U-Haul

Pros: Cheap moving!
Cons: Do not really have "reservations" Will send you to a store hours away Stressful!

I placed an order on March 20, 2005. The reservation was for May 16, 2005. I "reserved" 4 doz. furniture pads and the largest truck. Two days before the move, the three local stores in my town had not heard of me (this is common practice, according ...

Pros: only moving company with a trailer available
Cons: I have never been satisfied with a rental from Uhaul.

I have never been satisfied with a rental from Uhaul. I have rented both trucks and trailers from Uhaul. Since U Haul has no customer focus, rude employees, and damaged equipment I have been forced to use other rental companies. Unfortunately I had to ...

Pros: truck was very clean when picked up
Cons: poor customer service, junk equipment

A few months ago I helped a family member move from Gainesville, Florida to West Palm Beach, Florida. We picked the 24 foot truck up in Gainesville. We had to wait for about 20 minutes for someone to help us. Lack of personnel was a big problem with ...

Pros: The truck was nice, comfortable, and fairly new.
Cons: Customer service at both ends was atrocious; availability a sham

PART ONE
Reserved a one-way truck some weeks in advance. Was told my pickup-day/time by one of their smaller, independent dealers in Poughkeepsie, NY (the kind of gas station with 3 or 4 trucks). A day or two before the move, I was called and told...

Pros: no redeeming qualities. DO NOT USE THIS COMPANY
Cons: where do i start????

After shopping online for a one-way truck rental I chose UHaul because of their price and glitzy pro ...

Pros: none
Cons: completely unreliable, arrogant, apathetic, no customer service awareness

had a terrible experience with U Haul. was not told when I reserved the truck that I was not guaranteed the size truck I needed and the place and time I could pick it up. they told me to call the day before my move to confirm that all was well. ...

Pros: The truck was in excellent shape and performed well
Cons: Management's attitude and unwillingness to help

The experience I and the Harbor Labor Day Parade had with U Haul, in the previous five years, was above average. This year I was told that I could not rent a one way truck for five days over the Labor Day weekend at their Lakewood California ...

Pros: Many dealership locations.
Cons: If ANYTHING goes wrong, expect to have a very hard time; reservations are NOT guaranteed

On the third day of waiting for the truck I rented to be fixed, I began to lose patience. I called the dealer, Manager HD Booker of U-Haul center of Center City Philadelphia to explain the situation (thus far I had been dealing with U-Haul roadside ...

Pros: Other UHauls treated me better
Cons: UHaul Northampton were the closest available trucks.

Summary: I rented my UHaul Truck from Northampton, MA and I think their poor service was specific to them. Their staff appeared to have no motivation and were not friendly. Their staff in other regions were much better. Detail: Both a friend of mine ...

Pros: There are no pros to using this company.
Cons: The level of customer service is unbelievably bad. The company should be ashamed of themselves.

Usually, I call about a week in advance to reserve and have never had a problem. This time I reserved online two weeks in advance, since it seemed more expeditious and efficient. I was told via email that my reservation was accepted and that a customer ...

Pros: Large selection of truck sizes, many locations for pick-up and drop-off
Cons: Crappy customer service, failure to follow through with reservations, lack of communication, overall bad business

I reserved my truck online two weeks before my move. When the day came to go get my truck, they didn't have one. No phone call from anyone saying it wasn't going to be there, no e-mail, nothing. So I called the regional office for the u-haul pick up ...

Pros: Cheap? Not really but cheaper quote up front.
Cons: Lost reservation. Substandard equipment. Phone service night mare. Did not handle problems...AT ALL!!!

My experience with this company has been a nightmare. I reserved a second truck for my move after I had already made one move with a Budget Rental Truck. That experince was good. I only had one small problem with the ramp and when I told them they ...

Pros: Convenience, excellent insurance, nationwide availability, well-maintained, less expensive
Cons: Occasionally poor service, need reservation well in advance during busy times to avoid substitution

First, let me say this -- I work with U-Haul every day, as manager of a self storage facility that offers U-Haul trucks for rental. Am I biased? Yes, probably. Am I also honest? Yes, I am. I'll give you the good and the bad. I don't work for a U-Haul ...

Pros: Truck was comfortable and somewhat quiet, considering that the radio didn't work for 3,000 miles.
Cons: Customer Service non-existent more than one month later, Hours on hold, run-arounds, and disconnections.

Dangerous truck condition: After hearing a strange noise from the undercarriage of a rented 24' truck, called emergency service and was sent a repair truck that could find nothing wrong, but said it was all right to drive it to their shop the next ...

Pros: They are everywhere.
Cons: Too many to list, read the review

Where do I start. I've had many dealings with U-Haul, having 10 addresses in the past 6 years due t ...