Dependable Auto Shippers

520 ratings (501 Epinions reviews)
Epinions Product Rating: OK
5 stars
98
4 stars
51
3 stars
22
2 stars
33
1 star
297
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    Highest Rated Consumer Review by the Community

  • They'll get your car to you...eventually...

    Aug 27, 2002 by
    Rated a Very Helpful Review
    Pros: Generally helpful customer service people and staff, car treated well
    Cons: Confused logistics management, on-line tracking doesn't always work

    Summary: Like many others here, I did a decent amount of homework prior to retaining a car shipper. Also like others, I picked Dependable because they appeared to have the "best" overall feedback. Most was positive, a few complaints, the latter mostly about ... read more

  • Bad Business and customer support

    Nov 4, 2013 by
    Not yet rated.
    Pros: They will ship your vehicle
    Cons: poor management, vehicle damage, slow claims and shipping

    Summary: I have used DAS 4 times over the last few years and have had nothing but good things to say. Recently I made a move from MD to San Diego. Before I picked my vehicle up I was notified by the claims department that the vehicle was damaged in Aug. I was ... read more

  • DAS is *not* dependable

    Sep 27, 2013 by
    Not yet rated.
    Pros: They were fast and nice to get my business. They are polite.
    Cons: They are unethical, dishonest people who are doing nothing but ripping off people

    Summary: I would give zero stars if possible. The company does not give out accurate information. DAS did not share that it uses other companies on either end of your move to get your car from/to you. Therefore there is limited information DAS can give about when ... read more

  • Believe the BAD reviews.

    Sep 27, 2013 by
    Not yet rated.
    Pros: I have absolutely nothing good to say about this company.
    Cons: Expensive.
    Customer Service NOT helpful or professional.  Too many lies.

    Summary: The company shipping my household goods had a DAS sales person contact me about shipping my car from New Jersey to Texas.  I read the reviews and was leary about using them, but I went ahead and used them anyway because I, stupidly, trusted the ... read more

  • Poor Service and Irresponsible Treatment

    Aug 16, 2013 by
    Not yet rated.
    Pros: None. Do not recommend this company
    Cons: Poor treatment of vehicles.unexplained delay in delivery. poor customer service

    Summary: We contracted with Dependable Auto Shippers to move two of our vehicles from Virginia to Colorado. They moved our 2001 BMW Z3 for which we paid extra to have the vehicle shipped in a closed container and top loaded to minimize damage. When the ... read more

  • DON'T EVER USE DAS!!!

    Nov 3, 2012 by
    Not yet rated.
    Pros: None.
    Cons: DAS employees abuse customer cars with complete impunity.

    Summary: After using DAS several times with satisfactory results in the past, I contracted with them to ship my pristine, low mileage 2000 Porsche Boxster S from LA to NY in September of 2012. When I dropped the car off at their Gardena, CA depot, it had ... read more

  • This company is a complete JOKE.....

    Sep 24, 2012 by
    Not yet rated.
    Pros: There are no Pros....
    Cons: Liers
    Scammers
    Tracking system is not real
    Will read a script of excuses each time you call

    Summary: Do not use DAS shipping , They take your money up front, promise great fast service and then do NOTHING....I bought my Toyota Highlander in Florida on Sept 3rd, it was picked up on the 7th and sat on a gravel lot they call a Depot for two weeks, and then ... read more

  • Super Fast!

    Sep 22, 2012 by
    Not yet rated.
    Pros: My car didn't have any scratches, it hadn't been driven around.
    Cons: Antena was taken off because due to length, it might not screw back on.

    Summary: My care was dropped off on a thursday in Kansas city, Mo and to my surprise four days later is was ready for pick up in Phoenix. They were super friendly on the phone and when I went to pick my car up the lady was super friendly too, she had me check my ... read more

  • DO NOT USE DAS

    Jul 4, 2012 by
    Not yet rated.
    Pros: none
    Cons: -Level of service
    -Communication
    -Equipment
    -People

    Summary: It's now July 4th, and still no word of my car. The "realtime" tracking that they report to have on their website is inaccurate and they have no back up system in place should the tracking system go down, as I've been told by a number of their customer ... read more

  • Avoid - There are other companies to research - Avoid if possible!

    Oct 28, 2011 by
    Not yet rated.
    Pros: Car came in good condition
    Cons: Very late, Poor customer service, no call backs, communication, misinformed employees

    Summary: I called DAS to get a quote on 8/26/11 to move my car from Portland, Oregon to Tampa, Florida.  I advised the representative that it was imperative that my car arrive on or right before 10/15/11.  I was told that the company does give out ... read more

  • Dependable Auto Shippers Are Untrustworthy!!

