Bekins Van Lines

181 ratings (169 Epinions reviews)
Epinions Product Rating: Disappointing
5 stars
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9
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  • STAY AWAY!!!!!

    Sep 28, 2012 by
    Not yet rated.
    Pros: Employees in Austin who unloaded our truck were professional, courteous, and efficient.
    Cons: Poor customer service, late delivery, several pieces of furniture broken, iPAD stolen by employees

    Summary: STAY AWAY.We recently used Bekins A-1 Movers, Inc to move from DC to Texas. Unfortunately, our experience with Bekins A-1 Movers, Inc left many things to be desired. Our belongings arrived in Texas almost 20 days after they were picked up in DC. ... read more

  • never use this company

    Jul 20, 2012 by
    Not yet rated.
    Pros: none at all
    Cons: I have nothing with me in a new city.

    Summary: As far as I am concerned, this is the worst moving company ever. They broke the 3 week contract deadline and 2 weeks after their contract deadline, I still dont have my things. Everyone has been incredibly rude and unhelpful.I moved from Oregon to ... read more

  • NEVER!!! IDIOTS!!! Never never never use these crooks, never never never!

    Jun 13, 2012 by
    Not yet rated.
    Pros: Mike in Honolulu was a pleasant lying jerk fool moron dipsh-t, motherf-cker.
    Cons: Ruined my furniture, morons, idiots, never use these creeps.  

    Summary: These morons ruined much of my furniture. It was shipped from Hawaii to Utah and the Utah folks (not Bekins), opened the crate and gasped in horror, "You better look at this!"  They had put a bunch of heavy stuff with NO blankets, ties, or ... read more

  • Bekins Van Lines- worst experience ever

    May 15, 2012 by
    Not yet rated.
    Pros: Moving across the country it definitely helps to have a moving company.
    Cons: The stress of others not caring for your things like you do.

    Summary: We moved 10 months ago. We were not given an option on insurance for the move. We were told that everything we packed would only be covered at $.60 per pound but everything they packed would be covered 100% of it's value. Moving day came, we packed ... read more

  • Several damaged and missing items

    Feb 18, 2012 by
    Rated a Very Helpful Review
    Pros: Every single thing was itemized with a specific number and had a written explanation.
    Cons: We had several broken and missing items. Our damage claim was almost completely denied.

    Summary: I would NOT recommend using Bekins Transfer and Storage located at 108 Brooke Rd, Pottstown, PA, for any of your moving or storage needs.  They did about $400.00 worth of damage to the house we were selling, as well as damages to our personal items ... read more

  • STAY AWAY from BEKINS!!

    Feb 2, 2012 by
    Not yet rated.
    Pros: I don't see how this company is still in business.
    Cons: I cannot recommend this company at all.

    Summary: On moving day, there were no packers; so the drivers apologized and had to pack. The shipment was not picked up in a timely fashion, as the truck that was sent was too small to fit all of our goods. The large items, such as furniture, were left in the ... read more

  • An awful experience from an awful company

    Oct 4, 2011 by
    Not yet rated.
    Pros: Friendly loaders and unloaders
    Cons: Not helpful with complaint
    Poorly estimate delivery dates

    Summary: I used A & W Transfer & Storage, the Amarillo, Texas, affiliate of Bekins. I was not satisfied.Going on recommendation of a friend, I used A & W to move from my one-bedroom apartment in Amarillo to Austin, Texas. The movers showed up ... read more

  • Disappointed and frustrated with Bekins

    Sep 29, 2011 by
    Not yet rated.
    Pros: Reasonably priced
    Friendly local crew
    Cons: Difficulty in scheduling delivery
    Several damaged and missing items

    Summary: We recently relocated for business and had Bekins Van Lines move our household goods. We also had them keep our goods in storage for three months. The front end experience was wonderful! The packing and loading crews were on time and very ... read more

  • Bekins of Wilkes-Barre Ė terrible branch manager

    Sep 16, 2011 by
    Not yet rated.
    Pros: little damage, few things lost
    Cons: the branch manager

    Summary: After reading so many horror stories on this website about damage, theft, lies, etc., my complaints – incompetence and rudeness – pale in comparison.  Nonetheless, they were the worst movers we’ve ever had, so here is our bad ... read more

  • Damaged and missing items

    Sep 8, 2011 by
    Not yet rated.
    Pros: They delivered on time.
    Cons: Incredibly bad customer service. Insurance coverage is a lie!!

    Summary: We booked a cross country move with Bekins through Action(Denny Schlotfeldt) moving company out of Spokane, Wa. We did hire the movers to pack for us as well as the "for all it's worth coverage". We initially were told it would take 3 days to pack and ... read more

  • Bekins is Unscrupulous

    Aug 22, 2011 by
    Not yet rated.
    Pros: None
    Cons: Late delivery. Unprofessional staff.

    Summary: I invite you to visit this website: http://www.bestmovingcompanies reviews.com/7363/moving-compan ies/ 5 Unscrupulous Practices Moving Companies Would Never Want You To Know. Bekins have violated #4: 4. Lack of moving experience from ... read more

  • They CAN'T meet your deadlines

    Aug 10, 2011 by
    Not yet rated.
    Pros: HMMMMM.....    HMMMMMM..... HMMMM..... 
    Cons: THEY ARE IN THE MOVING BUSINESS

    Summary: We booked a move with Bekins after considering several different companies.  It is now closing in on August 11th, 2011, the last day of the window for delivery of our furniture. Currently our stuff is in a warehouse in the Seattle area. Yesterday we ... read more

  • Moving can be quite stressful, IF you don't start off on the right foot!

    Aug 3, 2011 by
    Not yet rated.
    Pros: Honest, reliable, friendly. Genuine concern and care for my valuables
    Cons: I can not think of one con

    Summary: When I found out I was being relocated for work again, needless to say I was less than happy. I remembered reading some of the negative reviews written here while looking for some recommendations and wanted to make sure I came back to put my two positive ... read more

  • Beware of Bekins

    Apr 20, 2011 by
    Not yet rated.
    Pros: Cheapest
    Cons: Broken and scratched furniture, and a lot of red tape!

    Summary: I am in the military and after getting married, I had to move my wife to my current duty station. We used Bekins because they were the cheapest of all the moving companies. When they delivered her household goods, we found almost all of the furniture ... read more

  • Hidden Costs, Non-Professional Movers

    Apr 18, 2011 by
    Not yet rated.
    Pros: They weren't the cheapest but they were on time as stated.
    Cons: Extra costs that they don't tell you about. Horrible handlers and they cost you more!

    Summary: We chose Bekins for our relocation to another State.  The packers and movers that were utilized made remarks or asked personal questions about our belongings as they went through our home.When we were provided a quote by Bekins, they sold us ... read more

  • Negative Experience using Bekins

    Apr 13, 2011 by
    Not yet rated.
    Pros: The movers were curtious & professional, No damage on move
    Cons: A-1 Is unethical & poor customer management

    Summary: For anyone thinking of using Bekins and in particular A-1 Movers, a business partner of Bekins - I would really caution you to do your homework and look at other alternatives. My move came in 20% OVER estimate (average under/overage is 5 to 7%). The A-1 ... read more

  • Carry your furniture there on your back, it will be less stressful.

    Dec 29, 2010 by
    Not yet rated.
    Pros: Actual moving personnel were professional and courteous.
    Cons: Rude, incompetent staff.  Damaged items.  Missed original delivery estimate by 2 weeks.

    Summary: How I wish I would have read the reviews here on Epinions before we contracted with Bekins to handle our 600 mile move.  One look at their current one-and-a-half star rating would have sent us elsewhere... but instead, we get to join the ranks of ... read more

  • Stay Away Fom Bekins

    Dec 6, 2010 by
    Not yet rated.
    Pros: None
    Cons: Dishonest, poor customer service, don't do what they say they are going to do.

    Summary: I am in the middle of a corporate move from PA to MD and find dealing with Bekins a joke from the sales rep who nevers calls you back all the way to the President's office at Bekins. I have done corporate moves before and this company is the worst for ... read more

  • Worst Moving Company - AVOID

    Oct 18, 2010 by
    Not yet rated.
    Pros: None.
    Cons: Dishonest, unethical, incompetent, no responsibility taken for failure to complete move.

    Summary: I had to move from Portland to Texas, so I thought this time I'd pay big bucks to get it done 'right'.  I thought that will be one less thing to worry about.  This guy named Wayne visited me in Portland and proudly showed me the BBB ... read more

  • The WORST

    Oct 6, 2010 by
    Not yet rated.
    Pros: Their loading and unloading crews were compenent, but they were agents.
    Cons: Promises from salespersons and scheduling departments cannot be trusted.

    Summary: I hired Bekins for my interstate move on the basis of their reputation and their in-person visit by their salesman.  To get my business, they agreed to my critical move-out and delivery dates, but their promises were false.Bekins picked ... read more

  • NEVER USE BEKINS MOVING EVER!!!!!!!!!

    Sep 14, 2010 by
    Not yet rated.
    Pros: Nothing
    Cons: Things lost or broken and things wrapped that shouldn't be.

