U-Haul

Pros: None
Cons: Never got a truck

I would like to share my total disgust about my experience with U-Haul. I had a confirmed reservatio ...

Pros: there are no Pros.
Cons: THIS IS THE WORST NATIONAL COMPANY I HAVE EVER SEEN.

I went to a U Haul office on North Clark in Chicago on 9/28/07 to buy some boxes. There were ten people in line and one person at the service counter. The manager was in his office and when I asked him a question, he said the "counter girl: would help ...

Pros: None. Nothing. Nada.
Cons: U-Haul trucks. Dangerous, unreliable, dirty, uncomfortable, NO customer service.

If you do any research concerning move-it-yourself-truck-rentals and STILL rent a U-Haul truck you deserve what you get! Harsh, but true. These trucks are unreliable, unsafe, dirty, uncomfortable, and the U-Haul staff has never heard of the term ...

Pros: No charge to be abused
Cons: Use dealerships they know to be unreliable; Rude Employees

U-Haul is as synonymous with self service moving as Kleenex is to facial tissues. Therefore who did I decide to call for moving day? Little did I know what a mistake I was making . . .

I placed an online reservation with U-Haul on Saturday...

Pros: None
Cons: Repairman does not travel with any repair parts and can do nothing for you

I rented a u-haul to drive from Myrtle Beach to NC. We loaded the truck all day and about 11:00 at night I was ready to take off. About 15 minutes into the trip I was told at a traffic light that the truck had no working lights in the rear or on the ...

Pros: Absolutely None
Cons: Unhelpful Rude Customer Service Reps, Horrible Business Practices

My Husband and I made an online Reservation with U-hall approximately 6 weeks ago for a 14 foot truc ...

Pros: None
Cons: Keeping reservations, customer service

So I made a reservation about 2 weeks in advance on-line for a one-way trip. I received my confirma ...

Pros: None
Cons: Reservations useless and worthless

We currently live in Centennial Colorado and are moving to the Seattle Washington area on August 31, ...

Pros: The truck worked fine.
Cons: Horrible customer service and questionable business practices.

U-Haul seems to make errors to their clients' disadvantage, intentionally, in order to gain small extra profits. Customers get absolutely no respect, neither on a professional nor on a personal level. Of all employees I have met, not one of them has ...

Pros: Numerous locations
Cons: Terrible customer service when you need it most

I made a 127 mi trip from Oregon to Washington. It is a two hour trip. There were no stops, not even for gas, no detours, no diversions. The only additional distance was to take the truck across town to turn it in. One month later, my account is ...

Pros: lower prices
Cons: not enough trucks to fill 'reservations'; reservations are not actually reservations

I selected Uhaul for my move this time because of the ease of using the website and the significantl ...

Pros: They're all over the place and don't have any competition
Cons: I can't remember a U-Haul experience they didn't screw up on their end

So I needed a trailer to move from Wake Forest to Chapel Hill this weekend. Only about 35 miles away, under no time pressures, things pretty much still packed from the last move. It’s really a pretty simple affair. Except there’s a U-Haul involved. ...

Pros: No pros.
Cons: no truck, no access to customer service agents, no information given at any time

I am so angry about my recent experience with Uhaul that I have to warn others about them. I booked a 10 ft truck 4 weeks in advance to move from Boston to NY. I was sent a confirmation - but little did I know that "confirmation" does not actually mean ...

Pros: Cheap
Cons: No such thing as a "confirmed reservation" Staff is RUDE Don't expect a refund

My husband and were in the middle of a move, he is military and I am 6 months pregnant. We scheduled a truck through the U-haul website that6 required us to put down a $5 service fee that was non-refundable to have the reservation. We scheduled a 17' tr ...

Pros: Inexpensive, equipment very available
Cons: customer service long distance is very lacking,you might have to travel for your equip.

I recently rented a 17' truck & checked the maintenance log as always. They had just replaced brake pads front & rear, also 2 front tires. The truck was loaded that day to leave for an 880 mile trip which we left for the next day. The truck was a 2000 so...