U-Haul

Pros: Cheap, Good Responce Time
Cons: Unreliable Vehicles,

I have only used U-Haul once, and when you here my story you will know why. The story starts when I decided to choose U-Haul because it was the cheapest and biggest place to go to in the area. I lived in New York (Buffalo Area) and me and my family...

Pros: Numerous locations
Cons: Bad reservations online, unavailable customer service, rude staff, dangerous trucks

As my moving date was approaching, I stated calling companies renting moving trucks. Calling turned out to be quite a long and ineffective process, so I tried to find something online. Tried Ryder, they have a website, but most of it does not work. Tried...

Pros: NONE
Cons: Poorly run, and customer service is a joke

I have had several experiences with U-Haul. Each time I figured they were just having a bad day or something. I have now come to the conclusion that they never have a good day.

Let's start with a long distance rental. I live in Georgia. I...

Pros: It's got wheels
Cons: Where should I begin?

U-Haul has been around so long it's become a generic term, like kleenex and scotch tape, but unlike those items, which are the best of their kind, U-Haul is the worst.

My husband rented a U-Haul truck to move us on a hot day in June. The plan...

Pros: Cheap
Cons: Bad customer service, unreliable

Last year I selected U-Haul to move because their rates were the lowest I could find on such short notice.

U-Haul policy is to call the day before your move to schedule a pick-up time. I received my call late in the afternoon and it turned out...

Pros: Cheap
Cons: Poor service, truck poorly maintained

My husband and I rented a 26' truck to haul our stuff from Arizona to Ohio. In Arizona as soon as me left we had trouble with the engine overheating. In New Mexico we hit some rain and found out then the windshield leaks on the inside. We also found...

Pros: Best Rates, Lots of Locations
Cons: Shoddy Equipment and Service.

I've rented many U-hauls over the years and I have noticed a trend of declining quality in both their trucks and especially their service. I've been in many different parts of the country and I have noticed that some dealers have better equipment then...

Pros: ummm, big hearty trucks that can move all your stuff
Cons: disorganized, unfriendly, unhelpful and slow clerks and operators

When I moved into the city on December 10th, I had two choices: rent a truck, or deal with my dad's whining about having to make two trips with our family van. I opted to spend the 80 bucks on a truck to do the job in one quick and relatively painless...

Pros: Inexpensive, allowed time was adequate for a cross country move (8 days GA to AZ).
Cons: 'Reservation' system, customer service

The main beef I have with U-Haul is that your 'reservation' is not really a reservation. If you reserve a truck and they have one there, you got it. But they make no guarantee that they will actually have a truck in the size you require at that time, ...

Pros: Still looking
Cons: Unfair consumer practices

Recently, I wrote an opinion with reference to U-haul, inviting others to voice their opinions. Referencing, this and like companies in a different capacity. I suppose I do not understand, why so many people are afraid to speak out.
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Pros: none
Cons: everything

A few years ago when I was still married to my 1st husband, we decided to move into a bigger trailer, about 15 miles away,so we rented a U-HAUL. That was our 1ST mistake. They did not have the size we needed so we took the biggest thinking that we could...

Pros: easy reservations
Cons: no trucks

I used U-Haul when I moved from an apartment to my first house. It was very easy to reserve the "perfect" truck for my needs over the phone, and they were certainly the most inexpensive that I had contacted. However, when I arrived, my truck...

Pros: They have trucks
Cons: They dont' work and they cost too much

I've had two experiences with UHaul...and please don't ask me why I went back the second time after the first time was so horrible...Actually..if you did ask me that...I'd have a sincere answer.."I thought that Maine UHaul's would be better then the...

Pros: Good price
Cons: Does not turn corners well

When we were moving, we decided that we had accumulated way too much stuff to just use our car and my brother-in-law's truck to move it all.
So we compared the prices of Ryder and Uhaul and decided that Uhaul had the better deal.
Uhaul has 3...

Pros: cheapest price found
Cons: didn't honor my reservation

When you rent from UHAUL, that's when. I completed a reservation form via the internet for the rental of a truck on 7/17/04 and was given a confirmed reservation. Later that day I received an email UHAUL's regional Traffic Control manager. The email ...