U-Haul

Pros: NONE!!!!!!!!!!!!!
Cons: Customer Service!!

Received a lien notice on contents of storage unit with items to be sold on Sept 16. Claim no paymen ...

Pros: None
Cons: Extra charges

I don't usually take the time to write reviews about anything, but these guys just ticked me off. I usually go with Penske, but I recently rented from U-Haul in an attempt to save a few bucks. WRONG MOVE. First they charged me $150, which ...

Pros: Many locations. Lower quote prices than other companies.
Cons: No guaranteed reservations (despite fees and assurances), very rude customer service

I had a very bad experience with U-Haul when trying to use them for a local move. Six weeks before I moved I used the online reservation form to hold a 15' truck for moving day. They charged me $50 for the reservation, which was fine. When I got to the ...

Pros: NONE
Cons: Too many to list in fifteen words or less

  I just recently used U-Haul to move. I even purchased the extra insurance at the time of rental. During the move, as I came to park on the side of a street I came in contact with a tree branch overhanging the street and dented the upper passenger ...

Pros: NONE NONE NONE NONE NONE
Cons: The worst company in human history! DO YOURSELF A FAVOR AND STAY AWAY!

The worst company I have ever dealt with in my entire life! That is what I can tell you about UHAUL. We had a truck reserved for Sat. 7/30/05, but they never called us to confirm our reservation on Sat morning. We tried to call the UHAUL help line ...

Pros: EVENTUALLY they gave us a truck to use
Cons: Where do I begin...

I have vowed never again to use uhaul after my last few experiences. When I made a reservation they GUARANTEED my truck would be ready at a certain day and time. Not only was it not ready, but they never called to tell me. And when I'd call to ask for...

Pros: good truck
Cons: unspecified return location; bad phone service; fluctuating pickup location and time

I recently rented a 26' truck from you in order to move from Blacksburg, VA to Silver Spring, MD. When I picked the truck up I was told that when I wanted to deliver I could call a number to tell me where to deliver it. I finished my move around 7:30pm ...

Pros: They're the only known truck rental company.
Cons: They're the only known truck rental company and they know it!

I recently rented a Uhaul from the store on Veterans Memorial in Houston Texas to move from one apartment to another within the same complex. I rented the $19.95 truck for one day. I picked the truck up at 6:14 on Saturday evening and asked the guy ...

Pros: good prices, competent friendly worker
Cons: If something goes wrong, you may have problems getting fair treatment

(Please see the end of this review for an update: my problem was finally resolved) I rented a U-Haul 17 foot truck for a short local move (a total of 43 miles). The move went well, but when I put gas in afterwards there was a problem. I was ...

Pros: ONCE UPON A TIME, THERE WAS A GREAT U-HAUL SELF STORAGE SERVICE, MASS AVE, BOSTON...
Cons: SOMETHING SERIOUS HAS HAPPENED AT U-HAUL, MASS AVE, BOSTON...HELP. PLEASE! CRIME HAS NO LIMIT!

HI! MY NAME IS KATHLEEN EASON I HAVE BEEN A CUSTOMER OF THE SELF STORAGE UNITS, AT U-HAUL MASS AVE, BOSTON, FOR OVER FIVE YEARS! AS THE TITLE OF THIS FEEDBACK HAS STATED: WHAT HAS HAPPENED TO U-HAUL MASS AVE, BOSTON...CRIMINAL ACTIVITY OR WHAT?! INDEED, ...

Pros: The security guard didn't point to the exit when I left.
Cons: Inaccurate website. Wrong signage. Rude employees. Unclean.

I can't review the hitch because I was unable to have it installed. After viewing U-hauls website, I found the closest location to me that installed tow hitches. Unfortunately, it was 45 minutes away. When I finally arrived I saw a big sign on the ...

Pros: Thousands of offices with bad personnel.
Plus, it's fun to watch their stock slip.
Cons: Horrible reservation policies.
Poorly maintained equipment.
Treated me badly, *every* single time.

I stopped using Uhaul several years ago because they screwed me so bad several times over.What is with their reservation system? If you don't have a reservation, "Sorry, we're out of Trucks. Next time Reserve!" Then, "You have a reservation? Yes? ...

Pros: cheap
Cons: you might die

A few years ago I came on here posting a positive review of Uhaul, and lambasting other people for not being able to understand basic things about cars and trailers etc. Basically, rich whiners. Well I grew up a little. I hate to say it but I think ...

Pros: Equipment was OK; pretty clean and available w/no reservation. 
Cons: Price; long waits; contract term scam

Here's how it works:  you come in believing the advertised rate of some number of dollars per day.  They ask you when you think you'll be returning the rental item.  If you give them a time that is less than the full 24 hour rental you are ...

Pros: In theory, they're cheap.
Cons: They purposefully overcharge.

The currently one-and-a-half star rating for U-Haul should speak for itself, but in case you're not convinced read on; you could get scammed if you try to use U-Haul. I rented a pickup to do a short haul apartment move. The pickup was advertised at ...