Bekins Van Lines

181 ratings (169 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • Moving Is Stressful Enough! Great Driver But Horrible Packers at Bekins!

    Dec 14, 2001 by
    Rated a Very Helpful Review
    Pros: Driver was great!
    Cons: Packers were horrible!

    Summary: Having moved many times in my life, I have had good experiences and bad ones. It really isnít the company that determines the quality of the move, but instead the individual people that you deal with. Bekins just moved us from Whitefish, Montana, and ... read more

  • STAY AWAY!!!!!

    Sep 28, 2012 by
    Not yet rated.
    Pros: Employees in Austin who unloaded our truck were professional, courteous, and efficient.
    Cons: Poor customer service, late delivery, several pieces of furniture broken, iPAD stolen by employees

    Summary: STAY AWAY.We recently used Bekins A-1 Movers, Inc to move from DC to Texas. Unfortunately, our experience with Bekins A-1 Movers, Inc left many things to be desired. Our belongings arrived in Texas almost 20 days after they were picked up in DC. ... read more

  • never use this company

    Jul 20, 2012 by
    Not yet rated.
    Pros: none at all
    Cons: I have nothing with me in a new city.

    Summary: As far as I am concerned, this is the worst moving company ever. They broke the 3 week contract deadline and 2 weeks after their contract deadline, I still dont have my things. Everyone has been incredibly rude and unhelpful.I moved from Oregon to ... read more

  • NEVER!!! IDIOTS!!! Never never never use these crooks, never never never!

    Jun 13, 2012 by
    Not yet rated.
    Pros: Mike in Honolulu was a pleasant lying jerk fool moron dipsh-t, motherf-cker.
    Cons: Ruined my furniture, morons, idiots, never use these creeps.  

    Summary: These morons ruined much of my furniture. It was shipped from Hawaii to Utah and the Utah folks (not Bekins), opened the crate and gasped in horror, "You better look at this!"  They had put a bunch of heavy stuff with NO blankets, ties, or ... read more

  • Bekins Van Lines- worst experience ever

    May 15, 2012 by
    Not yet rated.
    Pros: Moving across the country it definitely helps to have a moving company.
    Cons: The stress of others not caring for your things like you do.

    Summary: We moved 10 months ago. We were not given an option on insurance for the move. We were told that everything we packed would only be covered at $.60 per pound but everything they packed would be covered 100% of it's value. Moving day came, we packed ... read more

  • Several damaged and missing items

    Feb 18, 2012 by
    Rated a Very Helpful Review
    Pros: Every single thing was itemized with a specific number and had a written explanation.
    Cons: We had several broken and missing items. Our damage claim was almost completely denied.

    Summary: I would NOT recommend using Bekins Transfer and Storage located at 108 Brooke Rd, Pottstown, PA, for any of your moving or storage needs.  They did about $400.00 worth of damage to the house we were selling, as well as damages to our personal items ... read more


    Feb 2, 2012 by
    Not yet rated.
    Pros: I don't see how this company is still in business.
    Cons: I cannot recommend this company at all.

    Summary: On moving day, there were no packers; so the drivers apologized and had to pack. The shipment was not picked up in a timely fashion, as the truck that was sent was too small to fit all of our goods. The large items, such as furniture, were left in the ... read more

  • An awful experience from an awful company

    Oct 4, 2011 by
    Not yet rated.
    Pros: Friendly loaders and unloaders
    Cons: Not helpful with complaint
    Poorly estimate delivery dates

    Summary: I used A & W Transfer & Storage, the Amarillo, Texas, affiliate of Bekins. I was not satisfied.Going on recommendation of a friend, I used A & W to move from my one-bedroom apartment in Amarillo to Austin, Texas. The movers showed up ... read more

  • Disappointed and frustrated with Bekins

    Sep 29, 2011 by
    Not yet rated.
    Pros: Reasonably priced
    Friendly local crew
    Cons: Difficulty in scheduling delivery
    Several damaged and missing items

    Summary: We recently relocated for business and had Bekins Van Lines move our household goods. We also had them keep our goods in storage for three months. The front end experience was wonderful! The packing and loading crews were on time and very ... read more

  • Bekins of Wilkes-Barre Ė terrible branch manager

    Sep 16, 2011 by
    Not yet rated.
    Pros: little damage, few things lost
    Cons: the branch manager

    Summary: After reading so many horror stories on this website about damage, theft, lies, etc., my complaints – incompetence and rudeness – pale in comparison.  Nonetheless, they were the worst movers we’ve ever had, so here is our bad ... read more

  • Damaged and missing items

    Sep 8, 2011 by
    Not yet rated.
    Pros: They delivered on time.
    Cons: Incredibly bad customer service. Insurance coverage is a lie!!

