171 ratings (167 Epinions reviews)
Share This!
  Ask friends for feedback

    Highest Rated Consumer Review by the Community

  • Penske - Proof That Moving CAN Be A Positive Experience!

    Oct 12, 2005 by KMINER is a Top Reviewer on Epinions in Home and Garden
    Rated a Very Helpful Review
    Pros: Easy move, nice truck
    Cons: None!

    Summary: 5 years ago we moved into our 3 bedroom, 3 level, older brick house. 5 years later, now with 1 child, one on the way, and still 4 pets, we decided to move again - across town to a 5 bedroom, 2 level house. The first time we moved we used U-Haul, and ... read more

  • a refund for a truck

    Jan 22, 2014 by
    Not yet rated.
    Pros: It was really easy to rent a truck.
    Cons: They won't return phone calls.

    Summary: my family and I got out of the military December 21st and decided to Rent a penske truck which was easy. On Dec 22nd it snowed really hard in Kanasa and I decided to cancel the trip to Ga and move at a later and safer date. My husband returned the truck ... read more

  • Customer service rare for a moving/rental truck company

    Jul 19, 2013 by
    Rated a Very Helpful Review
    Pros: Excellent customer service.
    Cruise control & CD player
    Clean, new-looking truck
    Friendly Penske staff 
    Cons: Noisy truck cab
    Uncomfortable bench seat
    Underpowered (even diesel equipped)
    Poor mileage 8.1 mpg 

    Summary: This is a long and detailed review, but I think my experience with Penske warrants both the length and detail.    The level of customer service I was provided by the folks at Penske truck rental is still difficult for me to believe.  I ... read more

  • Caution re 12' truck

    May 19, 2013 by
    Not yet rated.
    Pros: Truck was good
    Cons: Not reliable

    Summary: A word of caution abt renting a Penske 12' truck.  I made a reservation thru the 800 nmbr a month in advance.  Penske asked me to confirm my rental via 2 emails and 3 phone calls over the next month.  Two days before pickup they called and ... read more

  • Not to be trusted!

    Nov 4, 2012 by
    Not yet rated.
    Pros: The truck was sturdy and well-equipped.
    Cons: There was no truck!
    Our reservations was pointless
    Rude employees

    Summary: I rented a truck in Penske a month in advance in prepration for a 7 hour move from Long Island to upstate NY. We were packing up our entire lives to move up there, it was a very exciting time. We had all our paperwork set up and confirmed everything a ... read more

  • dont trust them

    Oct 1, 2012 by
    Not yet rated.
    Pros: Penske matched their pricing, but not the first time I called. They played games first.
    Cons: charged me twice, didnt keep promises.  left  threatening message. no proffesionalism at all

    Summary: I needed to get a truck in a quick amount of time. I called several companies to see what would be the most cost effective. Penske was actually the worst buy, but they called me back the next day and asked if i found a truck yet asked me who was the ... read more

  • Fantastic Dealer Service at Kearny Mesa Toyota!!!

    Sep 11, 2012 by
    Not yet rated.
    Pros: Friendly, accurate, helpful, thorough
    Cons: Busy.  In a rush, call ahead for the best time to come in

    Summary: If you own a Toyota vehicle and you live in San Diego County you have to have your car maintained at Kearny Mesa Toyota by Kathleen F.The service from Kathleen F. at Kearny Mesa Toyota is top notch.   You must ask for her ... read more

  • Great Move!

    Jul 2, 2012 by
    Not yet rated.
    Pros: Well-Maintained vehciles
    Knowledgeable, Courteous staff
    Costs significantly less than competition
    Bonus: auxilary imput jack!
    Cons: Seats don't adjust much
    No cruise control on our truck 

    Summary: Last week, I drove a 16 foot penske from Hartford, CT to Clearwater, FL. The drive was the first time my GF and I left our state together, and it was made awesome by Penske's awesome customer service from start to finish (I just recieved the customer ... read more

  • Bad Decisions & Difficult Resolutions

    Jun 27, 2012 by
    Not yet rated.
    Pros: Friendly demeanor from the people at the individual Penske branches.
    Cons: Bad Decision Making
    Unprofessional and Unreliable

    Summary: My boyfriend and I moved cross-country and used Penske because of all the great reviews and reports of reliable trucks.  However, we experienced the complete opposite.     And when it came to Penske keeping its promises to ... read more

  • Above and Beyond....

