Graebel Atlanta

26 ratings (26 Epinions reviews)
Epinions Product Rating: OK
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    Highest Rated Consumer Review by the Community

  • HORRIBLE experience with Graebel

    Sep 12, 2007 by
    Rated a Very Helpful Review
    Pros: Customer service team
    Cons: Broken items, stolen items, unprofessional

    Summary: Our experience moving from Detroit, MI to Denver, CO with Graebel Van Lines has been a complete nightmare. Not only were several very expensive items severely damaged, our high-quality Canon SLR camera was stolen right from the box. Plus, the packing and ... read more

  • Never Again lesson learned

    Jan 9, 2012 by
    Not yet rated.
    Pros: nothing was broken
    Cons: God forbid you put in a claim

    Summary: Graebel deserves ZERO stars. stay away from this company.   Moving was a nightmare, took way longer to move out then I was told and 3 days longer to get my stuff than i was promised, therefore all the other appts made for cleaners had ... read more

  • Terrible moving disater

    Jul 6, 2011 by
    Not yet rated.
    Pros: They were on time.
    Cons: My family is missing more things than you can imagine !

    Summary: We trusted the ft.bragg to provide us with the best moving experience and they left it up to GRABEL. We did a military move with Grabel NC and it was the worst nightmare I could have had happen. They moved our belongings from fayetteville to ... read more

  • First and Hopefully Last Move with Graebel

    Apr 1, 2011 by
    Not yet rated.
    Pros: Crew #4 was very respectful and appeared to care about our plight
    Cons: day laborers
    wondering if I'll ever see my tools again?

    Summary: A two day pack and load turned into four and a half.  I should have known things would go badly when the representative assigned to survey the house and its contents was 45 minutes late.   She came from another city in this east coast ... read more

  • Overcharge by 33-50% compared to other companies

    Apr 6, 2008 by
    Rated a Very Helpful Review
    Pros: None - can't recommend Graebel to anyone
    Cons: Charged 50% more than other major van lines, added charges at the last minute

    Summary: I used Graebel to move from Boston to Chicago during the month of June. I compared a few moving companies in March and decided on Graebel based on similar quotes and good customer service. The week before my move, I was told "oh, yeah, Graebel charges ... read more

  • Cons Outweigh the Pros With Graebel - Can't Recommend

    Aug 22, 2005 by
    Rated a Very Helpful Review
    Pros: Single point of contact; Experienced driver; Claim resolution
    Cons: Internal corporate disarray translates to customer service problems; Bad packers/packing

    Summary: It's a wonder that a company as disorganized as Graebel still has corporate relocation contracts. This was my fourth professional move, and by far the worst in terms of avoidable stress-inducing problems. Their processes and certain personnel need ... read more

  • I would recommend them to anyone

    Jun 14, 2005 by
    Rated a Very Helpful Review
    Pros: Cheaper than doing it yourself, excellent job, timely, professional
    Cons: none that I can think of at the moment

    Summary: I used Graebel Atlanta back in Feb/Mar of this year. I moved from Atlanta to Phoenix and my move went great. From the first visit to the delivery of my items I was very pleased with the service and attention that I received. Jack, my sales rep was ... read more

  • I'm still dealing with the headache

    Mar 10, 2005 by
    Rated a Helpful Review
    Pros: I didnt pay for it.. work did.
    Cons: They break what they move. They steal what they want.

    Summary: Where to start with this clusterf#$@. They came out to the apartment packed 85% of the stuff. Refusing to pack some things and just flat out forgetting others. One of the packers did not even speak english. I am still unsure if he understood it or not. ... read more

  • A miserable moving experience

    May 9, 2001 by
    Rated a Very Helpful Review
    Pros: They move (most of) your belongings.
    Cons: They steal what they don't move and break a lot of what they do move.

    Summary: I have had three professional moves in my short life - and I am the first to say that I am spoiled by it. I could not go back to moving myself after having had a professional move. I used Graebel to move me from San Antonio, TX to San Francisco, CA - ... read more

  • Graebel made my move easy!