    Summary: I had a military local move done and I can't possibly more stressed out with them. The arrived 30 minutes late which I didn't care to much about but they packed a full grease container when I told them not too and grease got over EVERYTHING.Some how ... read more

  • Horrible!

    Aug 27, 2010 by
    Rated a Very Helpful Review
    Pros: None.
    Cons: See above!

    Summary: If I had known how many of my belongings were going to be damaged and apparently thrown out I would have unloaded the truck myself. The first thing they unloaded was my mattress, which was unwrapped and drug across my driveway through a puddle of ... read more

  • Boyer -Rosene in IL HAS NOT DELIVERED OUR TRUCK OF GOODS

    Jul 16, 2010 by
    Not yet rated.
    Pros:  There are no pros to this company.  
    Cons: There are so many!

    Summary: I am writing in hopes that you can help. My husband and I  used Bekins Boyer Rosene 1121 North Ellis Street, Bensenville, IL 60106-1115(847) 439-0152 to move us from IL to Tx.  They came out and gave us a quote and we had a ... read more

  • HORRIBLE!!!!

    Jul 11, 2010 by
    Not yet rated.
    Pros: NONE
    Cons: DISHONEST; DECEITFUL; ABUSIVE; RUDE; CARELESS; UNPROFESSIONAL; REPREHENSIBLE

    Summary: SEVERAL Bekin employees made a serious scheduling error in their contract with us, so instead of fulfilling their contract with us, at their convenience, they handed our belongings off to another moving company we'd never even heard of WITHOUT OUR ... read more

  • NIGHTMARE EXPERIENCE

    Jun 29, 2010 by
    Not yet rated.
    Pros: The packers (who did NOT work for Bekins) were very nice
    Cons: Everything.  Clueless.  People who work for Bekins are extremely rude.

    Summary: This was the worst experience ever.  Bekins is full of incompetent, rude and ineffective employees.  They did not follow through on any of their appointment dates or obligations.The agent who came to give us the intial estimate did not ... read more

  • Bekins Hawaiian Movers

    Mar 8, 2010 by
    Rated a Very Helpful Review
    Pros: Competent and friendly office personnel. Fixed any issues I had.
    Cons: Lazy, clumsy movers who dropped my boxes and stained my carpet.

    Summary: Our move was paid for by the military, so I'm afraid the movers felt they could do a crap job because they're getting their money no matter what. The office personnel were friendly and helpful. The movers, however, didn't seem to have any respect for my ... read more

  • Bekins Transfer & Storage - Pottstown, PA

    Nov 13, 2009 by
    Rated a Very Helpful Review
    Pros: Moving crew was careful (except for the lost pillow) and courteous.
    Cons: Poor communication, lousy follow-through, very questionable billing practices.

    Summary: Absolutely would not recommend using this company.  The work crew themselves were courteous and generally very good.  The office staff and moving consultant, on the other hand, have made our experience with this company so bad that I would not ... read more

  • AVOID Bekins Moving and Storage co.

    Jul 14, 2009 by
    Rated a Very Helpful Review
    Pros: The packing team was friendly.
    The driver seemed to be managing the loading team pretty well.
    Cons: Did not deliver on the agreed-upon time span
    Did not provide actual weight

    Summary: I moved from FL to WA. I gave my business Bekins with the condition that my furniture would be delivered no later than July 17th. I was starting a new job on the 20th. Besides having a contract, the sales person (Alain Tuleda) gave me assurances that ... read more

  • Avoid Bekins at all costs!

    Jul 7, 2009 by
    Rated a Very Helpful Review
    Pros: They finally showed up. 
    Cons: Totally incompetent movers, didn't use padding or wrapping until asked, gouged us on price.

    Summary: Bekins came 2 1/2 hours late (driver and 2 "helpers").  The driver who was responsible for the move didn't even get out of the truck because it was hot, and had a couple of dirty, tattooed, incompetent losers load our furniture.  One of ... read more

  • Bekins should be investigated for theft and fraud.

    Mar 9, 2009 by
    Rated a Helpful Review
    Pros:  The packers did a pretty good job; few things were broken.
    Cons: Things were stolen and it was hard to track what/where/how for insurance purposes.

    Summary: I am so happy that Eopinions has Bekins Van Lines listed.  I have wanted to tell the world about our terrible experience with them to discourage others from using them.  I am convinced that they have a racket going.   The guy who ... read more

  • Customer NO Service

    Feb 23, 2009 by
    Rated a Very Helpful Review
    Pros: Sales person was good!
    Cons: Delivery of services SUCKED!

    Summary: Please use extreme caution when moving, if using Bekins.  My family moved across country last fall and have had a nightmare in dealing with them.  As with most, the sales person who came to our house was great.  She promised such great ... read more

  • Boyer Rosene Bekins

    Oct 28, 2008 by
    Rated a Very Helpful Review
    Pros: Great move.
    Cons: Small ad.

    Summary: I hired Boyer Rosene Bekins to move my mother and was very impressed with their service.  The girl that answered the phone was very helpful and didn't seem like she was trying to sell me anything.  The manager who came out to give the estimate ... read more

  • DO NOT USE FL GATES MOVING

    Jul 11, 2008 by
    Rated a Very Helpful Review
    Pros: All items their packers wrapped came in perfect condition. Nothing broken.
    Cons: Left dining room table & patio furniture in warehouse now no driver to deliver it

    Summary: The end of March we paid Gates Moving of Venice(now Sarasota)FL to do the packing of our breakables and move all our household furniture and breakables to their warehouse until we were ready to have it all moved to our new home in TN. We paid monthly for ... read more

  • Please I beg you : PICK SOMEONE ELSE!

    Jun 16, 2008 by
    Rated a Helpful Review
    Pros: Sales
    Cons: Packing, reliability, and everything else.

    Summary: My first experience with movers in the US has been bad (Allied Van Lines), but with Bekins it's a nightmare, which is not over yet. Excellent sales force, horrible packers (also, they lie), and totally unrealiable service. They have yet to deliver ... read more

  • 100% coverage zero deductible insurance does not guarantee

    Jan 17, 2008 by
    Rated a Very Helpful Review
    Pros: There no positive values for this company
    Cons: Total disregard for customer. no customer service, total isolation from human contact.

    Summary: Our move was between Chesapeake Va. and the Chicago area. We have used Bekins twice before on cross state moves and always had something damaged slightly, but they had their own contractor come to the home and fix what he could or give us replacement ... read more

  • Do not use this mover! They are horrible!

    Sep 28, 2007 by
    Rated a Very Helpful Review
    Pros: Driver polite and hard-working. Customer service representative polite and understanding, but inevitably useless.
    Cons: Agent lied, owner did not return calls, movers lazy, slow, damaged belongings, billing department rude.

    Summary: We had a bad move a few years ago, and were very concerned that it might happen again. We settled on Bekins after the agent, Jeff Grant, in Norfolk, VA convinced us that they were the ones to use. We had several concerns about moving our entire 4 ... read more

  • You get what you pay for with Bekins...

    Sep 4, 2007 by
    Rated a Very Helpful Review
    Pros: Local agent good, inexpensive
    Cons: Takes too long to deliver, Keeps changing estimates of delivery day

    Summary: The Summary: (If you don't want to read my whole experience) Local agent was good to work with, but Bekins and/or my driver took advantage of the long delivery period I was given. My estimated arrival date changed multiple times, and my driver never ... read more

  • Bekins Criminal Enterprise

    Aug 26, 2007 by
    Rated a Helpful Review
    Pros: The guys that did the trucking move were honest.
    Cons: about everything you could imagine..hard to explain to my little girl about her bank.

    Summary: My little 5 year old had her a little piggy bank she had worked so hard for during the summer selling Kool Aid and helping the after school sitter bake cookies. She had about 50.00 saved. The packer stole the big bills and left the change in her bank. ... read more

  • Good Experience

    Aug 6, 2007 by
    Rated a Very Helpful Review
    Pros: They do what their paid to do.
    Cons: none

    Summary: I just read the negative review of Bekins South Florida that was on this site and I'm surprised by everything the customer said. I've been using Bekins for more than thirty years, both locally and long distance, including Bekins of South Florida, and ... read more

  • Do NOT use Boyer-Rosene in Chicago area

    Jul 3, 2007 by
    Rated a Helpful Review
    Pros: Honestly cannot think of any pros. I cannot say anything positive about these people.
    Cons: It was the worst moving experience of our life!

    Summary: If you want an incredibly stressful moving experience, these are the folks for you! Their packers arrived late & did not have enough people, so they had to call for more. (They did not estimate the number of people & time needed to pack our 3 bedroom apt ... read more

  • HORRIFIC

    Jul 2, 2007 by
    Rated a Very Helpful Review
    Pros: NONE. Real cost is a lot more than what we were quoted.
    Cons: THEY DON'T CARE. Godspeed with your move if you choose them.

    Summary: Steve Ward and the Bekins Texas franchise is by far the worst move I have ever experienced. I have received half my furniture while the other half is on their docks over a week later because they misplanned. I am treated horribly by their staff since ... read more

  • Don't use Bekins!

