U-Haul

Pros: I am not sure.
Cons: Poor customer service. Rudeness

1) 2 weeks ago, I made a reservation through the internet site to pick up a truck from Greenville, RI.. Afterwards, I asked the store about it, they had no idea, they said no trucks are available.

2) Naturally I was concerned, Therefore, I...

Pros: Convenient
Cons: Trucks don't always run

My husband and I were moving from one town to another. We decided the cheapest way to go was to do the one-way rental since we were allowed 45 miles and we were only moving 30 miles away. I reserved it a week in advance and was guaranteed a 17ft truck,...

Pros: Cheap
Cons: The small amount of maintenance conducted on these trucks can lead to dangerous driving conditions.

Having been in the military, I have had to move around the country a couple of times. More often than not I found it to be more cost effective to rent a truck and move my stuff on my own. The first time I did this I got a U-Haul. I went down to a...

Pros: They're everywhere.
Cons: Oh - too many to list here. Read below!!!

I've moved 11 times in the last 3 years. Mostly to new apartments - finally now to the first house I'll own. Only once during all those moves did I use Uhaul. It was horrible.

First, the good points in their favor: they are everywhere ....

Pros: None
Cons: Many

U-Haul dropped the ball, and I'm still trying to settle-in almost 2 months after my move date. Please read on, and heed the warning of this horrific experience and tale of massive incompetence.
I recently moved about 15 miles and about 4 days before...

Pros: Cheap; Relatively Decent Service; Great Packing Materials
Cons: The Trucks, Geez, These Things Are An Eyesore!

We have used U-Haul trucks on four separate occasions: three times across town, and once on an interstate move. We also go there periodically when we need packing supplies for anything -- U-Haul boxes are simply the best we've found. It seems ludicrous...

Pros: Usually give the best quote
Cons: See ABOVE

Let see where to start?

I have used U-Haul on two separate occasions and have not had any luck either time.

The first time my husband I were moving from San Diego, California to Illinois and we had just gotten married and did not...

Pros: Easy Loading
Cons: Bad customer service, lies, rudeness

IN September of 2000, myself and my roommate moved from Little Rock to Colorado Springs. This was a trip of over 1000 miles, and I was to drive a 31-foot truck with all my worldly possessions, while pulling an auto transport carrying my van. I decided to...

Pros: if you're a masochist, I'm sure you can find some
Cons: getting a truck is a game of russian roulette

I had one experience with renting a U-Haul truck to move myself and my now-husband's belongings across the country from Chicago to San Francisco. I can't really rate the reliability or condition of U-Haul's equipment because I became so frustrated with...

Pros: 2 good employees in the company
Cons: Poor Customer Service, Inconsistent Processes, Airline-Style Reservation Policy

Usually I try to include an air of humor in my negative reviews but this time I just can’t, my experience with U-Haul was that stressful and unfulfilling. Believe it or not this twisted tale began all the way back on June 28th at 11:00 AM (I keep good...

Pros: Cheap with locations all over the place
Cons: Service, Equipment, add on charges

Over the past weekend, I rented a 5'*8' trailer for a quick run to my sister's house a city North from Houston. Actually in the end, I drove about 560 miles round trip on Saturday. The purpose of the trip was to deliver some furniture to my sister and...

Pros: Inexpensive
Cons: Poor Customer Service, Poor training for employees, Poor product

U-Haul: The Saga Continues

With my upcoming wedding and relocation for graduate school, my family and I sought out the least expensive way to move my fiancee's stuff as well as my belongings to our new apartment. Naturally, being good...

Pros: I survived, barely
Cons: That this company is still in business.

Now that I’m a father, I can’t gamble with my life anymore So I won’t be renting from U-haul ever again. Not that I would want to anyway. During my last move, about a year and half ago, I decided to rent one of their trucks for $19.95. I was moving...

Pros: NONE
Cons: LIARS

You know, never before have we had such a hard time with renting a truck from U-Haul, but after today, we will never use them again!

We reserved a 17 foot truck on Monday to be used on Saturday the 22nd! Well guess what! 9:00 A.M. this...

Pros: A/C was the only thing good about this rental
Cons: The whole dang truck was junk!!

I just had the chance to use this service and they have the name right. U-haul it, the trucks are so undependable.


We asked for a 24 footer a week in advance and was promised it would be ready. Wrong, they never got us one! We had to...