Pros: Great staff, extremely reasonable pricing, safe handling of my stuff
    Cons: Basically none. The terminals are a little out of the way. That's about it.

    Summary: I recently moved from Buffalo, NY to Los Angeles. I didn't have a ton of stuff but a few nice pieces that I'm very fond of. I saw estimates for up to three or four grand to ship my stuff out here and was very pleased w/ the quote I got from ... read more

  • Best moving experience ever!

    Sep 12, 2012 by
    Not yet rated.
    Pros: On-time pick-up and delivery, inexpensive, accurate tracking, friendly, helpful
    Cons: None really!

    Summary: Working with ABF U-Pack was by far the smoothest experience I have ever had with moving, both local and cross-country. Their agent was incredibly thorough and patient during the quoting and reservation process, as he was willing to answer every last one ... read more

  • Awesome moving experience

    Sep 7, 2012 by
    Not yet rated.
    Pros: on time, no breakage, did all they said they would, low cost
    Cons: Really didn't have a single complaint

    Summary: Like most people I searched the internet for information on how to best move from Tucson AZ to upstate NY. We had moved many times before, but always had everything taken care of by the US Air Force. This time we were on our own! I was aghast at the ... read more

  • Great value and great service

    Sep 5, 2012 by
    Not yet rated.
    Pros: Price, service, punctuality, professionalism, security
    Cons: Dimensions

    Summary: We recently moved from the South to California, and U-Pack's Relocube really made the whole experience a lot easier. For such a long move, the price is going to be high no matter who you choose, and ABF was the best price we could find. It was even ... read more

Showing 1-20 of 719 reviews
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