    Feb 11, 2007 by
    Rated a Very Helpful Review
    Pros: None
    Cons: lack of communication, unreliable, lack of customer service, wasting my time

    Summary: I ordered a mattress and bed from US-mattress. They used Bekins for the delivery from Atlanta to Augusta. This company is unreliable and lacks in communication or customer service. Bekins has had my furniture for one week now. They attempted delivery ... read more

  • DO NOT USE BEKINS!!!!!

    Dec 28, 2006 by
    Rated a Helpful Review
    Pros: none
    Cons: Lied, deceptive, rude, incompetent, bloody nightmare

    Summary: Bekins lies, misrepresents their services, and could care less about there customer. I moved from TX to TN and first they show up with a partially filled truck and we tell them it will take a whole truck since it was required for the move to TX. they ... read more

  • Horrible experience and broken furniture

    Dec 20, 2006 by
    Rated a Very Helpful Review
    Pros: They only broke one piece of furniture
    Cons: Service, price, attitude

    Summary: I agree with other reviewers, Bekins is the worst. My moving experience was so bad that next time I'll just get rid of everything and buy new when I get there. Heck, at the prices they charge, it would have been cheaper. Details: they arrive and have ... read more

  • BEKINS IS THE WORST MOVING COMPANY!!!!!! THEY GO THROUGH YOUR THINGS!!!!

    Aug 20, 2006 by
    Rated a Helpful Review
    Pros: none!!
    Cons: They go through your things!

    Summary: Bekins just moved mt mothers things from Pennsylvania to Colorado, The arrived 2 days late to pick her stuff up and brought along a 13 year old boy! They left things unwrapped that they promised to wrap like mirrors pictures and mattresses. They were ... read more

  • Bekins...What a mess!

    Jul 20, 2006 by
    Rated a Very Helpful Review
    Pros: none
    Cons: Missing and damaged items, harrassement

    Summary: I recently moved from Tampa, FL to NYC using Bekins (Gates Moving Systems). From the very beginning they were not customer oriented and good sense would have not allowed me to permit one thing I owned to be in their possession, but they kept the rose ... read more

  • Bekins- Your Tax Dollars not at Work

    Jul 9, 2006 by
    Rated a Very Helpful Review
    Pros: The Driver and Loaders were very nice and extremely professional.
    Cons: The estimator didn't.estimate. The packers didn't pack. The movers didn't move.

    Summary: We're in the midst of a military move. and once again, the contractors have completely taken advantage of your (and my) tax dollars. First the estimator didn't "feel like" coming into DC to do our estimate so we talked over the phone. Mistake number ... read more

  • Problems with Bekins - All Star Moving & Storage - Albuquerque

    Apr 28, 2006 by
    Rated a Helpful Review
    Pros: Reasonably priced, nice salesman on first visit
    Cons: Dishonest, careless, promises not kept

    Summary: Bekins (Allstar Moving & Storage) of Albuquerue was our 4th quote for a move from Albuquerque to Denver. The salesman beat another quote and promised me a free "thorough house cleaning" when they were done moving us out. It turned out that this was a ... read more

  • AVOID USING BEKINS AT ALL COST!!!!!

    Feb 3, 2006 by
    Rated a Very Helpful Review
    Pros: THERE IS NOTHING GOOD ABOUT BEKINS!
    Cons: DISHONEST, INDIFFERENT, DESTRUCTIVE, CARELESS, LAZY, RUDE

    Summary: My certified letter to Mike Rogers on 10/21/05 - which he ignored - pretty much explains it all. Dear Mr. Rogers, On March 29, 2005 you loaded my home for a move to Los Angeles from Wheaton, IL. ===The driver showed up without a team ===The team ... read more

  • DO NOT USE THIS COMPANY

    Jan 31, 2006 by
    Rated a Very Helpful Review
    Pros: The men actually moving us were the nicest!!!! Sales and office people suck.
    Cons: Bekins will lie to get your business and change the rules on moving day.

    Summary: My experience with Bekins was a nightmare. My family and I were moving from Calif to Texas, by ourselves!!. I am a single mother of 3 with a grandfather to take care of and I recieved a "guaranteed" quote of $4400 after a "salesperson" came to my house ... read more

  • Bekins reimbursement policy after their delivery

    Dec 17, 2005 by
    Rated a Very Helpful Review
    Pros: On time, courteous, friendly and fast.
    Cons: Reimbursement process for damaged/missing items is absolutely appalling. Total NIGHTMARE to deal with.

    Summary: I've used Bekins before from moving our home in Las Vegas to Chicago. I noticed that minor things were missing - a couple of video games, CDs and DVDs. Those things were easily replaceable. I contacted Bekins when we moved from Chicago to the Bay ... read more

  • Claims Department Will Not Help You

    Nov 8, 2005 by
    Rated a Very Helpful Review
    Pros: NOTHING!
    Cons: Absolutely everything. Anyone interested in starting a class action law suit?

    Summary: My driver made an attempted 1st delivery without notifying me he was coming. I returned home from work on a Tuesday to find a note that they were there and consequently took my belongings to "storage". After calling customer service and asking why I ... read more

  • Cross Town Movers in Eugene Oregon A+++

    Nov 7, 2005 by
    Rated a Very Helpful Review
    Pros: See above.
    Cons: None.

    Summary: Inexpensive. Careful. Courteous. Went above and beyond. Stashed all my stuff in one storage unit (quite a feat, actually). On time, neat, clean, packed my stuff better than I would have. Cheerfull, even. Despite short notice, my dad changing his mind ... read more

  • BE AFRAID, VERY AFRAID OF BEKINS MOVERS

    Oct 6, 2005 by
    Rated a Very Helpful Review
    Pros: Prompt delivery.
    Cons: Misquote price. Poor communication. NO CUSTOMER SERVICE.

    Summary: First they quoted me a reasonable rate, almost half of the other quotes. When they delivered my belongings, the price had more than doubled. Rather than admit their "President" had misjudged the weight of my things, they claimed I added a lot of ... read more

  • Stay Far Far Away From Bekins

    Sep 11, 2005 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: RUN, RUN, AWAY --- WORTHLESS, LYING, THIEVES

    Summary: Bekins, Atlanta, GA and Corporate office has proven to be a disaster from the start, and its not even over yet. I have a signed contract to transport household goods from Ga to western US and the carrier is 10 days past the promised last date of ... read more

  • Bekins HQ is unreachable during move

    Sep 6, 2005 by
    Rated a Very Helpful Review
    Pros: 8 out of 10 times, no major problems
    Cons: Abominable customer service. Amid problems, HQ is unreachable. Work days lost waiting in dark.

    Summary: In August 2005, our furniture etc. went missing and did not arrive during the expected days. The most unaccountably irresponsible and rotten thing is that we never got to speak with anyone higher up than the first-level receptionists, who gave us the ... read more

  • Rude, Misleading, Price will change

    Aug 30, 2005 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: Anything you can think of

    Summary: Awful, awful, awful. One month without clothes, bed, furniture. I didn't want to buy furniture, since that would just be duplicating what I already had. When my things finally came, they wanted me to pay for a shuttle truck and I refused. I got Customer ... read more

  • Bekins of South Florida

    Aug 23, 2005 by
    Rated a Very Helpful Review
    Pros: Efficient, On-Time, No-Frills, Cheaper than Most!
    Cons: No significant 'negatives' to report.

    Summary: Just a note to let you know that we used Bekins of South Florida in Pompano and had a very successful move. Although it was a short trip (Ft. Lauderdale to Sarasota), we had a lot of stuff to move. The movers arrived July 13 to pack the truck. The 8 guys ... read more

  • Bekins "Non-excellence In Moving"

    Aug 13, 2005 by
    Rated a Very Helpful Review
    Pros: Packers did an excellent job, when they eventually arrived.
    Cons: Late arrival to pack. Arrived destination to unload at 9p.m., finished unloading 2a.m.

    Summary: We have relocated many times over the years, but this was the worst move we have ever experienced with a moving company. My husband and I wish we had read these reviews before we employed Bekins Van Lines to move us from Florida to Georgia. We chose ... read more

  • BEKINS CUSTOMER SERVICE IS S&H*!#T!

    Jul 19, 2005 by
    Rated a Very Helpful Review
    Pros: There were none
    Cons: Anything that has to do with this company is BAD

    Summary: Here is a copy of my email to the Bekins company after countless phone calls that have gone no where. Read it and decide for yourself what kind of company this is. I am VERY disgusted with your company. My family relocated recently from Texas to ... read more

  • CUSTOMER SERVICE? WHERE? CORPORATE MANAGEMENT INADEQUATE

    May 18, 2005 by
    Rated a Very Helpful Review
    Pros: Local packing and unloading teams from SF and Denver.
    Cons: Corporate, communication, Fresno local agent, customer service, Fresno team, attitude of reps.

    Summary: I used Bekins Van Lines to relocate from Fresno, CA to Loveland, CO. Having moved from Europe and subsequently twice before in the USA I thought I knew what I was looking for. I personally interviewed four different moving companies from local to ... read more

  • They should bubble wrap their employees!

