Express Auto Transport

Pros: Arrived in Great Condition, Friendly Staff
Cons: Showed Up VERY Late, I was kept out of the loop, Excuses

I did a ton of research before I shipped my vehicle. The one and only reason I chose Express Auto Transport was these reviews. Reviewers praised the company and the service. After contacting the company, I felt that the customer service lived up to...

Pros: They are very friendly on the phone.
Cons: No delivery! Very poor communication about transport issues. No refund yet!

In September I purchased a 15 passenger van on eBay and chose Express Auto Transport (EXPRESS) to move it from Georgia to California. (Just so there is no confusion, this company’s address is 9772 Princeton-Glendale Rd. Suite T, Cincinnati, OH and ...

Pros: They answered the phone! Everything went well with the move.
Cons: I didn't find them the first time.

I consider myself a pretty lucky guy. I have never had major problems with a company's service (knock on wood). A while back though I did have some issues with another automobile mover. I have written an epinion about them also.

AAAdvantage...

Pros: Always answer the phone, extremely polite, courteous, and professional
Cons: Not able to control carriers, or time frame of pick up or delivery

Since I wrote the original review, Tom at Auto Express has contacted me regarding my horrendous experience. He is new to the organization and made good on all his promises immediately. They refunded me the add'l $100 that I had been overcharged, and ...

Pros: Professional sales staff successfully suckered me in. Receptionist always available with short wait
Cons: Worthless Customer Service Representative. No progress tracking. No two-way communication

My wife and I were relocating from Southern California to Upstate New York in late June of 2006 and, after a night of calling, getting quotes and research of several auto transporters, we selected Express Auto Transport (EAT) as the carrier for our 2004 ...

Pros: Prompt, courteous, patient customer service. Found excellent carrier.
Cons: Not the cheapest, but higher bid probably got the driver when I needed it.

I contacted Express after reading reviews on all the review sites I could find, including epinions and auto-transport-reviews.com, as I was very nervous about shipping my car from my home in NJ to my daughter in San Diego. I went to the Express Auto ...

Pros: they pick up their phone.
Cons: not cheap, poor unreliable service, NO tracking mechanism, delivery misses deadline by almost a week

Like the previous reviewer, I chose Express Auto Transporter because of the great epinion reviews they've had. I am not sure what went wrong but the service I received is nothing close to the exceptional reviews described here. Express Auto transporter ...

Pros: Reasonable Price, On Time Delivery, Professional Service. Good Telephone Assistance's
Cons: None

I just wanted to write a quick note to say that, " Express Auto Transport" did an excellent job transporting my vehicle from Portland Oregon to Kansas in a few days. Favorable ratings on Epinions.com were helpful. Good telephone service kept me up to...

Pros: Express Auto Transport came through for us.
Cons: Their not-recommend reviews give pause.

Moving a car ought to be fairly straightforward, but after Web research it became clear that the auto transport industry is as riddled with fraud and incompetence as the moving industry. We settled on Express Auto Transport after checking checking out Epi ...

Pros: Courteous, professional service. Fair price. Fast delivery.
Cons: Absolutely none.

I picked Express Auto Transport to ship my new Mini Cooper from Charleston SC to Phoenix. Their quote was $50 higher than my lowest but I went with them because of their favorable ratings. Turned out to be an excellent choice. They answered the phone,...

Pros: Friendly customer service when until they get your business (money)
Cons: Very slow, don't keep you informed, unreliable service

I am shipping my motorcycle from Hawaii to Alabama. It made the ship out of Hawaii fine and arrived in California about a week later. It has been setting in California for at least a week now and when I call to ask when it will be picked up for ...

Pros: They answer their phone. The drivers were good.
Cons: The office staff said daily our car was going out the next day.

We also read the reviews and thought Express Auto would be our best choice. Our car was picked up in Davis, California on February 18 and finally delivered the evening of March 16th. First problem: Express Auto wrote down our wrong phone number even ...

Pros: NONE
Cons: EMPTY PROMISES AND LIES

This company made promises that it could never keep. I was told that my vehicle would be shipped within 7 business days and it was not, nor did it ever get shipped. I was told someone would be in constant contact with me throughout the process, and they ...

Pros: worked
Cons: lied

These guys moved my brand new car across the country.

1) On the one hand, they delivered the car in one piece.
(essentially undamaged, except for a small scratch on
the underside of the car)

2) On the other hand, they...

Pros: Responded quickly to pick up the car
Cons: Excuses, bad communication, late, damaged, no ownership of the problem.

Picked my car up fast after the first company fell through. No communication after that until I forced myself on them. Late response to e-mail, didn't answer their phone... miserable waiting to find out where my car was.

(Tues) Finally found...