U-Haul

Pros: We got charged 49 cents per mile instead of 79 cents.
Cons: Need I say ANYTHING more???

Long story short, when we rented our truck this weekend, we got it with 1/4 tank of gas. When we were finished, we stopped to gas it up, filled it to 1/2 tank, for $30.01. My husband noticed the gage kept going up and down. By the time we got to the ...

Pros: not good
Cons: not good

My opinion on U-hauls are not at all good I have rented several in the last four years, the are not at all comfortable for the money they cost
you should be better served. Then when you are on the road the gears are not at all good either, and they...

Pros: Cheaper
Cons: Bad customer service, mileage allowance, only 4 days rental, bad rep.

This is my first review, i came here researching truck rental companies AFTER i had reserved with U-HAUL. I have just cancelled my reservation with them and if their customer service is anything to go by i am glad i decided to go elsewhere, it took 25 ...

Pros: none
Cons: Lack of service, lack of safety.

I was very nearly killed in a U-Haul truck when the axle broke in half in the middle of the freeway. I was headed for a new city (from Seattle to New York) had no idea where I even was (turns out, I was in New Jersey). After about 4 hours of sitting in...

Pros: Lights come on as you go into the units.
Cons: No one is there to open up the storage.

This morning I was trying to get to my storage unit on Terminal Rd Lorton Va,  We waited over and hr and still no one to open it. I had to move and movers were waiting with me paying them per hour. It was so nerve racking and frustrating. Many ...

Pros: Cheap initial price for rental
Cons: Poor customer service Unsafe vehicles

I have rented from Uhaul 3 times and it was 3 times too many. The first time they told me that I hadn't put enough gas in when the needle was well past the starting point. I had to drive to a gas station and then they charged me for the kilometres I ...

Pros: cheaper move
Cons: you have to do it yourself

We recently had to move our stuff from KY to TN. Obviously, our car was not big enough for the move, so what better option was there than to rent a U-Haul truck and load the stuff in it and deliver it ourself instead of hiring a moving company to do it...

Pros: Name recognition
Cons: Other than the fact they didn't give me what I had reserved?

Where to begin... I was told I would receive a phone call on my moving day telling me when I could pick up the truck I had reserved. A little after 7 I started getting worried, so I called the regional office. I got no answer there (not even a ...

Pros: Cheaper than everybody else (because they endanger your LIFE)
Cons: The trucks run like something they grabbed from the local junkyard.

Here is a copy of my complaint sent to U-Haul. I have yet to hear a response.



I made over a 1,000 mile trip and was given a truck that:

Would be 12 miles to the gallon and it was more like 5.
Was running on 7...

Pros: cheap
Cons: less than honest; poor customer service

The highlights (or lowlights) of our experience:

After reserving a truck for 8:30 a.m., we showed up to find that there was no truck waiting for us. The guy behind the desk at the time gave some story about it being repaired, and they tried...

Pros: none
Cons: unfair fares....

My opinion about the services U-Haul provides can be summed up in one mouth full. Don't bother leaving it all up to U-haul to give good quality services at a cheaper price than the leading companies like Rider or some other company that fells to let you...

Pros: None- If you like getting attacked by U-haul workers, this is the company for you.
Cons: I was attacked by a U-Haul employee.

I was living in New Britain, CT and moving back to Long Island, NY in mid January, 2001. I made a reservation for a truck to be available to me at 7:30 AM, and when I arrived at the U-Haul center in New Britain, CT, the representative behind the counter...

Pros: Absolutely none.
Cons: You reserve a trailer but that really doesn't mean a thing to U-Haul!!!

I reserved (or so I thought) a trailer from U-haul three months before I needed it to move my daugher to a city 9 hours away for college.  As stated when I made the "reservation", they would call the day before to tell me at what location to pick ...

Pros: Cheap
Cons: rough rides.

U-Haul is famous for its rough ride.

Rented the average sized. Had flat-tire the next morning, called the "emergency"...showed up about 3 hours after I called. more than an hour later than stated.

Found that I couldn't...

Pros: None
Cons: They suck in every possible way.

Like many others, I have had very poor experiences with U-Haul. Reservations are meaningless to this company - - - unless YOU are the one who doesn't show. And then they're more than happy to charge your credit card for breach of the rental contract....