    May 12, 2005 by
    Rated a Helpful Review
    Pros: Price
    Cons: Uncaring movers, tons of breakage, hours late, slow claims department

    Summary: Wow, talk about a company that really doesn't care. They talk a good game up till moving day, with very competitive prices and assurances that they'll handle your belongings with kid gloves. It is obvious the drivers simply hire out of work guys off the ... read more

  • Liars and Cheaters

    Feb 14, 2005 by
    Rated a Very Helpful Review
    Pros: They only damaged about 10 things
    Cons: See my review

    Summary: Iím sure if you are looking at this review you are aware of the reputation that the moving industry has. Bekins did not fail to add to the stereotype. A nice elderly gentleman showed up at our house. He could not have been nicer. Little did we know ... read more

  • Bekins Boyer-Rosene Bolingbrook, IL is totally incompetent and won't make good on insured damage

    Jan 24, 2005 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Incompetent and dishonest.

    Summary: To: Complaints.com In my sincere opinion, Bekins Boyer-Rosene Moving Company should lose its license to do business. I have never seen greater incompetence by any company in my lifetime. Bekins Boyer-Rosene sent totally unqualified people to move a ... read more

  • Please Read!!

    Dec 11, 2004 by
    Rated a Very Helpful Review
    Pros: Inexpensive
    Cons: Too many to say, please read

    Summary: Well just like the review before me I was also very disappointed with Bekins and their temps. The move was ridiculous to say the lease. I don't even know where to begin. But perhaps the previous reviewers items. I was moving from Denver, Colorado ... read more

  • You takes your chances

    Nov 29, 2004 by
    Rated a Very Helpful Review
    Pros: On time, no real furniture damage, no hidden charges.
    Cons: More house damage than should ever happen, missing boxes, lied about using hired help.

    Summary: Just finished a move from Phoenix, AZ, to Louisville, KY. Hadn't read all the negative reviews on Bekins or might not have chosen them. We definitely had mixed feelings about them when it was all done. First, our experience was a whole lot better ... read more

  • DO NOT USE BEKINS!!!

    Nov 2, 2004 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Did not take responsibility for broken items Expensive Delivered goods in pouring rain

    Summary: We used Bekins to move across country even though it was more expensive than others to ensure the safety of our belongings. They delivered our stuff in the pouring rain and refused to re-schedule without charging $400. When I explained I was worried ... read more

  • Want a nightmare...choose Bekins

    Jul 9, 2004 by
    Rated a Very Helpful Review
    Pros: cheap
    Cons: you get what you pay for..trying to save a buck

    Summary: This is a copy of the letter we sent to the BBB and Bekins (no response from Bekins of course) if you don't have time to read it here's the nutshell version: they don't honor contracts they don't return calls they lose and break things they don't ... read more

  • DO NOT USE BEKINS NO MATTER WHAT!!

    Jun 21, 2004 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Incompetent, cheaters, liars, rude, underestimate weight to suck you in.

    Summary: This company has no morals or ethics. They tell you what you what to hear and then do the opposite. They lie about eveything and never return calls. Our move was terrible! Please never, never use this company. You will be sorry. We have called with ... read more

  • Use with caution...

    May 2, 2004 by
    Rated a Very Helpful Review
    Pros: stuck to the quoted price, most items arrived undamaged, polite drivers, great pre-sales experience
    Cons: late delivery, damaged items, unwilling to honor contracts, insurance is worthless

    Summary: I've endured five cross-country moves and have experienced a variety of challenges regarding that process but most were within the realm of reason. Not so with Bekins moving. The Loaders called me at work indicating they were waiting at my home in ... read more

  • rude, careless, inconsiderate, and incompetent

    May 1, 2004 by
    Rated a Very Helpful Review
    Pros: hard to find any
    Cons: Overall lousy company with little to no regard for the customer.

    Summary: We moved from Philadelphia to Madison, WI for a job relocation. The estimator had no idea how to do his job and so simply lowballed an estimate from another company. On the prearranged moving date, the company canceled twice - 2 days in a row - they ... read more

  • Failure to deliver and call the police for missing car

    Jan 11, 2004 by
    Rated a Helpful Review
    Pros: Can't think of one.
    Cons: No on time delivery, bad representative. Unorganized packers. Poor communication

    Summary: After having just made a cross country move one year ago I felt like a pro going into this move. The Bekins rep answered all my questions the way I wanted and bid middle of the road so we went with them. What a mistake. The packers forgot to pack half of ... read more

  • Bekins Experience

    Dec 23, 2003 by
    Rated a Very Helpful Review
    Pros: Movers worked very hard, in hottest weather; The move coordinator in Houston was excellent.
    Cons: Organization - people worked well, but whatever policies or internal systems they had did not

    Summary: recently I had to move from Houston to Phoenix, and thought I would take no chances (since I wanted to start a new job in a new city with little worry of moving myself etc).. so I decided to use what I thought was a good name, Bekins. The personnel in ... read more

  • Bekins in Atlanta - Sykes Transport

    Oct 25, 2003 by
    Rated a Very Helpful Review
    Pros: The driver and his crew were well-intentioned, but just cogs in a rotting wheel.
    Cons: Multiple breeches of contract; no replies to mail or voice mail; corrupt agents

    Summary: Below is a copy of the 1st of 4 letters I have sent to Bekins HQ in Chicago. No replies. No returned voice mails. Nothing bu tunmitigated incompetence. AVOID AT ALL COSTS! ------------------------------ ----------------- Attention: Customer Relations ... read more

  • TriValley Bekins-SF Bay Area-Part 1-

    Oct 20, 2003 by
    Rated a Very Helpful Review
    Pros: Reasonable rate, great customer service, great service from estimator to packer to movers.
    Cons: So far, no cons. I will write again when my stuff arrives in Arkansas.

    Summary: No one likes to move. It's exhausting, time consuming, expensive: you only hope your stuff gets where it needs to go and that no one loses an eye in the process. Apparently after deregulation of interstate moving companies, many con artist/fly-by-n ... read more

  • If only I'd checked this board first!

    Sep 9, 2003 by
    Rated a Helpful Review
    Pros: Driver & local agent were as helpful as they could be, given the circumstances.
    Cons: Extremely delayed shipment, misrepresentation of guarantees, no returned phone calls, obviously VERY poor management.

    Summary: Reading these reviews is like re-living my nightmare all over again. I contracted w/ Bekins to move me from Las Vegas to Fargo, ND. I had a great experience with the man who came to give me a bid... having moved cross-country with a professional mover t ... read more

  • NO to Bekins

    May 12, 2003 by
    Rated a Helpful Review
    Pros: None
    Cons: Inexperienced, non-caring movers. Damaging items, not a problem.

    Summary: I chose Bekins because of their name. I feel now that the quality of their name has been drastically lowered. My move was so bad, I have a pending suit through the Better Business Bureau and irreparable damage to my furniture. The guys showed up late ... read more

  • Inept move but I guess u get what u pay for

    May 11, 2003 by
    Rated a Very Helpful Review
    Pros: Lowest Bid, Good Driver. On-time pick-up and delivery
    Cons: Improper Packing, Broke computer monitor and pictures, Bad delivery crew

    Summary: We moved from Colorado to California and choose Bekins as the Van Line because of the lowest bid. Bekins was also recommended by our corporate relocation manager. However we were throughly disappointed with the packing crew. They left a lot of stuff ... read more

  • Smooth Move with a few problems.

    Apr 3, 2003 by
    Rated a Very Helpful Review
    Pros: We only paid 3500 from San Francisco, CA to Cambridge, MA
    Cons: The packers broke a drawer in the kitchen. Can't keep dates.

    Summary: We moved a one bedroom from San Francisco, CA to Cambridge, MA. Not a lot of stuff, and no car. As other reviewers have stated, Bekins seems to provide a social service by employing the packers they do. This is fine with us, these guys need jobs, too. ... read more

  • DON'T USE BEKINS

    Mar 20, 2003 by
    Rated a Helpful Review
    Pros: None
    Cons: Shipment late, drivers rude, items lost.

    Summary: I have moved over ten times, this was the first time I had any trouble. Bekins lies and will do anything to avoid serving the customer. First, I was told by the company in Arizona that my shipment would remain on the truck and the same driver would pick ... read more

  • Do NOT use Bekins

    Jan 27, 2003 by
    Rated a Helpful Review
    Pros: They have trucks.
    Cons: They damage your belongings and lose everything else.

    Summary: We moved with bekins in July 02 from San francisco to Washington DC. Our belongings were stored at their woodbridge VA warehouse for 4 months. They were delivered in November 2002. Not only did things show up broken but entire pieces of furniture were ... read more

  • Bekins Victims Unite!

    Nov 6, 2002 by
    Rated a Helpful Review
    Pros: Not much. Is friendly and reliable when they want to get money from you.
    Cons: I have been waiting 2 years & still have not collected on my claim.

