Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Oct 12, 2005
Pros: Easy move, nice truck
Cons: None!
Summary: 5 years ago we moved into our 3 bedroom, 3 level, older brick house. 5 years later, now with 1 child, one on the way, and still 4 pets, we decided to move again - across town to a 5 bedroom, 2 level house. The first time we moved we used U-Haul, and ... read more
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Not Yet Rated by the Epinions community
Nov 4, 2012
Pros: The truck was sturdy and well-equipped.
Cons: There was no truck!
Our reservations was pointless
Incompetence
Rude employees
Unreliable
Summary: I rented a truck in Penske a month in advance in prepration for a 7 hour move from Long Island to upstate NY. We were packing up our entire lives to move up there, it was a very exciting time. We had all our paperwork set up and confirmed everything a ... read more
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Not Yet Rated by the Epinions community
Oct 1, 2012
Pros: Penske matched their pricing, but not the first time I called. They played games first.
Cons: charged me twice, didnt keep promises. left threatening message. no proffesionalism at all
Summary: I needed to get a truck in a quick amount of time. I called several companies to see what would be the most cost effective. Penske was actually the worst buy, but they called me back the next day and asked if i found a truck yet asked me who was the ... read more
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Not Yet Rated by the Epinions community
Sep 11, 2012
Pros: Friendly, accurate, helpful, thorough
Cons: Busy. In a rush, call ahead for the best time to come in
Summary: If you own a Toyota vehicle and you live in San Diego County you have to have your car maintained at Kearny Mesa Toyota by Kathleen F.The service from Kathleen F. at Kearny Mesa Toyota is top notch. You must ask for her ... read more
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Not Yet Rated by the Epinions community
Jul 2, 2012
Pros: Well-Maintained vehciles
Knowledgeable, Courteous staff
Costs significantly less than competition
Bonus: auxilary imput jack!
Cons: Seats don't adjust much
No cruise control on our truck
Summary: Last week, I drove a 16 foot penske from Hartford, CT to Clearwater, FL. The drive was the first time my GF and I left our state together, and it was made awesome by Penske's awesome customer service from start to finish (I just recieved the customer ... read more
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Not Yet Rated by the Epinions community
Jun 27, 2012
Pros: Friendly demeanor from the people at the individual Penske branches.
Cons: Bad Decision Making
Unprofessional and Unreliable
Summary: My boyfriend and I moved cross-country and used Penske because of all the great reviews and reports of reliable trucks. However, we experienced the complete opposite. And when it came to Penske keeping its promises to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 22, 2012
Pros: Customer Service...courtesey and value. Absolutely, the best of the two major rental companies
Cons: What happened to us was a fluke.
Summary: We initially chose Penske because of the nice discount provided through AAA but as the trip unfolded the customer service turned out to be the best reason to rent a Penske truck. We rented a truck in Northern California in order to move to ... read more
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Not Yet Rated by the Epinions community
Jun 12, 2012
Pros: New, clean truck.
Excellent price.
Prompt pickup and drop off.
Friendly agents.
Cons: Didn't drive for me.
Summary: I've rented Penske on two previous occasions, a one-way (~500 miles) and an in-town. Both were great. This time was a cross-country move of ~2000 miles, which as you can imagine is a pretty miserable experience overall (long hours, bad food, crappy ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 24, 2012
Pros: Newer, terrific equipment, lower prices, terrific discounts
Cons: The rental/drop-off location staff isn't always up to snuff.
Summary: We’ve always moved with U-Haul. Not because they’re good or reliable, but out of habit, really. And a love of horror stories, of course—nothing makes a good story like a bad U-Haul experience, you know? Three years ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 20, 2012
Pros: Guaranteed ready when you are. No reservation hold on credit card.
Cons: Hard to drive. Cheap truck.
Summary: We recently did a company move so had a moving company load and haul our things for us. This makes the moving part easy, but we had to be flexible for their constantly changing schedules and going a couple of weeks without our belongings. For ... read more
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Not Yet Rated by the Epinions community
Jan 17, 2012
Pros: The Penske Office in Louisville KY was excellent and addressed my concerns.
Cons: Take precaution when renting from this owner.
