Bekins Van Lines

Pros: Great services at every level!
Cons: Nothing negative to say.

I agree with a person who said, "Reasonable rate, great customer service, great service from estimator to packer to movers."- this was my experience also.
The driver was great, very friendly, helpful, on-time. My move was very smooth, and everything went as promised. The company was very accommodating to my needs. I had no worries or headaches.
I will definetely use them again.

Pros: They did a nice job.
Cons: Don't be held up by Bekins- Get it in Writing

We were guaranteed by the estimator that the cost of the move would be between $10,500 and not more than 11,338.30 and signed a contract to the higher amount. We were guaranteed several times by the estimator that it would not be greater than this amount. They came to our house and refused to off load unless we paid them and extra $4259.75. They were coming from California to Grants Pass and had our cell phone number. They never called and would not accept a personal check upon delivery. To date, they have not responded to our correspondence (over two months). The second time (we had items in their storage) and demanded that they place it in writing that this was the absolute most they would charge us. They came through this time. It is unfortunate that we can not rely on companies to deal honestly with people with out making them sign in blood.

Pros: Reliable and pleasant
Cons: They tend to push for insurance coverage.

Having read several negative reviews of Bekins, I was nervous about our move. My fears proved to be groundless. Our packers, Shannon and her assistant, arrived on time and were professional and competent. The movers, Jesse and his assistant, were later than planned, but phoned to say they would be late. They were both painstaking and careful. Nothing in our condo was damaged as they moved out our furniture.
Our furniture was delivered one day before the window in the contract, but the mover, Mark, called and asked permission to do so. This was not a problem. Mark arrived when he said he would. It was late in the day so he wasn't able to get any help. He moved everything in and set it where we wanted, and put the bed together. None of our furniture was damaged or lost in its move from Florida to Massachusetts.
I would certainly recommend Bekins.

Pros: NONE
Cons: Horrible customer service. They don't stand behind their insurance on moves.

We used Bekins twice in one year (shame on us). The move was horrific! Besides the bad packing and late pickup and delivery, there was a lot of damage and missing items. When a claim was filed the their response was little if nothing. When we questioned their settlement, they said the case was closed and we could write a letter of protest if we felt the need. I have never received such LOUSY customer service. They just don't care about the people they service. They have your money and it is too bad for you if things are damaged or missing. I will never use them again and I hope you don't either if you are considering them. If I treated my customers like they do theirs, I would have been out of business years ago.

Pros: First move was great. Get references for the team that will be moving you.
Cons: Too much damage to be acceptable and the treatment post-move was unacceptable.

Used Bekins twice. The first time was an older guy in charge and the move went flawlessly without any damage. Second time was two guys in their 20s and there were numerous nicks and scrapes - nothing serious - about $650 total damage. Based on the number of knocks, I believe this was negligence but Bekins refused to cover the full cost and paid only $.60 lb. If it was accidental I would accept this, but with so many knock it had to have been negligence. Their handling of this post-move was totally unacceptable.

Pros: service
Cons: none

We moved from Carson City NV to Beaverton, OR in Oct 04. This move went very well. The service was excellent on both ends. We were lucky enough to have a driver that had been with the company many years and who had a good team of loaders. There were no hidden charges at the end of the job. I would highly recommend using this company.

Pros: 99.9% of what we packed made it even though boxes were damaged.
Cons: We haven't heard from Morgan Moving at all.

A half full truck showed up for a full truck move and they blamed the driver.  We lost a day of driving with our 4 small kids and we had to get to the close on our new home.

Our furniture was treated badly.  (3 written pages of damages!) There was nothing but finger pointing and excuses.  They lost parts of furniture they needed to be put back together.  Nothing was confirmed as being delivered.  Tags were missing from items so we don't even know what to put on our claim forms.  One fourth of what was on the truck was dumped in our basement.

The second crew showed up for the second half of our things and were told there were only 15 pieces!!  They exagerrated greatly on the condition of any items they had to wrap; such as furniture. 

They also damaged a $10k hot tub after we told them not to put it on its side to move it.  This move was through Morgan Moving and Storage, the Bekins agent, from Nashville to NH.  Our only positive experience was the movers that brought our "overflow" up from Nashville.

