5 years ago we moved into our 3 bedroom, 3 level, older brick house. 5 years later, now with 1 child, one on the way, and still 4 pets, we decided to move again - across town to a 5 bedroom, 2 level house. The first time we moved we used U-Haul, and ...
Pros: Very courteous; Penske cares about its customers; has liftgate Cons: Nothing.
This past year we moved an hour south of us and needed a large rental truck with a lift gate. Only Budget and Penske offers the trucks with a lift gate and it became a bidding war with Penske winning our business by far. I have always learned ...
Pros: Inexpensive, guaranteed a newer truck, problems fixed Cons: Some trucks need help.
This is going to sound like a very mixed Epinion, and it really is, but I will do my best to explain it all and I hope you understand why I gave them 4 stars. It's a long story, it was a long move, but I hope this informs you of how some Penske...
Pros: Convenient locations, lowest price Cons: Still have to load and unload it!
My mother in law is downsizing. She is in her late 70's and moving out of her house and to a smaller duplex. This is a good thing, a big house and lawn are too much for her ~ a small duplex with a small private garden will be perfect. Everything is set ...
Pros: My family and belonging arrived in once piece to our destination Cons: Too many to list...read on
My family and I have just recently moved from Tennessee to Florida. My husband is self-employed, and due to a recent job change, we decided to move south. Many times when an employee takes a job with a new company, and they chose to move to another...
Pros: Nice truck, great rates, positive experience. Cons: None come to mind.
I hate moving. It’s really a pain packing up all your stuff (and as the years go by, we do accumulate so much stuff, don’t we?). This time, I wasn’t moving myself, I was moving a friend all the way from Rhode Island to Atlanta. He had ...
Pros: New Trucks, Great Service Cons: Some areas have few or no locations
Background: In the field of one-way consumer moving trucks the there is a field of three: Penske, U-Haul and Budget Truck Rental (merged operations of Budget Truck Rental and Ryder Truck Rental). I have used all three companies, using Penske ...
Pros: New, clean and well maintained trucks, competitively priced, helpful customer service. Cons: Not readily available in all areas-- yet.
When faced with the unpleasant task of having to move a mini-storage space full of "Junque" across the country, what do we usually do? Well, most people tend to call the one "big" truck rental companies-- UHaul or Ryder. Hey, I've been guilty of...
Pros: Quality Equipment, Great Customer Service, Free Mileage, Affordable Cons: Not as widely available as U-haul or Ryder
Moving is one of those things that most people hate to do but we all do it some time in our lives, usually more than once. As a friend of mine put it, he’d rather take a sharp stick to his eye than move, and honestly, I can’t say that I’m anymore fond...
Pros: Convenience, price, easy-to-use website, truck was new and ran well Cons: None that were Penske's fault (note to self: sunscreen is your friend)
Like many of today's youth, I'm not content to stay where I am for very long. What this translates to is three moves within three years (soon to be four, but I'll get to that). The first two were local and completed mostly by making numerous trips in ...
In February 2006 we returned to the USA after 16 years of residence in Africa. Getting resettled in the USA was a feat that included combining the contents of a storage unit with about 1000 kilos of personal goods from Africa…and, finding a place to ...
Pros: New Trucks, Low Prices, Good Value Cons: Equipment not in great condition, poor service after the sale
Ok, I have rented from U-Haul and Ryder before and decided to try Penske based largely on reviews from this site. The price was right, $1300 for a 20 foot truck, $420 for a car carrier, $20 for hand truck/appliance dolly, and $45 for 3 dozen furniture...
Pros: -Great customer service, both call center/actual location -Excellent equipment -CD player! -Good prices Cons: -Call center rep inconsistency -Drawbacks at non-Penske locations, not as much assistance with equipment
If you survey the reviews on Epinions for the three major truck rental companies, U-Haul, Budget and Penske, you will find that, in terms of numbers of positive reviews vs. negative reviews, they rate as follows:1. Penske2. Budget3. ...
Pros: Unlimited mileage, Cab to back pass-through. Cons: Noisy transmission.
I just moved from Denver, Colorado to Virginia. We rented a 15 foot Penske truck with car carrier. Penske charges based on the length of your trip. You tell them where you are going, and the quote a price based on the distance, and give you a set ...
Pros: inexpensive, great customer service! Cons: none that I found! =)
In 1999, I moved to Denver, Colorado from Tustin, California to live in sin. Well, at least that's what my dad called it. I moved to Colorado to live with my boyfriend, but I had also roped my best friend into moving with me. At 18, this was the grand...
Pros: clean comfortable reliable equipment. Guaranteed availability. Unlimited miles. Friendly staff. Cons: Price may vary wildly. Make a booking and then keep re-checking the rates daily.
Although I've used epinions as a resource for some time now this is the first review I've been inspired to write. I have just completed a move from New York City to Tampa for which my employer provided a fixed amount for moving expenses. My choice was ...
Pros: Newer truck, good gas mileage, comfortable, easy to drive Cons: noisy
I recently made a move from Rochester, NY (near Buffalo) to the beautiful town of Phoenix, AZ. The last several times I have moved I SWORE I’d hire movers because I didn’t want to deal with it again. Well, after looking at the cost of ...
Pros: Good equipment, excellent customer service, good price. Cons: Can't think of any!
My husband and I recently moved from Los Angeles, California to Boston, Massachusetts. We considered hiring professional movers for this long distance relocation, but ultimately decided upon moving ourselves. We chose Penske because it offered the best ...
Pros: Excellent and robust equipment Cons: No tape player or cruise control.
My job requires that I move around the country periodically. I recently transferred from San Diego to Washington DC. I shopped around for prices and was relieved to find that Penske remained very competitive. I have used them several times in the past ...
Pros: Guaranteed reservations. Friendly service. Well maintained fleet. Cons: Price (but it's still worth it).
Why? - I looked near and far before choosing my rental truck. I initially made a reservation with UHaul, but canceled it once I read a few reviews. When I saw that Penske had a string of great reviews I knew I had to get one.