    Jun 22, 2012 by
    Rated a Helpful Review
    Pros: Customer Service...courtesey and value.  Absolutely, the best of the two major rental companies
    Cons: What happened to us was a fluke.

    Summary: We initially chose Penske because of the nice discount provided through AAA but as the trip unfolded the customer service turned out to be the best reason to rent a Penske truck.  We rented a truck in Northern California in order to move to ... read more

  • Great experience

    Jun 12, 2012 by
    Not yet rated.
    Pros: New, clean truck.
    Excellent price.
    Prompt pickup and drop off.
    Friendly agents.
    Cons: Didn't drive for me.

    Summary: I've rented Penske on two previous occasions, a one-way (~500 miles) and an in-town. Both were great. This time was a cross-country move of ~2000 miles, which as you can imagine is a pretty miserable experience overall (long hours, bad food, crappy ... read more

  • The Best Move Ever with Penske!

    Apr 24, 2012 by
    Rated a Very Helpful Review
    Pros: Newer, terrific equipment, lower prices, terrific discounts
    Cons: The rental/drop-off location staff isn't always up to snuff.

    Summary: We’ve always moved with U-Haul.  Not because they’re good or reliable, but out of habit, really.  And a love of horror stories, of course—nothing makes a good story like a bad U-Haul experience, you know? Three years ... read more

  • We’ll think twice before moving cross country again.

    Jan 20, 2012 by xyzwyatt is a Top Reviewer on Epinions in Home and Garden
    Rated a Very Helpful Review
    Pros: Guaranteed ready when you are.  No reservation hold on credit card.
    Cons: Hard to drive.  Cheap truck.

    Summary: We recently did a company move so had a moving company load and haul our things for us.  This makes the moving part easy, but we had to be flexible for their constantly changing schedules and going a couple of weeks without our belongings.  For ... read more

  • Penske review for Elizabethtown Kentucky

    Jan 17, 2012 by
    Not yet rated.
    Pros: The Penske Office in Louisville KY was excellent and addressed my concerns.
    Cons: Take precaution when renting from this owner.

    Summary: Renters beware of this Penske Truck Rental Agent; 2022 N Mulberry St Elizabethtown,KY42701 at Marathon Plaza.I inquired about renting a truck one-way from this location with the agreement from the Owner at a drop off location where I ... read more

  • Penskee LIES!!!!!

    Nov 9, 2011 by
    Not yet rated.
    Pros: Other business swear by them. I give them another try and this is what happends.
    Cons: SCUM!!!! They are crooks!
    Chester Springs, PA
    Coatesville, PA
    King of Prussia, PA

    Summary: First off I rent 1-2 rentals a month for my business. I check Budget U-Haul and Penskee for the best rate. Penskee had the best rate this time...This is my 2nd rental from Penskee. The 1st one was also a nightmare. The turbo went on our 26' truck ... read more

  • Penske made my cross-country move easier!

    Jun 5, 2011 by
    Rated a Very Helpful Review
    Pros: Low price, great new truck, fast roadside assistance, courteous employees.
    Cons: Understaffed in Nashville, but not a big deal.

    Summary: We recedntly moved from Nashville, TN to L.A. (over 2,000 miles). After shopping around, we ended up with a 16' Penske truck and car hauler to tow my Audi TT. I chose Penske because of the positive reviews I read regarding the better trucks and ... read more

  • Do not let them ruin your life!

    May 1, 2011 by
    Rated a Helpful Review
    Pros: Sorry: No Pros.
    Cons: Extremely unethical company!

    Summary: I prepared myself for a two year stay in Europe and used their truck to drive my stuff to the cargo terminal the day before my flight. I returned the truck in good order and paid in cash because I canceled my US credit card same day. Their ... read more

  • Penske: Good. Big Dawg Rentals: BAD

    May 1, 2011 by
    Not yet rated.
    Pros: Easy, no hassle pick up in Sevierville TN.
    Cons: Fuel gauge on truck was out of calibration by 1/4 tank (low).