    Summary: My automobile was heavily damaged when Bekins moved it from New York to California as part of a larger move of household goods in September of 2000. Upon receiving the automobile, we noticed that it had received quite a bit of damage in the move. Bekins ... read more

  • I think I'd prefer to strap my possessions to the back of a Camel

    Aug 2, 2002 by
    Rated a Helpful Review
    Pros: Packers were courteous, if cretinous
    Cons: Incompetent, surly, stupid, dishonest, badly organized.

    Summary: The estimator was pretty good and the price was in keeping with other movers, but the service was hopeless. They removed doors in my house and damaged door frames without telling me in order to remove furniture that I had moved into the house without any ... read more

  • Bekins Nightmare!

    Mar 15, 2002 by
    Rated a Helpful Review
    Pros: Can't think of any.
    Cons: Careless drivers, damaged goods, unresponsive management, horrendous claim process, AVOID AT ALL COSTS!

    Summary: Had a piano moved from FL to NJ in July 2001. Disregarding my concerns, movers put planks on the lip of my outside stairs. When the piano was rolled up, steps were damaged. Driver and/or helper tried to hide broken pieces in bushes and drove off! Luckily ... read more

  • Never, never use Bekins Van Lines!

    Feb 21, 2002 by
    Rated a Helpful Review
    Pros: Sales agent was the only good thing.
    Cons: Absolute worst service possible! Will not pay claim.

    Summary: The sales agent was the only good thing about Bekins. Once they get the sale though, you can kiss the dream of having a stess-free move goodbye. The driver was 2 hrs late for pick-up and arrived w/ packers that were clearly not experienced. He was told ... read more

  • Moving Is Stressful Enough! Great Driver But Horrible Packers at Bekins!

    Dec 14, 2001 by
    Rated a Very Helpful Review
    Pros: Driver was great!
    Cons: Packers were horrible!

    Summary: Having moved many times in my life, I have had good experiences and bad ones. It really isnít the company that determines the quality of the move, but instead the individual people that you deal with. Bekins just moved us from Whitefish, Montana, and ... read more

  • Do Not Hire Bekins Van Lines

    Dec 6, 2001 by
    Rated a Very Helpful Review
    Pros: No "pros" exist for Bekins Van Lines. They are unprofessional and unethical.
    Cons: Bekins destroys property, doesn't honor contracts, pay for repairs or lawsuit judgments. Incompetent packers.

    Summary: I hired Bekins for an interstate move, paying them half up front by cashier's check as demanded. I also bought their maximum additional replacement cost insurance. Without my knowledge or consent, Bekins contracted out the packing and boxing to an ... read more

  • Do not use Bekins Moving! I mean it.

    Oct 9, 2001 by
    Rated a Very Helpful Review
    Pros: Quick set up, flexible schedule
    Cons: Unreliable, wrong delivery time, theft

    Summary: Few things are as precarious as a move across the country. You rely on so many services and people, hoping to start a new life in a new city with as little disruption as possible. So, you secure a new job, secure new housing, have going-away parties with ... read more

  • A Moving Nightmare!

    Sep 9, 2001 by
    Rated a Very Helpful Review
    Pros: Price
    Cons: Delivery was over 1 month late, and contained only half of my goods!

    Summary: I've done this before, as it was my 9th long distance move. This was however my first experience with Bekins and I had nothing but problems from the start. Packers showed up 2 days EARLY to pack everything in boxes. Next day was a holiday, ... read more

  • Bekins should not be considered

    Sep 8, 2001 by
    Rated a Very Helpful Review
    Pros: Florida contractors were honest about damage and 2,300 lb. overestimate.
    Cons: No response to damage claim, lost items, unanswered voice mails.

    Summary: Since 1968, my family used Bekins Van Lines for numerous moves from Western PA to several locations nationally because of a neighbor who owns a moving company associated with Bekins. Personally, I used them for two relocations and was impressed with ... read more

  • Bekins Van Lines - Lies

    Sep 6, 2001 by
    Rated a Very Helpful Review
    Pros: Maybe they will be bankrupt before you are ready to move.
    Cons: Impossible to collect a claim!

    Summary: When we selected the low bid we did not expect low quality and non-existent customer service. When I purchased insurance I was told the "For All It's Worth" policy would replace all damaged goods. THEY LIED! I filed a claim (the claim form phone ... read more

  • As Pleasant as moving can be....

    Jul 29, 2001 by
    Rated a Very Helpful Review
    Pros: Nicest movers! Everything's here.
    Cons: Just a few.

    Summary: Ok, so I went against ALL the epinions I read about Bekins. Yes, they were the lowest bidder, but it wasn't just that. The guy that came to give me the bid was really nice. He assured me he'd be with the movers the day of the move (he wasn't), and I ... read more

  • "CONSUMERS BEWARE OF BEKINS!"

    Jul 15, 2001 by
    Rated a Very Helpful Review
    Pros: "NONE!"
    Cons: "BEKINS DOES NOT PAY DAMAGE CLAIMS OR RETURN PHONE CALLS!"

    Summary: I contracted with Bekins to move my household possessions from San Diego, CA. to Henderson, NV., on 1-21-01. I paid $1,702.00 for the move, and $225.00 of that fee was for damage insurance. When my household possessions arrived, the contracted ... read more

  • I wouldn't want to depend on Bekins for a big move.

    Mar 17, 2001 by
    Rated a Very Helpful Review
    Pros: The mover was friendly and did his job quickly.
    Cons: Trying to get them to deliver was a nightmare.

    Summary: I did not chose Bekins,I had no choice in the matter. My 30th anniversary with my employer will be next month and I was eligible for a reward. There were several choices and one was a curio cabinet. Since I need furniture,I decided to pick that. In the ... read more

  • Avoid Bekins at All Costs

    Feb 1, 2001 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor customer service, unreliable delivery, excessive damages, the list goes on and on

    Summary: I've moved over 10 times in the past 12 years so I've used quite a few moving companies. One of those moves was from San Francisco to Boston. When I originally moved from Boston to San Francisco, I used Atlas Movers and had a terrific experience, my ... read more

  • Broken Dreams of an Easy Move

    Feb 1, 2001 by
    Rated a Very Helpful Review
    Pros: Cheapest estimate of all major movers
    Cons: Arrived late. Broke antique furniture. Dragged bed mattress thru mud.

    Summary: I can speak with some experience on this subject having moved six times in the past five years, twice across state lines and once across country. On one such interstate move, I had to foot the bill, so I solicited several bids and went for the lowest ... read more

  • Unmitigated Disaster!

    Jan 5, 2001 by
    Rated a Very Helpful Review
    Pros: Nont a one!
    Cons: Don't care attitude backed with poor performance.

    Summary: Before you read the following letter to the VP of Operations at Bekins in San Diego - a few suggestions (I have learned the hard way). 1. Visit the actual office of the moving company you hire. Walk thru. Poke around. If it looks dirty, ... read more

  • Horrible from One Office To Another

    Dec 12, 2000 by
    Rated a Helpful Review
    Pros: none
    Cons: many

    Summary: I have a 6 page letter that I sent to Bekins complaining about their service, broken items, was told information that was incorrect- which of course cost me money, my packages were repacked in my garment boxes making all my cloths 12 inches tall -- all ... read more

  • Never again will I move with a "professional" mover!

    Oct 9, 2000 by
    Rated a Very Helpful Review
    Pros: nothing
    Cons: every aspect of my experience with Bekins

    Summary: Moving back to Chicago from Las Vegas using Bekins Move Services was one of the most frustrating things I have ever done. I would love to write about the good aspects of my relationship with Bekins, but there would be nothing to write about. ... read more

  • Bad move and no reply

    Oct 8, 2000 by
    Rated a Very Helpful Review
    Pros: none
    Cons: incredibly poor customer service

    Summary: I have had 3 bad experiences with Bekins on only one move: 1. Did not move me on time...one week late delivering 80% of my household items, all other items came 2 weeks after that. I filed a claim for expenses (meals and hotel) for the week ... read more

  • Be Careful

    Oct 7, 2000 by
    Rated a Helpful Review
    Pros: Did show up for appointment for estimate
    Cons: Nasty, insulting, Discriminatory,, unresponsive concerning employees behaviors

    Summary: I am in the process of moving from Raleigh North Carolina to Iowa. I contacted the local Bekins Van Lines agent and set up a time to have an estimate done. When the lady arrived, she was rude, nasty and insulting. She told me she couldn't do an accurate ... read more

  • Never Ever Again!!!!

    Oct 3, 2000 by
    Rated a Very Helpful Review
    Pros: Got our things at least
    Cons: They lie;do not care about you at all!

    Summary: I hired this company with good faith involved at the time. I booked three months in advance. They came a day late after we had called numerous times for a pick-up as guaranteed in the contract. Nobody cares at this company. They never return telephone ... read more

  • Beware!

    Sep 5, 2000 by
    Rated a Very Helpful Review
    Pros: Few; all eclipsed by the cons.
    Cons: This company runs the gamut from inept to rude and potentially dangerous.