Pros: Great price, nice new truck, easy website Cons: None (other than bruised toes)
I have had previous nightmare experiences with both Ryder and U-Haul, so when the time came to move again, I wasn't sure what to do. I knew that my Public Storage facility rented Penske trucks, but I didn't know anything about them. Then I came here to ...
Pros: Newest truck fleet means less fuel consumption and breakdowns, unlimited mileage, competitively priced Cons: Not as many locations as competing companies, but still widespread
The budget was tight for my 1,500 mile move from West Texas to Southwest Florida, so I got quotes from 4 major rental truck companies: U-Haul, Ryder, Budget, and Penske. U-Haul quoted about $1,500 for a 3-day rental with mileage restrictions, and ...
Pros: New Truck, Very Fuel Efficient, Totally Hassle free, Excellent On Road service Cons: No Cruise control
hi Friends, Well I have all good things to say for penske. I am a software consultant, so mostly on the move after a project comes to an end. In June 2005, I had 2 job offers, one with Microsoft in Seattle, WA and the other in Cleveland, OH. The ...
Last month my wife and I were moving cross-country -- we'd known about the move for a good two months so I had made a reservation online with Penske for a 16-foot truck and a tow dolly, which quoted me a rate lower than Budget and about half of UHaul's ...
Pros: Excellent price, customer service, appearance, and gas mileage for a cross country trip. Cons: Heater would kick on and off every once in a while. .
I'm active duty military and recently got married in Sept 2006. However; I am in California and my wife was back in my hometown in Tennessee. I called Penske personally and talked to a representative for a few months before the move (which occured in Feb ...
Pros: Clean trucks that feel safe and sturdy; easy to drive; very polite desk service. Cons: Billing debits/credits that appeared on my account were unclear, though the overall amount was correct.
After a hike in rent, my husband & I decided to look for greener pastures; we found a great condo 18 miles away. This would be our 1st move as a couple (read: 1st move of not my stuff or his stuff, but ALLLLL of OUR stuff!), and with a CRAMMED 800 sf ...
This past year I moved from California to the Midwest, back to California and back to the Midwest. Since this was a costly adventure, I spent a lot of time investigating ALL of the major moving companies. None of them came close to Penske on most of...
Pros: Good price, good equipment, good service. Cons: Problem with the truck delayed our move.
After hearing the horror stories about moving companies, we decided to move ourselves. Plus this saved us $2500. We (my wife, me, and our 10-mo. old son) moved 600 miles and from a small 3 BR house to a large 2 BR apt. We lived on a narrow hilly ...
OK,
So, most of us have had to move whether it be out-of-state or across town.But, as much as packing and moving is a pain,it's even more of a pain worrying about your stuff making it from one point to another in one piece. When you shop for a...
Pros: Clean, *NEW* trucks, unlimited mileage, everything works Cons: gas guzzler and annoying to drive across the windy Kansas plains
I've made 3 moves in the past 4 years, and have rented a Penske every time. It started when a friend of mine rented a UHaul to move 90 miles. The a/c didn't work, the seats were vinyl, it smelled, and seemed like it would fall apart any minute. When I...
Pros: Clean, professional, and the absolute best prices around! Cons: They don't have rental outlets in every town
Want to actually MAKE some money on your PCS move? Try this test... Load up 3 copies of your browser and point one toward www.uhaul.com the next toward www.yellowtruck.com (Ryder), and the last toward Penske www.penske.com Now that you've got all three...
Pros: An alternative to U-Haul Cons: Shell game in pricing
Having moved cross country several times, I was bound and determined not to get ripped-off this time. Having had better luck moving myself than with "professionals", I did some comparison shopping on rental trucks and moving hybirds (you pack, they...
Pros: Awesome customer service, 2000 or newer vehicles, unlimited mileage Cons: The gas mileage sucks...but it will in any big truck you use.
I should start when I called the 8oo number. I was online shopping for a truck rental to move all of our belongings the day after Christmas. I had checked 3 or 4 different sites out, uhaul, budget, penske and some other I can't remember. ...
Pros: Very new trucks, clean, air conditioned, safe, offer one-way trips Cons: Selection may be small, can cost more
It used to be that all rental companies were more or less the same. For some amount of money you'd get your truck, load up your stuff, and hope you got to your destination in one piece. Not any more. Now you also have to worry about which companies...
Pros: Great equipment, great people, great website Cons: None -- I had a great experience!
I had to move myself, 2 cats, and enough furniture for a 1 bedroom apartment from Houston TX to Washington DC. I looked into a lot of different options, from a professional moving company to shipping stuff and flying myself to doing a one way truck ...
Pros: Clean, new trucks. Low prices. Unlimited mileage. Cons: None
I moved myself from Florida to Ohio back in August. Deciding to make my reservation online, I started checking out websites. Like most others, I instantly went to U-hauls site. I believe I was to get a 14-foot truck, car carrier, furniture pads and a...
I just had my second fabulous moving experience with Penske. The first trip was 3 years ago when I drove a 15' or so truck from Philadelphia to Dallas. The truck was excellent with only 25,000 miles on it. I recall paying about $600 including...
I had never used a rental truck for a cross country move (Florida to Wisconsin, I know I'm crazy), so I did my research and made observations. My observations consisted of noting which companies trucks I saw broken down along the side of the road. I...
Pros: 1 way unlimited milage
1 way=7 days rental Cons: no a/c adapter
no tape deck
filthy
unreliable gas gauge
more $$$
After reading reviews of moving companies on this site, I rented a 20" PENSKE truck for a one-way move from CT to FL this January.. They cost more than UHaul, but promise trucks no more than 1 year old and 24 hour roadside assistance, which I thought was ...
Fast return of Deposit. Cons: Honestly, no Cons at all! Penske has earned my repeat business.
We had to move our Daughter from Midland, TX to our home, a distance of over 400 miles. I researched one-way truck rental companies, and decided on Penske based on reviews and a negative personal experience with another company (U-Haul).I ...