    Summary: We booked a cross country move with Bekins through Action(Denny Schlotfeldt) moving company out of Spokane, Wa. We did hire the movers to pack for us as well as the "for all it's worth coverage". We initially were told it would take 3 days to pack and ... read more

  • Bekins is Unscrupulous

    Aug 22, 2011 by
    Not yet rated.
    Pros: None
    Cons: Late delivery. Unprofessional staff.

    Summary: I invite you to visit this website: http://www.bestmovingcompanies ies/ 5 Unscrupulous Practices Moving Companies Would Never Want You To Know. Bekins have violated #4: 4. Lack of moving experience from ... read more

  • They CAN'T meet your deadlines

    Aug 10, 2011 by
    Not yet rated.
    Pros: HMMMMM.....    HMMMMMM..... HMMMM..... 

    Summary: We booked a move with Bekins after considering several different companies.  It is now closing in on August 11th, 2011, the last day of the window for delivery of our furniture. Currently our stuff is in a warehouse in the Seattle area. Yesterday we ... read more

  • Moving can be quite stressful, IF you don't start off on the right foot!

    Aug 3, 2011 by
    Not yet rated.
    Pros: Honest, reliable, friendly. Genuine concern and care for my valuables
    Cons: I can not think of one con

    Summary: When I found out I was being relocated for work again, needless to say I was less than happy. I remembered reading some of the negative reviews written here while looking for some recommendations and wanted to make sure I came back to put my two positive ... read more

  • Beware of Bekins

    Apr 20, 2011 by
    Not yet rated.
    Pros: Cheapest
    Cons: Broken and scratched furniture, and a lot of red tape!

    Summary: I am in the military and after getting married, I had to move my wife to my current duty station. We used Bekins because they were the cheapest of all the moving companies. When they delivered her household goods, we found almost all of the furniture ... read more

  • Hidden Costs, Non-Professional Movers

    Apr 18, 2011 by
    Not yet rated.
    Pros: They weren't the cheapest but they were on time as stated.
    Cons: Extra costs that they don't tell you about. Horrible handlers and they cost you more!

    Summary: We chose Bekins for our relocation to another State.  The packers and movers that were utilized made remarks or asked personal questions about our belongings as they went through our home.When we were provided a quote by Bekins, they sold us ... read more

  • Negative Experience using Bekins

    Apr 13, 2011 by
    Not yet rated.
    Pros: The movers were curtious & professional, No damage on move
    Cons: A-1 Is unethical & poor customer management

    Summary: For anyone thinking of using Bekins and in particular A-1 Movers, a business partner of Bekins - I would really caution you to do your homework and look at other alternatives. My move came in 20% OVER estimate (average under/overage is 5 to 7%). The A-1 ... read more

  • Carry your furniture there on your back, it will be less stressful.

    Dec 29, 2010 by
    Not yet rated.
    Pros: Actual moving personnel were professional and courteous.
    Cons: Rude, incompetent staff.  Damaged items.  Missed original delivery estimate by 2 weeks.

    Summary: How I wish I would have read the reviews here on Epinions before we contracted with Bekins to handle our 600 mile move.  One look at their current one-and-a-half star rating would have sent us elsewhere... but instead, we get to join the ranks of ... read more

  • Stay Away Fom Bekins

    Dec 6, 2010 by
    Not yet rated.
    Pros: None
    Cons: Dishonest, poor customer service, don't do what they say they are going to do.

    Summary: I am in the middle of a corporate move from PA to MD and find dealing with Bekins a joke from the sales rep who nevers calls you back all the way to the President's office at Bekins. I have done corporate moves before and this company is the worst for ... read more

  • Worst Moving Company - AVOID

    Oct 18, 2010 by
    Not yet rated.
    Pros: None.
    Cons: Dishonest, unethical, incompetent, no responsibility taken for failure to complete move.

    Summary: I had to move from Portland to Texas, so I thought this time I'd pay big bucks to get it done 'right'.  I thought that will be one less thing to worry about.  This guy named Wayne visited me in Portland and proudly showed me the BBB ... read more

  • The WORST

    Oct 6, 2010 by
    Not yet rated.
    Pros: Their loading and unloading crews were compenent, but they were agents.
    Cons: Promises from salespersons and scheduling departments cannot be trusted.

    Summary: I hired Bekins for my interstate move on the basis of their reputation and their in-person visit by their salesman.  To get my business, they agreed to my critical move-out and delivery dates, but their promises were false.Bekins picked ... read more

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