    Summary: We recently hired Bekins of South Florida to move my elderly and infirm parentsí belongings from Florida to New Jersey. Save for the beginning, the experience was thoroughly unsatisfactory, as various Bekins employees displayed levels of thoughtlessness, ... read more

  • Never Again

    Aug 18, 2000 by
    Rated a Very Helpful Review
    Pros: no questions asked for claims
    Cons: they still owe me money and will not pay

    Summary: We moved from IL to FL in August 1999. We choose Bekins because after 6 estimates there's was the one in the middle and they had great references and options. The only thing good about them was the no questions asked on the damage and stolen claims. ... read more

  • Bad Military Move

    Jul 9, 2000 by
    Rated a Very Helpful Review
    Pros: Wish there were some.
    Cons: Just about everything.

    Summary: We hired this mover because it was on an approved military list of companies to move our household goods from Dayton, Ohio to Colorado Springs. We chose Bekins because of a reputation it once deserved of giving outstanding service to its customers. ... read more

  • The worst experience of my life...

    Jun 27, 2000 by
    Rated a Very Helpful Review
    Pros: Me and my family are currently healthy
    Cons: need I say more?

    Summary: First, we received a phone call in April from the Bekins in Florida asking where we received the bid from in Dallas. The man from Bekins Ft. Lauderdale explained that they have a contract with Sound Advice and that they would be doing our move and that ... read more

  • Never Again!

    Apr 28, 2000 by
    Rated a Very Helpful Review
    Pros: cheap, showed up on time
    Cons: follow-up service/claims

    Summary: Dealing with Bekins has been a nightmare! I used them for a move at the end of January. When they were unloading the truck, the driver dropped a beam across the front of my car, causing a great deal of damage. I have been trying to deal with their ... read more

  • Bekins Response

    Apr 14, 2000 by
    Rated a Helpful Review
    Pros: .
    Cons: .

    Summary: E-mail response to Epinions (December 25, 1999): While it is our goal to achieve 100% customer satisfaction, occasionally, we fall short of this objective. At no point do we attempt to over-commit regarding delivery dates, and we are cognizant of ... read more

  • Low Bidder, High Anxiety

    Mar 31, 2000 by
    Rated a Very Helpful Review
    Pros: Goods transported safely
    Cons: Bidding practices seem designed to create tension between firm and drivers

    Summary: When we moved our (then) small household across country from Virginia to Washington State, we got bids from Mayflower, Allied and Bekins. At $5,300, Bekins was by far the lowest bidder -- the others were at $7,500 and up. Plus, the Bekins agent offered ... read more

  • Bekins beat the others by $3,000.

    Jan 10, 2000 by
    Rated a Very Helpful Review
    Pros: friendly, on-time, took great care of my antique furniture, nothing broke
    Cons: estimator low balled the bid and ticked off the driver

    Summary: When we decided to move back east from california this spring, I called five different movers to come out and give us estimates. I had never heard of Bekins before, but had a friend who did a local move and had a good experience and suggested I call ... read more

  • Be careful with Bekins

    Jan 10, 2000 by
    Rated a Very Helpful Review
    Pros: Least expensive of major movers
    Cons: Came a day late, claims not honored

    Summary: We used Bekins when we moved from Ohio to New Mexico in 1994. We had several major movers come and give us estimates and go over their services in the weeks prior to the move. Bekins estimate was the lowest. My husband's employer was going to pay the ... read more

  • The Absolute Worst

    Dec 25, 1999 by
    Rated a Very Helpful Review
    Pros: There are none.
    Cons: Dreadful customer service, as above.

    Summary: The people at Bekins corporate in Illinois - and especially their affiliate in Jacksonville, FL - are the most chaotic I have ever dealt with. I was repeatedly lied to and forgotten for weeks. Customer service people don't care a whit about ... read more

  • Express Customer Reviews

  • WOULD NOT RECOMMEND

    Dec 25, 2013 by
    Not rated yet
    Pros: None
    Cons: Not professional.  Over charged and broken items.

    Summary: Recently used Bekins for an out of state move.  I encountered 1200.00 in additional payments, lack of return phone calls, broken items, and many other headaches.  Would highly recommend another ... read more

  • NO WAY DO NOT USE!!!

    Sep 20, 2013 by
    Not rated yet
    Pros: nothing good to say they all were terrible
    Cons: same as above >TERRIBLE what a mistake using them!!

    Summary: They are terrible, broken items, missing several items, they give us the run around when we called, 4moths and still no contact from them ... read more

  • Great Packers

    Aug 21, 2012 by
    Rated Show
    Pros: Worked very hard, uniformed, clean, reasonable
    Cons: Didn't where bags around their shoes...not really a big deal

    Summary: I used Bekins to pack an ABF truck and they did a great job for me. Granted they were only doing the packing of the truck but they showed up on time and made the day go very smoothly. I compared their prices and a number of other services on ... read more

  • HUGE DISSAPOINTMENT !!!

    Aug 13, 2012 by
    Not rated yet
    Pros: This company is a pro at ripping you off!!
    Cons: EVERYTHING !!

    Summary: Dis-agreeable customer service people who talk over you and never agree with you or offer any help.I moved from Tuckerton,N.J. to Tucson Az. begining July 20,2012 and it is now Aug 13 and I still dont have all my furniture!Sleeping on a blow up matteress ... read more

  • DON'T USE BEKINS!!!!

    Jul 23, 2012 by
    Not rated yet
    Pros: Very poor claims handling.
    Cons: Showed up on time.

    Summary: I moved from So Cal to Nor Cal. They lost the hardware for our master bed. Broke one of the bed posts, broke a family heirloom. To top it off, they broke one of the legs off of my patio table and had the nerve to tape it to one of the other legs. ... read more

  • AllStar Moving is the worst moving company we've ever used

    Jun 19, 2012 by
    Not rated yet
    Pros: They arrived on time.
    Cons: Many items damaged, claim process difficult and did not cover cost of the damages.

    Summary: Our move was nearly 3 years ago, and it still makes me angry to think about it.  We had an estimator come to Taos to look at what needed to be moved.  On moving day, they sent too small of a truck so our things were really jammed into the ... read more

  • they are crooks they stole my belongings

    Jun 9, 2012 by
    Not rated yet
    Pros: i have nothing good to say about them.
    Cons: they lied to me. stole from me. broke my belongings on purpose

    Summary: they lied about the delivery price. when i refused to pay the price theyauctioned off the best of my stuff and then when i settled with themon the price. i only got 1/2 of my stuff and the 1/2 was DAMAGED.when i did recieve the merchandise it ... read more

  • Avoid like the plague

    May 4, 2012 by
    Not rated yet
    Pros: None
    Cons: Not professional in dealing with claims.
    Runaround when you try to resolve it.

    Summary: We moved from Illinois to Arizona and used Bekins.  BIG MISTAKEWe had a refrigerator they dropped - it no longer closes properly and we have to push it to get it to seal.  They also lost a number of boxes (I think they fridge ... read more

  • Poor Service (stolen items)

    Feb 20, 2012 by
    Not rated yet
    Pros: Seemed nice enough when they came to the house and packed up the goods.
    Cons: Stolen merchandise.  Untrustworthy.  Dishonest.  How does one do this?  Especially to steal someones livelihood...absolutely awful.

    Summary: My daughter had her first-ever government move on her own (we, as a family, have moved several times).  This was the worst experience I have seen and a disappointment that this was her first experience.  The men who came to pack out the items ... read more

  • Moving can be Stressful...if you don't plan for it!

    Jul 20, 2011 by
    Not rated yet
    Pros: Friendly, honest and reliable. Genuine concern for my valuables. Most reasonable price of five estimates.
    Cons: I don't have a con. I'm trying to think of one and really can't.

    Summary: When I found out I was being relocated for work again I was less than happy. I remembered reading some of the negative reviews written here and wanted to make sure to put my two positive cents in to all those haters! Bekins is by far the best moving ... read more

  • MyBekins is a bad idea

    Jun 15, 2011 by
    Not rated yet
    Pros: Still waiting to find out a pro.
    Cons: They lie.  They don't live up to their word.

    Summary: MyBekins, Bekins, Bekins Moving is a really bad idea.  The MyBekins people will lie to you as to when the item will be delivered. Bekins will lie to you the day of delivery.  And if you want to get through to Bekins customer ... read more

  • Good Job

    Aug 27, 2010 by
    Rated Show
    Pros: Fast, Professional People.  They did a good job!
    Cons: moving is not fun in general

    Summary: They moved us locally and everything went really well.   The movers that came to the house were really nice and moved super fast.  We asked them to move only the big stuff and they gave us a promised price.  On the day of the ... read more

  • Bekins made moving a snap!

    Aug 10, 2010 by
    Not rated yet
    Pros: Guys worked so hard and were so nice
    Cons: It was hot that day, so it made it harder for everyone involved.

    Summary: I moved locally with Bekins in Wisconsin, Allwright Moving Systems and they were everything they promised they would be.  The woman who came to my house did a list of everything moving and then printed a price out, right at my ... read more

  • Great Job all Around

    Aug 4, 2010 by
    Not rated yet
    Pros: Friendly sales reps, as well as quick and professional movers
    Cons: None

    Summary: I used Bekins Boyer Rosene because one of my friends had referred them to me saying he had a positive experience using Boyer Rosene with his move.  The whole proccess was a very positive experience.  The entire team was very friendly and worked ... read more

  • Worst moving experience ever!