Pros: Clean newer truck and it will be there when you want it. Cons: Pricey.
Two of my friends had terrible experiences with other moving truck rentals. It was like the Seinfeld episode where they new how to take the reservation, but not hold the reservation. One friend was moving to California from Chicago and had to spend half...
Pros: responsive and accommodating customer service
low price
truck in excellent condition Cons: some miscommunication about reservation between local dealer and main Penske office
Like everyone else, I hate moving, especially when it involves a big truck and a long drive, but since I was starting school, I wasn't looking to spend big bucks either. After comparing prices and checking reviews here on ePinions, I decided to go with P ...
Pros: Brand new, GREAT running vehicle.
Helpful staff.
Fair Price. Cons: We were completely satisfied.
In July 2004, we moved a 4 bedroom house from Richmond, Virginia to Dallas, Tx. In doing so we rented a 25' Penske Truck and an auto tow dolly. After closing on our new home the four of us drove from Texas to Virginia towing an extra 12' trailer that I ...
Pros: Saved $$$$ over Ryder, UHaul, etc. Nice trucks that are easy to load. Cons: Trucks are governed at 70, making it tough to pass on a two lane! 7MPG!
Before renting a truck to move my fiancee up from Missouri to the Upper Peninsula of Michigan, I did all the aggressive price comparisons I usually do. What I expected was to find a relatively small range of prices to choose from. I was wrong. There...
Pros: Easy to use, not busy, very good trucks Cons: None
After spending many years dealing with the very frustrating U-Haul, we decided to give Penske a try, based on price and some good reviews we found. It was an excellent choice. We reserved a truck and a car carrier online with no problem, and found a ...
Pros: clean & comfortable truck, friendliest customer service, organized company, flexibility in pick up times. Cons: none, nada, nothing
Renting from Penske turned out to be a really great experience. We were poor recent grad students grads relocating from Philadelphia to San Francisco. We researched every possible option for moving and found a Penske 16' truck to be our best option. ...
In March 2006, we rented a 26 foot truck and a car tow dolly for a cross-county move from Everett, WA to Tucson, AZ. When we picked up the equipment, the tow dolly was malfunctioning. So was the second one. It was over an hour before we had a functioning ...
Pros: Changing rates, new equipment, outstanding customer service! Cons: Few locations, can be geared towards business rentals.
I recently made a short move, staying within Central Ohio. After recently assisting my brother with his U-Haul move, I knew that it would not be a company that I would want to use. I instead wanted a company that cared about keeping my belongings safe, ...
Pros: (1)Least Expensive company, (2) Great Customer Service (3) New, Reliable Truck Cons: (1) HORRIBLE WEAK V6 ENGINGE ON THE 15FT TRUCK! results in 30mph uphill!!!!!!!!!!!!1
We moved from St. Louis to Sacramento in May, 2005. The truck rental was the cheapest at $850 for 15 ft truck and tow dolley. The truck had only 4,000 miles on it, brand new. Overall pros: (1)Least Expensive company, We've tried the other ...
Pros: the best trucks where and when you want them at competitive prices Cons: cryptic pricing model / hidden discounts must be searched for
My wife, baby, and i just moved from southern California to Madison, Wisconsin. Quite a haul. We told ourselves our move 2 years ago would be the last we did on our own. I priced various full-service movers, ABF, and Uhaul as well. After reading the ...
Pros: The Sanford location rental staff was very courteous Cons: terrible customer service.
I am very disappointed with the service i have received from Penske, I had truck number 9964882 which i rented in Florida, by the time i left Orlando and got to Jacksonville the ABS light was on so we stayed the night in Jax to let the truck rest. 1,000 ...
Pros: Great customer service, trucks are guaranteed Cons: Terrible gas mileage
I just moved from Denver to southern California with a Penske truck. I would highly recommend them to anyone that's about to do a large one-way move. I had originally made reservations with U-haul but they couldn't guarantee me a truck. (I found out the...
Pros: Cheaper than the other guys Cons: Truck was in bad shape
Mother and Daughter moved 800 miles away on short notice. Reviewed, debated, calculated, you name it, Mother did it to stretch her money on moving expenses. Not sure which one was the best and more reliable, it was a shot in the dark actually. We went ...
Pros: Nice newish truck, one-way service, great emergency assistance, good people, no hidden charges Cons: None that we experienced.
My husband and I used Penske (15 foot truck) to move household items to a new home, Minnesota to Arizona. We checked the online reviews of competitors here first and found that Penske had the most positive reviews. (It was clear that people had had bad ...
Pros: best deal with good people and nice trucks Cons: none
I just finished a move and used Penske beacause the price was good. Much to my surprise when I got to the company which was an auto repair garage nutmeg auto in Hartford, CT the truck was clean and ready with all my extras in there already. Sometimes...
Pros: Price. Clean truck, Newer model, Phone customer service friendly, helpful. Cons: Pickup service late! gas not full. no one bothered to call to discuss charges.
I'll first give you the short version. If I were judging on 10 areas they had to come through on, I'll give them a 7. We had a pleasant experience starting out on the phone. Our dates had changed and they were following up enough to get that info with ...
Pros: - A few kind company representatives (Emy& Utah team)
Cons: - MAJOR Cockroaches infestation in the cab. - Zero or begrudging cooperation from Penske.
After being married, two months, my wife and I planned a moved from DC to LA. We went with a 16 foot Penske truck because Penske had comparatively been the least expensive. However, had we known what we were getting into we wouuld have paid any other ...
Pros: Great people, value, and trucks. Trucks include CD player. Cons: Lack of cruise control, minor problem.
I rented a 16 ft moving truck to move my life across the country for school and Penske was the obvious choice from the beginning. I was charged about $1,400 for the truck including total accident coverage, which is about $400 cheaper than a Uhaul with ...
My husband and I drove across country from San Francisco Bay Area, California, to upstate NY December 2007 with a Penske truck and car carrier. We were stopped in Nevada because we did not have chains on the tires of the Penske truck. They warned us ...