Summary: Renters beware of this Penske Truck Rental Agent; 2022 N Mulberry St Elizabethtown,KY42701 at Marathon Plaza.I inquired about renting a truck one-way from this location with the agreement from the Owner at a drop off location where I ... read more
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Not Yet Rated by the Epinions community
Nov 9, 2011
Pros: Other business swear by them. I give them another try and this is what happends.
Cons: SCUM!!!! They are crooks!
Chester Springs, PA
Coatesville, PA
King of Prussia, PA
Summary: First off I rent 1-2 rentals a month for my business. I check Budget U-Haul and Penskee for the best rate. Penskee had the best rate this time...This is my 2nd rental from Penskee. The 1st one was also a nightmare. The turbo went on our 26' truck ... read more
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Rated a Helpful Review by the Epinions community
Jun 5, 2011
Pros: Low price, great new truck, fast roadside assistance, courteous employees.
Cons: Understaffed in Nashville, but not a big deal.
Summary: We recedntly moved from Nashville, TN to L.A. (over 2,000 miles). After shopping around, we ended up with a 16' Penske truck and car hauler to tow my Audi TT. I chose Penske because of the positive reviews I read regarding the better trucks and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 1, 2011
Pros: Sorry: No Pros.
Cons: Extremely unethical company!
Summary: I prepared myself for a two year stay in Europe and used their truck to drive my stuff to the cargo terminal the day before my flight. I returned the truck in good order and paid in cash because I canceled my US credit card same day. Their ... read more
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Not Yet Rated by the Epinions community
May 1, 2011
Pros: Easy, no hassle pick up in Sevierville TN.
Cons: Fuel gauge on truck was out of calibration by 1/4 tank (low).
Summary: Picked a 26ft truck and tow trailer up in Sevierville with no problems. The truck was in good shape and it appeared that everything worked correctly. I didn't open the fuel tank and look inside but the gauge on the dash said it was full.The move was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 25, 2011
Pros: none
Cons: everything
Summary: To Whom This May Concern- I am located in the Denver District office (7231-10) and I feel as a dedicated employee, it is time for me to take a stand after sitting back and watching our District start to flounder after the changes that have occurred ... read more
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Rated a Helpful Review by the Epinions community
Oct 26, 2010
Pros: Clean, well maintained truck. Good price.
Cons: Forced to take 26 ft truck, squabble over final fuel bill.
Summary: Did a fair bit of research and contacted both Penske and Budget for price quotes. Both were aggressive in offering discounts from list price. Both had similar bottom line prices. Penske sales staff won me over. Needed more than 16 foot truck. 22 ft ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 3, 2010
Pros: Truck was clean, low mileage.
Video instructions to load car on carrier were helpful.
Cons: Policies misleading
ABS brakes locked on truck
Recap tire walls on trailer peeling
Summary: Below is the review I wrote on 10/3/2010. On 10/11/2010, I received a call from Penske in Denver offering to refund $200 for the time that I overbooked. Perhaps it was the review(s) or perhaps the complaint to customer service finally found its way ... read more
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Rated a Helpful Review by the Epinions community
Sep 3, 2010
Pros: matched competitors price
Cons: trucks not ready for pick-up at guaranteed time
poor, poor customer service
Summary: My husband and I decided to rent two 26-foot trucks and a car hauler from Penske for our cross-country move. Initially, their customer service was great. They matched a competitor's price, giving us a $150 discount per truck. We got e-mail confirmation ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 16, 2010
Pros: NONE.
Cons: Deceptive. Seems cheap, actually expensive. Old trucks, tricky contracts.
Summary: The trucks are decrepit and the customer service is horrific. They claim their trucks are relatively new but expect them to fall apart. If you have to move a small/studio apartment, go with enterprise or uhaul and pay close attention to the contract ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 23, 2010
Pros: Cold A/C, comfortable seats, CD player, good gas mileage.
Cons: More leg room. Ramp sticks, difficult to move. NO Cruise control.
Summary: June 19 2010I had reserved a 16 ft Penske moving truck to move belongings from NY to SC. I was able to arrange to pick my truck up on a Saturday and was willing to pay for the extra day since I would not be able to pack the truck until ... read more
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