Atlas Van Lines

95 ratings (95 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Lafayette Storage scores one for Atlas Van Lines

    Nov 30, 2001 by
    Rated a Very Helpful Review
    Pros: Stuff made it Friendly folks!
    Cons: Scavenger Hunt

    Summary: Monkey, hubby, and I recently moved. We left the frozen land of Rochester, NY to the frozen land of Olathe, KS. (Yes I do realize that next summer I'll be complaining about the heat). His new employer just cut us a check to pay for everything ... read more

  • Horrendous Move

    Sep 30, 2013 by
    Not yet rated.
    Pros: The company did handle the damage to the staircase in a prompt and satisfactory fashion.
    Cons: Horrible loading with extensive damages. Settlement offer well below the value of the furniture damaged.

    Summary: I wish I had read these reviews before we engaged Atlas to move from Minnesota to Houston. If I had I might have been aware that we were hiring the gorillas from the old Samsonite commercial. Atlas made our move into an unmitigated disasterThe ... read more

  • Worst Experience Ever DO NOT USE ATLAS VAN LINES

    Jul 16, 2012 by
    Not yet rated.
    Pros: None
    Cons: All of the above

    Summary: Atlas Van Lines was hired by the company I work for to relocate my belongings from Louisiana to Ohio. The company provided a pick up date but could not confirm a delivery date until two days before delivery very inconvenient when you have a busy ... read more

  • WATCH OUT or JUST STAY AWAY!!!!!

    May 31, 2012 by
    Not yet rated.
    Pros: The movers were very pleasant.
    Cons: Deceptive, irresponsible company with non existent customer service

    Summary:  Atlas was contracted to move belongings for a price, much based on weight. The move was from New England to Miami. A moving consultant came to my home, inspected my property and as a professional, estimated the weight of the move. A week ... read more

  • Damaged Furniture and Boxes!

    May 18, 2012 by
    Not yet rated.
    Pros: - Curteous 'administrative/customer support' staff
    - On time service
    Cons: - Every box: crumpled, crushed, kicked in, ripped open
    - Most furniture: scratched, gashed, chipped

    Summary: After browsing a few companies, decided to go with Atlantic based on the low quote. The administration and initial contact was professional and positive, and we were excited for the move. Warning: the quote is based on shipping weight - we shipped double ... read more

  • OMG!!! Why are you in this business???

    Mar 29, 2012 by
    Not yet rated.
    Pros: none
    Cons: all of the above

    Summary: I have moved a lot over the last 5 years and i can understand things dont always go as smooth  whatever.. it happens. This however was by far the WORST experience i have have ever had. Started off great with the lady coming in to sign us up. Very ... read more

  • Move with ANYONE ELSE. Miserable Experience

    Mar 23, 2012 by
    Not yet rated.
    Pros: That I didn't have to move myself.  But I wish I had done so.
    Cons: Dealing with the company, broken furniture, being told the company didn't care about my satisfaction

    Summary: American Transportation System Corp (0136) in Albuquerque, NM division of ATLAS Van Lines.  Simple move, less than 5 miles down the road.  Ended with 2 brand new pieces of furniture dropped, the doors mangled.  I was told their furniture ... read more

  • Victimized our family!!!!!!

    Oct 1, 2011 by
    Not yet rated.
    Pros: I never have to deal with them again
    Cons: We were victimized!!!!!

    Summary: This company totally victimized my family..... please don't use them!!! they picked us up in New York and were going to take everything we cherished and owned to Georgia. They told us 3-5 days guaranteed !!! So on day five my wife and I sat on the porch ... read more

  • Steer clear

    Aug 20, 2011 by
    Not yet rated.
    Pros: Uh, tell me if you know any
    Cons: Just read my review

    Summary: The worst and crappiest movers ever. My husband's company recommended Atlas Van Lines to us when he transferred jobs from Utah and we unfortunately picked them. The only two reasons you should pick them is1. You are so tired of all your stuff that you ... read more

  • A Horrific Experience

    Apr 19, 2011 by
    Not yet rated.
    Pros: Great packing team. Didn't take terribly long for our stuff to arrive in Illinois.
    Cons: Seriously unethical. Lied to us.

    Summary: We moved from Missouri to Illinois in 2009 with Atlas and it was a complete nightmare. We were lied to and they attempted to fleece us out of additional money for services that were unnecessary. It was so bad my husband's employer, who paid for the ... read more

  • Middle of the road

    Nov 25, 2009 by
    Not yet rated.
    Pros: Could be worse, reading the reviews. 
    Cons: Packers seemed to be recruited from the local mall. 

