Bekins Van Lines

Pros: nothing
Cons: every aspect of my experience with Bekins

Moving back to Chicago from Las Vegas using Bekins Move Services was one of the most frustrating things I have ever done. I would love to write about the good aspects of my relationship with Bekins, but there would be nothing to write about.

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Pros: The packing team was friendly.
The driver seemed to be managing the loading team pretty well.
Cons: Did not deliver on the agreed-upon time span
Did not provide actual weight

I moved from FL to WA. I gave my business Bekins with the condition that my furniture would be delivered no later than July 17th. I was starting a new job on the 20th. Besides having a contract, the sales person (Alain Tuleda) gave me assurances that ...

Pros: Maybe they will be bankrupt before you are ready to move.
Cons: Impossible to collect a claim!

When we selected the low bid we did not expect low quality and non-existent customer service. When I purchased insurance I was told the "For All It's Worth" policy would replace all damaged goods. THEY LIED!
I filed a claim (the claim form phone...

Pros: Packers did an excellent job, when they eventually arrived.
Cons: Late arrival to pack. Arrived destination to unload at 9p.m., finished unloading 2a.m.

We have relocated many times over the years, but this was the worst move we have ever experienced with a moving company. My husband and I wish we had read these reviews before we employed Bekins Van Lines to move us from Florida to Georgia. We chose ...

Pros: The Driver and Loaders were very nice and extremely professional.
Cons: The estimator didn't.estimate. The packers didn't pack. The movers didn't move.

We're in the midst of a military move. and once again, the contractors have completely taken advantage of your (and my) tax dollars. First the estimator didn't "feel like" coming into DC to do our estimate so we talked over the phone. Mistake number ...

Pros: They have trucks.
Cons: They damage your belongings and lose everything else.

We moved with bekins in July 02 from San francisco to Washington DC. Our belongings were stored at their woodbridge VA warehouse for 4 months. They were delivered in November 2002. Not only did things show up broken but entire pieces of furniture were...

Pros: Not much. Is friendly and reliable when they want to get money from you.
Cons: I have been waiting 2 years & still have not collected on my claim.

My automobile was heavily damaged when Bekins moved it from New York to California as part of a larger move of household goods in September of 2000. Upon receiving the automobile, we noticed that it had received quite a bit of damage in the move. Bekins...

Pros: Sales agent was the only good thing.
Cons: Absolute worst service possible! Will not pay claim.

The sales agent was the only good thing about Bekins. Once they get the sale though, you can kiss the dream of having a stess-free move goodbye. The driver was 2 hrs late for pick-up and arrived w/ packers that were clearly not experienced. He was told...

Pros: Driver & local agent were as helpful as they could be, given the circumstances.
Cons: Extremely delayed shipment, misrepresentation of guarantees, no returned phone calls, obviously VERY poor management.

Reading these reviews is like re-living my nightmare all over again. I contracted w/ Bekins to move me from Las Vegas to Fargo, ND. I had a great experience with the man who came to give me a bid... having moved cross-country with a professional mover t ...

Pros: Can't think of any.
Cons: Careless drivers, damaged goods, unresponsive management, horrendous claim process, AVOID AT ALL COSTS!

Had a piano moved from FL to NJ in July 2001. Disregarding my concerns, movers put planks on the lip of my outside stairs. When the piano was rolled up, steps were damaged. Driver and/or helper tried to hide broken pieces in bushes and drove off! Luckily...

Pros: Packers were courteous, if cretinous
Cons: Incompetent, surly, stupid, dishonest, badly organized.

The estimator was pretty good and the price was in keeping with other movers, but the service was hopeless. They removed doors in my house and damaged door frames without telling me in order to remove furniture that I had moved into the house without any...

Pros: Reasonably priced, nice salesman on first visit
Cons: Dishonest, careless, promises not kept

Bekins (Allstar Moving & Storage) of Albuquerue was our 4th quote for a move from Albuquerque to Denver. The salesman beat another quote and promised me a free "thorough house cleaning" when they were done moving us out. It turned out that this was a ...

Pros: Can't think of one.
Cons: No on time delivery, bad representative. Unorganized packers. Poor communication

After having just made a cross country move one year ago I felt like a pro going into this move. The Bekins rep answered all my questions the way I wanted and bid middle of the road so we went with them. What a mistake. The packers forgot to pack half of ...

Pros: Sales
Cons: Packing, reliability, and everything else.

My first experience with movers in the US has been bad (Allied Van Lines), but with Bekins it's a nightmare, which is not over yet. Excellent sales force, horrible packers (also, they lie), and totally unrealiable service. They have yet to deliver ...

Pros: Price
Cons: Uncaring movers, tons of breakage, hours late, slow claims department

Wow, talk about a company that really doesn't care. They talk a good game up till moving day, with very competitive prices and assurances that they'll handle your belongings with kid gloves. It is obvious the drivers simply hire out of work guys off the ...