    Jul 26, 2010 by
    Not rated yet
    Pros: free boxes
    Cons: changed prices, late delivery, incomplete delivery

    Summary: whatever you do, avoid using Bekins if you have to move. They have completely ripped us off by holding our stuff hostage until we agree to pay them extra, when they finally delivered it was a week late, and even then they only delivered half of ... read more

  • Extremely pleased

    Apr 5, 2010 by
    Not rated yet
    Pros: They arrived on time at the moving site and at the destination. 
    Cons: I have no criticisms.

    Summary: I was pleased with everything about the move.  The man who came and gave me the estimate was very pleasant and reassurung.  The driver was very professional as well as competent.  He instructed the packers well. The bid was way below ... read more

  • best and friendly

    Feb 9, 2010 by
    Not rated yet
    Pros: professional, friendly, on time, cheapest estimate.
    Cons: None None what so ever, 5 minute late on arrival :-)

    Summary: I was worried but what a service. We moved from Fremont,CA to Austin, TX on Jan 27, 2009. I got them as they gave the lowest quote. We were concerns with their rating in Epinions. But I guess people write reviews when they have a complaint. Still decided ... read more

  • Horrible Experience!

    Jan 18, 2010 by
    Rated Show
    Pros: Wrapped furniture well
    Cons: Everything else

    Summary: Would not deliver our furniture because it was a holiday (how they did not know it was a holiday is beyond me). Wanted a cashier's check because the bank was closed, however I am not on my grandma account, so I could not do that. Instead they wasted 2 ... read more

  • One of the Worst Moving Companies I've Dealt With

    Dec 16, 2009 by
    Not rated yet
    Pros: -On time
    -Easy to book
    -
    Cons: Overcharged for amount of time and refusal to refund
    Rude employees
    Did not bring adequate packing materials.

    Summary: I've used several moving companies in the past and the move with Bekins is THE WORST of any.  They scratched up my hardwood floor, the crew foreman did not have experience packing and was constantly arguing with his more experienced ... read more

  • San Diego Bekins Rocks!

    Dec 10, 2009 by
    Rated Show
    Pros: Fast, careful, friendly, professional, fantastic
    Cons: The crew wouldn't take a tip...I guess it is a company policy or something.

    Summary: I just used Bekins of San Diego to move me from my home in the Carmel Valley to my new home in the Del Mar and I have to say that they were great!  The 4 men that came to pack and move me were nice as can be, very professional and didn't even ... read more

  • HORRIBLE!!!!!!!

    Sep 12, 2009 by
    Not rated yet
    Pros: NONE THEY WERE HORRIBLE
    Cons: OVERALL HORRIBLE MOVING COMPANY

    Summary: DO NOT USE BEKINS if you want a smooth moving experience..communication between driver/customer sucked, delivery was 8 days past the latest day stated on contract..overall they were the WORST possible company we could have hired to move...will NEVER use ... read more

  • Buyer beware

    May 29, 2009 by
    Rated Show
    Pros: 99.9% of what we packed made it even though boxes were damaged.
    Cons: We haven't heard from Morgan Moving at all.

    Summary: A half full truck showed up for a full truck move and they blamed the driver.  We lost a day of driving with our 4 small kids and we had to get to the close on our new home.Our furniture was treated badly.  (3 written pages of damages!) ... read more

  • TERRIBLE, forgot to load my couch!

    Mar 20, 2009 by
    Rated Show
    Pros: None
    Cons: Late, rude, forgot my furniture, not helpful at all, liars

    Summary: I will never use Bekins again!  Not only was my shipment 3 weeks late, so I have been living without furniture, but they call me the day before my furniture is to arrive to tell me that they forgot to load my couch and coffee table, which are still ... read more

  • NEVER USE BEKINS

    Jan 6, 2009 by
    Rated Show
    Pros: absolutely none
    Cons: surly, clumsy, disrespectful, slimy, liars, unprofessional, unhelpful, worst experience ever.

    Summary: Driver was surly, moving assistants had no experience and damaged items as they hauled them (more like dragged them) out of the house. Driver arrived with different contract from the binding contract we had signed, claiming we had to pay $500 above the ... read more

  • STAY AWAY FROM BEKINS VAN LIES!

    Oct 21, 2008 by
    Not rated yet
    Pros: NO PROS. BUYER BEWARE.
    Cons: As above, please use a more trust-worthy company for your move...

    Summary: Having moved several times, I had the misfortune of using Bekins for a transcontinental move. For one, they were several hours late the day of my move. Then, returned drunk from a break and protracted the move well into the night. Subsequently, ... read more

  • Bekins Victoria -I would avoid them

    Aug 18, 2008 by
    Rated Show
    Pros: First move was great. Get references for the team that will be moving you.
    Cons: Too much damage to be acceptable and the treatment post-move was unacceptable.

    Summary: Used Bekins twice. The first time was an older guy in charge and the move went flawlessly without any damage. Second time was two guys in their 20s and there were numerous nicks and scrapes - nothing serious - about $650 total damage. Based on the ... read more

  • Bekins Doublespeak

    Jun 16, 2008 by
    Rated Show
    Pros: Seemingly helpful on the phone
    Cons: Contract doesn't match with phone discussions

    Summary: I am writing about Scott Kerr of A & P Moving in Novato, California (Bekins Agent 0515). We initially thought that he was extremely helpful, and the details of our move were discussed at length on the phone, but the contracts that were sent to us never ... read more

  • Save yourself the trouble and look elsewhere!!!!!!

    May 19, 2008 by
    Rated Show
    Pros: Nothing
    Cons: Liars,slow in everything they do,bad customer service

    Summary: Terrible company! Late on pickup, and 14 days later past required delivery date our stuff is still not in Texas, so my newborn baby, and my husband and I are sleeping on the floor! Being in the military and moving across country is stressful enough. ... read more

  • bekins rocks

    May 7, 2008 by
    Rated Show
    Pros: prompt, courteous, on time , no breakage
    Cons: none

    Summary: Interstate movers of Greenland NH are agents for Bekins and in all fairness To them I am writing to say that they are a major feather in Bekins corporate's cap. Eric the salesman was up front and honest. When I directed him and his boss Lance to this ... read more

  • Bekins is the worst company.

    Jan 5, 2008 by
    Rated Show
    Pros: no pros
    Cons: don't deal with this company

    Summary: I have been fighting with Bekins movers who moved us from Florida to Texas. The truck was late 5 days. A lot of our stuff was missing or broken. We have been fighting with them for 6 months and the answer the give us is that they are working on ... read more

  • Bad Company: No Customer Service

    Dec 31, 2007 by
    Rated Show
    Pros: NONE
    Cons: Horrible customer service. They don't stand behind their insurance on moves.

    Summary: We used Bekins twice in one year (shame on us). The move was horrific! Besides the bad packing and late pickup and delivery, there was a lot of damage and missing items. When a claim was filed the their response was little if nothing. When we ... read more

  • Don't Use Bekins for Your Move

    Dec 27, 2007 by
    Rated Show
    Pros: Driver was helpful and courteous.
    Cons: Deceptive advertising and promotions Lots of promises that won't be fulfilled.

    Summary: I have moved frequently and chose Bekins for my latest move as they made a number of promises and kept none. They quoted an estimate (said to be an over-estimate, but they never weighed load or re-calibrated after packing so I over-paid there. I asked ... read more

  • BOERMAN BEKINS = DISSATIFACTION

    Dec 7, 2007 by
    Rated Show
    Pros: They have trucks and equipment.
    Cons: lack responsibility, integrity and commitment to the customer.

    Summary: I'm only sorry that I took the advice of a friend and called these guys. They're okay on the front end, but you better be ready for crap on the back end. They may be alright for in-state moves, but from my interstate experience, I would have done better ... read more

  • Don't be held up by Bekins- Get it in Writing

    Sep 24, 2007 by
    Rated Show
    Pros: They did a nice job.
    Cons: Don't be held up by Bekins- Get it in Writing

    Summary: We were guaranteed by the estimator that the cost of the move would be between $10,500 and not more than 11,338.30 and signed a contract to the higher amount. We were guaranteed several times by the estimator that it would not be greater than this ... read more

  • STAY AWAY FROM BEKINS

    Sep 7, 2007 by
    Rated Show
    Pros: NONE
    Cons: Poor customer service all around and a complete waste of money!!

    Summary: Bekins should be put out of business for good! Their staff is incompetent. They used a horrible and lazy vendor to crate my glass dining room table. I had to call my sales consultant 3 times to force the vendor to crate the table as promised. The ... read more

  • GREAT EXPERIENCE WITH BEKINS!!!

    May 4, 2007 by
    Rated Show
    Pros: Great services at every level!
    Cons: Nothing negative to say.

