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Rated a Helpful Review by the Epinions community
Jun 15, 2008
Pros: clean & comfortable truck, friendliest customer service, organized company, flexibility in pick up times.
Cons: none, nada, nothing
Summary: Renting from Penske turned out to be a really great experience. We were poor recent grad students grads relocating from Philadelphia to San Francisco. We researched every possible option for moving and found a Penske 16' truck to be our best option. ... read more
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Rated a Helpful Review by the Epinions community
May 21, 2008
Pros: Everything was as described, and provided as promised.
Cons: Honestly, I can't think of a single thing!
Summary: On April 13th, 2008, we rented a 16 foot truck one-way from Hicksville, NY, and though we still had another day, we were able to return it on April 14th to Poughkeepsie, NY. Our experience with Penske was completely positive. They were very ... read more
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Rated a Helpful Review by the Epinions community
Mar 16, 2008
Pros: Price. Clean truck, Newer model, Phone customer service friendly, helpful.
Cons: Pickup service late! gas not full. no one bothered to call to discuss charges.
Summary: I'll first give you the short version. If I were judging on 10 areas they had to come through on, I'll give them a 7. We had a pleasant experience starting out on the phone. Our dates had changed and they were following up enough to get that info with ... read more
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Rated a Helpful Review by the Epinions community
Jan 16, 2008
Pros: PRICE
Cons: DON'T EXPECT RELIABLE SERVICE
Summary: My husband and I drove across country from San Francisco Bay Area, California, to upstate NY December 2007 with a Penske truck and car carrier. We were stopped in Nevada because we did not have chains on the tires of the Penske truck. They warned us ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 13, 2007
Pros: Good price, good equipment, good service.
Cons: Problem with the truck delayed our move.
Summary: After hearing the horror stories about moving companies, we decided to move ourselves. Plus this saved us $2500. We (my wife, me, and our 10-mo. old son) moved 600 miles and from a small 3 BR house to a large 2 BR apt. We lived on a narrow hilly ... read more
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Rated a Helpful Review by the Epinions community
Dec 11, 2007
Pros: Cheaper than the other guys
Cons: Truck was in bad shape
Summary: Mother and Daughter moved 800 miles away on short notice. Reviewed, debated, calculated, you name it, Mother did it to stretch her money on moving expenses. Not sure which one was the best and more reliable, it was a shot in the dark actually. We went ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 26, 2007
Pros: extremely cheap, good customer service, beautiful trucks
Cons: disorganized rental locations
Summary: Last month my wife and I were moving cross-country -- we'd known about the move for a good two months so I had made a reservation online with Penske for a 16-foot truck and a tow dolly, which quoted me a rate lower than Budget and about half of UHaul's ... read more
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Rated a Helpful Review by the Epinions community
Aug 16, 2007
Pros: Great people, value, and trucks. Trucks include CD player.
Cons: Lack of cruise control, minor problem.
Summary: I rented a 16 ft moving truck to move my life across the country for school and Penske was the obvious choice from the beginning. I was charged about $1,400 for the truck including total accident coverage, which is about $400 cheaper than a Uhaul with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 9, 2007
Pros: New trucks, generally great service
Cons: Policy inconsistency; additional charges
Summary: I've had great experiences with Penske the three times I rented from them. I did, however, run into a problem this past time that I'd like to share so that others don't have the same difficulty. Each location handles returns differently. I had never had ... read more
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Rated a Helpful Review by the Epinions community
Jun 20, 2007
Pros: Changing rates, new equipment, outstanding customer service!
Cons: Few locations, can be geared towards business rentals.
Summary: I recently made a short move, staying within Central Ohio. After recently assisting my brother with his U-Haul move, I knew that it would not be a company that I would want to use. I instead wanted a company that cared about keeping my belongings safe, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 10, 2007
Pros: Truck was new, clean, gas efficient. PENSKE provided unlimited miles and military discount.
Cons: PENSKE not equipted for towing a 2005 Ford Explorer Sport Trac
Summary: Renting a truck from PENSKE Truck Rental in preparation for my military PCS move from FWB, FL to Augusta, GA was a great experience. With limited notice and preparation, PAM ROBBINS at the FWB, FL location on 370 N. Beal Parkway and Mary Esther cut off ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 21, 2007
Pros: Convenience, price, easy-to-use website, truck was new and ran well
Cons: None that were Penske's fault (note to self: sunscreen is your friend)
Summary: Like many of today's youth, I'm not content to stay where I am for very long. What this translates to is three moves within three years (soon to be four, but I'll get to that). The first two were local and completed mostly by making numerous trips in ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 12, 2007
Pros: Excellent price, customer service, appearance, and gas mileage for a cross country trip.
Cons: Heater would kick on and off every once in a while. .
Summary: I'm active duty military and recently got married in Sept 2006. However; I am in California and my wife was back in my hometown in Tennessee. I called Penske personally and talked to a representative for a few months before the move (which occured in Feb ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 19, 2006
Pros: I have no pros
Cons: Lying to customers is a breach of the public trust.
Summary: Penske 800 promised they could get me a 12 foot truck. Had told them I had rental reserved with another company for a 15 foot truck but that I wanted a 12 foot and wanted assurance they could deliver before I cancel my other reservation. I was put on ... read more
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Rated a Helpful Review by the Epinions community
Sep 25, 2006
Pros: easy rental.
Cons: poor customer relations.
Summary: I rented a Penske truck in Missouri and moved my daughter to Texas. After unloading the truck, I cleaned the inside cab area and swept and cleaned the box. I then drove to a gas facility and filled the truck completely up with gasoline. I drove the truck ... read more
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Rated a Helpful Review by the Epinions community
Aug 25, 2006
Pros: Customer service, trucks, unlimited mileage, locations
Cons: Slightly more pricey (but worth it)
Summary: After a nightmare with Uhaul, we were desperately needing a moving truck for a one-way move asap. My spouse and I were driving back to our apartment after having gone clear across town to pick up our non-existent truck with the other company when we ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 1, 2006
Pros: Clean new trucks
Cons: Still need to shop around
Summary: As a mover, I sometimes rent Penske trucks.Out of all rent-a truck companies Penske has newest and cleanest trucks. And you can get pretty good deal too, especially if you shop first. It is always a good idea to cal U-HAUL and BUDGET first, get their ... read more
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Rated a Helpful Review by the Epinions community
Jun 28, 2006
Pros: Great truck, honest and helpful customer service. Positive experience.
Cons: Stuck door upon arrival, but easily reparied by prompt service.
Summary: Rented a Penkse Truck online due to their positive reviews, lowest price, and reputation. We were moving from Washington D.C. to Champaign Illinois, and wanted something that would allow us to fit everything. That ended up being the 15' truck with a car ... read more
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Rated a Very Helpful Review by the Epinions community
May 9, 2006
Pros: Great employees...good service
Cons: None
Summary: In February 2006 we returned to the USA after 16 years of residence in Africa. Getting resettled in the USA was a feat that included combining the contents of a storage unit with about 1000 kilos of personal goods from Africa…and, finding a place to ... read more
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Rated a Very Helpful Review by the Epinions community
May 5, 2006
Pros: Newer truck, good gas mileage, comfortable, easy to drive
Cons: noisy
Summary: I recently made a move from Rochester, NY (near Buffalo) to the beautiful town of Phoenix, AZ. The last several times I have moved I SWORE I’d hire movers because I didn’t want to deal with it again. Well, after looking at the cost of ... read more
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