Highest Rated Review by the Community
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Aug 27 '02
Pros: Generally helpful customer service people and staff, car treated well
Cons: Confused logistics management, on-line tracking doesn't always work
Summary: Like many others here, I did a decent amount of homework prior to retaining a car shipper. Also like others, I picked Dependable because they appeared to have the "best" overall feedback. Most was positive, a few complaints, the latter mostly about ... read more
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Oct 28 '11
Pros: Car came in good condition
Cons: Very late, Poor customer service, no call backs, communication, misinformed employees
Summary: I called DAS to get a quote on 8/26/11 to move my car from Portland, Oregon to Tampa, Florida. I advised the representative that it was imperative that my car arrive on or right before 10/15/11. I was told that the company does give out ... read more
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Jun 28 '11
Pros: Not sure yet
Cons: bad Customer Service and poor communication practices
Summary: This is my second time shipping my car through Dependable Auto Shippers. Although my arrival time two Summers ago was late, nothing compares to the service that I have received this time around. I was actually happy with the company's overall service ... read more
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Apr 21 '11
Pros: ABSOLUTELY NONE
Cons: shady, liars, not dependable and will screw you over
Summary: Currently, I am going through a nightmare ordeal with DAS. DO NOT USE this auto carrier. They did over 4000 dollars in damage to my new and expensive car and they only want to pay half of it and they lied on the bill of lading and will not honor what is ... read more
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Mar 31 '11
Pros: Dependable and reliable service. No hidden fees.
Cons: GPS tracking was not entertaining.
Summary: Prior to my move in December 2009 from suburban Detroit, Michigan to southern California I decided to have my car shipped with a car hauling company. After having checked car hauling websites and reviews of their services I asked a friend who ... read more
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Mar 24 '11
Pros: Dependable Auto Shippers (DAS) will be happy to take your money.
Cons: Has no clue how to handle a problem.
Summary: Never pay in advance as I did.Never think the Satelite tracking is actually tracking anything. Its updated by the driver at the end of the day.They will tell you anything you want to hear.Was told the car would be at my door the next ... read more
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Jan 25 '11
Pros: None
Cons: Poor customer service. Stay away!
Summary: I dropped my car off in Linden, NJ on January 5th to be delivered to Austin, TX. I was told it would take 10-14 days and it cost me $850. When I arrived in Austin on January 16 I rented a car for 3 days expecting my car to arrive by then. I called the ... read more
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Jan 03 '11
Pros: Arrived early.
No damage.
Sales was easy to work with.
Nice customer service.
Cons: Online tracking.
I received a lot of "I don't know" from the drivers, very frustrating!
Summary: I researched several auto shippers and decided to go with DAS because I received a referral from my movers, Allied Moving Company. Salesman was great with follow-up and booking the transport. But there were a few bumps along the way. I was instructed by ... read more
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Nov 21 '10
Pros: Nothing good about the company
Cons: Everything, do not use
Summary: Booked shipment for $905. Fox Auto shipping hired Q Express to ship my car. I paid $200 deposit when booking with Fox auto. My car was available for pick on Friday. Fox Auto emailed me that the car would be picked up on Sunday and the balance of $705 ... read more
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Jul 11 '10
Pros: Call center employees are polite. You can kind of track the location of your vehicle.
Cons: Long delays. No guarantees. Customer service reps can't actually *do* anything.
Summary: My husband is a Naval officer and we were transferred from Northern Virginia to the Seattle area this summer. We elected to ship our two vehicles and fly to the west coast to avoid an 8 day trip with our large dog, a cat who likes to wander and our four ... read more
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Jun 30 '10
Pros: Easy to reach by phone, eager to take my money
Cons: The WORST experience imaginable! And it's not over yet. I want my car back!
Summary: I recently contracted with Dependable Auto Shippers to transport a rare, fragile and valuable 1932 Rolls-Royce from Scottsdale, Arizona to Portland, Oregon. This has become the WORST auto shipping experience of my life!! The DAS representative told me ... read more
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Jun 22 '10
Pros: The car got there
Cons: Late
Damage
Misleading and dishonest claims
Summary: The military recently moved me from Virginia to Washington. I decided to ship one of our two cars so that my wife and I would not have to drive both cars almost 3000 miles. The estimated shipment time for my truck was 14 days, but instead it took 29 ... read more
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May 07 '10
Pros: Full inspection was done when we dropped of the car.
Cons: Minimal care in safeguarding vehicle. Unprofessional third-party representatives of DAS. Non-responsive customer service.
Summary: Recently moved from New England to the Southwest and DAS was recommended to us by our movers. We decided to use them even though DAS was more expensive than other quotes we had received. Dropping off the car was no problem at the Boston area ... read more
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Mar 10 '10
Pros: Well, they do ship vehicles-competitive prices
Cons: Damaged vehicles; dishonest workers; lost claims; deliberately delayed claim handling; denied claim for obvious damage
Summary: I shipped 2 trucks from WA to HI. Both trucks arrived filthy and had been run into hard objects and sustained damage. The clean spot on the bumper where the company washed off the paint transfer clued me that something was wrong. My bumper assembly bar ... read more
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Jan 29 '10
Pros: Easy initial set up. Convenient drop off procedures.
Cons: Damaged car twice. Arrived 12 days late. Operators clueless.
Summary: I have used DAS twice in the past two years, both times were for coast to coast moves. The first move was uneventful, with the vehicle arriving a few days AFTER the estimate and with only a few normal wear and tear ... read more
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Jan 19 '10
Pros: Nothing.
Cons: Car was late, items were stolen by employees, and delivery truck 'broke down'.
Summary: Details: Vehicle to be shipped from Los Angeles, CA to Washington D.C. within 16 days from DAS transport center in Gardena to my home address in D.C.My vehicle remained in the Gardena transit center for 12 days, upon which it was shipped to ... read more
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