U-Haul

Pros: The pictures on the side of the truck are nice.
Cons: Bad customer service, bad equipment, and they always try to cheat you.

...would I rent from U-Hell? 4/8/04 UPDATE... No, I will not rent from U-Haul. Never again. Why? See the bottom of this review. I'd do some things differently to protect myself from the nightmare experiences of the past several months. Just ...

Pros: I never have to rent from uhaul again.
Cons: Mainly the attitudes of the company officials. They simply don't care, nor try to care.

On Feb. 21, 2003 I reserved a 26' uhaul truck over the Internet for a move from Colorado to Utah that was scheduled for a Friday, March 28, 2003 pick up. That's over ONE MONTH prior to the move date. On Wednesday or Thursday Night, I received a call infor ...

Pros: They have the most locations nationwide, so easy to find a dealer
Cons: Poor quality equipment, total lack of service.

When I received a $7,000 bid to move our stored goods from Oregon to California, we decided we would hire movers to move goods into a rental truck and trailer, and transport them ourselves, and utilize movers at the other end to unload, which would...

Pros: inexpensive, great packing supplies, tons of locations
Cons: worn out equipment, customer service,

If you hate to move, and like me and can't really afford to pay someone to do it for you, then U-Haul is the answer. I rented a 17ft truck, furniture dolly, and 2 dozen moving blankets. In the one way moving package from Tampa, FL, to Fort Myers, FL,...

Pros: Intense workout when you can't use the ramp to get your piano in the truck.
Cons: They break their promises, they don't return your calls, and they make no apologies.

I made my reservation online, March 26 2004. I didn't get my confirmation call within a week as promised, so I called UHaul and "Oh, yeah, here you are." A week before my June 30th move, I called once again just to make sure I was picking up at my ...

Pros: Office in Yuba city were helpful, and embarrassed at times to work for uhaul.
Cons: No customer service help....UNSAFE TRUCKS....Management will not take responsibility for anything..

I rented two trucks and two auto trailers. I was traveling 500 miles,and spent over $2000 with this so called company that wants customer satisfaction. The 14ft truck broke down in the middle of the street less than 100miles from the starting point. 2 ...

Pros: At least a truck was available.
Cons: Truck condition was mechanically poor.

I was pressed into service by my wife to rent a truck to move some modular office panels and equipment to several locations. The dealer had the truck ready for me, but I was immediately concerned about the reliability of this vehicle. The ride was...

Pros: An abundance of rental locations, price
Cons: Completely inept management, shoddy trucks

You read that correctly - both I as well as my girlfriend are lucky to be alive due to the incredible incompetence of U-Haul. We rented a large U-Haul truck to help with our move from one neighborhood to another - not even three miles between them and ...

Pros: There was absolutely nothing positive about our experience with u-haul.
Cons: They did not properly check out their equipment prior to renting it.

We rented a 26 ft diesel truck to move my 82 year old father from Overland Park KS to Salida Co. Told u-haul we needed a solid truck as we had to climb the mountains with a full load. Picked up the truck Sunday afternoon but the agent did not have the 48 ...

Pros: Low price.
Cons: Unreliable reservation. Poor customer service.

I reserved a 10-foot van from U-HAUL to transport some furniture from a store about 50 miles away: I would pick it up at a U-Haul station near the store and return it to a local station near where I live. In 24 hours I received a phone call from the...

Pros: great cargo van, easy return, acceptable customer service
Cons: long line at pick-up, expensive miles

Unlike most people who have written a review, my experience with Uhaul was not as painful as I expected. But it did start off on the wrong foot. There was an extremely long line when I went to the place. At first there was only one person servicing...

Pros: Easy to find a center; usually friendly and helpful staff; low deck; trailers tow nicely.
Cons: Occasional rude staff; difficult to reach roadside assistance number; tendency to have old equipment.

My first experience with U-Haul was renting a 24-foot truck to move my grandmother's furniture from Amarillo, TX to Houston, TX so she could live with us in Houston. Nothing went wrong with the reservation process. There was a truck waiting for us ...

Pros: Gave a bigger truck for the same rate.
Cons: Just about the entire process from start to finish.

May 20-22nd, 2005. Concord NH to Buffalo NY Absolutely horrible all-around experience. Where to start. Reserved a 17' truck online several weeks in advance. Upon buying packing supplies from the local U-Haul store just a few days before the move, ...

Pros: None. DO NOT RENT FROM U-HAUL! Dangerous.
Cons: Faulty equipment caused serious accident, U-Haul will not pay claims & tried to sue ME!

I rented a U-Haul trailer which suddenly came off the hitch of my SUV (on smooth highway) and began violently fishtailing. The trailer swung back and forth on the chains as I slowed to stop, still in complete control of the car. One chain then came ...

Pros: They're everywhere.
Cons: Expensive and fail to live up to promises.

In a recent move in the Seattle area, I made a reservation through UHaul's website. In that reservation, I reserved a 17' truck, 2 dollies and 1 furniture dolly. The local (Kirkland) UHaul office called me to confirm that the reservation was made, and...