    Summary: Moved from Boston to Chicago in November 2009.  Was quoted by a total of 4 different companies (United, North American, and Allied) with a range of $2000 in difference.  One key difference for us in terms of not losing items was that the truck ... read more

  • Recent Move

    Mar 18, 2008 by
    Rated a Very Helpful Review
    Pros: Timely
    Cons: Loss claims

    Summary: I moved from Small City A to Mid-Sized Town B with an Atlas Van agent, Nelson Westerberg. The movers did a good job at loading, and un-loading, and were very timely. I did a lot of the packing for them because to be honest I didn't want to take any ... read more

  • Want something done well? Don't choose Atlas..

    Jan 4, 2008 by
    Rated a Very Helpful Review
    Pros: I didn't have to drive 2500 miles myself.
    Cons: Liars, bad packing, items broken, delivery not on time, unreliable..

    Summary: My experience with Atlas Van Lines was horrible and I regret having hired them for my move. I should have rented a U-Haul truck and drove the 2500 miles myself. In November 2007 I needed to move from Montréal, QC, to Salt Lake City, UT. I got quotes ... read more

  • Moved from Vancouver BC, to Bay Area California

    Oct 28, 2007 by
    Rated a Very Helpful Review
    Pros: Acurate quote, they stuck to their word. Very professional service on both ends.
    Cons: - Nope, nothing broken stolen or damaged.

    Summary: We moved using Atlas Vanlines et al from Vancouver BC to Bay Area California. 0 success. We used Summit-Highland out of Langley,BC. They were an agent for Atlas Vanlines, and ACE relocation out of Oakland,CA handled the California end. It was very ... read more

  • There are far better choices

    Aug 29, 2007 by
    Rated a Very Helpful Review
    Pros: Good customer service "after the fact."
    Cons: Dishonest, slow and sloppy

    Summary: I recently moved from Aurora, Colorado, to Moore, South Carolina, and selected Atlas Van Lines, based on what I perceived as the professionalism of the sales agent who gave me the initial quote. Though the total bill (just over $10,000) was one listed ... read more

  • Items, stolen, broken, inaccurate estimate, a bunch of thieves, Beware

    Feb 23, 2007 by
    Rated a Very Helpful Review
    Pros: There were no Pros with my experience with Atlas Van Lines
    Cons: Liars, thieves, incompetent, you will be so sorry if you use this company.

    Summary: Moved to Vancouver BC from Western New York in 2001. Atlas gave a quote of 2250 dollars and assured me he was an expert at judging weight of loads as he does this all the time. The truck arrived on time and loaded our things. I was told the truck would ... read more

  • Conveniently "lost" expensive items

    Jan 16, 2007 by
    Rated a Very Helpful Review
    Pros: None. This company revealed itself to be both incompetent and corrupt.
    Cons: Unusually large quantity of lost and/or damaged possessions. Claims process focused on stalling.

    Summary: I unfortunately used Atlas (also known as Philpot in Atlanta) for a move from Atlanta to Charlotte, storing my possessions with Atlas for three months between move out in Atlanta and move-in in Charlotte. During the time in storage and when we were ... read more

  • Hassle Free Move

    Nov 14, 2006 by
    Rated a Very Helpful Review
    Pros: Price paid was $800 less than original estimate.
    Cons: None.

    Summary: We used Atlas Van Lines in March of 2006 to move our possessions approximately 75 miles from Milwaukee, WI to Northern IL. When I first found out we would be moving, I began the moving process by contacting several moving companies and had them ... read more

  • Move from Philadelphia burbs to NYC

    Sep 28, 2006 by
    Rated a Very Helpful Review
    Pros: Professional, competitively priced, efficient, responsible, hard working, and pleasant
    Cons: none

    Summary: Atlas moved me from a 4 story condo in the suburbs of Philly to a storage facility in NYC. I had a lot of concern about how a move to a storage facility would work without problems. I was concerned how I could possibly organize things so I might have ... read more

  • Don't trust them with your belongings!

    Oct 18, 2005 by
    Rated a Very Helpful Review
    Pros: Did not lose any belongings that were not worth money.
    Cons: They do not honor their warranty.

    Summary: Atlas Van Lines was hired to move my family from WA to CA. After unloading the items the driver informed me that the local Atlas Van lines affiliate in Seattle (Mitchell Moving and Storage) was not able to give us a copy of the moving inventory at that ... read more

  • Moving Hell-ooooh~Awake up call !!

    Aug 6, 2005 by
    Rated a Very Helpful Review
    Pros: Asst. had me change the High dollar amount form from NONE to actual value.
    Cons: My complaint is regarding Ernies Van and storage.

    Summary: we hired Ernie's Van and storage in grass Valley California/Atlas movers. The estimator for this company either got us mixed up with another family; or was just completely incompetent. For some reason he forgot to include in his estimate a lot of our ... read more

Showing 1-20 of 95 reviews
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