North American Van Lines

144 ratings (135 Epinions reviews)
Epinions Product Rating: Disappointing
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    Highest Rated Consumer Review by the Community

  • North American Van Lines – How NOT to Treat a Customer

    Aug 12, 2001 by
    Rated a Very Helpful Review
    Pros: Still trying to think of one.
    Cons: Utter lack of communication among departments and divisions.

    Summary: We moved from Atlanta, Georgia to Lubbock, Texas five years ago and I have been debating whether to write this Epinion for about a year. Every time I think about this move my blood pressure rises. I think I am finally far enough removed from the ... read more

  • Only as good as your local reps ... and The Moving Connection is TERRIBLE

    Oct 18, 2012 by
    Not yet rated.
    Pros: Good Estimate
    Cons:  - No Follow Up
     - Did not care
     - Terrible Attitude 

    Summary: I contacted 4 moving companies for an interstate move from Baltimore, MD to South Floriday.  A representative from The Moving Connection representing North American came to the house, provided a reasonably priced estimate.Based on the ... read more

  • Worst Move Ever

    Aug 7, 2012 by
    Not yet rated.
    Pros: None at all - they are the worst movers ever.
    Cons: So many I can't begin to list them all here.

    Summary: I have moved 26 times and this was by far the WORST move I have EVER had! The movers arrived late and instead of waiting until the next morning, started packing at 9 at night. They finished up at 4:30 in the morning and didn't have room for our items, so ... read more

  • Headaches + excuses = North American Van Lines

    Jul 24, 2012 by
    Not yet rated.
    Pros: None
    Cons: Unprofessional
    Apathetic about problems
    Failure to deliver on time
    No accountability
    Frustrating

    Summary: At the end of the day, North American Van Lines delivered our stuff 3 weeks late. A significant incovenience to our personal and professional lives, but not the end of the world. The worst part of the move was dealing with the company ... read more

  • The worst move we've ever had!

    Jul 15, 2012 by
    Not yet rated.
    Pros: Showed up on time
    Cons: Items are missing. North American won't honor insurance.

    Summary: We moved from North Carolina to Maryland in October 2011 using the DeHaven's Transfer and Storage -Durham local office for North American Van Lines.  The packing and loading was chaotic and unorganized.  The driver was offensive, unprofessional ... read more

  • Absolutely horrible...do not use!

    Apr 17, 2012 by
    Rated a Helpful Review
    Pros: I guess 85% of our items made the trip.
    Cons: See the review body.

    Summary: We used these movers based on a friend's recommendation and I wish we never used them! First off there was an issue with getting a truck driver actually to our home on the day that we had scheduled! As we were flying out of the state this was an added ... read more

  • Surprisingly good

    Mar 19, 2012 by
    Not yet rated.
    Pros: No missing or broken items.
    Polite, friendly service.
    Cons: Scheduling problems. Confirm!!

    Summary: My husband's company was paying for the move and scheduled this company. After I read many poor reviews, I assumed all was lost and/or broken. There WERE some scheduling snafus, like the movers not showing up when scheduled. We called and said, "are you ... read more

  • NEVER USE NORTH AMERICAN VAN LINES

    Jul 20, 2011 by
    Not yet rated.
    Pros: NONE
    Cons: Extraordinary late delivery of goods, atrocious customer service, lack of competencey, WORST COMPANY.

    Summary: Used NAVL/Beltmann group for a move from Cleveland to Minneapolis. They picked up my belongings 7/1/11 and guaranteed delivery by 7/14. I was never contacted throughout these dates regarding updates and had to call the manager of my move several times to ... read more

  • American Van Lines = NIGHTMARE

    Jul 13, 2011 by
    Not yet rated.
    Pros: absolutely none. TERRIBLE experience
    Cons: unprofessional, disrespectful, see above reviews.

    Summary: NIGHTMARE – do NOT use AMERICAN VAN LINES – Here’s what I went through: This was the worst moving experience I have had (and I have moved 4 times in the past 5 years). When I first spoke with my representative,  regarding a ... read more

  • BIGGEST LIARS IN THE STATES!!!

    Jul 7, 2011 by
    Rated a Helpful Review
    Pros: THEY JUST KEEP LYING AND LYING ....
    Cons: See review body

    Summary: There is no words to describe how trashy this company is!!!-Actually it is the worst i have ever seen, Dont even think to deal with them...they will pack your stuff on date but you will never get it!!-Unhonest guys..-they keep lying ... read more

  • Very bad experience with North American Van Lines

    Jun 30, 2011 by
    Not yet rated.
    Pros: I am sorry, but i can't find any positives!!
    Cons: Lack of planning, communication and honesty ...