Pros: New trucks, guaranteed availability, low prices. Cons: Fewer dealers.
After moving with U-Haul (disastrous) and Budget/Ryder (fine), I decided to give Penske a try. For starters, their pricing was very attractive. For my move, from Long Island, NY to Chicago, Penske asked $700 after AAA and online discounts, against ...
Pros: Great truck, honest and helpful customer service. Positive experience. Cons: Stuck door upon arrival, but easily reparied by prompt service.
Rented a Penkse Truck online due to their positive reviews, lowest price, and reputation. We were moving from Washington D.C. to Champaign Illinois, and wanted something that would allow us to fit everything. That ended up being the 15' truck with a car ...
Pros: both tire issues were fixed within 2 hours, even at midnight Cons: no tape player :(
In December, my fiance got out of the Navy and we had to make the journey from Georgia to California. I called around to u-haul, penske and rider for the best deals on a cross-country trip. The costs were all about the same, so I decided to go with ...
After a nightmare with Uhaul, we were desperately needing a moving truck for a one-way move asap. My spouse and I were driving back to our apartment after having gone clear across town to pick up our non-existent truck with the other company when we ...
Pros: Everything was as described, and provided as promised. Cons: Honestly, I can't think of a single thing!
On April 13th, 2008, we rented a 16 foot truck one-way from Hicksville, NY, and though we still had another day, we were able to return it on April 14th to Poughkeepsie, NY. Our experience with Penske was completely positive. They were very ...
I recently moved from Philadelphia to Minneapolis and had an excellent move in part to my Penske rental. I first logged onto the Penske site to get a quote. The quote was quite high compared to Ryder so I called the Penske agent (Public Storage) and...
Pros: Competitive price/newer truck/great customer service Cons: Not open on Saturday or Sunday and closes at 5 pm at most locations.
I planned on leaving SC on Easter Sunday, April 12, 2009 and had to pick up my Penske Rental on Good Friday, since they are closed on Saturday. The Conway, SC rep called me and asked me to pick it up MUCH earlier on Friday, due to the fact they ...
I rented a Penske truck in Missouri and moved my daughter to Texas. After unloading the truck, I cleaned the inside cab area and swept and cleaned the box. I then drove to a gas facility and filled the truck completely up with gasoline. I drove the truck ...
Pros: Clean, cheap, cd player, AAA discount! Cons: Gas mileage
We just moved from Indiana to California, after price shopping we decided on Penske. I have to say it was the best moving experience i've ever had when it comes to renting a truck. We showed up a little early to pick up the truck and the Penske guy was ...
Pros: Ease of rental and contact information Rental site is proffesionaly staffed Comfortable, reliable, fuel worthy vehicles Easy return Cons: Maybe priced a bit high!
We were given several large valuable home. furniture items from our sons storage in Phoenix AZ- but we had to go get them and move them back to N. Texas. We are in our late 50's and not fond of moving as we have had to this many time in our life. None ...
Pros: Good customer service Newer vehicle CD player Cons: Fuel efficiency
I recently used Penske for a move from Chicago to L.A. I was the sole driver, and was very concerned about the quality and condition of the vehicle. I originally booked with Budget for the cheaper rate, but after discovering that they refuse to guarantee ...
Pros: they where great .... from pick up to drop off Cons: ok .... that gas was no joke BUT i was towing a car
I'm so happy to give this review i couldn't wait til i was done unpacking. I was making the biggest move of my life from Co.springs to Pa. And like everybody else i checked out other truck companies and find that Penske was better not only cheaper ...
Pros: Best price and quality of any do-it-yourself moving company out there. Cons: More expensive to pick up/drop off at local convenient locations than actual Penske locations.
I looked on several rating websites before deciding on a moving truck company. My husband and I moved from Washington State to Ohio so it was important to us to choose an affordable and reliable company. I am very pleased that we chose Penske and we ...
Pros: Bill was over $300 for 1-day rental Cons: Bill was over $300 for 1-day rental
I was given an original price quote of $49.99/day plus mileage of $0.99/ mile for a 26' long bed truck. When I went to pick up the truck 6 days later, I was given the usual briefing, but the price wasn't discussed, nor were we given a survey of the truck ...
Pros: None. Cons: EVERYthing.For your safety of your life, just stay as far away as possible.
Last Thurs. we pick up a 22ft truck from Penske, the Millcreek Pharmacy location in SLC which is a tiny parking lot.We get almost to Magna and the thing starts smoking and won't go over 30mph.My husband calls Scamske and they tell him to drive the truck ...
Pros: First truck really nice. Reservation was smooth. Cons: Billing, waiting time, truck condition, customer service, everything else not mentioned in Pro.
I heard Penske is way better than U-Haul and went for it. However, I had my worst moving experience ever. From pick up to final bill. It was all disaster. I have to say that it might just be the agent's fault instead of Penske. Although there is no ...
Pros: good well maintained truck. the truck got us there in minimal time Cons: none
The Truck we rented was the 25 footer. It drove well for it's size. In Town was a little hairy sometimes as expected, but on the road it was in it's own. Even loaded to capacity I was able to do the speed limit and beyond (there is a speed governor...
Pros: Good Price, Newer Truck, Good Ride & Handling and Clean. Cons: 6 Mpg towing a car
Baltimore to Las Vegas in a 20' 2001 gas powered truck. 2400+ miles strait across I-70 over the rockies to I-15 and to Vegas and not a lick of trouble. We towed a 91 Cavalier on a dolly with a good load in the box and the slowest we went over the rockies...
Pros: I have no pros Cons: Lying to customers is a breach of the public trust.
Penske 800 promised they could get me a 12 foot truck. Had told them I had rental reserved with another company for a 15 foot truck but that I wanted a 12 foot and wanted assurance they could deliver before I cancel my other reservation. I was put on ...
Pros: Clean new trucks Cons: Still need to shop around
As a mover, I sometimes rent Penske trucks.Out of all rent-a truck companies Penske has newest and cleanest trucks. And you can get pretty good deal too, especially if you shop first. It is always a good idea to cal U-HAUL and BUDGET first, get their ...
