Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Mar 16, 2002
Pros: None
Cons: Dishonest, deceptive, foul-mouthed, no customer service, aggressive disdain
Summary: In short, American Auto Shipping has no right to be in business. They aggressively deceive, lie to, and taunt the customer as soon as something goes wrong, and generally something does go wrong. For starters, you can be guaranteed that AAS will invoke ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 24, 2007
Pros: none
Cons: Bad service, rude, frustrating to deal with, does not live up to promises
Summary: They do not care for their custmers or their reputation, read this please to save yourself stress!! I contractd them to ship my car from Hawaii to Illinois, my car made it to long beach California with no problem. Once my car had been available or ... read more
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Rated a Helpful Review by the Epinions community
Jul 25, 2006
Pros: The car did arrive unharmed... eventually
Cons: "Company President" acts like an ex-con! Terrible. Untrustworthy. Unreliable. Deceitful. oh, and incredibly RUDE.
Summary: First, THANK YOU Epinions.com! Thanks to places like this site, regular people have an opportunity to save others from companies like this and "out" these terrible businesses. My only question is Where are the FEDS? They are supposed to regulate these ... read more
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Rated a Helpful Review by the Epinions community
Jul 16, 2005
Pros: American Auto Transport at least responded to all my inquiries
Cons: Rude, deceitful, slow
Summary: I have one thing to say and I will say it right here at the beginning: Never, ever use American Auto Transport, or M & E Auto Transport, to ship your car. To leave no doubt as to which companies I am referring to, here is a little more information: ... read more
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Rated a Helpful Review by the Epinions community
Jul 7, 2003
Pros: Convincing Sales guy
Cons: Poor communications, slow pickup, no call upon arrival, dent on passenger door of vehicle
Summary: I settled on this company because they had a nearby delivery point close to my home and also a local ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 5, 2003
Pros: the first phone conversation was pleasant
Cons: everything for them is a con
Summary: I was looking for a company to ship my new hearse from San Jose, CA to Espanola, NM. I emailed or ph ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 9, 2002
Pros: NONE!!
Cons: Once they take your money,they could care less about you as a customer!
Summary: I contracted American Auto Shipping to send my car from Honolulu, HI to Maryland. I received a verbal "it shouldn't take more than 4 weeks" from Nina in customer service. I paid a LARGE sum of money in the month of June. My car was supposed to be ... read more
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Rated a Helpful Review by the Epinions community
Sep 23, 2002
Pros: None.
Cons: Deceptive, misleading, incompetent...
Summary: One month ago, I was completely ripped off by American Auto Shipping - in a manner almost identical to the accounts described here.
My story:
I contacted American Auto Shipping a month before the date of my move to ship my car from ... read more
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Rated a Helpful Review by the Epinions community
Aug 8, 2002
Pros: absolutely none!
Cons: too many to list here
Summary: In April of 2002 I contracted with American Auto Shipping to transport my 1948 Ford Coupe from Michigan to its buyer in New York State. I placed a $375.00 deposit on my credit card for an enclosed auto transporter; the buyer was to pay the balance upon ... read more
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Rated a Helpful Review by the Epinions community
Aug 5, 2002
Pros: None
Cons: Still Waiting for My Car--two months later
Summary: We were in a pinch. We desperately needed our vehicle to be shipped. So on June 14, 2002 we contracted with and paid American Auto Shipping $795 by credit card to transport our vehicle. It is now August and we still don't have our vehicle. Do I need to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 30, 2002
Pros: None
Cons: Lied. Did not return phone calls.
Summary: After waiting more than 7 weeks for someone to pick up my car, I finally canceled the order (we'll see how difficult it is to get the credit to my credit card).
I received an email on June 12 thanking me for my order and informing that I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 26, 2002
Pros: Initial Sales pitch
Cons: customer service, terms and conditions tailored to eventually loot!
Summary: I contacted AAS asking for a quote to ship my car from California to the East coast. I was forwarded to a friendly customer representative named Cindy Sales. From what I heard I thought her to be professional and willing to go the extra mile to help out. ... read more
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Rated a Helpful Review by the Epinions community
Jun 20, 2002
Pros: Nothing nice to say about this terrible company.
Cons: Wretched customer service, failed to perform on contract.
Summary: Following is a summary that we sent to our Credit Card Company concerning our dispute of the charges. It was worse that the summary suggests.June 20, 2002
I received a quote from American Auto Shipping of $895 via email for shipping my ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 6, 2002
Pros: None at all.
Cons: TRAUMATIC!. Very Bad Company. Friendly till they get your business. After that, NASTY!!!!!!
Summary: They are very nice initially while giving quotes,etc. They also say that your car will get picked up in a 3-4 day window and then 8-14 days for transit. And they said those are the worst case numbers and it generally is much faster. Yeah Right!!! My car ... read more
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Rated a Helpful Review by the Epinions community
May 29, 2002
Pros: excellent sales pitch
Cons: dismal customer service, no control on shipping, vague information
Summary: I called a bunch of auto haulers to take my car from Texas to New York. AAS responded very quickly and seemed very professional. They were very courteous and responsive on the phone. Before placing the order I inquired if I could have the care by a ... read more
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Rated a Helpful Review by the Epinions community
May 9, 2002
Pros: To be utterly honest: NONE
Cons: Customer Service and Actual Delivery of Car
Summary: I cannot stress the amount of aggravation, stress, and frustration I had to succumb to because of the dreadful service "provided" by American Auto Shipping. They are actually the anti-model of what a service-oriented business should strive to become ... read more
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Rated a Helpful Review by the Epinions community
Mar 13, 2002
Pros: Zero
Cons: Unlawful surcharges, delays, zero customer service, zero supply chain management
Summary: DO NOT USE THIS COMPANY. Once your service is complete, the company will wait one-two months and then charge you a $50 fuel surcharge per the "terms and conditions". If you already used American Auto Shipping and received this charge take it up with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 12, 2002
Pros: bets price, friendly courteous drivers, timely shipping
Cons: none
Summary: Shipped 62 Olds 88 to Miami, Fla from Western NC. I received a quote the same day I requested one. Total shipping time was 2 days (faster than first class mail). There were no problems. They had the best price quote (beat some by over $300) and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 10, 2002
Pros: excellent response, fair pricing, courteous driver and dispatcher
Cons: none
Summary: Excellent service and speed of delivery. Driver was very courteous and professional despite harsh weather conditions and the fact that I am located in a very rural area. He called and promised the delivery that day, and delivered despite bad local ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 2, 2002
Pros: Excellent service, timely pickup, courteous and professional personnel throughout the process.
Cons: I can't think of a single con to mention here, the service was exceptional.
Summary: Throughout the process of shipping my 1999 Ford Ranger truck from San Diego, CA to Honolulu, HI, I was thoroughly impressed by the timeliness, professionalism and service provided by American Auto Shipping. I had shopped around other shippers and ... read more
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