    Summary: We were moving out from Mobile AL to Silver Spring MD.We were given an estimated pick up and delivery dates.The pick up date was respected.For the delivery date, we were given a range of 8 days, we accepted this range and managed accordingly. Then ... read more

  • American Van Lines

    Feb 21, 2011 by
    Rated a Helpful Review
    Pros: Packing was excellent and initial interaction with driver and staff was favorable.
    Cons: Should have known that something was screwball when someone else's stuff was in ours.

    Summary: We moved from California to Georgia September 2010 and unfortunately for us, chose American Van Lines to do our moving.  When we unpacked our belongings after arriving in GA, it became clear that an antique dining room chair was missing. This chair ... read more

  • Bad news from start to finish with University Moving and Storage (Michigan)

    Jan 25, 2011 by
    Rated a Very Helpful Review
    Pros: My books weren't shredded or waterlogged...
    Cons: See above.

    Summary: The most unprofessional move I've experienced. I went with University Moving because I'd had such fabulous experiences with the San Diego area North American affiliate, Eckert Moving and Storage (if you're in Southern California, I recommend them very ... read more

  • Do NOT Use!

    Jan 2, 2011 by
    Rated a Very Helpful Review
    Pros: On time.
    Cons: Unprofessional! Numerous belongings and furniture broken or damaged Walls dented. Won't follow directions. No accountability.

    Summary: We are not new to moving having moved over 14x but never have we had such a bad experience as we did using North American Van Lines! What moving company shows up without proper moving equipment (i.e. straps for lifting, dollies, etc.)?   ... read more

  • North American left me out in the cold!

    Sep 7, 2010 by
    Rated a Very Helpful Review
    Pros: Lying to you, not calling back, and denying responsibility and claims!
    Cons: Tell you they'll be there, never show up & leave you the bill!

    Summary: I set up a contract to have my household goods picked up 3 weeks before the date. 3 separate conversations were had with customer service and sales representatives stating they would be there to pick me up. On the day of the move they did not show, or ... read more

  • North American Van Lines

    Aug 2, 2010 by
    Rated a Very Helpful Review
    Pros: A few of the girls that answered the phone where polite.
    Cons:  horrible with returning phone calls, as an overall company they where very poor.

    Summary: If you plan on moving and are considering using the Beltman Group, North American Van Lines, located in Orlando, read this first. I recently used them and it's now nearly 2 months later and I'm still being haunted by this moving experience. There really ... read more

  • Do not believe National companies are better than small ones

    Mar 27, 2010 by
    Not yet rated.
    Pros: Local agent was wonderful, and tried to straigten out the litany of problems
    Cons: Driver was rude
    Boxes were kicked and damaged
    Many items broken
    Very unprofessional and expensive

    Summary: After reading warnings on Yahoo, I choose a National Mover to be safe, that was a joke..what a mistake The local agent was wonderful, and when I questioned the value of paying so much more for a National mover I was told the difference between a Cadillac ... read more

  • Never use American Van Lines!!!

    Feb 12, 2010 by
    Not yet rated.
    Pros: Pick up movers were great!!!! Professional and careful to detail when packing furniture.
    Cons: Fraudulent business practice from phone reps when trying to solicit our business.

    Summary: Never use this company!!! Initially, they are very professional on the phone while trying to earn your business. However, once you leave a deposit of $200 you're told that the only payment they accept at pick up and delivery is cash or postal money ... read more

  • KINGS MOVING AND STORAGE (WICHITA)-- AWESOME MOVERS, GREAT EXPERIENCE

    Jan 28, 2010 by
    Rated a Very Helpful Review
    Pros: Price, Professionalism, Service, Experience, Punctuality.
    Cons: Absolutely NONE!

    Summary: KINGS NORTH AMERICAN VAN LINES--KINGS MOVING AND STORAGE2111 Industrial, Wichita, KS. 67216First off, I read ALL of the reviews on this site for North American, and was very worried about our move initially. But after ... read more

  • Unprofessional Circus of Incompetence

    Oct 8, 2009 by
    Rated a Very Helpful Review
    Pros: -The packing was adequate
    Cons: -vomitting, late, broken items, paying full price after doing the work myself

    Summary: I can barely write this without raising my blood pressure.  At one point I thought I was on a hidden camera show because I couldn't believe how incompetant a moving company could be.   Do not associate yourself with this ... read more

  • NORTH AMERICAN VAN LINES - BUYER BEWARE

    Mar 25, 2009 by
    Rated a Very Helpful Review
    Pros: NO PRO. "Pro" and "North American" don't belong in a single sentence.
    Cons: Underestimated the job, no back-up available, hired crooks as workers

    Summary: We are no strangers to moving over the years - to Detroit to Philadelphia to Atlanta to New York to Chicago to Los Angeles to New York again to San Francisco to Philadelphia to Illinois.Moving is a stressful time - letting people NA hired but whom ... read more

Showing 1-20 of 135 reviews
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