Highest Rated Review by the Community
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Oct 03 '02
Pros: Arrived in Great Condition, Friendly Staff
Cons: Showed Up VERY Late, I was kept out of the loop, Excuses
Summary: I did a ton of research before I shipped my vehicle. The one and only reason I chose Express Auto Transport was these reviews. Reviewers praised the company and the service. After contacting the company, I felt that the customer service lived up to ... read more
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Jan 03 '10
Pros: none
Cons: scam artists
Summary: to whom it may concern with regards to EXPRESS AUTO TRANSPORT my transport order number is #9060112935 I had you quote and accepted your price and paid in full to have a truck moved from Utah to Florida. I then added money to this on two occasions all ... read more
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Dec 07 '09
Pros: Least Expensive of 4 quotes on ebay's auction site.
Cons: Never picked up vehicle within the contracts stated maximum number of days.
Summary: During the recent purchase of a vehicle on ebay, I was introduced to Express Auto Transport, due to there being a link, within the written body of ebay's auction site. Feeling confident that, before ebay would select transport companies ... read more
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Feb 20 '09
Pros: initial phone calls were great until the order was placed
Cons: everything after the sale
Summary: Jordan from SpeedyAutoTransport had spoken with me numerous times and said all the right things to get me to bring my business to his company. He gave me a military discount, ASSURED/PROMISED an early pick-up date and even went so far as to promise, ". . ... read more
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Jul 30 '08
Pros: Courteous on the phone.
Cons: Misleading.
Summary: I received a quote from ebay from 4 different transport companies and Express Auto Transport was the cheapest and seemed to be the best deal. I originally placed the order on the 9th of June and was guaranteed pickup in 7 business days. On about the 10th ... read more
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Jun 12 '08
Pros: None
Cons: Avoid refunding your money
Summary: I purchased a vehicle on ebay from a man in New Mexico. I was in Afghanistan at the time (April 17th) and I was hoping to have it shipped to my address in Tennessee by the time I arrived home. I spoke with Larry, of Express Auto Transport, and he told ... read more
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Jun 08 '08
Pros: none
Cons: You will get grease and burned marks on your seats.
Summary: It was a horrible experience. The person who picked up my car was ok, but the person who delivered it was not. He did not communicate at all. I left several phone messages asking a return call, but I had received no return call. At last my car ... read more
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Apr 27 '08
Pros: Polite, did what they promised in the end
Cons: poor communication
Summary: UPDATE: When I got home today there was a check waiting, cut on the day AET said it would be cut. A frustrating experience w/poor communication, but AET did send me a refund check in exactly the amount expected, and it was cut on the day they said it ... read more
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Apr 07 '08
Pros: Nothing
Cons: Everything
Summary: Express Auto Transport is the worst vehicle transportation company I have ever had the displeasure of using. When I first contacted the company to transport my vehicle it was March 14. I told the sales rep (Nancy) that my vehicle could not be ... read more
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Apr 02 '08
Pros: Van actually made it. Less expensive than other companies.
Cons: No communication, service, respect for customer, consideration, or truthfulness. VERY LATE DELIVERY!!!!
Summary: I selected Express Auto Transport to ship a Van from Kissimmee, FL to Finksburg MD based on their lower quote and their preferred shipper status with eBay. They dispatched a driver (contracted from Elite Quik) and had a date of pick-up all lined up ... read more
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Mar 15 '08
Pros: You have got to be kidding
Cons: i was mislead, misinformed, and by my emails, dealing with a story teller,
Summary: This Company, Auto Express Transport, should be out of business, never have I dealt with such a bunch of incompetent individuals, lets see where do we start Took my money right away, never mentioned anything about a contract or penalty for cancellation ... read more
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Feb 14 '08
Pros: cheap...now I know why
Cons: RUDE, they lie, they dont get your car where it needs to go
Summary: I wish I had read these reviews prior to booking with Express Auto. I have had the worst experience with them. The service is horrible and they are RUDE! I was shipping my car from Florida to North Carolina and booked with them on the 30th of ... read more
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Jan 29 '08
Pros: THEY ARE LICENSED
Cons: CUSTOMER SERVICE DOES NOT RETURN CALLS, EMPTY PROMISES, ETC...
Summary: THE WORST EXPERIENCE EVER! THEIR HOLDING MESSAGE SAYS THAT THEY ARE PROACTIVE - WHAT A LIE - WE HAD TO MAKE MANY CALLS TO THIS COMPANY & AFTER 10 DAYS OF EMPTY PROMISES WE FINALLY HAD TO CANCEL - WORD OF ADVICE DO NOT GIVE THEM YOUR DEPOSIT UNTIL THEY ... read more
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Jan 15 '08
Pros: The quote was low-too bad it was worthless.
Cons: Everything!
Summary: I wish I had done more research before I decided to place an order with this terrible company. Never have I been so mislead by a company nor have I ever had such poor customer service. I should have just driven our truck to Florida myself, at least it ... read more
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Sep 18 '07
Pros: Friendly customer service when until they get your business (money)
Cons: Very slow, don't keep you informed, unreliable service
Summary: I am shipping my motorcycle from Hawaii to Alabama. It made the ship out of Hawaii fine and arrived in California about a week later. It has been setting in California for at least a week now and when I call to ask when it will be picked up for ... read more
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Aug 23 '07
Pros: NONE
Cons: EMPTY PROMISES AND LIES
Summary: This company made promises that it could never keep. I was told that my vehicle would be shipped within 7 business days and it was not, nor did it ever get shipped. I was told someone would be in constant contact with me throughout the process, and they ... read more
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