Highest Rated Review by the Community
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Feb 14 '03
Pros: Offers various sizes of trucks and trailers; auto transporter and auto dollies for long distance
Cons: Do not use central reservations or online reservations
Summary: Due to the recent inflow of negative reviews on Epinions of consumers reserving their rentals through the 800 number or online reservations - I am strongly suggesting that you read my review and only use your local dealer for reservations.
... read more
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May 31 '12
Pros: none
Cons: fraudulent charges
rude, incompetent local retail agents
Summary: On Saturday, May 26th I went to pick up the rental truck that I had reserved early in May. After 25 minutes, and my credit card being swiped several times, and the order being redone in the system by the local retail rental agent, who just couldn't ... read more
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May 23 '12
Pros: I do not think there were any pros to this experience.
Cons: UHAUL IS A CON. DOUBLE CHARGED = CON.
Summary: I have moved cross country a number of times, and every time has been flawless and satisfactory. However, this move has been traumatic. I recently moved from rural California to Maryland. I could not use ABF/Upack like I always have in the past. So, I ... read more
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May 23 '12
Pros: None!
Cons: Everything. Bad service and false advertising.
Summary: My husband and I recently made a local move of about 10 miles. Uhaul has caused us nothing but stress. After making our reservation online, we were soon contacted by the local Uhaul rental place asking us if we would mind taking a smaller truck than we ... read more
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May 08 '12
Pros: NONE
Cons: Everything. Rude managers. 0/15 messages returned. Pricing on website not upheld. Doubled shipment price.
Summary: There isn't even enough room allotted to describe our expirience so I'll bullet point it from the beginning-initial ubox delivery never delivered. Mngr at location didn't look at the online reservations for 2 days!?! And never scheduled it. ... read more
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May 07 '12
Pros: somewhat convenient since you dont have to box your stuff
Cons: totally disorganized, no ETA, no online tracking. Very stressful experience
Summary: I moved from Irving, TX to Atlanta,GA in April 2012 and decided to try UBox for my move. And, I would not go with UBOx again. Both the sending and receiving location personnel had no idea how to work it. They were constantly calling ... read more
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May 01 '12
Pros: Techincally they moved my things.
Cons: Lies about quotes, awful communication skills, unable to tell me where my possessions are.
Summary: I must resoundingly agree with all the posts here. I am in the midst of a terrifying experience which has been fumbled over and over by U-Haul. I have been getting a smattering of random charges with little to no explanation. They have not ... read more
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Mar 03 '12
Pros: none
Cons: Everything
Summary: Rented a u-haul to move to CT from NY. The truck broke down on the cross island parkway in the Bronx. My Young children and husband were all huddled on the side of the road until the police came. Uhaul did not want to pay for the Tow and argued with the ... read more
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Feb 26 '12
Pros: NONE
Cons: here are a few...
Crooks
Scam Artists
Lazy Customer Service Reps
Liars and Cheats
Summary: Let me first mention that I have never had issues in the past with UHAUL. My wife and I used their services many times over the past several years during aparment moves and when we needed a larger truck for transporting furniture. We have never ... read more
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Jan 29 '12
Pros: At least they print their headquarters address publically. This could be a pro for some.
Cons: Bad customer service
Truck IS NOT WHERE YOU RESERVE
No reimburse gas for 'long pickup'
Summary: I set up an order online. What I failed to read in the fine print was that even while I paid for this order in advance (at least a 400 dollar portion) the order was "as per availability". Now I called to ask and they said someone would contact me ... read more
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Jan 03 '12
Pros: friendly staff at local location
Cons: friendly staff was misleading
Summary: BEWARE: POOR CUSTOMER SERVICE, TOOK ADVANTAGE OF ME, HIGHWAY ROBBERY!!! I recently rented a truck for a 250+ mile move. I arranged w/UHaul to rent a storage unit there and leave the empty truck at that unit (an affiliate ... read more
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Dec 20 '11
Pros: Anticipated problems, clean vehicle, safe, good stuff in the store
Cons: Cost, long trip with unfamiliar vehicle, Cost, experience a royal pain in general,
Summary: It just occurred to me to write something. I went from Topeka KS to Helena MT in August with my car on the back on a full trailer. I think it was Mike in Topeka, but they went out of their way to help including upon reviewing the car trailer ... read more
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Nov 08 '11
Pros: I did not find any pros to using this company.
Cons: EVERYTHING! From customer service, communication, contract fullfillment, size of boxes.
Summary: I rented and contracted a U-box through the call center, to move my grandmother, who is 91, and no longer able to live by herself. This was a very traumatic time for her, moving 1500 miles, from upstate N.Y., to Florida to live with my mother. I had ... read more
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Oct 20 '11
Pros: The truck did not break down.
Cons: Uhaul business ethics/customer service
Summary: My horrible experience with Uhaul started 1 day before my move date. I was supposed to receive an email confirmation on my official pick up location 5 days before my move date, and never did. I called Uhaul to inquire about my pick up location and was ... read more
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Oct 03 '11
Pros: Gentleman at the place of business was a very nice gentleman.
Cons: Customer service to uhaul terrible - 2.5 hours trying to resolve issue.
Summary: Never order on-line.....I checked with preferred location and the owner had what I needed but requested I use the on-line service....I did and information gave me the impression I could pick up my needed truck on the day "and location" requested - I also ... read more
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Oct 02 '11
Pros: none
Cons: Everything was horrible. See above
Summary: Could not have been worse unless they shot me dead as I came in the door. Lines longer than the information booth in Purgatory. It fell like purgatory. I was in hell and the idea was to make the customers suffer as much as possible. Long lines. No place ... read more
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