    Jun 28, 2011 by
    Not yet rated.
    Pros: Not sure yet
    Cons: bad Customer Service and poor communication practices

    Summary: This is my second time shipping my car through Dependable Auto Shippers. Although my arrival time two Summers ago was late, nothing compares to the service that I have received this time around. I was actually happy with the company's overall service ... read more

  • DAS should be Dependable Auto Damagers and Liars

    Apr 21, 2011 by
    Not yet rated.
    Pros: ABSOLUTELY NONE
    Cons: shady, liars, not dependable and will screw you over

    Summary: Currently, I am going through a nightmare ordeal with DAS. DO NOT USE this auto carrier. They did over 4000 dollars in damage to my new and expensive car and they only want to pay half of it and they lied on the bill of lading and will not honor what is ... read more

  • How to Ship Your Car Cross Country with DAS - Dependable Auto Shippers

    Mar 31, 2011 by
    Rated a Very Helpful Review
    Pros: Dependable and reliable service. No hidden fees.
    Cons: GPS tracking was not entertaining.

    Summary: Prior to my move in December 2009 from suburban Detroit, Michigan to southern California I decided to have my car shipped with a car hauling company.  After having checked car hauling websites and reviews of their services I asked a friend who ... read more

  • STAY AWAY

    Mar 24, 2011 by
    Not yet rated.
    Pros: Dependable Auto Shippers (DAS) will be happy to take your money.
    Cons: Has no clue how to handle a problem.

    Summary: Never pay in advance as I did.Never think the Satelite tracking is actually tracking anything. Its updated by the driver at the end of the day.They will tell you anything you want to hear.Was told the car would be at my door the next ... read more

  • Un-Dependable Auto Shippers!!

    Jan 25, 2011 by
    Rated a Very Helpful Review
    Pros: None
    Cons: Poor customer service. Stay away!

    Summary: I dropped my car off in Linden, NJ on January 5th to be delivered to Austin, TX. I was told it would take 10-14 days and it cost me $850. When I arrived in Austin on January 16 I rented a car for 3 days expecting my car to arrive by then. I called the ... read more

  • Good review, but can't have it all...

    Jan 3, 2011 by
    Not yet rated.
    Pros: Arrived early.
    No damage.
    Sales was easy to work with.
    Nice customer service.
    Cons: Online tracking.
    I received a lot of "I don't know" from the drivers, very frustrating!

    Summary: I researched several auto shippers and decided to go with DAS because I received a referral from my movers, Allied Moving Company. Salesman was great with follow-up and booking the transport. But there were a few bumps along the way. I was instructed by ... read more

  • Q Express and Fox auto are Horrible!

    Nov 21, 2010 by
    Not yet rated.
    Pros: Nothing good about the company
    Cons: Everything, do not use

    Summary: Booked shipment for $905. Fox Auto shipping hired Q Express to ship my car. I paid $200 deposit when booking with Fox auto. My car was available for pick on Friday. Fox Auto emailed me that the car would be picked up on Sunday and the balance of $705 ... read more

  • You're better off driving the car yourself.

    Jul 11, 2010 by
    Rated a Very Helpful Review
    Pros: Call center employees are polite. You can kind of track the location of your vehicle.
    Cons: Long delays. No guarantees. Customer service reps can't actually *do* anything.

    Summary: My husband is a Naval officer and we were transferred from Northern Virginia to the Seattle area this summer. We elected to ship our two vehicles and fly to the west coast to avoid an 8 day trip with our large dog, a cat who likes to wander and our four ... read more

  • DAS - the WORST Shipping Experience EVER!!

    Jun 30, 2010 by
    Rated a Helpful Review
    Pros: Easy to reach by phone, eager to take my money
    Cons: The WORST experience imaginable! And it's not over yet. I want my car back!

    Summary: I recently contracted with Dependable Auto Shippers to transport a rare, fragile and valuable 1932 Rolls-Royce from Scottsdale, Arizona to Portland, Oregon. This has become the WORST auto shipping experience of my life!! The DAS representative told me ... read more

  • Late, Damaged, and a Dishonest Claims Process

    Jun 22, 2010 by
    Rated a Very Helpful Review
    Pros: The car got there
    Cons: Late
    Damage
    Misleading and dishonest claims

    Summary: The military recently moved me from Virginia to Washington. I decided to ship one of our two cars so that my wife and I would not have to drive both cars almost 3000 miles. The estimated shipment time for my truck was 14 days, but instead it took 29 ... read more

  • Another Horror Story

    May 7, 2010 by
    Rated a Very Helpful Review
    Pros: Full inspection was done when we dropped of the car.
    Cons: Minimal care in safeguarding vehicle.  Unprofessional third-party representatives of DAS.  Non-responsive customer service. 

    Summary: Recently moved from New England to the Southwest and DAS was recommended to us by our movers.  We decided to use them even though DAS was more expensive than other quotes we had received.  Dropping off the car was no problem at the Boston area ... read more

Showing 1-20 of 501 reviews
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