U-Haul

Pros: None.
Cons: Required non-refundable $5 credit card charge before giving me specific rental rates or availability.

In a pinch to rent a moving truck within 48 hours. I first turned to a company I have been familiar with my entire life, U-Haul. I gave their 800 number a call and quickly learned that they do not provide "Same Day/Next Day" reservations for equipment....

Pros: Reasonable price
Cons: Worn out/dangerous equipment, disinterested dealers, administrative nightmare

For a 700 mile trip, I decided to rent a small trailer from UHaul.I encountered the following problems: Their non company "dealers" are scattered all over and you have no way of knowing what equipment they have. They primarily consist of "Storage"...

Pros: Reasonably priced, more locations to rent from and return to.
Cons: Occasional aged equipment and dealer selection process allows for lower quality businesses to be involved.

I'm a fan of U-Haul, if for no other reason than they created the concept of low cost moving solutions. I have used U-Haul twice in the last year. The first time to rent an automotive hauler to bring my daughter's Mercury home after breaking down some ...

Pros: Truck did not break down.
Cons: ALL RESERVATIONS ARE SUBJECT TO AVAILABILITY - READ THE FINE PRINT BEFORE IT'S TOO LATE.

I'll spare you all the painful details. The bottom line is if you reserve a truck for an in-town move UHaul can change your reservation "based on availability". I reserved my truck a month ahead of time online, had a confirmation number, spoke to a UHaul ...

Pros: I didn't punch the guy at Uhaul through the phone.
Cons: They didn't have my truck they showed NO DESIRE TO HELP FIX THE PROBLEM.

Rented a truck online (I guess that was my first mistake). Someone for Uhaul was supposed to call the next day to confirm, never got a call. Called Uhaul 800 number and the told me to call the tiny hole in the wall repair shop where I would be picking ...

Pros: None unless you appreciate being defrauded
Cons: Bait and switch; uncooperative/sarcastic service; failure to perform

I reserved a truck on their website and was given a confirmation number and a location that was 3 miles from my home. Three days letter, the promised contact from the local office did not happen, so I called the 800 number on the confirmation and was...

Pros: What pros?
Cons: I've listed 9.

A complete disaster, an experience from hell. We got 7 miles and the truck died! The move was doomed from the start. 1. They made us pick up the 24' truck 40 miles from the promised location on Long Island. 2. The motor in the electric gate to the ...

Pros: none
Cons: horrible company, unsafe trucks

Despite making a "reservation" and having a "confirmation number" on me the morning of my moving day, I was told by my local U-Haul business that they had no record of my reservation. This was told to me by someone sifting through a stack of messy...

Pros: Can make reservation on-line
Cons: Confirmed reservation, but no truck

It all started so beautifully...making a reservation online is very easy. You pick out the kind of t ...

Pros: the truck ran.
Cons: Terrible service and poor equipment. Many unforeseen problems.

We had an absolutely terrible moving experience with U-Haul. Here are the highlights: -Restrictions of the method of payment were placed upon us at the time of pick-up which were not explained in advance. The location we were scheduled for would not ...

Pros: Moved an apartment full of crap to a not-yet-full-of-crap apartment quickly
Cons: Concave driver's seat, jitterbugging gas gauge, no dash lights

I've moved plenty in my life, although most of it was done before I was ten years old. I was lucky enough to stay in one place for a number of years. My sister and I moved into an apartment last summer, but our resources were limited and our know-how, ...

Pros: I made it through the horrible event.
Cons: Everything else!!!

I used U-haul for my move from CA to NJ in the summer of 2001. My fiance took a week off from work to help me move so time was of essence. The reservations were made 3 months in advance and I called several times to make sure the truck would be ready. ...

Pros: Can't think of anything good. I guess I'm glad that I'm alive!!
Cons: Bad Reservation, Bad Equipment, Bad Customer Service, Un-willing to help

First, U-HAUL on-line reservation process is a mess. On 07-22-02 I’ve made an on-line reservation for a 26’ truck for Sunday 08-11-02. An U-HAUL local office calls me back for a pick up confirm which is more than 50 miles (round trip) to pick up the...

Pros: Many locations
Cons: Reservations are almost worthless. Rude beyond belief

I made a reservation one week in advance for a move I was making a little at the last moment. I had gotten a new job and they wanted mu there pretty soon. After making the reservation on line, I received e-mail notification that they would contact me...

Pros: excellent service, great customer service
Cons: none

We moved last year over 800 miles from home. We did research on the most cheapest way to get to our new home, and found that U-Haul was the cheapest and easiest. We had to rent a car dolly for our car, a moving cart and the biggest U-Haul available. All ...