    Summary: I agree with a person who said, "Reasonable rate, great customer service, great service from estimator to packer to movers."- this was my experience also. The driver was great, very friendly, helpful, on-time. My move was very smooth, and everything ... read more

  • Good experience

    Apr 25, 2007 by
    Rated Show
    Pros: Reliable and pleasant
    Cons: They tend to push for insurance coverage.

    Summary: Having read several negative reviews of Bekins, I was nervous about our move. My fears proved to be groundless. Our packers, Shannon and her assistant, arrived on time and were professional and competent. The movers, Jesse and his assistant, were ... read more

  • Bekins in South Florida Excellent!

    Feb 15, 2007 by
    Rated Show
    Pros: Professional, Efficient, Honest and Inexpensive!
    Cons: None

    Summary: My estimator Nancy arrived on time. She was very knowledgeable and understanding. She printed our estimate from her little computer right after her walkthrough of our house! The packers, Mitch and crew, arrived a day before the move and spent a lot of ... read more

  • Bekins, great service

    Dec 15, 2006 by
    Rated Show
    Pros: on time, no damage, lower cost
    Cons: na

    Summary: My family has just completed our second move in the last two months with bekins. Both moves were excellent, the estimator was right on, the prices were very competitive, movers were on time and everything arrived in perfect condition. I have used other ... read more

  • don't become a victim

    Nov 23, 2006 by
    Rated Show
    Pros: none
    Cons: inept, incompetent, lying, dishonest, misrepresent, slow to resolve, frustrating

    Summary: We moved from California to Tennessee and unfortunately chose Bekins as a mover. The contracted delivery date was blown by two weeks. When we asked why, we were told that they had no drivers available, which is a definite drawback to a delivery company. ... read more

  • They forgot Customer Service

    Oct 30, 2006 by
    Rated Show
    Pros: No problems during pick up of furnishings.
    Cons: Customer service non-existent once they had our stuff. Don't use them!

    Summary: All was well when our furnishings were picked up...HOWEVER, our furnishings were delivered at Midnight on the last day of our "window", after we had spent 16 hours sitting on the driveway of an empty house, with an over-tired, bored 5 year old. ... read more

  • Bekins is a Great Moving Company

    Oct 26, 2006 by
    Rated Show
    Pros: professional, competative rates, not the cheapest, great sales and crews.
    Cons: not the cheapest, needed to call a couple times with a question

    Summary: We have used Bekins for 3 moves and my parents used them for a move into storage and then into their new house. We have never encountered the problems that you hear about. Our salesman was friendly, knowledgeable, very detailed about what to compare ... read more

  • BEWARE of BEKINS

    May 1, 2006 by
    Rated Show
    Pros: Nothing comes to mind, but then I've lost my mind on this move.
    Cons: don't even go there. I'm too upset.

    Summary: I still have nothing but the clothes on my back. Entire household picked up in Cleveland on 4/17/06. It's now 5/1/06 and I'm here in NC.....do you know where your entire household goods are? I don't. I just sit in my new beach chair I bought ( I have ... read more

  • I would never use Bekins again

    Apr 29, 2006 by
    Rated Show
    Pros: I wish there was something positive to say.
    Cons: The whole experience was a nightmare.

    Summary: I'll sum it up. Bekins performed the worst job possible. From the local company Gates movers in Sarasota, FL., we worked with Steve Gates to the corporate office in Chicago. They want the business but that is it. Our stuff was 3 1/2 weeks late to CA. ... read more

  • A Rip Off in every sense of the word

    Feb 6, 2006 by
    Rated Show
    Pros: NONE
    Cons: They are experts at Ripping you off.

    Summary: Read this carefully, because you must NOT use Bekins ever. They broke my 50 bottle wine refrigerator, my 6 disc cd player, a nightstand, a mirror, a lamp, a single disc dvd player, my 32 inch tv, 3 bottles of wine, and more. Guess what they think my ... read more

  • NEVER USE BEKINS IN COPPELL TEXAS

    Jan 16, 2006 by
    Rated Show
    Pros: BIG NAME
    Cons: LIES, MISLEADING, WORTHLESS,COULD CARELESS ABOUT YOUR THINGS

    Summary: IF YOU WANT THE WORST EXPERIENCE IN MOVING, CALL JEFF BADGETT OR SIDEKICK STEVE WARD IN COPPELL TEXAS. NOT ONLY WILL THEY LIE TO YOUR FACE, THEY WILL NEVER CALL YOU BACK. I HAVE FILED WITH THE BBB, FOX4 NEWS AND WILL DO EVERYTHING TO MAKE THEM REALIZE I ... read more

  • BEKINS OF SOUTH FLORIDA ARE SCAM ARTISTS

    Dec 19, 2005 by
    Rated Show
    Pros: None
    Cons: A real bait-and-switch operation .... the kind you hear about in the news. Totally untrustworthy.

    Summary: I've moved many times in my life and using Bekins of South Florida in 2005 was the worst moving experience in my life. They had one of their estimators come to my home, look at all my furnishings, and issued a firm quote. I accepted the quote and a ... read more

  • Lazy Slackers!!!

    Aug 12, 2005 by
    Rated Show
    Pros: direct phone numbers of people that are excessively rude.
    Cons: lazy. slackers. rude. find joy in not delivering.

    Summary: Movers would not deliver a product on days they claimed using the stupidest excuses ever and after 4 postponings I finally canceled my order because I was so frustrated. I would never ever recommend this company to ... read more

  • Great move and experience

    Aug 6, 2005 by
    Rated Show
    Pros: Accomidating, quick and great service
    Cons: Broke 1 lamp, but I filed a claim and received cash.

    Summary: I use Tri-Valley Bekins to move from Pleasanton, CA to Goodyear, AZ and had a great experience. Due to some last minute poor planning on my end, my job was a rush. Tri-Valley was able to get me pick-ed up and delivered in about 7 days. My driver ... read more

  • Bekins Vans Lines - Atlanta, GA to Raleigh, NC

    May 26, 2005 by
    Rated Show
    Pros: Responsive, thorough packing, arrived exactly on time, good communication, no damage to our property
    Cons: One of the packers stole a Dr. Pepper from the fridge (not bad)

    Summary: My wife and I were very nervous about using Bekins because the reviews on this site were very discouraging. We contracted with Bekins 2 weeks from move time for a full pack and move (no vehicles). Fortunately, our experience with Bekins was fine. ... read more

  • dishonest van line

    Mar 10, 2005 by
    Rated Show
    Pros: None
    Cons: Will not honor anything promised.

    Summary: I was moving with my family across the country and made a mistake of using Bekins Van Lines as a carrier. First, estimate has changed, of course increased, before they even picked up the staff. Second, they were one week late in delivering the staff. ... read more

  • Poor Packing and Handling of Items

    Feb 28, 2005 by
    Rated Show
    Pros: Able to ship just three items.
    Cons: Poor packing, poor handling of items, not punctual.

    Summary: We needed to move three items from Las Vegas to Atlanta, we went with a company that contracts out extra space on trucks, so we didn't have a choice in the final company used. I wish I had done more research. Bekins packaged our items, 3 pieces of ... read more

  • Do NOT hire BEKINS!

    Jan 26, 2005 by
    Rated Show
    Pros: competitive pricing
    Cons: They misled, lied, and stole from us.

    Summary: Bekins Van Lines was bad news from the beginning. We moved from Davis, CA to Cincinnati, OH. They didn’t pick-up our stuff within the window of dates given. I was told by the sales rep that my shipment would be transferred onto a truck, from the ... read more

  • Worst move ever! Wish I read this board!!

    Oct 21, 2004 by
    Rated Show
    Pros: Cheap
    Cons: All above - not worth a fraction of their quoted price

    Summary: I have had the move from hell with Bekins - BMS Holdings in Houston. PLEASE read this - my experience is very consistent with many postings here!! I have moved internationally, and domestically many times - got multiple estimates - Allied told me - ... read more

  • Bekins-Dennis Moving & Storage Beaverton OR

    Oct 13, 2004 by
    Rated Show
    Pros: service
    Cons: none

    Summary: We moved from Carson City NV to Beaverton, OR in Oct 04. This move went very well. The service was excellent on both ends. We were lucky enough to have a driver that had been with the company many years and who had a good team of loaders. There were no ... read more

  • NEVER EVER USE BEKINS

    Jul 29, 2004 by
    Rated Show
    Pros: None.
    Cons: Late pick-up and drop-off. Poor customer service skills.

    Summary: I have moved several times. Bekins offers the worst service imaginable. I tolerated their being late picking up and delivering our belongings. What irritated me the most, however, was the fact that they almost never called us. Throughout our move, we ... read more

  • Great Move The Way It Should Be Beginning To End

    Apr 15, 2004 by
    Rated Show
    Pros: Did everything they said they would in a very professional manner.
    Cons: Cannot find any faults.

    Summary: Maffucci Storage, agents for Bekins Van Lines, did an outstanding job for us. They picked us up on time and delivered the goods when they said they would on the other end 610 miles away. The actual charges came in a little below the estimate. The driver ... read more

Showing 1-169 of 169 reviews


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