U-Haul

Pros: Not much.
Cons: Dirty, poorly maintained equipment. Hard to reserve, hard to return. Rude employees.

I cannot believe how unpleasant it was to use U-Haul. I am not sure we saved any money doing it, but if we did, I am not at ALL sure that it was worthwhile. To start with, we had trouble making a reservation. We made an internet reservation for a ...

Pros: There are none
Cons: There are other rental companies--thank GOD!

This is a condensed copy of the e-mail sent to "customer service" 8/2/07. As of today, 8/20, I haven't received the follow-up that was supposed to take 2 days. Good afternoon: My family has used U-Haul many times ... We never had a problem before, but ...

Pros: the service, price, great options, etc.
Cons: there isn't one very close to my house

Well let’s see, I have rented small trucks for friends and a large truck to move my parents and now I find out they even install tow bars for the best price in town [which is half the price of the dealership]- what don’t they do? I decided to write ...

Pros: When you need a truck, you will eventually find one.
Cons: Usually cannot find a truck when you need. Estimates wrong, actual cost is twice.

We needed a small pickup to move a light small item from one house to another, only about 5 miles ap ...

Pros: Online reservation was very easy
Cons: Called me the day before move to say they didn't have a truck!!!!

Where I live (Grand Forks, ND) you only have two choices when you move, U-Haul or Budget. Unfortunately, I chose U-Haul. Getting a quote and making a reservation online for 17 foot truck for a 300 mile, one-way move to Bismarck, ND was a piece of ...

Pros: None at all.
Cons: Unsafe trucks that break down. Rude, inept customer service, I could go on and on...

I will make this short because to give every detail would make it a novella. Went to pick up truck, Uhaul had a totally different name next to my address so I had to blabber with the idiots to convince them I was the one who booked the truck. ...

Pros: CAN'T THINK OF ANY
Cons: NO OR LOUSY ROADSIDE SERVICE. YOU MAY BE RESPONSIBLE FOR THEIR MISTAKES.

My wife and I rented a 24' U-Haul truck from their location in Scotch Plains New Jersey run Sami Ferizi. We used the truck for a local haul between Woodbridge and New York City, about a 60 mile round trip. I had no idea what I was getting into. IF ...

Pros: Cheap.
Cons: Negligent customer service, negligent staff at rental center, and vehicle fleet with mechanical problems.

To Whom It May Concern: On 1/30/2006 I rented a 17 ft. U-Haul van for a local move. I took possession of the vehicle at approximately 7:30am the morning of 1/30 and began use of it during that day. That evening (after dark) I was driving the loaded ...

Pros: The only pro is the price -- but the savings is not worth it!
Cons: Beverly, owner of U-Haul Pulaski in Baltimore, deserves to go out of business.

I just had my 4th and last horrible U-Haul experience. I should have listened to that instinct to hang up as soon as I called U-Haul to line up this last move from Cleveland to Baltimore. I have sworn them off so many times, but I always get sucked in ...

Pros: Worked with us for a bigger trailer, customer service was great they answered all questions.
Cons: Busy, people coming in and out wanting questions answered and interrupting even since were first.

I moved from Indiana to Florida. I rented a Uhaul 6x12' enclosed trailer to be pulled behind my truck. When I made reservations at the Uhaul in indianapolis (On East st, s side) I originally reserved a 5x9' open trailer. When we started packing we ...

Pros: No bad experiences on in-town moves.
Cons: They will take a reservation and not honor their contract.

I signed up with this site solely for the purpose of telling anybody who will listen that Uhaul does not care about you or honor their contracts. Which could put you in trouble like it almost did to me (thanks to Budget for bailing me out at the last ...

Pros: Hopefully, I can save someone else time and money by sharing my U-Haul experience.
Cons: Too many to list in 15 words. HORRIBLE

This was my first time using U-Haul; I was moving the personal property for a recently deceased family member. I opted to make the arrangements online because of, what I thought would be a one-stop shopping, with the endorsement of moving helpers via ...

Pros: The clerk was very nice.
Cons: Even if you make a reservation, you won't always get what you reserved.

On a Saturday at 8:30am, I arrived at the local U-Haul center to pickup the truck I had reserved 3 weeks prior. My heart skipped a beat as I drove into the parking lot to see no trucks in site anywhere! With five moving men waiting patiently to load the ...

Pros: Numerous locations and equipment
Cons: Pathetic customer service, old equipment, uncertainty in online reservation

It was very easy and exciting to do the on line reservation. But, I just couldn't stand the uncertainty of the online reservation that I did. Until the previous day afternoon nobody from U-Haul could give me information on "WHEN" and "from where" I was ...

Pros: Lots of locations
Cons: Terrible Customer service.

Most of the U-haul horror stories involve vehicles that were reserved but not available, etc. I ‘discovered’ another way that U-Haul can take advantage of a customer. U-haul has no way to check which drop-off location is closest to your final ...