Bekins Van Lines

Pros: They only damaged about 10 things
Cons: See my review

I’m sure if you are looking at this review you are aware of the reputation that the moving industry has. Bekins did not fail to add to the stereotype. A nice elderly gentleman showed up at our house. He could not have been nicer. Little did we know ...

Pros: The men actually moving us were the nicest!!!! Sales and office people suck.
Cons: Bekins will lie to get your business and change the rules on moving day.

My experience with Bekins was a nightmare. My family and I were moving from Calif to Texas, by ourselves!!. I am a single mother of 3 with a grandfather to take care of and I recieved a "guaranteed" quote of $4400 after a "salesperson" came to my house ...

Pros: NONE. Real cost is a lot more than what we were quoted.
Cons: THEY DON'T CARE. Godspeed with your move if you choose them.

Steve Ward and the Bekins Texas franchise is by far the worst move I have ever experienced. I have received half my furniture while the other half is on their docks over a week later because they misplanned. I am treated horribly by their staff since ...

Pros: Local packing and unloading teams from SF and Denver.
Cons: Corporate, communication, Fresno local agent, customer service, Fresno team, attitude of reps.

I used Bekins Van Lines to relocate from Fresno, CA to Loveland, CO. Having moved from Europe and subsequently twice before in the USA I thought I knew what I was looking for. I personally interviewed four different moving companies from local to ...

Pros: All items their packers wrapped came in perfect condition. Nothing broken.
Cons: Left dining room table & patio furniture in warehouse now no driver to deliver it

The end of March we paid Gates Moving of Venice(now Sarasota)FL to do the packing of our breakables and move all our household furniture and breakables to their warehouse until we were ready to have it all moved to our new home in TN. We paid monthly for ...

Pros: Great move.
Cons: Small ad.

I hired Boyer Rosene Bekins to move my mother and was very impressed with their service.  The girl that answered the phone was very helpful and didn't seem like she was trying to sell me anything.  The manager who came out to give the estimate ...

Pros: Got our things at least
Cons: They lie;do not care about you at all!

I hired this company with good faith involved at the time. I booked three months in advance. They came a day late after we had called numerous times for a pick-up as guaranteed in the contract. Nobody cares at this company. They never return telephone...

Pros: NOTHING!
Cons: Absolutely everything. Anyone interested in starting a class action law suit?

My driver made an attempted 1st delivery without notifying me he was coming. I returned home from work on a Tuesday to find a note that they were there and consequently took my belongings to "storage". After calling customer service and asking why I ...

Pros: None
Cons: lack of communication, unreliable, lack of customer service, wasting my time

I ordered a mattress and bed from US-mattress. They used Bekins for the delivery from Atlanta to Augusta. This company is unreliable and lacks in communication or customer service. Bekins has had my furniture for one week now. They attempted delivery ...

Pros: On time, no real furniture damage, no hidden charges.
Cons: More house damage than should ever happen, missing boxes, lied about using hired help.

Just finished a move from Phoenix, AZ, to Louisville, KY. Hadn't read all the negative reviews on Bekins or might not have chosen them. We definitely had mixed feelings about them when it was all done. First, our experience was a whole lot better ...

Pros: no questions asked for claims
Cons: they still owe me money and will not pay

We moved from IL to FL in August 1999. We choose Bekins because after 6 estimates there's was the one in the middle and they had great references and options. The only thing good about them was the no questions asked on the damage and stolen claims.
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Pros: None
Cons: Did not take responsibility for broken items Expensive Delivered goods in pouring rain

We used Bekins to move across country even though it was more expensive than others to ensure the safety of our belongings. They delivered our stuff in the pouring rain and refused to re-schedule without charging $400. When I explained I was worried ...

Pros: We only paid 3500 from San Francisco, CA to Cambridge, MA
Cons: The packers broke a drawer in the kitchen. Can't keep dates.

We moved a one bedroom from San Francisco, CA to Cambridge, MA. Not a lot of stuff, and no car. As other reviewers have stated, Bekins seems to provide a social service by employing the packers they do. This is fine with us, these guys need jobs, too....

Pros: hard to find any
Cons: Overall lousy company with little to no regard for the customer.

We moved from Philadelphia to Madison, WI for a job relocation. The estimator had no idea how to do his job and so simply lowballed an estimate from another company. On the prearranged moving date, the company canceled twice - 2 days in a row - they ...

Pros: Prompt delivery.
Cons: Misquote price. Poor communication. NO CUSTOMER SERVICE.

First they quoted me a reasonable rate, almost half of the other quotes. When they delivered my belongings, the price had more than doubled. Rather than admit their "President" had misjudged the weight of my things, they claimed I added a lot of ...