Pros: great deal on price , good service at pick up location, fairly clean Cons: horrible nightmare dropping off the truck , bad customer service, faulty gas gages
My husband and I had to make a move from Georgia to Tennessee do to his job closing down hectic situation as it was so i did some research on the net on rental trucks we had previously used Uhaul for the move from Tennessee to Georgia and it was a great ...
Pros: Truck was new, clean, gas efficient. PENSKE provided unlimited miles and military discount. Cons: PENSKE not equipted for towing a 2005 Ford Explorer Sport Trac
Renting a truck from PENSKE Truck Rental in preparation for my military PCS move from FWB, FL to Augusta, GA was a great experience. With limited notice and preparation, PAM ROBBINS at the FWB, FL location on 370 N. Beal Parkway and Mary Esther cut off ...
Pros: New trucks, generally great service Cons: Policy inconsistency; additional charges
I've had great experiences with Penske the three times I rented from them. I did, however, run into a problem this past time that I'd like to share so that others don't have the same difficulty. Each location handles returns differently. I had never had ...
Pros: Inexpensive, Size, Online reservations Cons: Filthy, Noisy, Smelled of Cigarettes, No window brush in winter snow
I was happy to rent a moving vehicle at such an inexpensive price, but I guess you get what you pay for. They didn't have the truck we reserved, so they upgraded and gave us a bigger one, nice of them... but bigger truck means more gasoline. The guy was ...
Pros: As far as I'm concerned - NONE Cons: Change your name to U-Haul
I had a confirmed reservation with Penske a week and a half prior to my moving date. I had the reservation for 9:30 am, in order to get an "early" start. At 9:30, I was informed that the truck "is on its way", be here at 11:00. I asked where it was ...
Pros:A top-knotch experience, I must say. The best for your $$$. Cons: Manuevering the truck proved to be quite difficult at a gas station.
My biggest complaint about all the rental moving truck companies is that the smaller cargo vans aren't available for one-way moves. Being an artist who shows in different states, it's actually sometimes cheaper for me to haul my larger paintings ...
After having a horrible experience with another moving-truck company, I was weary of moving again. BUT, Penske really saved the day. Initially I was supposed to rent a truck from a location about 20 miles from my house, but when I realized there was a ...
What a Great Moving Experience by lcumpire ,Sep 10 '03
Pros: On time - no extra charges - good price Cons: Have to watch the website for price changes.
I had to move my daughter from Washington, DC to New York City on August 23, 2003. What a great experience. I initially booked through U-Haul but after reading some other reviews I change to Penske.
Penske's rate was higher but after I called and told customer service that Budget had a lower rate Penske lowered their rate by $100.00. I read on other reviews that Penske often lowers their rate as you get closer so I kept watch and they lowered their rate again and again until it was $75 less than Budget and U-Haul.
I rented a 15 foot truck with only 25,000 miles and as long as I kept the speed under 70 mph the truck ran great. Their was a rattle in the cabin but we stuffed mattress pads and that helped quite a bit. I took out the accident insurance for $35.00 so when I scraped the truck on a sign post I was not charged one extra penny.
The paperwork went smoothly on both ends and the truck was waiting for use when we went to pick it up.
I would recommend Penske again for anyone wanting to move.
I went to U-Haul and waited in line for an hour. They were out of trucks even though I had a reservation. Several other people there had the same problem.
Then I contacted Penske and it was much different. Their friendly customer service man called several local Penske rentals places and public storage places to locate a 15' truck for me so that I only had to make one call.
I went to the rental place to pick up the truck and they had it reserved. When I got the keys, I made sure to tell the lady there how good their service was compared to U-Haul.
Penske for cross country moving!! 5 stars by jen_marien ,Nov 12 '04
Pros: Great prices, customer service, cleanliness, mileage, maintenance and overall external look of the truck. Cons: none
In early October 2004, my Husband and I rented a 17 foot truck from Penske's Hollywood branch (Public Storage off Beverly Blvd) for our move from Los Angeles to Colorado.
1) They allowed us to change our reservations when we realized the original 25 footer was way too big for our needs.
2) The mechanic asked us to assist him in a 'walk through' of the truck to confirm all gauges etc were working and to point out any already existing dings.
3) We never had any mechanical issues and the darn thing even had the same gas mileage as my 1994 Honda Accord (which I drove behind the truck the whole way).
4) Price was $1,000.00 less than Uhaul.
5) Truck was extremely clean and high end.
Suggestions:
- Bring plenty of cash on long trips, those tanks can cost you a lot of money in the end with these gas prices. (it cost us about $250)
- If you see an online discount on the Penske site, call them as well, they might be able to get you an even better deal!
THANKS PENSKE FOR GETTING US TO OUR NEW HOME SAFELY! :)
Pros: Maintained trucks -this is the most important i think! Cons: No CD inside only radio!
Had to move from PA to GA , me and my husband decided to get a moving company so we don't have to drive and move our stuff but after reading a lot of comments about these companys i was horrified and we quickly changed to self moving -PENSKE was the best choice,we've used it in the past and didn't have any probs,in fact we blew a tire in the middle of nowhere but we just called the guys and they send somebody to fix the tire -well we had to wait about 1.5 hrs but as i said we were in the middle of nowhere so i think that was not bad.
Anyways we decided to get PENSKE again and this time we had excellent experience -we picked up the truck in the morning ,got the AAA discount:) and everything went the way we planned it,my hubby drove the tuck with his car attached and i followed him with my car-well he said it is stressful to drive a big heavy truck with a car attached but he quickly adjusted he said.
Definitely a good experience by agleckel ,Sep 18 '04
Pros: Great value, good customer service, new and clean trucks Cons: Didn't have furniture pads or a lock for the back of the truck
I had a very positive experience in renting a 15 foot truck for a one way rental. Not only did Penske have the cheapest rate, but also unlimited mileage. Be sure to call and confirm that they have any extras you paid for (hand truck, furniture pads) a fews days ahead as they run out during college move-in times. The truck was clean, comfortable, and had less than 7,000 miles on it. And drop-off was very easy. But be sure to bring your own padlock (larger than a normal lock) to lock your possessions in the truck. I did not know that the truck did not have it's own locking mechanism and had to buy one once I picked up the truck.