    Summary: Picked a 26ft truck and tow trailer up in Sevierville with no problems. The truck was in good shape and it appeared that everything worked correctly. I didn't open the fuel tank and look inside but the gauge on the dash said it was full.The move was ... read more

  • PENSKE... The hidden office secrets

    Mar 25, 2011 by
    Rated a Helpful Review
    Pros: none
    Cons: everything

    Summary: To Whom This May Concern- I am located in the Denver District office (7231-10) and I feel as a dedicated employee, it is time for me to take a stand after sitting back and watching our District start to flounder after the changes that have occurred ... read more

  • Positive Experience - Very Please

    Oct 26, 2010 by
    Rated a Very Helpful Review
    Pros: Clean, well maintained truck. Good price.
    Cons: Forced to take 26 ft truck, squabble over final fuel bill.

    Summary: Did a fair bit of research and contacted both Penske and Budget for price quotes. Both were aggressive in offering discounts from list price. Both had similar bottom line prices. Penske sales staff won me over. Needed more than 16 foot truck. 22 ft ... read more

  • Beware of Hidden Policies and Expect Deceit-

    Oct 3, 2010 by
    Rated a Helpful Review
    Pros: Truck was clean, low mileage.
    Video instructions to load car on carrier were helpful.
    Cons: Policies misleading
    ABS brakes locked on truck
    Recap tire walls on trailer peeling

    Summary: Below is the review I wrote on 10/3/2010. On 10/11/2010, I received a call from Penske in Denver offering to refund $200 for the time that I overbooked. Perhaps it was the review(s) or perhaps the complaint to customer service finally found its way ... read more

Showing 1-20 of 167 reviews
Page 1 2 3 4 5 6 7 8 9

Related Deals You Might Like...

Penske Blue Powder Coating 1 Lb

Penske Blue Powder Coating 1 Lb

penske blue powder coating 1 lb new Search Brand new penske blue it is not reclaimed. temp is 200 deg. C or 400 deg F for 10 mins this powder is a pol...


+$6.70 shipping
Penske Racing 2013 Team T-Shirt - White

Penske Racing 2013 Team T-Shirt - White

365 Day No Hassle Returns! The Penske Racing team is made up of Brad Keselowskis and Joey Loganos driving skills and thats why Penskes your favorite t...


+$4.99 shipping
Penske Official Racing Patch P730

Penske Official Racing Patch P730

Penske Racing Shocks P730 Official Penske Racing Patch Approximate Size is 5.25 x 2Colors Red and White This patch includes a wax backing for easy hea...


+$1.00 shipping
SMIProperties - Penske Racing 2013 Team T-Shirt - White, T-Shirt

SMIProperties - Penske Racing 2013 Team T-Shirt - White, T-Shirt

The Penske Racing team is made up of Brad Keselowski?s and Joey Logano?s driving skills and that?s why Penske?s your favorite team on the NASCAR circu... Superstore


+$4.99 shipping
Kyosho Penske Pc19 Bearing set Quality RC Ball Bearings

Kyosho Penske Pc19 Bearing set Quality RC Ball Bearings

* Type: Single row deep groove ball bearings * Fits Kyosho Penske Pc19 * Closures: Rubber Sealed * Closure Side: Double Sided Seals * Lubr...
VXB Bearings


+$4.99 shipping
Penske Shocks Or Custom Axis T-shirts

Penske Shocks Or Custom Axis T-shirts

Check out our new custom designed T-Shirts. Penske Shocks has a great looking custom cutaway shock on the back while Custom Axis has its own style... ...


+$5.00 shipping
The Game Penske Racing Team Hat

The Game Penske Racing Team Hat

365 Day No Hassle Returns! Show some love for those who work to keep your favorite NASCAR driver's car on the track with this adjustable slide ha...


+$4.99 shipping
Penske Shock Ride Height Wrench Traxxion Dynamics Race

Penske Shock Ride Height Wrench Traxxion Dynamics Race

Ride Height Wrench for Penske Racing Shocks The Traxxion Dynamics 1 Ride Height Wrench is designed to work on Penske Racing Shocks. This high-quality ...


+$5.99 shipping
Penske Racing Suspension Shock / Fork Oil 2.5 Weight 1 Quart Bottle Ac-oil025q

Penske Racing Suspension Shock / Fork Oil 2.5 Weight 1 Quart Bottle Ac-oil025q

PENSKE SHOCK / FORK DAMPER FLUID OIL 2.5 WEIGHT 1 QUART BOTTLE Part # AC-OIL025Q Product Features: Formulated for cartridge and rod dampers. Drastical...


+$10.90 shipping