U-Haul

Pros: price
Cons: they will screw you over for a dime.

Well I will start off by saying I will NEVER and I mean NEVER use U-Haul ever again. And I am moving AGAIN in June.

This story starts off in a big ole' city.Trenton, NJ, that is. We were moving to good ole" Pa.Now this is about a 2 and...

Pros: not any as far as I can tell.
Cons: manipulative staff, unprofessional, rip off

On January 25, 2004 I rented a storage locker with U-Haul at the King Edward/Century location in Winnipeg. I was going to be requiring it for 5 weeks at the most, as I was to take possession of my apartment March 1, 2004. To avoid the expensive $90 fee ...

Pros: Cheap, you can get a van in the last minute, moving supplies
Cons: Service, quality of the van, risk

I used U-haul a couple of years ago, and I helped a friend that has used them.
My personal experience was not that bad: they had the truck I reserved, although manual (I asked for an automatic). I also didn't like that the tank was on Empty and I...

Pros: Nice riding truck, easy to drive
Cons: Tried to scam me out of my deposit.

Recently I relocated about 350 miles. My move was done over Labor Day Weekend and it was a little difficult to get a reservation for a truck. I ended up renting a truck from U-Haul. Contrary to what I have read, I made my reservation online. I ...

Pros: They have trucks.
Cons: Read on....

Let's see, I have had more than one bad experience with U-Haul & I must say that no matter what happens, they never seem to care! One time I was driving to my mom's about 2 hours away to pick up a few small things to bring home (one of which was an ...

Pros: Very happy with garden equipment
Cons: Last attempt to rent a trailer became a nightmare

I had rented from U-Haul previously, as had other members of my family. I frequently utilised their garden rototillers, whilst I lived in Florida. My son and husband, working jobs in different states a lot of the time, often used the small trailers to...

Pros: Cheap price, but I ended up spending over $1000 more!!
Cons: Reservations "BASED ON AVAILABILITY" = NO RESERVATION. You could be truckless on moving day.

I just filed my complaint with the Better Business Bureau about this whole fiasco, so I figure what the heck. Might as well write my epinions article as well. My husband and I moved from Alameda to Los Angeles last week. This is what happened: On ...

Pros: They're cheap.
Cons: Their service is terrible. Go with Penske or Ryder.

I went to U-Haul simply rent a trailer(6x12) for a move. The condition of their trailer beds was not good. They were dented, and I wondered if that might be an issue for moving furniture. After a long wait, I finally had the trailer on my vehicle but for ...

Pros: The local U-haul dealers are wonderful.
Cons: Don't reserve a U-haul on-line - it is *not* guaranteed.

In preparation for my move in August, I made a reservation for a U-haul on-line. This reservation was made in early July for the move in early August. If someone did not call me 24 hours before the day of my reservation, I was supposed to call the...

Pros: Cheaper than most companies.
Cons: PLEASE read the review I wrote! Horrible.

My wife and I moved from Iowa to Southern California and the trip couldn't have been worse. I'll try to keep this short. When we went to leave the morning after loading our truck, we noticed the truck leaning to the side. Of course it was a flat tire so ...

Pros: none
Cons: over-charged me by 500%; bad trucks; mean employees.

I have used Uhaul three times for moving, and had terrible experiences each time.

My most recent experience was the straw which broke the camel's back. They estimated that the cost of renting a truck for one day would be $50, and told me to...

Pros: surprisingly didn't charge credit card for services not rendered.
Cons: Rudely failing to provide service at all, and having absolutely no sense of accountability.

Three weeks prior to my moving date of July 1st, 2005, I called the local U-haul office to make a reservation for a truck. They gladly accepted my business and assured me that my truck would be ready and waiting for me at a specific location for which ...

Pros: I will never have to deal with u-haul again.
Cons: Someone, somewhere is having the same experience I had.

I made my reservation on line two weeks prior to the move and foolishly thought that u-haul would come through. HA! The day before our move I waited by the phone for the call to tell me where I could pick up the trailer. Five o'clock came and went and ...

Pros: Easy to rent the truck. Spacy enough for all the stuff.
Cons: No air conditioning in the truck.

On a few occasions now, I have had the chance to rent a piece of equipment from U-Haul. Most recently, we rented a large moving truck when moving to our current residence.
I can tell you that my experience with them has been great. We had a...

Pros: Sometimes you can get a truck
Cons: Dangerous equipment, overcharges, non-existent customer service

I tried reserving a truck two weeks in advance for a 50-mile move. The small town I'm in has two U-Haul locations - I tried calling repeatedly for three days and neither would answer their phone nor were they open during advertised hours. I finally had ...