Two perfect Penske experiences by realbambi ,Dec 31 '06
Pros: Safety, ease of drive, no mileage on one way rentals, solid equipment, great customer support. Cons: Public Storage p/up ... be prepared for rude and idiot staff people.
I've rented Penske trucks twice: 16 & 26 footers. As an over fifty Grandma, safety and driving ease are huge for me. Penske trucks are never more than 18 months old and they are safe, safe, safe.
There is no mileage on one way rentals and Penske was a cheaper option for me than Budget of (ew) those death trap U-Hauls.
My only complaint is that if you have to pickup or drop off at Public Storage, be prepared for a lame, rude and out to lunch staff. I have never had a good experience with Public Storage for anything.
Excellent experience, Penske worth the cost! by ltparis ,Jul 13 '05
Pros: + Professional
+ Clean and well maintained equipment
+ Hassle free Cons: - 20% (for me) more expensive than competitors
For over 5˝ years I had used U-Haul trucks to perform 5 moves (both one-way and local) and out of those I had 2 bad experiences with their equipment. Also I have always had constant issues with the pick-up locations not having my equipment ready, shoddy quality of equipment, aged and defective trucks, you name it. After doing some research I knew my next move would not be with U-Haul, and ultimately after discovering many positive reviews for Penske I gave them a try.
Bar none this was the most stress-free rental experience I have had. I actually had to do two moves in a week period (Maryland to New York (into storage) and then a local New York move). Both times the equipment was in top condition, the ride was excellent, the A/C worked quite well, the trucks were clean and well maintained. Moving is never fun, especially if you have to do it twice in a week, but the quality and professionalism of Penske certainly made the experience a lot more tolerable.
Pros: Friendly, efficient, easy pick-up and drop off, excellent truck Cons: None
After becoming annoyed by the attitude of the U-Haul agent on the phone and the fact that they wouldn't even confirm that I'd be able to pick up my truck in the morning (they won't give you the location or time until the night before!), I canceled my U-Haul reservation and rented from Penske. They were friendly and helpful. I told them exactly what time I wanted to get the truck, and it was ready and waiting for me when I got there. The truck was new, clean, and in perfect condition. Dropping off the truck was a breeze (just left the keys in a 24-drop box). I will definitely use Penske again . . . and will never use U-Haul again!
Pros: Ready on time
Price
Great service Cons: Cost $15 to rent a hand-truck
I never thought I could have a positive moving experience. Penske employees were friendly and helpful. The reservation process was easy. On the morning of our move, they had our truck parked in front of the office, full tank of gas, all ready to go. No waiting in line - my husband walked in, got the keys, and we were off. No mile-long receipts to sign or huge lines to wait in (i.e. Uhaul) I will never use Uhaul again - I'm now a Penske customer!
Pros: Excellent service, brand new truck in excellent condition, low price Cons: Don't have one to speak of.
We've used Penske a number of times. Most recently for our trek across the country. We moved from Massachusetts to Washington State. They helped us pick the size truck we needed. We did it all on-line with phone support. We had a brand new truck that was in excellent condition. They gave us packing tips and a great price. We also got a trailer for our car. We received excellent service both when we picked up the truck and dropped it off. There wasn't a single problem in between. We'd use them again in a heart beat.
Better than U-Haul or Budget by cybercop106 ,May 15 '08
Pros: Reasonable price
No mileage charges
Late model diesel
CD stereo
Drop off anytime
Cons: Remembering it was 12' tall.
Ride was a little rough (used a cushion).
In Spring we moved from MO to FL. We were nervous about driving our stuff that far. I reserved a Penske 22' truck but when I went to pick it up they had no 22 footers. The friendly counter lady at Cerrini Investments (in St Robert) wrote up the agreement for a 26' one for the same price. They were both diesels, and as it turned out we needed the extra footage!! Their trucks were in great shape, and ours was less than a year old!!
We only paid $473 for 7 days, one-way with unlimited mileage. Budget wanted $527 and Uhaul wanted over $700 for a similar rig, and they had mileage limitations!!!
I hadn't driven anything that big in years but it drove and handled terrific. The mpg sure was a lot better than the gasoline powered ratings!!
I highly recommend Penske for their reasonable rates and late model equipment!!
I decided to change from U-Haul to Penske after reading horrible reviews of U-Haul on many websites. I'm really glad I made the change. My truck was ready upon arrival, the people were helpful and friendly, it was VERY clean (detailed and smelled nice), had a CD player and A/C and very low mileage (about 10,000). It handled beautifully throughout the trip (Nashville to Chicago) and I had no problems whatsoever. I chose a 16 foot truck and was pleasantly surprised to see it took unleaded gasoline. The price was reasonable AND I had unlimited miles for my trip. I will definitely choose Penske in the future and will recommend it to others.
No problems with Penske! by ctlovelace ,Dec 02 '04
Pros: Inexpensive, easy to deal with, equipment in great shape! Cons: None.
I needed a truck to move about 3 rooms worth of stuff along with a Toyota Camri from Missouri to North Carolina (about 1,000 miles). I originally reserved a U-Haul, but then found that Penske was half the price! I got a 15' truck and a tow dolly for about $1,300. Online reservation was a snap. I called their toll-free number and made a change in the pickup day--this (surprisingly) caused no problems. Pickup here in Kansas City (Front St. location) was fast and easy. The truck had less than 25,000 miles on it, and the tow dolly was in great shape. The only problem I had was that one of the tire straps came loose during the trip (be sure to check these regularly!). Overall, my experience with Penske was fabulous!