Pros: prompt, courteous, on time , no breakage
Cons: none

Interstate movers of Greenland NH are agents for Bekins and in all fairness To them I am writing to say that they are a major feather in Bekins corporate's cap. Eric the salesman was up front and honest. When I directed him and his boss Lance to this site to read some of the horror stories, I got a call from Lance asking me how many negative comments I had read singling his particular company out, to which I had to answer :none. They were the low bidder of 4 companies I interviewed. They were prompt with the quote, on time the day of the move, the utmost of professionalism in Packing and got my stuff from Mass. to Montana within hours of the promised time. A+++++ The packer and the driver were the balls, and Kudos to Bekins, the driver was headed for Seattle to report for duty for a tour in Iraq and they let him take my load with the rest of the truck empty.
thanks guys for a great moving experience. J. Holden

Pros: Accomidating, quick and great service
Cons: Broke 1 lamp, but I filed a claim and received cash.

I use Tri-Valley Bekins to move from Pleasanton, CA to Goodyear, AZ and had a great experience. Due to some last minute poor planning on my end, my job was a rush. Tri-Valley was able to get me pick-ed up and delivered in about 7 days.

My driver Russ McLod (sp?) was very nice and helpful. It seemed liked he actually cared about my stuff.

Thank you Tri-Valley Bekins for making my move "careful, quick and kind"!

Move cost $5900 for about 14,000lbs with some packing.

Pros: no pros
Cons: don't deal with this company

I have been fighting with Bekins movers who moved us from Florida to Texas. The truck was late 5 days. A lot of our stuff was missing or broken. We have been fighting with them for 6 months and the answer the give us is that they are working on it.

Pros: Responsive, thorough packing, arrived exactly on time, good communication, no damage to our property
Cons: One of the packers stole a Dr. Pepper from the fridge (not bad)

My wife and I were very nervous about using Bekins because the reviews on this site were very discouraging.

We contracted with Bekins 2 weeks from move time for a full pack and move (no vehicles).

Fortunately, our experience with Bekins was fine. They showed up on time, packed everything well, and loaded/unloaded with care.

Cost of our move $5200 for around 9,000 lbs.

Pros: None
Cons: Late, rude, forgot my furniture, not helpful at all, liars

I will never use Bekins again!  Not only was my shipment 3 weeks late, so I have been living without furniture, but they call me the day before my furniture is to arrive to tell me that they forgot to load my couch and coffee table, which are still sitting in the warehouse!

These people have not offered to discount the cost, and have not even offered to expedite my couch.  They are just saying they forgot it and there is still no truck scheduled that can bring it down to me.  We are talking about 800 miles, not 1500! 

These people are the worst!

Pros: None
Cons: A real bait-and-switch operation .... the kind you hear about in the news. Totally untrustworthy.

I've moved many times in my life and using Bekins of South Florida in 2005 was the worst moving experience in my life.

They had one of their estimators come to my home, look at all my furnishings, and issued a firm quote. I accepted the quote and a few weeks later they came and loaded up my stuff.

While my furniture was in transit, Bekins of South Florida called to get my credit card number for payment. The price was a lot higher than what I was quoted. Bekins response was that "a revised quote" was issued THAT I NEVER RECEIVED NOR WAS TOLD ABOUT.

All in all, they had my stuff and wouldn't deliver it until I paid. It was extortion. I WILL NEVER USE BEKINS AGAIN after the experience I had with Bekins of South Florida.

Pros: Seemingly helpful on the phone
Cons: Contract doesn't match with phone discussions

I am writing about Scott Kerr of A & P Moving in Novato, California (Bekins Agent 0515). We initially thought that he was extremely helpful, and the details of our move were discussed at length on the phone, but the contracts that were sent to us never seemed to match with what was conveyed on the calls.

When we expressed our concerns with the discrepancies he basically told us that he was unwilling to modify the contract any further, and that if we couldn't "trust him", we should take our business elsewhere.

We will be doing just that.

Pros: Nothing comes to mind, but then I've lost my mind on this move.
Cons: don't even go there. I'm too upset.

I still have nothing but the clothes on my back. Entire household picked up in Cleveland on 4/17/06. It's now 5/1/06 and I'm here in NC.....do you know where your entire household goods are? I don't. I just sit in my new beach chair I bought ( I have 6 on the missing truck, I needed this one like a hole in the head). I wear my new bathing suit I bought (I have 4 on the missing truck). I eat fast food 3 times a day that I buy (I do have pots and pans somewhere on the missing truck). I hope the Bekins employees have a really lousy week cause they don't give a rats as#!*.