    Mar 12, 2001 by
    Rated a Very Helpful Review
    Pros: Very professional, prompt, and courteous.
    Cons: None known

    Summary: For a recent corporate relocation, my wife and I had to be moved from Fort Lauderdale, Florida to Columbus, Ohio. The appointed company was Graebel, who contacted us within a day of the relocation's approval. We were given several contact numbers, both ... read more

  • Express Customer Reviews

  • Great guys

    Aug 31, 2011 by
    Not rated yet
    Pros: Careful, courteous and respectful.  Everything arrived intact and on time.
    Cons: Broke Cheap $20 KMart lamp.

    Summary: We moved from Los Angeles to Las Vegas and have never had such a good experience.  Graebel picked up at our home in Ventura County CA  and held our goods in the truck for two days until we could close on our new home.  Our ... read more

  • Don't Use Graebel

    Jun 1, 2011 by
    Not rated yet
    Pros: They'll tell you everything you want to hear
    Cons: They don't deliver...literally!!

    Summary: They don't deserve even 1 star..Graebel is dodging my requests for an ETA. They flip-flopped on my pick-up date, said they would "likely" deliver within 4 business days. My stuff was picked-up on 05/21 and still no sign of them...and now I ... read more

  • Move from Boston to North Carolina was horrible

    Dec 16, 2009 by
    Not rated yet
    Pros: NONE
    Cons: Destructive.  And "lose" your property.

    Summary: Totally careless of my furnishings:  broke the legs off an antique mahogany table, took a 4" piece of wood out of my antique mahogany desk.  Also, stole all my dinner ware, plus jewelry and collection of valuable antique ... read more

  • Move from Hell

    Dec 14, 2008 by
    Not rated yet
    Pros: Graebel did show up and make an attempt at settling damages and did pay promptly.
    Cons: Incompetent beyond belief

    Summary: This was a corporate move. Destroyed nearly everything I had. Careless bums from the street with no regard for property and poor supervision. Upon dropping a gorgeous 60 pound amythest geode and breaking it, the mover looked at me and laughed. After ... read more

  • graebel washington dc

    Nov 26, 2008 by
    Not rated yet
    Pros: none
    Cons: uhhhh, the people, the service, the cost--everything

    Summary: a horrible moving experience that came in over budget. would never use them again.  the job was unfinished, slopily done and ... read more

  • Best Moving Company Around

    Oct 19, 2008 by
    Not rated yet
    Pros: Great Customer Service.
    One point of contact
    Fast Claims service
    Cons: Relationship with their contractors

    Summary: I have been moved several times with the military. Out of the big three companies, Graebel has been the one company that has never let me down. I have had two small claims(less than $1000) which they sent me a check within 5 business days to cover. The ... read more

  • Run AWAY from these guys

    Mar 13, 2008 by
    Rated Show
    Pros: none
    Cons: everything

    Summary: Would not recommend. Scratched every piece of furniture that I own. Left some things. Showed up late. Slow Slow Slow..... Run away from these ... read more

  • Horrible Relocation Company and Movers

    Jan 12, 2008 by
    Rated Show
    Pros: The move eventually ended
    Cons: slow, uncaring, sneaky, rude, hard to work with, untimely

    Summary: Unfortunately my corporate transfer required that I use Graebel Relocation and Graebel Movers -- both which are pathetic. I've yet to meet a competent Graebel employee or one who truly tries to make the move run smoothly. Graebel is simply out to make as ... read more

  • Graebel Companies is TERRIBLE!

    Nov 26, 2007 by
    Rated Show
    Pros: None
    Cons: I believe they underestimate your moving costs to get your business.

    Summary: I used Graebel based in Northern California to move from San Francisco to Houston, and I hired them because I thought that although they were expensive, I had heard that they did a good job. Well, I was wrong. They significantly underestimated my moving ... read more

  • Uneventful move---very positive!

    Jun 3, 2007 by
    Rated Show
    Pros: Good communication throughout, on-time and driver was top-notch, very minor disruption
    Cons: Could have asked a few questions during packing to avoid moving some unwanted items.

    Summary: I thought Graebel was GREAT! From my first point of contact to the after-move survey they are committed to providing a smooth move and will deal with any issues along the way. Overall, it was very uneventful move which is all I could ask! ... read more

Showing 1-20 of 26 reviews
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