Moved cross country with Penske! by scapoose ,Sep 10 '05
Pros: Clean and well maintained Cons: No CD Player
We moved from Connecticut to Oregon using a Penske truck. After reading reviews here, no one else was touching my stuff! If I broke my own crap, fine, but if someone else broke it...!!! But the truck was clean, in good shape, ran fine, couldn't have asked for more! It didn't have one problem. It was a 16 foot (I think) truck, packed to the gills, and it hauled up the Rockies. We were doing 75-80 in it easily! The funny part was that on the whole trip out, we counted 5 U Hauls, and 3 Budget trucks broken down on the side of the road! We did see 2 Penske trucks pulled over too, but in both cases it was because of a flat tire on the auto carrier (which we thankfully didn't have) I'll use Penske again! I just wish they would get CD players in the trucks.
Expensive, but Penske is MUCH Better Than Its Competitors by justinleiby ,Jul 31 '07
Pros: Nice trucks; helpful service; does not overbook Cons: expensive, but worth it
My wife and I recently had a terrible experience, wherein Budget Truck Rental cancelled our reservation the day of our move. Budget's assinine explanation notwithstanding, we were stuck on the last weekend in July (purportedly the busiest moving weekend of the year) and needed a truck on the fly.
We got no help from U-Haul, and then called Penkse. It was more expensive, but the Penkse Customer Service Rep gathered my information and called all of the local locations and found a truck with almost zero notice. Penske was more expensive than Budget or U-Haul, but Penske actually delivered a truck.
The truck itself was in excellent condition, and provided a safe and easy move 500 mile drive.
Note: Penske has corporate policies of 1) not allowing its locations to overbook, and 2) retiring its trucks after 80,000 miles. Both of these points differentiate Penkse from U-Haul or Budget.
Austin to Seattle - Penske made it easy by bennyd27 ,Jul 09 '05
Pros: Clean, well-maintained, NEW truck. Cons: About $150 more than U-Haul/Budget--but well worth it.
Penske may not be the cheapest rental truck company out there, but the fact they promise their trucks are 18 months old or newer and offered me unlimited miles made them the clear choice.
My truck only had 10,000 miles on it when I picked it up. The engine was still spotless as was the interior. Through the deserts of New Mexico and Arizona and the mountain crossings to get to Seattle, the 16' truck averaged 10 mpg! Granted, my load was pretty light (one bedroom of stuff) but that was still above my expectations.
Overall, I had no issues with the truck. If you are moving a long distance and want the security of knowing your truck won't break down, I insist you choose Penske. For moving a couple things across town, U-Haul might be the cheaper option.
Pros: none that I can think of Cons: broken a/c, late truck, wrong truck
The truck was a half a day late in arriving so we had to sit around for hours waiting, then we got stuck with a larger truck which amounted to several hundred dollars more in fuel. The A/C would go out every few hours - it was something in the computer. The help line gave us this ten step process to reset the computer. But it meant finding somewhere safe to pull over to restart the truck, etc.... and in the meantime enduring the heat of the SW desert without A/C. It was obvious from our phone call with the help line that this is a common problem. So why doesn't Penske pull its trucks and fix the problems??
When we would call to complain they would only offer for us to turn around and bring the truck back to be fixed - costing us fuel and time, of which we had neither thanks to their problems with giving not having our truck etc...
WHat a miserable stressful trip. Save yourself the stress and use someone else
PENSKE: Great Experience - you get what you pay for! by sbaine ,Nov 13 '07
Pros: Clean, new easy to drive, fair price! CD player! GREAT A/C. Cons: Would have been nice to have a compass!
I drove from San Diego to Denver. I had originally booked a UHaul but then started hearing some bad reviews about UHaul using old trucks for the 'one-way' rentals. I guess they don't want to maintain them. The Penske truck was about $175 more, but it was very nice, well maintained, fairly new. Dependability is worth a lot when you already have a lot going on and deadlines to meet.
Not worth the worry saving a couple hundred dollars from the low-end competitor who is known to have old trucks with lots of problems.
I would use Penske again for sure. Professional agents and quick service.
One tip: The 22' truck gets BETTER mileage than the 16'.
Tip: buy some thin cotton rope to tie up your stuff along the sides. Don't buy the tie downs -- not necessary. Tie things in rows so they don't all slide to the back everytime you brake.
problem truck - problem fixed by rclieb ,Nov 14 '04
Pros: Were very quick to make the proper restitution for this very poorly maintained truck. Cons: Rented out a truck that they later admitted was not road safe.
When we were moving our office/warehouse we rented a Penske truck... the first one must have liked Elvis as it did the "shake - rattle - and (not really) roll" - right off the lot - but as it was all they had at that time we tried it anyways ... power steering and brakes went out on a major turn on the second day ... muscle power in a fully loaded truck got us off the road... called Penske they asked us to drive the truck to them... and if they could avoid towing it - the 2 days we already had the truck would be free.... muscled it to the new warehouse - unloaded it and drove it the 10 miles to their lot... got a brand new truck.... they honored the agreement... BUT - what liability they would have had if we hit something in a truck they acknowledged did not work properly - would use them again.. but would test drive the rental first!
Pros: Great customer service, excellent equipment Cons: Drop off lot not protected, fuel gauge 1/8 tank off or siphoning is going on.
Made a move from PA to VA and rented with Penske over Uhaul and Budget based on price and other reviews. Picked up the truck and it had but 4000 miles on it. Everything worked, road great (even at 65 mph). Got expected gas mileage. All in all a stellar experiance.
Pros: Price. Clean truck. Responsive. Courteous pick up and drop off location staff. Cons: Fewer pick up and drop off locations.
Rented truck to move a family member from Florida to Wisconsin a couple of months ago. We arrived at the rental agent about the time that they were opening their doors. Went to pick up the 12' truck that had been requested to find that the 12' had not been returned, so they provided a 16' at the same price. Staff were courteous and helpful. The truck looked almost new and was clean. Picked up a few supplies and we were off to load up. The ride was smooth. The truck was responsive and easy to handle. This made getting through Atlanta at rush hour a bit less nerve-racking. Averaged about 10 to 12 mpg. No problems with the truck. Dropping the truck off at the receiving location was simple and straightforward. Had left an item in the truck behind the seat. Receiving location called and we went over to pick it up. The only downside that I could see to Penske was that there were fewer pick up and drop off locations than U-Haul. This slight inconvenience was more than offset by the $$$$$ savings.
