U-Haul

Pros: There are absolutely no pros - nothing good about UHaul.
Cons: Reservations mean nothing.

Yesterday someone was supposed to call me with pickup information for today. I am moving across country and need to move all of my belongings out by tomorrow. No one called yesterday, so I called their regional office (as instructed by the national ...

Pros: U-Haul is everywhere
Cons: Tough to actually get a truck from them

With U-Haul, the number one rule is "Reserve early, Reserve Often!"

Almost every time I have used U-Haul or tried to use U-Haul they have been booked up completely or they promised a vehicle and then gave it away to someone...

Pros: Ummmmmm...pass.
Cons: Too many to list. Don't do business with these clowns!

I, like many others on this site, have been burned by U-Haul for the last time. I made a reservation on June 8, 2005 for a 26' truck on July 30. I was told by several U-Haul dealers that they could only rent me the truck for a 3-4 hour window, yet I ...

Pros: None
Cons: Very Poor Customer Service

I reserved a truck from U-Haul 12 days in advance. The week before I called and they said call no more than 24 hours in advance. So, 12 hours ahead I called, they said call back a little later. Called back and there it was, no truck.

They...

Pros: They are every where.
Cons: If there's a problem, and there 5 for 5 with me, your on your own.

This is the fourth time we have used a trailer from your Brunswick, Maine location. It is the second time we have been stuck on the side of the road. We have rented several other times where we have had the lights malfunction before reaching out ...

Pros: getting that junk-truck returned without it landing me in the hospital.
Cons: Ancient junk, reservation to filled, wrong truck, broke down, hostile staff

Oh, boy, where to begin with this "adventure in moving"? Move was to help my neighbor's daughter on her way to school. The truck reserved was a 14 foot (small) truck. weeks passed, we went to the dealer to pickup the vehicle. 8:00 in the AM, and no ...

Pros: NONE! Don't let cheap price fool you. You'll end up paying ALOT more. STAY AWAY!
Cons: WORST TRUCK! EVEN WORST EMPLOYEES! Extremely RUDE, of no help and did I mention RUDE?!

Made a reservation for an in-town move (about 30 miles) online after calling them and being assured that the truck will be available on time. Was told that the local U-Haul office will give me a call to let me know when my truck is ready at around 8AM of ...

Pros: Our truck was nice and new. Returning it was easy.
Cons: No communication; holding for 1 1/2 hours, only to be hung up on twice!

The truck was fine. Returning it was fine. But we never thought we'd actually get one.... We rented our U-haul weeks ahead of time online (thought we were being smart). They said they would call us 48 hours before our move date to let us know where ...

Pros: none that comes to mind
Cons: lack of professionalism, not reliable

I have had two experiences with Uhaul that were not in the least bit satisfactory. My Father took a job in Oklahoma and moved before my Mom did, leaving it up to her to make all the arrangements for moving. She had immediately called and reserved the...

Pros: At least, you don't have to go through life being as miserable as Gladys.
Cons: Please see review.

Has anyone else been swindled by this $5 U-haul charges to "research" to see if they have equipment to rent to you? Unbelievable. When you inquire online, you have to enter your CC number to proceed. The site spits out an estimate of the charges: rental ...

Pros: Alas, there are no pros to this story
Cons: Misleading information, incompetent workmanship, unusable product

The Somerville, Mass U-Haul branch assured me they had a trailer hitch specifically designed for my BMW 528 wagon, and that it came with the appropriate wiring harness. The trailer hitch kit suggested that the installer call the dealer to avoid ...

Pros: Cheap...not always a good thing.
Cons: Customer-NO-Service, lack of communication, Why even make a reservation?

I have moved locally with U-Haul before and they always gave me the oldest truck on the lot however, it would get the job done. So, when I reserved a one-way truck online I was hesitant that they might stick me with something similar and so my worst case ...

Pros: Can't think of a single good thing about this company.
Cons: Poor, irresponsible service and only want to cheat you!

I reserved a truck with them and already paid $5 for this online. On the moving day, I did not receive any call from Uhaul and had no truck with me. I called to ask for that and the rep told me to wait until the next day without any compensation. i ...

Pros: The only PRO I can find is that I will not use UHAUL again.
Cons: UHAUL is the worst moving and storage company out there.

1 U-HAUL STORAGE OF ODENTON 1480 ANNAPOLIS RD (RT 32 & 175) ODENTON, MD 21113 0.73 miles m ...

Pros: Cheap...nothing more
Cons: You WILL be disappointed...and stressed...and angry

I've rented trucks three times from U-Haul. The first was a local move and all went well. The second was a cross-country from L.A. to Wisconsin using their largest truck and pulling a car. The truck blew a lot of smoke even for a diesel but I foolishly ...