Pros: Great people to work with, new vehicle Cons: Bad mileage
Customer service: everyone I dealt with was polite, helpful, and informative. They advised me on loading and pulling the car carrier trailer, helped me find the best available discounts, and generally made the whole process pleasant. When I left some CDs in the truck, they found my number and called me.
Prices: Much lower than Uhaul.
Vehicle: New and clean, relative easy to drive and comfortable. Mileage was terrible - even for a fully loaded 26-foot truck pulling a car. It developed a brake warning toward the end of the trip.
Pros: None Cons: Seems cheap.. but probably expensive if you aren't extremely careful about your reservation.
About a month before moving I checked Budget, Penske, and Uhaul prices and Penske was about $450 versus $900-1000 for others from St. Louis to Colorado. Of course by the time I knew the date I would be moving Penske raised their rates to within $50 of the Uhaul and Budget rates. I now learned that I could have made my reservation for any date back then and postponed it to a later date while keeping the $450 rate. At this point the word "Penske" just makes me really depressed about losing $500.
Penske RATES a horrible experience by sandy22dj ,Sep 01 '06
Pros: penske trucks are ok but service and rates was terribly high. Cons: penske was very expensive
penske trucks may in good condition but it was very very very Expensive.They quote one price one day and next day charge triple the rate.Will not offer discounts unless one asks.
How I got soaked by Penske.... Box Truck Roof Leaks by telefunkenusa ,Jan 31 '06
Pros: make sure the truck they give you is water tight. Cons: Rental truck roof leaks are a disaster and very time consuming to deal with.
Our loss was on January 27, 2006. Telefunken USA rented a Penske 16ft Diesel Box Truck from The Plainville Connecticut location. We rented this Penske to move a vintage Neve console that Sunday. We traveled to NJ to pick up the vintage sound board early that morning. After loading the truck with the console, driving 3 1/2 hours back to the South Windsor Ct. offices. It was discovered when we opened the lift gate that the Penske truck's roof was not water tight! We were forced to make a claim to cover our losses. One would think that renting a high caliber tuck via Penske would mean that your cargo would stay dry and safe.
Great experience with Penske by sandonato ,Nov 16 '05
Pros: Clean, comfortable, good price, powerful, easy Cons: Wished the maximum speed was set at 75 mph and larger fuel tank
Clean newer truck,radio-cassette player, cruise control, great mileage(7.75mpg), good power (70mph) and good service.
Went from Knoxville to NJ to Salt Lake City with 22ft truck and car hauler.
When I picked up the truck at 7am the manager noticed a soft tire on the trailer so they put a new one on. The fuel tank was full to the very top!
Fun, comfortable to drive, radio was good and seat wide enough to sleep.
Price was the best.
Pros: Accurate online quotes. All good. Cons: Not a thing.
Nine years ago I rented two trucks (a 20' and a 25') to move from Florida to New York. I check all the rates and found Penske to be the best. The trucks were great. No problems whatsoever on a long move.
Just this week I needed to move a piano and a bedroom set across the state of New York. I called various van lines companies for quotes. None of them would even call me back.
So, I decided to do it myself, and once again, Penske had the best rates. The 12" truck only had 2000 miles on it. It had dual airbags, AC, AM/FM/CD player, and was very comfortable. The people at the pick up and drop off location were great. Both places I was in and out in a matter of minutes.
Pros: NONE!!!!!!!!!!!!! Cons: Too many to list!!!!!!!!!!!!!!
Never again will I use the Penske truck rental in 1985 bruckner blvd in the BX. For starters it's the most unorganized business i've ever seen. The front desk guy was extremely unprofessional and rude. They tell you one price, but when you receive your credit card statement it's a different story. Then you call to question the hidden charges, it's almost as if they are use to the excuses they give customers. A rental of only a couple of hours was almost $200. Overall they are the rudest and biggest scammers i've had to deal with.
Penske - N. Pleasantburg Rd. Greenville, SC - additional charges by jredd77 ,Jun 11 '09
Pros: None Cons: Dishonest, poor customer service, behind schedule, squeeze as much money out of you as possible.
Arrived on Sat. morning to find that the truck I requested was not there. I was told it was on the way from across town and should be there any minute. It finally arrived almost 2 hours late, bad start.
The next day I returned the truck approx. 1 hour late. The store was closed on Sunday, and no one told me the truck had to be back at a specific time, then I get my credit card bill and there's an additional $30 late charge! Nowhere in my contract are there any specific fees listed, they basically have access to your credit card and can charge you whatever they want. I would not recommend doing business with Penske truck rentals N. Pleasantburg Rd. in Greenville, SC.
Pros: They are nice and seams to be good at helping. Cons: They're main seller is that their trucks are better than Uhaul...
Got a job in connecticut and have lived in kansas my whole life so looked up the reviews on here and saw that penske had good ones and I got a nice AAA price reduction. First, something was wrong with the 17 foot truck so I had to go with the 22ft. This truck had over 160K MILES on it! We get more than half way to connecticut after many times of have trouble with the truck starting and the engine light comes on. Call penske and we bring it in to their shop. Wait for 3 hours for them to fix it but they bought us lunch :) Get on down the road, and continue to keep have problems with it starting. Make it to connecticut and unload the truck and of course it doesn't start. They send someone out to fix it who gets it working and the guys leaves and ofcourse it doesn't start working for us. Call them back the next day and they come tow the truck! SO MUCH FOR HAVING BETTER TRUCKS.
Revell 1:24 '66 Corvette Penske Racer Driven by notable early Corvette racers such as Dick Guldstrand, Mark Donahue, Bob Bondurant and A.J. Foyt Authentic 427 big-block Chevy engine Racing...
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, Nov 15 '09
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